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Interna tional Jo urna l o f Applied Research 2017 ; 3 (1 ): 797 -81 0

ISSN Print: 2394-7500


ISSN Online: 2394-5869
Impact Factor: 5.2
Analysis of corporate social responsibility practise of
IJAR 2017; 3(1): 797-810
www.allresearchjournal.com
Indian railways- A case study
Received: 15-11-2016
Accepted: 18-12-2016
Devanshi Dixit
Devanshi Dixit
Research Scholare,
Abstract
Department of Commerce,
This paper studies Corporate Social Responsibility of Indian Railways under the title “Analysis of
Dayalbagh Educational
Institute, Agra, Uttar Pradesh, corporate social responsibility practise of the Indian railways-a case study” in which it is tried to find
India out the Actual and Disclosure Corporate Social Responsibility practises of Indian Railways towards
their Employees and Passengers with some suggestions and recommendations are covered in this study.
The various statistical tools like T-Test, Weighted Average Mean, Bar Diagrams, Pie Charts have been
used for the purpose of analysis.

Keywords: Corporate Social Responsibility, Indian Railways

Introduction
Corporate social responsibility: Corporate Social Responsibility (CSR) also called
Corporate Responsibility, Corporate Citizenship, Responsible Business, Social Performance,
Corporate Conscience and Corporate. The adherence to CSR has not only knocked the doors
of corporate houses of developed countries but of the developing country like India too! Due
to the growing awareness among the society regarding the lawful rights of masses, the
corporate world-wide are bound to do something concrete and result-oriented regarding CSR
obligations. Corporate Social Responsibility (CSR) is viewed as a comprehensive set of
policies, practices and Programs that are integrated into business operations, supply chains,
and decision-making processes throughout the organization -- wherever the organization
does business --and includes responsibility for current and past actions as well as future
impacts

Indian railways: Indian Railways (reporting mark IR) is a state-owned railway company,
responsible for rail transport in India. It is owned and operated by the Government of
India through the Ministry of Railways. It is one of the world's largest railway networks
comprising 115,000 km (71,000 mi) of track over a route of 67,312 km (41,826 mi) and
7,112 stations. In 2015-16, IR carried 8.101 billion passengers annually or more than 22
million passengers a day and 1.107 billion tons of freight in the year. In 2014–2015 Indian
Railways had revenues of 1.709 trillion (US$25 billion) which consists of 1.118
trillion (US$17 billion) from freight and 451.26 billion (US$6.7 billion) from passengers
tickets. Railways were first introduced to India in the year 1853 from Mumbai to Thane.
Railways is the world's seventh largest commercial or utility employer, by number of
employees, with over 1.376 million employees as of last published figures in 2013. Populism
rather than business objectives continue to guide and determine the key investment decisions
and new services of Indian Railway.

Corporate social responsibility in Indian railway.


1. Housing amenities: Housing is one of the serious issues responsible for dissatisfaction
Correspondence and poor industrial relation of all the requirements of the workers; cheap housing
Devanshi Dixit accommodation is of great significance. The Railway employees have to live either at
Research Scholare,
Department of Commerce, wayside station with poor amenities or at big station where the pressure of population creates
Dayalbagh Educational shortage of housing accommodation except at abnormal rents, with the result employees
Institute, Agra, Uttar Pradesh, often do not get suitable accommodation unless provided by the administration.
India
~ 797 ~ 
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2. Medical and health services: Today various medical help in building up a better image of real life line of India
services like Hospital, Clinic, and Dispensary facilities are called Indian Railway.
provided by organization not only to employees but also
their family members. The question of adequacy of medical Objectives of the study
and sanitary arrangements in Railways has drawn attention  To Study and analyze the basic concept and rules of
of the Railways Board since 1924.xiv The Railway Accident Corporate Social Responsibility practice in India.
 To Survey the Corporate Social Responsibility
3. Welfare benefits-Staff Benefit Fund: Another activities of Indian Railway in Selected Railway
significant welfare scheme developed in Indian Railways Division.
has been the Staff Benefit Fund. The Staff Benefit Fund was  To Find and analyze the Corporate Social
established on Indian Railways in the year 1931. Ministry of Responsibility disclosure practises of Indian Railway.
Railways have decided to modify the distribution of modify  To suggest the best practise of Corporate Social
per capita annual contribution of Rs.35/- to 315/- under Staff Responsibility to the Indian Railways
Benefit Fund sanctioned vide Board’s letter under Staff
Benefit Fund is an important channel for providing Research methodology
additional facilities to railway employees and their families Selection of sample: indian railways
in the spheres of education, recreation, Medicare, sports, Source of data-
scouting and cultural activities. a) Primary source- The Primary data has been collected
through Personal interview and Schedules.
4. Canteen facilities: Perhaps no employees’ benefit has b) Secondary Source – The Secondary data has been
received as much attention in recent years as that of canteen. collected from Annual reports of Indian Railway,
Canteen is a small cafeteria or snack bar, especially one in a authentic websites, previous research findings, articles,
military establishment or place of work. and journals.

5. Educational facilities-Railways Schools: Railways Sample size: The sample 60 size of Respondents in Case Of
administration provides the facilities of primary, middle, Passengers and 40 size of Respondents in Case of
and high schools and colleges in those Railways colonies Employees
where such facilities of requisite standards are not available
in or near them and the State Government or educational Analytical tool: Quantitative- t-Test, Weighted Average
organization are not willing to provide them. Mean.

6. Recreational activities: Indian Railways attaches due Presentation tool: Bar diagram, Tables, Graph.
importance to recreation for its employees and provides
excellent facilities through Institutes & Clubs for sports, Duration of the study: Study has been conducted for last
libraries, etc. And Holiday Homes to enable the employees Two years data taken from the annual report of Indian
and their families to enjoy holidays at nominal expenses. Railways (2013-2014 and 2014-2015). For the study under
Indian Railway, CSR Disclosure practise- Annual Report
7. Retirement benefits in indian railways-a) Provident and for Actual Performance in CSR –Survey has been taken.
Fund: Every Railways employee on completion of one
year’s services is entitled to join, the provident fund, Hypothesis of the study-hypothesis 1: Null Hypothesis
initially the Railway administrations’ contribution and H0=There is no significant difference between Actual
interest thereon was extended only to permanent employees, Corporate Social Responsibility Practise and Disclosure
The Provident Act, 1925, governs provident Fund and it Practise and Alternate Hypothesis H1=There is a significant
means that a fund in which the subscriptions of the difference between Actual Corporate Social Responsibility
employees are deposited against their accounts including Practise and Disclosure Practise.
interest accruing thereon.
b) Pension: Railways employees represented that the Hypothesis 2: Null Hypothesis H0=There is no healthy
pension scheme provides more security then the provident Corporate Social Responsibility practise in India and
fund Alternate Hypothesis H1=There is a healthy Corporate
Social Responsibility practise in India
Need of the study
With an extensive network spread across the country, Indian Telechart
Railways plays a key role in the social and economic
development of India. In this context of Indian Railways, S. Parameters Has Been Considered In The Study For
action choices emanating from changes in such factors as No. Csr In Indian Railways
ownership and structure have the risk of antagonizing the 1 Housing Amenities
2 Medical And Health Service
three important stake holders - the government, the railway
3 Welfare Benefits
personnel and even the customers – who would like to see
4 Canteen Facilities
the Indian Railways more as a not-for-profit organization. 5 Educational Facilities
But still it provide fruitful support through corporate social 6 Safety Measures
responsibility to the India for the welfare of the society. This 7 Retirement Benefits
study is mainly being conducted to know what kind of CSR 8 Passenger Amenities
Practices adopted by the Indian Railway. This study will 9 Services On Railway Stations
10 Environment Protection And Preservation
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Review of literature

S.no. Author Year Topic Research objective Findings


Corporate Social
This paper explains the corporate social
Satinder Singh Responsibility 1. To study the regulatory
responsibility practices framework for
1 Ashwarya 2015 Practices In India: environment for the CSR in
companies and analyses the public
Sharma Analysis Of Public India.
companies CSR practices.
Companies
Corporate Social 1. To explain various initiatives
Mr. Neelmani . In doing so, it discusses the growth and
Responsibility (CSR) taken in the field of CSR by the
2 Jaysawal Mrs. 2015 the key challenges faced while trying to
In India: A Review different companies of
Sudeshna SahaῘ deliver the activities of CSR.
India.
The study gave a major focus on issues like
a) To study the basic concept
A Study Of Corporate Health, Education, Environment, Women
of CSR.
Social Responsibility Empowerment and Community
Rupesh G. b) To understand the scope of
3 2015 (CSR) Initiatives In Development. Required data has been
Sawant CSR under the Companies Act,
India collected from the official websites of the
2013.
companies and other reliable sources like
news papers, magazines etc.
Linking Corporate
To understand the extent of
Social Responsibility This study implies that Indian companies
CSR being followed and
Puneeta Goel Reporting With need to adopt a comprehensive strategy to
reported by the selected
4 and Dr.R.S. 2014 Corporate follow CSR policy implications and take
companies on the defined
Ramesh Performance: Evidence financial benefit of social performance in
parameters.
From Selected the long run.
Companies In India
Corporate Social There are a number of public sectors
The primary objective is to
Responsibility Of limited companies know the importance of
study the Corporate Social
Paramasivan. C Public Sector CSR scheme in business. BHEL has
5 2014 responsibility programmes
Savarimuthu. S Undertakings: A Case contributed a lot towards CSR. In this
implemented by public sector
Of BHEL, paper, study highlights the various
limited (BHEL).
Tiruchirappalli initiatives taken up by BHEL towards CSR.
The present study addresses the issue of the
It addresses the issue of the
relationship in the midst of Corporate
relationship in the midst of
Corporate Social Financial Performance (CFP) and
Corporate Financial
Performance And Corporate Social performance (CSP) or
Performance (CFP) and
Corporate Financial Corporate Social Responsibility (CSR) in
6 Rupal Tyagi1 2013 Corporate Social performance
Performance: A Link Indian connection under good management
(CSP) or Corporate Social
For The Indian Firms theory. The study utilized S&P ESG India
Responsibility (CSR) in Indian
Index as a substitute of CSP/ CSR of Indian
connection under good
firms for the first time over the 2005–2011
management theory
periods.
This study gives a comparative analysis of
An Analysis Of Indian 1. To examine the
employment generation by different sectors
Prof. H.R.Uma, Railways Contribution contribution of Indian
7 2013 of the economy and highlights the
Shruthi B.R. Towards Employment railways towards
importance of Indian railways among all
Generation employment generation.
other employers.
This paper traces the evolution of CSR in
To throws light on the guiding
India. Apart from gauging the changes in
principles laid down by the
the CSR scenario after the introduction of
Draft Corporate Social
Corporate Social the Companies Act 2013, it throws light on
Gahlot Responsibility
8 2013 Responsibility: Current the guiding principles laid down by the
Sushmita Rules (prepared by the
Scenario Draft Corporate Social Responsibility Rules
Ministry of Corporate Affairs)
(prepared by the Ministry of Corporate
and analyses the industry’s
Affairs) and analyses the industry’s reaction
reaction to the mandate.
to the mandate.
Sustainability Of
This study has observed that these kinds of
Corporate Social 1. To know the progress
Dr. Amandeep CSR initiatives may become the role-model
9 2013 Responsibility In pattern of CSR practices
Batra in the achievement of CSR objectives
India (A Study Of Itc’s in India.
world-wide.
Initiative ‘E-Choupal’)
An exploratory research design was chosen
Corporate Social
1. To know how CSR in in order to develop a profound
Vikramjit Responsibility (CSR):
10 2012 corporate follows. understanding of the research topic and to
Kaur, Overview Of Indian
society obtain in-depth data about the research
Corporates
objectives.

Analysis and interpretation-hypothesis 1: Null Disclosure Practise and Alternate Hypothesis H1=There is a
Hypothesis H0=There is no significant difference between significant difference between Actual Corporate Social
Actual Corporate Social Responsibility Practise and Responsibility Practise and Disclosure Practise.
~ 799 ~ 
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Sample of the study – employees: 40 Respondents has Schedule taken on Northern Central Railway Station in Agra
been used in the study, under Personal interview and

Actual Disclosure
S. Highly Highly Weighted Weighted
Dissatisfied Neutral Satisfied
N Parameters Dissatisfied Satisfied Average Average
o. Mean Mean
Freq % Freq % Freq % Freq % Freq %
Housing 11.6 27.22 51.44
1 3 7.4% 5 13.4% 4 15 37.2% 13 30.4%
Amenities %
Medical 12.8
2 3 6.8% 4 10.4% 5 18 45.4% 10 24.6% 29.73 49.99
Aid %
Welfare
3 3 9.4% 7 17.2% 6 14% 13 31.6% 11 27.8% 23.73 50.86
Benefits
Canteen
4 4 10.4% 5 13.8% 3 8.4% 17 41.8% 11 25.6% 27.94 50.03
Facilities
Educational
5 4 8.2% 8 20.8% 4 9% 15 39.8% 9 22.2% 25.8 50.18
Facilities
Retirement 19.6
6 3 9.4% 5 10.4% 8 14 35.2% 10 25.4% 24.59 50.87
Benefits %
Environment 10.4
7 3 8.6% 7 15.6% 4 16 39.8% 10 25.6% 26.73 50.19
Protection %

1) Age
Interpretation: The above table indicates that out of the
Age No. Of Respondents Percentage total respondents, 85% of the respondents were Male and
Below 35 years 12 25% 15% were Female
35-45 years 14 35%
Above 46 years 16 40% 3) Designation
Total 40 100%
Designation No. Of Respondents Percentage
Official 7 17.5%
Technical 9 22.5%
Clerk 24 60%
Total 40 100%

Interpretation: The above table indicates that out of the


total number of respondents, 25% of the respondents were
below 35 years of age, 35% of the respondents were
between 35 years and 45 years and 40%of the respondents
were above 46 years of age

2) Gender Interpretation: The above table indicates 17.5% are


Offecials, 22.5% are Technical and 60% are Clerical in the
Gender No. Of Respondents Percentage 40 Respondents.
Male 34 85%
Female 6 15% 1) Housing facilities
Total 40 100% On Actual Corporate Social Responsibility-

~ 800 ~ 
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Interpretation: This above graph reveals that employee Interpretation: This graph shows the high rate of satisfied
with high rate 29% are satisfied and low rate is 6% who are at 35% in medical and health by the employees.
highly dissatisfied.
On Disclosure corporate social responsibility
On Disclosure Corporate Social Responsibility
X W Weighted Average Mean
X W Weighted Average Mean 23129.261 50.37
49.99
1078 41.48 22788779 49.62
51.44
1518 58.51
Number of patients treated in opd.
Railways staff quater electrified  

 
Source-Annual Account Report of Indian Railways
Source-Annual Account Report of Indian Railways
Interpretation: The Number of patients treated in OPD is
Interpretation: The housing amenities as compare to 2013- decreased by 1.49% in 2014-15 as compare to previous year
14 it increases by 41.07% in 2014-15 for the Railways staff
as electrified quarter. The Weighted Average Mean is 51.44 Analysis between actual and disclosure corporate social
responsibility
Analysis between actual and disclosure corporate social
responsibility

Interpretation: There is far difference between the actual


Corporate Social Responsibility 51.44 and Disclosure
Interpretation: There is far difference between the actual Corporate Social Responsibility 27.22 as a weighted
Corporate Social Responsibilty 51.44 and Disclosure Average Mean.
Corporate Social Responsibilty 27.22 as a weighted Average
Mean. 3) Welfare benefits
On Actual Corporate Social Responsibility
2) Medical and health facilities
On Actual corporate social responsibility

~ 801 ~ 
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Interpretation: There is a high rate percentage is 26% Interpretation: There is far difference between the actual
satisfied by employees on welfare Benefits and low rate is Corporate Social Responsibility 23.73 and Disclosure
8% highly dissatisfied Corporate Social Responsibility 50.86 as a weighted
Average Mean.
On Disclosure Corporate Social Responsibility- STAFF
welfare and amnesties 4) Canteen facilities
On Actual Corporate Social Responsibility
X W Weighted Average Mean
4501.56 47.40
50.13
4994.51 52.6

Interpretation: The canteen facilities is high under satisfied


with 33% by the employees and weighted average mean
Source-Annual Account Report of Indian Railways 22%.

Interpretation: The Staff welfare and Amenities is On Disclosure Corporate Social Responsibility
increased by 10.95% in 2014-15 as compare to previous
year which shows the employees welfare. X W Weighted Average Mean
280.83 48.64
50.03
X W Weighted Average Mean 296.42 51.35
8983 58.95
51.59
6253 41.86 Departmental and licensee catering

Pension adalats

Source-Annual Account Report of Indian Railways


Interpretation: The Pension Adalat Cases are decreased by
43.65% in 2014-15 as compare to previous year which is a Interpretation: The catering facilities by Indian Railways
positive sight of Indian Railway for being kind in their has increased in both Departmental Catering by 5.55% in
Pension fund. 2014-15 and in Licensee Catering by 159.53% in 2014-15 as
compare to previous year
Analysis between actual and disclosure corporate social
responsibility Analysis between actual and disclosure corporate social
responsibility

~ 802 ~ 
International Journal of Applied Research
 

Interpretation: There is far difference between the actual Interpretation: The students in the Railways School is
Corporate Social Responsibility 23.94 and Disclosure decreased by 13.07% under Railways Ward and decreased
Corporate Social Responsibility 50.03 as a weighted by 1.53% under Non-Railways Ward as compare to 2013-
Average Mean. 14.

4) Educational facilities Analysis between actual and disclosure corporate social


On Actual Corporate Social Responsibility responsibility

Interpretation: There is far difference between the actual


Interpretation: The Educational facilities is satisfied by the Corporate Social Responsibility 25.8 and Disclosure
employees at 32% and weighted average mean is 20%. Corporate Social Responsibility 50.18 as a weighted
Average Mean.
On Disclosure Corporate Social Responsibility: Indian
railways school 6) Retirement benefits
On Actual Corporate Social Responsibility
X W Weighted Average Mean
168 52.66
50.13
151 47.33

Interpretation: The high percentage is 28 satisfied by the


Source-Annual Account Report of Indian Railways employees on Retirment Benefits.The weighted average
mean is 20%.
Interpretation: The Railways Schools is decreased by
11.25% in 2014-15 as compare to 2013-14. X W Weighted Average Mean
740.52 43.38
50.87
966.4 56.61
Railway ward and non-railway ward in the railway schools

X W Weighted Average Mean On Disclosure Corporate Social Responsibility: provident


27216 53.06 fund, pension and other retirement benefits
50.18
24068 46.93

Source-Annual Account Report of Indian Railways Source-Annual Account Report of Indian Railways

~ 803 ~ 
International Journal of Applied Research
 

Interpretation: The Indian Railways has increased the On Disclosure Corporate Social Responsibility:
provident fund, pension and other Retirement Benefits by afforestation sapling planted on railway land
30.50% in 2014-15 as compare to 2013-14.

Analysis between actual and disclosure corporate social


responsibility

Source-Annual Account Report of Indian Railways

Interpretation: The Afforestation of sapling planted on


Railways land has increased by 13.32% in 2014-15 as
Interpretation: There is far difference between the actual
compare to 2013-14, going for environment protection.
Corporate Social Responsibility 24.59 and Disclosure
Corporate Social Responsibility 50.87 as a weighted
Average Mean Analysis between actual and disclosure corporate social
responsibility
7) Environment protection and preservation
On Actual Corporate Social Responsibility

Interpretation: There is far difference between the actual


Corporate Social Responsibility 24.59 and Disclosure
Interpretation: The high percentage is 32 satisfied for Corporate Social Responsibility 50.87 as a weighted
environment preservation and protection. The Weighted Average Mean.
average mean is 21%
Sample of the study – passengers: 60 Respondents has
X W Weighted Average Mean been used in the study, under Personal interview and
69.13 53.12 Schedule taken on Northern Central Railway Station in Agra
50.19
61 46.87

Actual Disclosure
S. Highly Highly Weighted Weighted
Dissatisfied Neutral Satisfied
N Parameters Dissatisfied Satisfied Average Average
o. Mean Mean
Freq % Freq % Freq % Freq % Freq %
Canteen 48.71 50.16
1 1 5.4% 7 10.3% 5 7.6% 25 41.2% 22 36.5%
Facilities
Environment
2 8 14.2% 10 16.2% 9 15.2% 20 33% 13 21.4% 26.73 50.19
Protection
3 Medical Aid 9 14.4% 8 13.2% 8 14.6% 20 33% 15 24.8% 34.6 50.03
Passengers
4 18 29.6% 15 26.4% 10 16.6% 11 18% 6 9.4% 33.73 50.43
Amenities
Safety
5 7 12% 9 14% 11 19.2% 17 28.2% 16 26.6% 33.15 50.09
Measures
Services On
6 10 15.8% 8 14.8% 6 12.8% 22 33.2% 14 23.4% 35.28 51.07
Railways

~ 804 ~ 
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1) AGE Interpretation: This graph shows the high rate of satisfied


at 24% in medical and health by the employees.
Age No. Of Respondents Percentage
18-30 years 26 43.33% X W Weighted Average Mean
31-50 years 19 31.66% 31957 51.43
50.03
Above 21 years 15 25% 30168 48.56
Total 60 100%
On Disclosure Corporate Social Responsibility

Interpretation: The above table indicates that out of the


total number of respondents, 25% of the respondents were
below 35 years of age, 35% of the respondents were Source-Annual Account Report of Indian Railways
between 35 years and 45 years and 40%of the respondents
were above 46 years of age Interpretation: The medical Aid taken by passengers
decreases by 5.93% in 2014-15 in Railway Sector.
2) Gender
Analysis between actual and disclosure corporate social
Gender No.of Respondents Percentage responsibility
Male 42 70%
Female 18 30%
Toata; 60 100%

Interpretation: There is far difference between the actual


Corporate Social Responsibility 50.03 and Disclosure
Interpretation: The above table indicates that out of the Corporate Social Responsibility 34.6 as a weighted
total respondents, 70% of the respondents were Male and Average.
30% were Female
1) Canteen facilities
1) Medical and health facilities On Actual Corporate Social Responsibility
On Actual Corporate Social Responsibility

~ 805 ~ 
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Interpretation: There is high rate percentage is 27% On disclosure corporate social responsibility
satisfied in canteen facilities by passengers and low rate 4% Periodic safety audits internal and external
highly dissatisfied.
Weighted Weighted
X W Weighted Average Mean X1 W1 X2 W2 Average Mean Average Mean
72.11 47.08 of X1 of X2
50.16 81 51.92 31 53.44
81.03 52.91 50.06 50.23
75 48.08 27 46.55
On disclosure corporate social responsibility
Rail neer

Source-Annual Account Report of Indian Railways

Source-Annual Account Report of Indian Railways Interpretation: The Periodic Safety Audit Is done
internally as well as externally. In 2014-15 the periodic
Interpretation: The Indian Railway provide water facility Safety Audit internal is decreased by 8% and Periodic
as Rail Neer which increased its income by 12.36% in 2013- Safety Audit External is increased by 14.81% as compare to
14 as compare to previous year. 2013-14.

Analysis between actual and disclosure corporate social X W Weighted Average Mean
responsibility 131 52.82
50.15
117 47.17

Consequential train accidents

Interpretation: There is lest difference between the actual


Corporate Social Responsibility 50.16 and Disclosure
Corporate Social Responsibility 48.71 as a weighted
Average.

2) Safety measures
Source-Annual Account Report of Indian Railways
On Actual Corporate Social Responsibility
Interpretation: The Consequential Train Accidents is
decreased by 11.96% in 2014-15 as compare to 2013-14 this
shows the safety measures that Indian Railways took for the
passengers.

X W Weighted Average Mean


90524 50.03 49.99
90390 49.96
Saftey category employee training

Interpretation: There is high rate of percentage in safety


measure is 21% and least rate of percentage is 9% highly
dissatisfied.
~ 806 ~ 
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Source-Annual Account Report of Indian Railways
Interpretation: Indian Railways has reduced safety
category employee training to the refreshers in 2014-15 as  
compare to 2013-14. Interpretation: The Battery Cars operated on the Railway
Station for the Disability and Old persons that has increased
Analysis between actual and disclosure corporate social by 20.58% in 2014-15 as compare to 2013-14.
responsibility
Analysis between actual and disclosure corporate social
responsibility

Source-Annual Account Report of Indian Railways Interpretation: There is a difference between the actual
Corporate Social Responsibility 50.43 and Disclosure
Interpretation: There is a difference between the actual Corporate Social Responsibility 33.37 as a weighted
Corporate Social Responsibility 50.09 and Disclosure Average.
Corporate Social Responsibility 33.15 as a weighted
Average. 5) Services by Indian railways
On Actual Corporate Social Responsibility
3) Passengers amneties-On Actual Corporate Social
Responsibility

Interpretation: There is 26% passengers satisfied by


services in Indian Railways and 13% at lowest rate are
highly dissatisfied.
Interpretation: There is a highly dissatisfied at 22% on
passengers amnesties by the passengers. On disclosure corporate social responsibility: e-tickets
On disclosure corporate social responsibility: battery cars booking
operated
X W Weighted Average Mean
X W Weighted Average Mean 1830.22 53.67
50.26
34 45.33 1579.82 46.32
50.43
41 54.66
 

~ 807 ~ 
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Analysis between actual and disclosure corporate social


responsibility

Source-Annual Account Report of Indian Railways

Interpretation: The Indian Railways has provided E- Interpretation: There is a difference between the actual
Ticketing Service so the e-tickets booking is increased by Corporate Social Responsibility 51.07 and Disclosure
15.84% in 2014-15 as compare to 2013-14. Corporate Social Responsibility 35.28 as a weighted
Average.
X W Weighted Average Mean
362.37 52.78 Final analysis of hypothesis 1-study of employees- 40
50.15
324.14 47.21 respondents
Travel and tourism income Actual Disclosure
  S. Weighted Weighted
Parameters
No. Average Average
Mean Mean
Housing
1 27.22 51.44
Amenities
2 Medical Aid 29.73 49.99
3 Welfare Benefits 23.73 50.86
Canteen
4 27.94 50.03
Facilities
Educational
5 25.8 50.18
Facilities
Retirement
  6 24.59 50.87
Benefits
Source-Annual Account Report of Indian Railways
Environment
7 26.73 50.19
Protection
Interpretation: The Indian Railways provided travel and
tourism service whose income increased by 11.79% in
2014-15 as compare to 2013-14.

X W Weighted Average Mean


1229 61.85
52.80
758 38.14

Maharaja express passengers

Interpretation: This graph shows that the weighted average


mean disclosure practise is more as compare to weighted
Source-Annual Account Report of Indian Railways average mean actual practise in all the segments by Indian
Railways.
Interpretation: The Indian Railways contributing the
luxury Service to the passengers that has increased by Study of passengers- 60 respondents
62.13% in 2014-15 as compare to 2013-14.

S.No. Parameters Actual Weighted Average Mean Disclosure Weighted Average Mean
1 Canteen Facilities 48.71 50.16
2 Environment Protection 26.73 50.19
3 Medical Aid 34.6 50.03
4 Passengers Amenities 33.73 50.43
5 Safety Measures 33.15 50.09
6 Services On Railways 35.28 51.07
~ 808 ~ 
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Interpretation: The study of the graph reveals that in all Hypothesis 2: Null Hypothesis H0=There is no healthy
segments the weighted average mean of disclosure practise Corporate Social Responsibility practise in India and
is more as compare to weighted average mean of actual Alternate Hypothesis H1=There is a healthy Corporate
practise in all the segment by Indian Railways. Social Responsibility practise in India

Actual Disclosure
S. No. Parameters has been considered in the study for csr in Indian railways
Practise Practise
1 Housing Amenities 0 1
2 Medical And Health Service 0 1
3 Welfare Benefits 0 1
4 Canteen Facilities 1 0
5 Educational Facilities 1 0
6 Safety Measures 1 0
7 Retirement Benefits 0 1
8 Passenger Amenities 1 0
9 Services On Railway Stations 0 1
10 Environment Protection And Preservation 0 1
TOTAL 4 6
On these Series T-Test is used to analyze the result are

Column1 Column2 Column3


t-Test: Two-Sample Assuming Unequal Variances
Disclosure Actual
Mean 0.6 0.4
Variance 0.266666667 0.266666667
Observations 10 10
Hypothesized Mean Difference 0
df 18
t Stat 0.866025404
P(T<=t) one-tail 0.19893649
t Critical one-tail 1.734063592
P(T<=t) two-tail 0.397872979
t Critical two-tail 2.100922037

Findings and Disclosure Practise. Under Hypothesis 2, a Parametric


The Analysis was done through the Quantitative tool-- t- Test called T-Test is used for data analytics by considering
Test and Weighted Average Mean. Applied on the data. the ten Corporate Social Responsibility parameters with two
Under Hypothesis 1, Weighted Average Mean is calculated variables that is Actual Practise and Disclosure Practise in 1
on the Actual and Disclosure Practise of Corporate Social means Yes and 0 means no. The Result found that the t-
Responsibility Of Indian Railways. Considering the suitable statistics value. 866 is less than t-critical value 1.73 thus,
parameters of Corporate Social Responsibility with a Null Hypothesis H0 is accepted and there is no healthy
Sample size of 40 employees as Respondents and 60 Corporate Social Responsibility practise in India.
Passengers as a Respondents The Results found that all the
Weighted Average Mean of Disclosure Practise of the Suggestions
Employees and Passengers are less as compare to the Indian Railways should improve their Actual Corporate
Weighted Average Mean of Actual Practise. Thus, Null Social Responsibility that should in practical rather on piece
Hypothesis H0 is rejected and accept the Alternate of paper. The healthy environment of Corporate Social
Hypothesis H1 because there is a significant difference Responsibility should be kept for the Welfare of the
between Actual Corporate Social Responsibility Practise passengers as well as of the employees. Services on
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International Journal of Applied Research
 

Railways station should be provide to all the stations. Multidisciplinary Research. 2013; 2(1). ISSN
Passengers Amenities should be available much more on the 2278‐0637 Pinnacle Research Journals 26
Railways Stations for the Physical Handicapped people and http://www.pinnaclejournals.com
old people. Clean and hygiene environment should be there 11. Corporate Social Responsibility (CSR): Overview of
even in Train coaches. Indian Corporates, Vikramjit kaur. International Journal
of Management and Social Sciences Research
Conclusion (IJMSSR) ISSN: 2319-4421, 2012; 1(3). i-Xplore
The purpose of this study is well achieved. The Analysis International Research Journal Consortium
Reveals the lacking phases of the Indian Railways, a super ‘ www.irjcjournals.org 48
Navaratna’ under Corporate Social Responsibility. Their 12. IRCTC CSR and SD Policy Report from website
Disclosure practices are much more than their Actual Ministry of Indian Railway.
practices that are followed towards the Employees and 13. Annual accounts and report of indian railways
Passengers. The Indian Railways (IR) is a truly great 2013-14
institution called a “Life line of the Nation”. It is a global 2014-15
giant that operates profitably, effectively and with relatively 14. Website-www.indianrail.gov.in
little government support. But it needs more Efficiency in
their work with much more initiatives for the Employees as
well as for the Passengers welfare. So that it can contribute
more and more in the favor of the citizens of India.

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