Beruflich Dokumente
Kultur Dokumente
The most significant, single challenge facing any consultant is to gain a sound understanding
of the client’s culture. Without this it is extremely difficult to understand the real causes of
the issues you have been brought in to address, and even more difficult to provide proposals
that have any chance of being implemented.
Culture is the combined outcome of a number of factors, blended together, often over a
period of many years. It is often boiled down to “the way we do things here.” However, it
often becomes apparent that “the way we say we do things here” and “the way we actually do
things” can be materially different.
There are many models around for describing organisational culture, one of the best and
easiest to understand is the Cultural Intelligence Model devised by Rob Coffee and Gareth
Jones.
The model is based upon two underlying dimensions, sociability and solidarity. Sociability is
a measure of friendliness amongst members of a community, be it inside or outside of work.
Solidarity is based upon the achievement of tasks which involve people who share common
interests.
The culture of the organisation is thus defined by the combination of these two dimensions
and leads to the four generic cultures described below and show in the illustration.
Sociability
S
oli
da
rit
Low FRAGMENTED y MERCENARY
Low High