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Out bound CALLING SCRIPT

Introduction

Good Morning/Afternoon/Evening – This is XXX calling from airtel. We have some exciting offers for you on Home Wi-Fi.
Do you already own an airtel broadband at home or office please?

If existing customer

Sir/Madame, hope you are satisfied with our service?

If satisfied

Ask for any additional need for broadband. If no need then thank the customer & close the call.

If needing additional broadband, then proceed with the script as just like a New prospective customer.

If not satisfied

Sorry sir. I request you to call on our 24 * 7 customer service desk at 121 or 198, our customer care number, they will
assist you and do the needful please. If you have any other operator number you may call 044 44444121 & they shall
assist you.

If not an existing customer

Sir/Madame, airtel broadband offers superfast home Wi-Fi with unlimited calls anywhere in India. Our New Platinum
Promo plan gives exclusive benefits for you - 100 Mbps speed with FREE 1000 GB data every month, FREE router &
unlimited calls. The rentals for this plan in the market is at 1049 but we are offering to you at a special rate of only Rs
699 effective rentals per month – a discount of Rs 350 per month

May I get your name & address please so that we can check the feasibility in your location?

Take name & address & thank the customer. Call back post feasibility check to close the call.

1) Detailed explanation of Platinum Promo Plan :

In this plan you will get 100 Mbps speed with 1000 GB free every month & unlimited calls to anywhere in India.
Instead of paying 1049 every month - you just pay Rs 699. Effectively, you get a discount of Rs 350 every month -
You have to pay for just 12 months & you get 6 additional months of free usage.

Use table below to explain

* all amount without GST

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2) If the customer does not have a higher usage & is insisting on a lower rental plan

Explain Plan 899

Sir/Madame, we have a lower rental plan at 899 rentals which offers 40 Mbps speed with FREE 200 GB data
every month, FREE router & unlimited calls. The rentals for this plan in the market is at 899 but we are offering
to you at a special rate of only Rs 719 effective rentals per month – a discount of Rs 180 per month

You will also get 750 GB free bonus data on this plan as a special offer. You will also get data roll over facility
which only airtel provides.

If not agreeing for Plan 899 then go down to Plan 799

Explain Plan 799

Sir/Madame, we have a much lower rental plan at 799 rentals which offers 40 Mbps speed with FREE 100 GB
data every month, FREE router & unlimited calls. The rentals for this plan in the market is at 799 but we are
offering to you at a special rate of only Rs 639 effective rentals per month – a discount of Rs 160 per month

You will also get 500 GB free bonus data on this plan as a special offer

3) If the customer does not have much usage/first time user/light user & is asking for the lowest rental plan

Sir, we have a very basic plan which offers 100 GB free per month @ 8 Mbps speed & unlimited calls anywhere in
country. As a special launch offer, we are offering you a discount of Rs 100 on this plan i.e. you pay only Rs 399
instead of Rs 499 in the market & get the same benefits (You only have to pay 399 for 12 months in advance). You
will also get a Router Free from us.

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Airtel Home Wi-Fi Features, Advantages & Benefits Snapshot

Airtel
Airtel Home Airtel Wi-Fi Competition
WiFi
Wi-Fi Features Benefits Internet
Advantages

Uninterrupted
Reliable and secure Highest Network
Internet Overhead cable
underground network uptime
Experience
Latest Fiber Gauranteed Speed Superior Internet
Last Mile Cat 5
Technology to every user for entire family
Maximum Internet
Maximum Speed
speed upto 300 Dedicated speed Shared Bandwidth
Mbps for every User

Unlimited all India Free Calls Across Lower Telecom


No Voice Calls
calling India Bills
Superior Modem Devices Connect Purchase your
Get WiFi across
with better WiFi better to the own router
your home
Coverage Internet (Additional Cost)
Complaints
24x7 customer Fastest complaint Only during
resolved at any
support resolution working hrs
time, day or night
Remote resolution No waiting for
Remote device Technician has to
for your technician to visit
management visit the home
complaints your home

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FAQs
1) 100% Underground network Vs Overhead Cable Internet
Unlike Overhead Internet Cable service providers which are Risky owing to Overhead cables, Airtel Home Wi-Fi
& Landline is a 100% Underground network service with much more safety, security & highest network uptime
2) Unlimited Calls anywhere in India
We offer you Unlimited Calling to any Mobile or Landline in India – 24 * 7 & absolutely Free (Overhead cable
Internet service providers do not provide Voice calling facility)
3) Maximum Internet Speed
We also offer Maximum Broadband Internet speed up to 300 Mbps. This speed is dedicated to you & not
shared with anybody (Overhead Cable Internet services do not give dedicated speed. It is shared by many
other customers resulting in slow speed)
4) Service Support
We have 24 * 7 Customer service Helpline & our service response is also very fast (Compared to other service
providers who have only day time support & it’s take a lot of time for resolution)

Other Important FAQs


Question: How is Airtel Home Wi-Fi better compared to 3G/4G

Answer: There is no streaming / speed variation / signal disruptions on Airtel Home Wi-Fi as it comes to your premises via
underground fiber which are frequent issues you face on a 3G/4G. Also the cost per GB for Airtel Home Wi-Fi is much
lower than 3G/4G.

Question: Competition offers me higher speeds, why should I take your connection

Answer: We now offer speeds upto 300Mbps in your area as much as the competition, but on a superior network and
better service. Our network is completely underground resulting in lower down time and better internet experience. Our
plans are speed agnostic which means we offer the best possible speed on any plan you take, we do not charge extra for
speed. Also competition does not offer free router and unlimited local/STD calls.

Please Remember!

All Overhead Service providers- ACT, Cherrinet & Hathway offered shared speed to
customers thus making the Net speed to customers lower than committed

In contrast, Airtel Home Wi-Fi delivers 100% speed as committed.

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Bonus data on Big Bytes can be used till 31st March 2019.
Fair Usage Policy of up to 3300 GB of Free data will apply on Unlimited 1999 plan

Special Platinum Promo 1049 Plan benefit


2 months Free on 6 month ARP – Pay only Rs 787 effective rentals & get 1000 GB per month
@ 100 Mbps with Unlimited calls – Avail 25% discount!
6 months Free on 12 month ARP - Pay only Rs 699 effective rentals & get 1000 GB per month
@ 100 Mbps with Unlimited calls - Avail 33% discount!!