Dianne Flacks

Windsor, ON N8P 0B9

519-551-0442
diflacks@gmail.com

Career Profile
The qualities and achievements listed below will benefit any organization that chooses to utilize the skills and
experience that I have to offer. I am seeking employment opportunities that will be both challenging and
rewarding. Successfully handle multiple demands from superiors and subordinates and clients. I am proficient at
prioritizing and completing tasks while providing accurate and up to date communication logs and statistical
reports. I have successfully initiated and accomplished tasks with minimal supervision. My experience has allowed
me to develop positive relationships while maintaining a sense of firmness and fairness, while communicating
calmly and effectively with a population that is experiencing crisis. Having numerous years of experience in
preparing assessments, follow-ups reports, case-notes and maintaining accurate paperwork in both a Corporate
and Non-profit office environment, would benefit any employer.

Highlights
o Dedicated team player o Strong interpersonal skills
o Microsoft Office proficient o PowerPoint proficient
o Keep alert to current practices o Report development & writing
o Self-starter o Self-directed
o Resourceful o Professional and mature
o Remain Calm during High Stress Situations o WHIMIS training annually
o Display a high degree of honesty, loyalty and integrity o Strong willingness to learn
o Successfully passes the Critical testing requirement for
the Communications position at the Fire Department

Work Experience
2014-Current Corporation of the City of Windsor
Risk Management Clerk/Administrative Assitant
• Enter Claims into ClearRisk program, set up files and maintain files keeping accurate records
• Record and maintain attendance records, process /staff expenses for reimbursement
• Prepare deposits for incoming payments recording payments in ClearRisk
• Prepare packages for 3rd party adjusters for settlements
• Prepare necessary reports for Managers needed for budgets, council reports and RFP’s.
• Answer incoming calls and forward to appropriate person or department
• Prepare and enter deposits into the Amanda Cashiering system
• Assist with the entering of Council reports using AgendaNet when necessary
• Create vendors and prepare payables utilizing People Soft software program.
• Sort and date stamp incoming mail and distribute to appropriate staff
• Maintain accurate filing system
• Order supplies and verify receipt of items ordered
General Caretaker – Huron Lodge
• Sweep and mop floors as required, change garbage bags throughout the facility when needed
• Tore down and set up for rentals and various events
• Clean entire kitchen facility following guidelines and precautions required to maintain health and safety standards
• Maintain a clean arena before, during and after Spitfire games.
• Threw garbage out utilizing the appropriate trash compacting unit and placing all recyclable material into the proper bins for
pick up.
• Utilized all equipment following proper instructions & Maintained a safe work area at all time
Arena Attendant - WFCU
• Swept and moped floors as required, change garbage bags throughout the facility when needed
• Assisted with ice cleaning by removing or moving nets, cleaning snow after Zamboni leaves the ice, clean bench areas and
dressing rooms when scheduled.
• Tore down and set up for rentals and various events
• Maintained a clean arena before, during and after Spitfire games.
• Threw garbage out into outside bins for pick up sorting out recycled material and putting in appropriate containers for pick-up.
• Utilized all equipment following proper instructions & Maintained a safe work area at all times
Development Clerk
• Main receptionist for 3rd floor – 350 City Hall Square
• Answered incoming calls and forwarded when necessary
• Clerical support for Sidewalk Cafe Permits & Encroachment application
• Processed incoming Basement Flooding Protection Subsidy Program
• Created vendors and prepared payables utilizing People Soft software program.
• Researched properties using EIS and AMANDA Software
• Prepared accounts payable in people soft
• Sorted incoming mail when necessary
• Assisted various department personal when required

2001-2014 Labour Sponsored Community Development Group

➢ Receptionist/Housing Information Services Coordinator
➢ Maintenance Person – Clarence Williams Town-Homes Non Profit Housing
➢ Coordinator – Housing Information Services
• Greeted the public as they enter the office, registered incoming guests in the log book and directed them to proper department.
• Answered multi line switchboard and forwarded incoming calls to the appropriate departments and staff members.
• Assisted clients with their initial intake process for appointment with assigned worker.
• Scheduled appointments and reviewed program requirements for the energy assistant (KTH) appointments.
• Prepared, recorded and delivered mail using electronic postage machine, prepare and arrange priority post packages.
• Sorted, delivered and faxed documents as required.
• Copied, organized and bound board packages, proposals and printed material when required
• Prepared leases, rent calculations and annual reviews for subsidized housing units.
• Distributed incoming faxes and mail to appropriate staff members.
• Special projects as assigned by Executive Director.
• Meet with Keep the Heat (KTH) applicants and process application following program criteria and input into KTH Data Base.
• Prepared and inspected units for move-in and move-out, completing all necessary repairs, painting and cleaning.
• Completed necessary repairs and work-orders for existing tenants
• Compiled all reports and annual inspections, maintain inventory, purchase items required by management
• Met with clients to assess housing and program needs on a case by case basis
• Prepared reports and paperwork for Municipally funded housing programs
• Maintained data base of landlords for organizations
• Retained client files and case management notes as necessary
• Covered co-workers when necessary, including main reception on a daily basis for lunches and vacations
• Administered programs and initiatives including: KTH, PHASE, Hostels to Homes (Pilot Project) partnering with Ontario Works,
Securing and Retaining Affordable Housing (SARAH).
• Actively participated as a member of the Public Awareness Committee (division of the Homeless Coalition).
• Successfully participated in fundraising program “Raising the Roof” selling toques for 2 consecutive years.

Education
St. Clair College of Applies Arts and Technology
Fanshawe College

2014 – Current –Working towards Business Certificate

• General Business, Office Procedures, General Accounting, Business Communications, Economics, Business Math,
1984 – Electronics Technician- incomplete
• Computer applications, Intro to close reading, Electronics theory, Physics, Trigonometry & geometry, Electronics Practical
OSSD
Grade 12 diploma from – St. Michael’s Catholic High School
Additional Certificates & Awards
ACCPAC for Windows 2000 Occupational Health & Safety Training 2014
Accessible Customer Service 2014 Respectful Workplace Training 2014
Back Injury Prevention 2014 Automated External Defibrillator – 2017
Fire Extinguisher Training 2014 CPR/FIRST AID STD NEW TRNG 2017
Ladder Safety 2014 Non Crisis Intervention CPI 2015
New Employment Orientation 2014 Level 3 Computer Technology Certificate 2015
GPA - 2016 Recipient of the Exceptional Customer Service Team
Award ~ 2016