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Internship is the one of the crucial part of the B.com (hons) course and this provide
the practical knowledge of what we have learnt so far in this program. Internship
report is prepared to full fledge analysis of an organization. Internship is the only
experience that could lead someone to strengthen his position in market and proving
his abilities as well.

Firstly the purpose of internship period is to become familiar with the practical world
that what is actually happening in different national and multinational companies and
how different activities are performed over there. Secondly, to deal with the
theoretical knowledge with the practical side that what is being taught us in institutes
and how it is implemented in different enterprises?

I have done my internship in Bank Alfalah Limited (Circular road Branch,

Bahawalpur). I gained a lot of precious experience from this internship tenor under
the kind supervision and guidance of my internship supervisor.
During my whole time I have been visiting different cells of the bank and I was
thoroughly briefed about the procedure and working carried out in bank by cordial
senior staff.

My report is totally based on what I have learnt there. I hope this report could
provide actual position of this company.

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All praises, thanks and acknowledgements are for D
Ô ; the
Ô cÔÔ WHO has bestowed upon human being the crown of creation
and has endowed him with knowledge and wisdom. I offer thanks to the 
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WHO is the beacon of enlightment and the greatest benefactor the
mankind ever had. Who brought for us revelation and unlimited knowledge and
civilized the barbarian human being.

I would like to present a token of thanks for the staff members of Bank Alfalah
Limited Circular road, Bahawalpur, who were cooperative to me in the completion of
this report and provide me their complete guidance. As banks are very much sensitive
about their secrecy, even then after taking an understanding, they let me handle their
delicate operations.

My special thanks to Mr. Zeeshan (branch manager), Mr. Zeshan (operations

manager), Mr. Amaan (credit manager), Mr. Jamshed (Accounts officer), Mrs. Fatima
(Account opening officer), Mrs Sana (incharge of Remmittance department) Mr.
Khalid, Mr. Sammi and Mr. Slaman who gave me a horde of useful information and
treated me extraordinarily at each step of my learning over there.



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Bank Alfalah Limited was incorporated on June 21st, 1992 as a public limited
company under the Companies Ordinance 1984. Its banking operations commenced
from November 01, 1997. The bank is engaged in commercial banking and related
services as defined in the Banking companies ordinance, 1962. The Bank is currently
operating through 329 branches in Pakistan, Bahrain, Bangladesh & Afghanistan,
with the registered office at B.A.Building, I.I.Chundrigar, Karachi.

Since its inception, as the new identity of H.C.E.B (Habib Credit and Exchange Bank
Limited) after the privatization in 1997, the management of the bank has
implemented strategies and policies to carve a distinct position for the bank in the
market place.

Strengthened with the banking of the Abu Dhabi Group and driven by the strategic
goals set out by its board of management, the Bank has invested in revolutionary
technology to have an extensive range of products and services.

Today Bank Alfalah is operating in more than 70 cities of Pakistan and operating its
foreign branches in Bangladesh, Afghanistan and Bahrain. The total employees of
Bank Alfalah approximate around 7,600. The increase in the number of employees
joining Bank Alfalah shows that people feel confident in Bank Alfalah as a prospect
employer.

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I have completed my 6 weeks internship at Bank Alfalah, circular road Bahawalpur. I

tried my best to gain something practically from this opportunity. I worked in Credit
administration department, Accounts Department, Credit marketing department,
Account opening department and remittances department. The overall experience at
the bank was good. A lot of things have been learnt, some of which relate to
classroom learning. Alfalah is expanding its network all over the Pakistan yet there
are many untapped areas. The competitors of BAFL are also in aggressive position.
The Economic and Political conditions of the country are very disturbing; the high
inflation and law and order situation affects every business including Alfalah. Social
and technological issues are of secondary importance but it could not be neglected.
BAFL is focusing positively regarding technological issues but it should also keep its
eye on the social cultural factors also.

History of bank Alfalah shows that how it helps its Nation and Country in both war &
peace. After restructuring of the bank, the objectives of the bank are changed. Now it
has objectives to overcome past mistakes, realize the real importance of customer so
now it has main objective to achieve customization.
Bank also provides facility of L.C to support export and import in the region.
SWOT analysis of Alfalah Bank of Pakistan shows that it has small number of
strengths and lot of weaknesses. The bank should give attention to this drawback. But
bank has lot of opportunities to improve its quality of services, and do efficient
banking. Bank should give proper attention to overcome its threats.

Some of the problems found in the working of Bank Alfalah includes, incentive
schemes, less staff and long working hours. Lastly Bank Alfalah has seen a rapid
growth in its activities by introducing a range of products and services and showing
its presence in the country by opening new branches and in future it would try to
keep this momentum and always strive to become the best.

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c Executive Summary c
c Major Activities c
!"c Introduction c
!"c History #c
!"c Vision
!" c Mission
!c Description c
!"c Main Shareholders
!"c Banking Sector ""c
!c Products and Services
!c Important Products "c
! c Customers of Bank "c
!!c Organizational Chart "#c
!c List of Functions "$c
!#c Financial Statement Analysis c
c Internship Activities c
#"c Assessment of the internship c
c Recommendations  c
$c Appendices c
"c References c
c

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Bank Name cÔ


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Web link http://www.bankal-falah.com
Email karachi@bankal-falah.com
Street B.A Building, I.I Chundrigarh Road
City Karachi
State Sindh
Country Pakistan
Phone 021-2414030
Employees 7,462 (2009)
Key people H.E. Sheikh Hamdan Bin Mubarak Al Nahayan
(Chairman)
Bank Type Commercial Bank
Internet banking Yes
Source Bank Alfalah website
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PACRA, a premier rating agency of the country, has rated the bank µAA¶ (double A),
Entity Rating for long term and A1+ (A one plus) for the short term. These ratings
denote a very low expectation of credit risk, strong capacity for timely payment of
financial commitments in the long term and by highest capacity for timely repayment
in the short term, respectively. The ratings of first and second and third unsecured
listed and subordinated TFC issues of PKR 650 million, PKR 1,250 million and
Rs.1,325 million have been maintained at AA- (Double A minus).c

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To be the premier organization operating locally & internationality that

provides the complete range of financial services to all segments under one
roof.

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To develop & deliver the most innovative products, manage customer

experience, deliver quality services that contributes to brand strength,
establishes a competitive advantage and enhances profitability, thus
providing value to the stakeholders of the bank.

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Bank of Credit & Commerce International (BCCI) was a Pakistan based bank,
established by Mr.Agha Hassan Abdi from UBL, in association with U.A.E and
Europe. BCCI has its branches in 74 different countries of the world. It had its 3
branches in Pakistan. In 1991, the BCCI was banned, when it was accused by
European countries that the bank was involved in some illegal operations with Gulf
countries. The major reason behind European accusation was that BCCI was of
Islamic mode. Therefore, the bank was closed due to international pressure. Then, its
3 Pakistani branches were taken over by the Government of Pakistan, which were
named as Habib Credit and Exchange Bank (HCEB) and these were working as
subsidiary of Habib Bank Limited.

Following the privatization in July 1997, Habib credit and Exchange Banned assumed
the new identity of Bank Alfalah on February 25, 1998. It is now Abu Dhabi based
bank as the family of Sheikh Nahayan Mubarik Al Nahayan purchased 70% of its
shares and 30% shares remained with Habib Bank on behalf of Government of
Pakistan.

Bank Alfalah Limited (the Bank) is a banking company incorporated in Pakistan on

June 21, 1992 as a public limited company under the Companies Ordinance, 1984. It
commenced its banking operations on November 01, 1992. The Bank registered
office is at B.A. Building I.I. Chundrigar Road, Karachi and the Bank is listed on the
Karachi, Lahore and Islamabad Stock Exchanges. The Bank is engaged in banking
services as described in the Banking Companies Ordinance, 1962 and is operating
through 254 conventional banking branches including 5 sub branches (December 31,
2009: 253 branches including 4 sub branches), 7 overseas branches (December 31,
2009: 7 branches), 60 Islamic banking branches (December 31, 2009: 60 branches)
and 1 offshore banking unit (December 31, 2009).

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Table in 5.2.2 shows the number of shareholders and 5.2.3 shows major shareholders.

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"c Individuals 26,471 941,800,047 69.81

c Financial institutions 38 94,388,946 7.00
c Investment Companies 24 42,985,477 3.19
c Insurance Companies 16 3,239,690 0.24
!c Mutul funds 27 56,293,888 4.17
c Joint stock Companies 223 97,728,896 7.24
#c Charitable Trusts 4 358,170 0.03
c Leasing Companies 5 273,624 0.02
$c Modarabas 7 123,144 0.01
"c Cooperative Society 1 12,453 0.00
""c Others 40 111,951,915 8.30
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1 16,904,383 1.25
National Bank of Pakistan
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7 239,556,962 17.76
H.H. Sheikh Hamdan Bin Mubarak Al
Nahayan , Directorc
Mr. Abdulla Nasser Hawaileel Al
Mansoori , Directorc
Mr. Abdulla Khalil Al Mutawa , Directorc
Mr. Khalid Mana Saeed Al Otaiba ,
Directorc
Mr. Ikram Ul Majeed Sehgal , Directorc
Mr. Nadeem Iqbal Sheikh , Directorc
Mr. Sirajuddin Aziz , Director/CEOc


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At the time of independence in 1947, there were 38 scheduled banks with 195 offices
in ³Pakistan´ but by December 31, 1973 there were 14 scheduled Pakistani
commercial banks with 3,233 offices all over Pakistan & 74 offices in foreign
countries.

Nationalization of Banks was not done 1st January 1974 under the Nationalization act
1974, due to certain objectives. But it had negative effects on efficiency of the of the
banking sector afterwards a privatization Commission was set up on January 22,
1991, the commission transferred many banks to the private sector i.e., MCB & ABL.
The government approved & permitted the establishment of 10 new private banks in
1991; hence many new private banks have incorporated, since then, BANK
ALFALAH in one of the namely established private scheduled banks in Pakistan.

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ác Deposit Accounts
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ác Structured Financec
ác Trade finance
ác Lease finance
ác SME
mc Alfalah Karaobar Finance
mc Alfalah Milkiat Finance
mc Alfalah Quick Finance
ác Agri finance

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ác Credit cardsc
ác Home loans
ác AutoVehicle loans
ác Prepaid card
ác Debit cards
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ác Personal Banking
ác Corporate Banking
ác Consumer Banking

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Car Financing is one of the major renowned product of Bank Alfalah and can be
utilized in terms of Financing of Used Vehicles, Loan against Car, Balance
Transfer Facility, Refinancing Facility (only for Alfalah Customers) and it is
characterized in terms of:

á cLowest Mark up
á cLower Insurance
á cQuick Processing
á cLower Down Payment

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Major features of Bank Alfalh Home Financing are Lowest Mark-up, Quick
Processing, Multiple Repayment Options and Free Valuation. It has been
bifurcated in terms of ³Home Buyer, Home Construct, Home Improver, Home
Balance Transfer Facility´.

ác Financing Limit upto: Rs.

10,000,000/-
ác Tenure upto: 20Years
ác Equity Participation: 30%
Borrower / 70% Bank

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Bank Alfalah Limited presents Alfalah HilalCard, the

first Visa Electron International Debit Card which
gives an unlimited access to current / savings account
with a simple swipe, at millions of retail shops and
ATMs, worldwide. The Alfalah Hilal Card comes
with a host of conveniences and benefits combined with the wide reach of Visa
Network enabling it to be accepted at more than 840,000 ATMs and 13 million
retail outlets around the world, making it the most acceptable Debit Card
available in Pakistan

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Bank Alfalah Credit Card is globally accepted and welcomed at locations displaying
the VISA logo. It is accepted at over 29 million locations in more than 200 countries
around the globe and over 27,000 Bank Alfalah¶s establishments in Pakistan.

ác No Joining / Annual / Renewal fee (except Platinum cards)

ác Electricity, Sui Gas, PTCL and Warid bills payment through 24 hour Call
Center and Auto Debit instructions
ác SMS for card usage, mini statement, payment receipt confirmation, etc.
ác Cash withdrawal at all 1LINK ATMs
ác Special offer on Warid post paid connections

It is accepted at over 29 million locations in more

than 200 countries around the globe and at over
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Titanium MasterCard is globally accepted and
welcomed at locations displaying the MasterCard
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A perfect card combination for all segments of

salaried & professional individuals.
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All Bank Alfalah basic credit card members can apply

c for supplementary cards for their sons, daughters


 
c (Children who are above 13 years of age), house staff
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or anyone.

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A separate division is a recently initiated, which operates as separate branch. It offers

Shariah Compliant products through a network of five branches. Islamic Banking has
launched following products with the perception that these are in accordance with the
Shariah Principles.

ác Alfalah Masharaka Homes

ác Murabaha Finance
ác Aflalah Car Ijarah

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The portfolio concentrates on all aspects of conventional banking as well as the
financial needs of corporate sector including dynamic and high value product.

á cLoaning against securities

á cLetter of Credit
á cLetter of Guarantee
á cDemand Finance
á cCash Finance

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The bank offers 24 hours self service banking facilities to its customers on
country wide basis through deployment of Automated Teller Machine. This
system allows the banking facilities such as cash withdrawals, cash deposits, and
funds transfer, balance inquiries, account statements. Electronic cash dispensing
facilities are available in major cities of Pakistan. All ATMs are linked through a
state-of-the-art Satellite Based Communication System which offers 24 hours real
time service. c

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cAccounts for customers

á cMinor Account
á cIlliterate Person Account
á cIndividual Account
á cProprietorship Account
á cPartnership Account
á cLimited Company¶s Account
ác Current Account
ác PLS Savings Account
ác Royal Profit
ác Basic Banking Account
ác Alfalah Kifayat
ác Alfalah Mahana Amdan
ác Alfalah Education
ác Alfalah Kamyab Karobar

Types of accounts shows that bank Alfalah has all types of customers like
businessman, individuals, salaried persons, companies, institutions, students,
employees, retailers, manufacturers etc. Every type of account is specially made
for nature of work a person performs.

For example royal profit is made for rich persons and minimum deposit
requirement is of Rs. 50,000 only. Customer receives higher returns on higher
balances. Alfalah Mahana Amdan is a 3 year TDR with expected rate of profit of
10% p.a. This term deposit will provide an opportunity to individual/joint
customers to enjoy higher returns that will automatically be credited to his/her
current/PLS/RP/BBA account on 1st working day of each month. This facility is
not available for business and corporate customers.

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In 2007 employees were 7,371. It increased to 7,584 in year 2008 and then it declined
to 7,462 in 2009.

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In Bank Alfalah Circular road Bahawalpur there are certain departments and staff
deal in those departments are well experienced.

Business is headed by the Branch Manager, who heads the C.S.Rs, LSF and
Consumer Staff, He works with them to get the branch targets.



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An operation is headed by C.S.M previously known as Operation Manager. He heads

the C.T and U.Ts. All the activities of Branch are done by Operation Staff.

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In account opening department and make accounts of new introduce.

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Check intercity clearing and Nift documents.

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Make outward DD¶s and inward DD¶s and all relating documents.

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Advance loan to customers.

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Total Income 31,822 35,789 40,743
Operating Expenses 8,289 9,957 11,002
Profit before income tax and provisions 6,906 3,831 4,711
Profit before income tax 4,536 1,795 1,016
Profit after tax 3,130 1,301 897
c

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Basic earnings per share (Rs.)c 3.92 1.41 0.71

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Total income was 8289 million in year 2007 and it has increased in the last two years.
Operating expenses has been increasing in last three years. Following the year 2007
operating expense was 8289 million, year 2008 it was 9957 million and in year 2009
it was 11002 million. Basic earnings per share have decreased so far with 0.71 till
now.
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Graph 1 Graph 2

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Profit before tax as you can see above in 

c !#, It has been decreasing in last
three years. The graph 1 shows that year 2008 profit is much lower as compared to
year 2007. The same is the case with the second graph in which year 2009 profit is
less than year 2008. The reason being this decline is higher operating expenses which
lead its profit to cut down.c

!#!ccc
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Table below shows the advances and deposits comparison as well as last three year
change.


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Shareholders¶ Equity 13,767 14,609 19,770 
Total Assets 328,895 348,991 389,070
Advances - net of provision 171,99 191,790 188,042

Investment - net of provision 88,492 75,973 99,160
Deposits and other accounts 273,174 300,733 324,760 c

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Table on ratio analysis is shown in appendices.

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Profit before tax is PBT/Gross markup income and PBT looks at a company's profits
before the company has to pay corporate income tax. PBT ratio is 17.59% in year
2007 and it has been decreasing in year 2008, 2009 with 8.80% and 2.86%
respectively.


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The amount of net income returned as a percentage of shareholders equity. Return on

equity measures a corporation's profitability by revealing how much profit a company
generates with the money shareholders have invested. So in year 2007 ROAE was
25.72 % and in year 2008 it was 9.17% and decreased to 5.22 % in year 2009.


cc
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It shows how efficiently a company is utilizing its assets and is also useful to
aide comparison among peers in the same industry. In year 2007 it was 1.04% and
year 2008 with 0.38% and year 2009 with 0.24%.

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c

Deposits have been increasing in last 3 years and in year 2009 it increased to 324760
million. It is greater from last two years. In year 2009 advance / deposit ratio is
57.90%.

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It is most important department of bank. Ms. Fatima deals in this department.

Following procedure is adopted for this purpose.

""ccÔcc

c

The basic requirements to open an account for individuals/self employed are as

follows;c

cCNIC
cSource of income (salary slip etc
cNTN certificate (optional)
cCompany letterhead or authorization (as required)

The basic requirement to open an account for a partnership:

cPartnership Deed
cPartners CNIC
cCompany Letterhead
cNTN certificate (optional)

The basic requirement to open an account for companies:

cMemorandum of Association
cArticle of Association
cDirectors CNIC
cCompany Letterhead
cNTN certificate (optional)

ccc
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cNon interest bearing checking account.
cMinimum account opening requirement of Rs. 10,000 only.
cDebit card can be used to withdraw cash and make purchases at thousands of
outlets across Pakistan which provides access to funds 24 hours a day.
cNo restriction on number of withdrawals and on number of deposits

c
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c
c

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cProfit & Loss Sharing Saving Bank Account.

cMinimum account opening requirement of Rs. 5,000 only.
cNo restriction on number of withdrawals and number of deposits.
cProfit on saving accounts is credited to the customer account on half-yearly
basis.
cDebit card can be used to withdraw cash and make purchases at thousands of
outlets across Pakistan which provides access to funds 24 hours a day.

ccÔc

cInitial deposit for account opening is Rs. 1,000 with no minimum balance
requirement.
cNon interest bearing checking account.
cMaximum 2 deposits & 2 withdrawals through cheque is allowed.
cDebit card can be used to withdraw cash and make purchases at thousands of
outlets across Pakistan which provides access to funds 24 hours a day.
cNo restriction on ATM withdrawal.


c
c

cMinimum Deposit requirement of Rs. 50,000 only.

cHigher returns on higher balances.
cNo restriction on number of withdrawals and on number of deposits.
cProfit is credited to the customer account on monthly basis.


cÔc
.c

cMinor Account,
c Illiterate Person Account
cIndividual Account
cProprietorship Account
cPartnership Account
cLimited Company¶s Account
cAlfalah Kifayat
cAlfalah Mahana Amdan
cAlfalah Education
cAlfalah Kamyab Karobar

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The need of remittance is commonly felt in today¶s business. I have spent some of
time in remmitance department. A major function of any bank is to ³transfer of funds
from one place to another´.
There are two main types of instruments that are used to transfer money, which are as
follows:
cPay order: Used to transfer money within the city
cDemand Draft: Used to transfer money outside the city
c

c

c

Pay orders are made to transfer money within the city and this is a safe way to
transfer money as the person who makes the transfer through pay order pays in
advance. The procedure that is carried out in transferring money through pay order is
as follows:

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Demand Draft is another way in which customers can transfer money outside the city.
There are two types of situations for transfer of money through demand drafts:
cOutward DD¶s
cInward DD¶s


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c&&c

When a customer comes to Bank Alfalah to make a DD to transfer money outside the
city is known as outward DD. The customer will fill the details in a DD application
form, and will attach a cheque or pay cash as he wish.

 
c&&c

This is the procedure adopted when the issuing branch sends copy of the instrument
as an advice. When the bank receives the advice, the officer will pass the following
entries:

Head Office A/c

DD Payable A/c

When the customer comes with the DD to get his payment, the following entries are
passed:

DD Payable A/c
Cash

If that customer is a Bank Alfalah account holder then the following entries are
passed:

DD Payable A/c
Customer Account

c c

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Credit means belief or trust. ³The quality of being credible or trustworthy´. Another
words we can define credit as ³trust in one¶s integrity in money matters and one¶s
ability to meet payment when due´.

Credit marketing department deals with extending loans (credit facility) to customers
before sanction advice. State Bank of Pakistan has prescribed regulations which are
called ³PRUDENTIAL REGULATIONS´. Every bank has to follow these
regulations. If any bank violates the regulations it should be liable for penalties.

The Bank Alfalah limited credit is extended on the basis of these rules and
regulations. These regulations tells the term and conditions under which you can
extend loans to the borrower and to what extent.

At BAL there are two types of credit facilities

cFunded facilities
cNon funded facilities

" ccc+c+

c
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These are the facilities in which there is direct involvement of cash fund. Following
are the funded facilities.
c
cCurrent finance ³CF´
cTerm finance ³TF´
cFinance against foreign bills ³FAFB´
cFinance against packing and credit ³FAPC´
cFinance against imported merchandise ³FIM´
cFinance against trust receipt ³FATR´
cLocal bills discounted ³LBD´
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The extensively used financing mode at BAL is current finance (CF) current finance
is used to finance both individuals and industries. Individual take current finance for
their personal use while in industries. It is taken for fulfilling the requirement of
working capital.

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Term finance is for specified time period. Term finance is given for fixed asset
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In FAFB facility exporter take loan from bank on the behalf of their foreign export
bills. Like exporter sends shipment but at that time he needs fund for the operation of
the business. He may go to the bank and surrenders all the documents including L/C,
Bill of lading etc. bank checks all the documents to be in accordance with terms and
conditions. If they find no discrepancy, they give money to exporter but take some
margin on it.

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FAPC is taken for the preparation of consignment. It has two forms.

cPre shipment
cPost shipment

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Pre shipment loans are export related working capital financing.
c c
Post shipment financing is essentially the receivable financing to the exporters till the
period he is out of cash after the shipment.

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This facility is allowed against the commodities imported from other countries
usually through letter of credit. Some time importer does not have enough amounts
for paying the imported merchandise therefore. He request to the bank to pay all dues
to the exporter against the security of imported merchandise. Bank pays the amount
and releases the goods, when the importer pays off its liability partially / fully.

Finance is extended upon the trust receipt signed by borrower. Importer has to import
the product. There are three conditions.
Pay money and get thing, Get fine facility, and third is that if that client is trust
worthy for bank believing on him based upon his past record. He releases the goods
against the trust receipt. Trust receipt is given to the bank by the customer. The
customer in turn commits that I will pay on such and such date.


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Payment against documents or local bills is made by the banks as payment against
L/C comes due payment is made for imported documents. For example when seller of
raw cotton gives all the documents or bills to bank as to get bills discounted in which
he gets immediately payment which he would receive after the season.

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The facilities where there is no direct involvement of banks fund. There are two types
of unfunded credit line facility, which are as follows:

cLetter of Credit (LC)

cLetter of Guarantee (LG


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A letter of credit is a written undertaking by a bank (issuing bank) given at the request
and accordance of a buyer (the applicant) to the seller (the beneficiary) to a fact
payment up to a stated amount of money within prescribed time limit provided that
the terms and conditions are complied with. Letter of Credits issued in the
international trade business. There are two types of Letter of Credits: Usance LC and
Sight LC.

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c
Letter of guarantees is a guarantee that the bank gives to an organization on behalf of
the bank. Letter of Guarantee¶s are mainly used when a tender for a specific job is
filled by a customer.c

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c
Bank Alfalah Limited acknowledging the vital role of a agriculture in the economic
development of Pakistan has designed Rural Finance Program named as "BANK
ALFALAH ZARIE SAHULAT". The product is designed to cater for multiple
financing requirements of our farming sector. BANK ALFALAH ZARIE SAHULAT
is available for Short, Medium and Long terms.
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cAlfalah Paidawari Zarie Sahulat
cAlfalah Musalsal Zarie Sahulat
cAlfalah Tractor and Transport Zarie Sahulat
cAlfalah Machinery & Equipment Zarie Sahulat
cAlfalah Aabpaash Zarie Sahulat
cAlfalah Islah-e-Araazi Zarie Sahulat
cAlfalah Poultry Zarie Sahulat
cAlfalah Dairy & Livestock Zarie Sahulat
cAlfalah Fisheries Zarie Sahulat
cAlfalah Silos/ Storage Zarie Sahulat
cAlfalah Marketing Zarie Sahulat
cAlfalah Agri Industrial Zarie Sahulat
cAlfalah Bills /Guarantee Zarie Sahulat (for growers corporate clients only).
cAlfalah Lease Zarie Sahulat


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NIFT is a joint venture between a consortium of six major banks and private sector. It
is responsible for the establishment and management of automated clearinghouse
facilities in Pakistan. NIFT is proactively involved in the modernization of payment
systems in Pakistan.

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State Bank of Pakistan requires banks to obtain detailed information from CIB, SBP
when considering proposals of over Rs. 0.5 million to any borrower. In case CIB
report indicates over exposure/ default in meeting obligation etc. The accommodation
to the concerned borrower can be derived.

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I have achieved great amount of knowledge and practical experience through
internship. I have gone through workings of many departments and gained
confidence. I have seen working papers and the behaviour of staff while dealing with
customers. c

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I have been doing following types of work in bank;

1.c Reciepts Table

2.c Account opening department for checking of customers data.
3.c Agri finance (Customers land information and mark up comparison)
4.c Remittance
5.c Car finance
6.c Credits

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Internship turned out to be more useful and I would be in great ease before applying
for a new place for job. This practical knowledge would help me a lot as I would be
able to understand the way of customer and institution relationship and as well as
dealing with them. As a result I would surely be getting a greater position in my
future career.

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Classroom knowledge is not up to date with the practical knowledge as there is a bit
difference. In class rooms we are told about the terms and procedures but in real it
differs or we are not so cleared about it. I think this internship tells us the real view of
what we study in classrooms as a person would not be perfect until or unless he is
familiar with the practical knowledge. c

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After doing internship of six weeks in Bank Alfalah Limited, I would like to give
some recommendations to count over some problems.

cIn Bank Alfalah, there is misdistribution of work; some people are over burdened
with the work. So I suggest that there should be fair distribution of work in all the
departments.

cBank Alfalah is only dealing in Money Gram; it should also starting providing the
service of other money transfer lines like Western Union.

cBank Alfalah has equipped its branches with all major IT tools being used in the
industry like ATM¶s, fax machines, photocopiers, printers, latest computers and a
good connectivity architecture, however it has been observed that when it¶s time
to work, there are many failures seen in the different devices used by Bank
Alfalah, especially its connectivity architecture and remains offline with the main
server, that creates problems for the customers

cBank Alfalah Limited needs to use more marketing channels such as radio to
make the public aware of its products and services. In the presence of intense
competition Bank Alfalah Limited has to realize the importance of marketing.

cThe top management should immediately start thinking in terms of rotating the
employees in various departments, as this transforms work force into human
capital, if a particular individual keeps on employing his\her efforts in one sphere
of banking it would not only create a sense of monotony, but also not help
improving the skills of Bank Alfalah Limited employees

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cBank Alfalah limited has the web site, which has not been updated. The web site
is very less informative and it won¶t leave a good impression on the visitor. So I
suggest that it should be updated to meet the requirements of the visitors.
c
cIn rushing hours, there is shortage of seating facility not only for customers but
also for the employees of the managers. Number of seats should be increased on
priority basis for employees and customers.

 


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