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CORE PROCESSES MATRIX FOR NARAYANA HEALTH CARE

Priority Supplier New Service Order Customer


relationship Development Fulfillment Relationship
Low Cost  Leases  Lean staff
equipment on helps in
Operations
pay per use bringing
basis down cost
 NH supported  Air
by Bio Con in Conditioning
offering new is used only
drugs at in operation
cheaper cost theaters and
ICUs
Collaborations Implemented Support of
with ISRO for Automated Redress anesthetics from US
Top Quality satellite services System at the time of surgery

Strategic alliance Switched to disposal Low attrition of Providing high


Consistent with many drapes instead of doctors class facilities
companies to linen and surgeries in
Quality provide better comparison with
equipment and other hospitals
service
 Leveraged
the hierarchy
Delivery speed
of medical
talent in
optimizing
surgical
procedures
 Conducts 150
surgeries
daily
Mines data to
improve efficiency
On time delivery
Development
Speed
Providing tele-
medicine facilities in
Customization the remote places

Unique functional Provide entire


surgery to correct health system
Variety anatomical under one roof
abnormality
Capable of handling a
large number of
Volume surgeries
Flexibility