CSQA Raw Question Bank

QUESTION BANK
CSQA

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CSQA Raw Question Bank
Table of Contents
QUESTION BANK....................................1
Page 23-25.......................................................7
Key......................................................................7
Page 32-34.......................................................8
Page 38-40.......................................................8
Page 47-48.......................................................9
OBJECTIVE QUESTIONS................................9
SUBJECTIVE QUESTION................................9
ANSWERS TO OBJECTIVE QUESTIONS ...10
Page 73-75.....................................................10
Page 76-78.....................................................10
Page 90-92.....................................................11
Page 96-98.....................................................11
Which is the deliberate effort to praise people for
their accomplishments.......................................11
Page 105-107.................................................12
Objective...........................................................12
Page 111-113.................................................12
Questions for CSQA (Pages 111 – 113)...........12
Page 117-119.................................................13
Page 120-122.................................................14
Page 123-125.................................................14
Page 139-141.................................................15
Page 142-144.................................................15
Objective Type Questions ................................16
Page 145-147.................................................17
Checklist............................................................17
Checklist............................................................17
Quality Toolbox................................................17
Quality control to Quality Assurance to Quality
consulting..........................................................17
Quality Control Department..............................17
Inspectors or Testers.........................................17
Consistency.......................................................17
What are the major activities in the
‘Intermediate’ phase of quality management
maturation ?.......................................................17
How does MBNQA program defines an
organization which move towards optimization?
...........................................................................17
World-Class......................................................17
What is the main identity of a World-class
organization.......................................................17
Yield high customer satisfaction at minimum
cost....................................................................17
What are the major activities in the ‘Final’ phase
of quality management maturation ?.................18
What are the two major drivers that change the
role of the QA analyst.......................................18
Authoritarian.....................................................18
Page 160-162.................................................18
Flowcharts.........................................................18
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Benchmarking...................................................18
Page 163-165.................................................19
Page 166-168.................................................19
Page 175-177.................................................19
Page 198-200.................................................20
Page 204-206.................................................21
KNOWLEDGE DOMAIN – 6..........................21
PART 3 - VERIFICATION AND
VALIDATION TECHNIQUES........................21
Page 234-236.................................................23
Page 240-242.................................................23
Page 243-244.................................................24
Page 260-262.................................................25
Page 263-265.................................................25
Page 269-270.................................................26
Page 274-276.................................................27
Objective Questions: -.......................................27
Page 280-282.................................................27
Page 286-288.................................................29
Page 292-294.................................................29
Page 298-300.................................................31
Quiz on Knowledge Domain – 8: Quantitative
Methods.............................................................31
The two definitions of quality are:....................47
Quality means meeting requirements................47
Quality means fit for use...........................47
Of the two definitions of quality, “fit for use”
is the most important definition....................47
A) TRUE...................................................47
B) FALSE................................................47
..............................................................47
..........................................................................47
2. Producer views quality as meeting
--------------------------------------....................47
a) whether the product or service does what
the customer needs........................................47
b) product has zero defects..........................47
c) producer’s requirements or specifications
.......................................................................47
d) conformance to requirements ................47
..................................................................47
..........................................................................47
3. Quality control is defined as the
processes and methods used to monitor work
and observe whether ---------------------. .......47
A) requirements are met................................47
b) product quality is assured........................47
c) defects have been prevented from
occurring.......................................................47
..........................................................................47
4. Quality control focuses on.......................47
A) inspections...............................................47
b) testing.......................................................47
c) removal of defects....................................47
d) all of the above.........................................47
e) none of the above.....................................47
CSQA Raw Question Bank
..........................................................................47
5 Quality control is the responsibilty of the
organisational unit producing the product.....47
a) true..........................................................47
b) false.........................................................47
..........................................................................47
6 quality assurance is a function responsible
for --------------------------------......................47
a) controlling quality...................................47
b) managing quality....................................47
c) inspections...............................................47
d) removal of defects...................................47
..........................................................................47
7 quality assurance is a catalytic function
which should encourage quality attitudes and
discipline on the part of management and
workers..........................................................47
a) true..........................................................47
b) false.........................................................47
..........................................................................47
8 Quality control is designed primarily to
detect and correct defects, while quality
assurance is oriented towards preventing
defects from occurring..................................48
a) true..........................................................48
b) false.........................................................48
..........................................................................48
9 quality control should be performed by the
group responsible for the ----------------........48
a) quality management................................48
b) development of the product....................48
..........................................................................48
10 The quality manager will find it difficult to
effectively implement the qai quality
improvement process, unless his organisation
is willing to accept the quality principles as
---------------------------...................................48
a) the organisation’s policy.........................48
b) a challenge .............................................48
c) the organisation’s objectives ..................48
d) a management philosophy......................48
..........................................................................48
11 Acceptable quality level is to accept some
level of defects as normal and acceptable, as
many believe that defect free information
technology products are not practical or
economical....................................................48
a) true..........................................................48
b) false.........................................................48
..........................................................................48
12 The concept of zero defects does not work,
because ------------------------.........................48
a) it is a buzz word......................................48
b) workers are trated as machines and their
humanity is ignored.......................................48
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c) it is used as another term for commanding
and forcing workers to start a camaign for
which they have very little enthusiasm.........48
d) all of the above........................................48
e) none of the above....................................48
13 The control in quality control means
defining.............................................................48
a) objectives of the job................................48
b) developing and carrying out a plan to meet
the objectives.................................................48
c) checking to determine if the anticipated
results are achieved.......................................48
d) all of the above........................................48
e) none of the above....................................48
14......................................................................48
the word management in quality assurance
describes many different functions,
encompassing ..............................................48
a) policy management.................................48
b) human resources management, safety
control...........................................................48
c) component control and management of
other resources and daily schedules..............48
d) all of the above........................................48
e) none of the above....................................48
15 The management cycle, as per the
--------------------------, comprises of plan, do,
check and act.................................................48
a) qai’s quality improvement model...........48
b) iso 9000...................................................48
c) sei model ................................................48
..........................................................................48
16 according to edward deming, one of the
quality principles is.......................................48
“ create
----------------------------------------------- in the
company”, by innovating new approaches and
putting resources into research, education and
maintenance..................................................48
a) better atmosphere....................................48
b) consistency of purpose ...........................48
c) a work culture.........................................48
..........................................................................48
17 According to edward deming, one of the
quality principles is:“ eliminate ...................48
a) numerical goals.......................................48
b) slogans....................................................48
c) pictures and posters.................................48
d) all of the above........................................48
e) none of the above....................................48
18 Malcolm baldridge national quality award
promotes awareness of quality as an increasingly
important element in
------------------------------------...........................48
a) marketing................................................48
b) business development.............................48
CSQA Raw Question Bank
c) competitiveness.......................................48
19 malcolm baldridge national quality award
promotes understanding of the requirements for
quality excellence..............................................48
a) true..........................................................48
b) false.........................................................48
20 malcolm baldridge award promotes sharing
of ------------------------- on successful quality
strategies and on the benefits derived from
implementation of these strategies....................49
a) knowledge...............................................49
b) technical skills........................................49
c) measures..................................................49
d) information.............................................49
21 malcolm baldridge national quality award is
an annual award to recognize u.s companies
which excel in ..................................................49
a) quality achievement................................49
b) quality management................................49
c) both of the above.....................................49
22 in order to be a successful company, quality
improvement programs must be led by
management and must be ------------- and this
may require fundamental changes in the way
companies and agencies do business................49
a) customer oriented ...................................49
b) marketing oriented..................................49
c) profit oriented..........................................49
d) technology oriented................................49
23 the national quality award model is divided
into seven categories: leadership, information
and analysis, ----------------------------, human
resource utilisation, quality assurance of
products, quality results and customer
satisfaction........................................................49
a) quality management................................49
b) business development.............................49
c) strategic quality planning........................49
d) market potential......................................49
24 software engineering institute’s five process
maturity levels are initial, repeatable, defined,
managed and optimised.....................................49
a) true..........................................................49
b) false.........................................................49
25 the repeatable process level in sei’s process
model provides control over the way the
organisation establishes its plans and
-------------------------------------.........................49
a) process definitions..................................49
b) process measurements............................49
c) process controls.......................................49
d) commitments...........................................49
26 the key actions required to advance from the
repeatable to the next stage are:........................50
a) to establish a process group....................50
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b) to establish a development process
architecture....................................................50
c) to introduce a family of software
engineering methods and technologies.........50
d) all of the above........................................50
e) none of the above....................................50
27 with defined process in sei’s process model,
organisation will achieve the foundation for
major and continuing process...........................50
a) true..........................................................50
b) false.........................................................50
28 in advancing from the initial process through
the repeatable and defined processes to the
managed process, software organisations should
expect to make substantial
------------------------------. .................................50
a) quality improvements..............................50
b) business growth......................................50
c) customer satisfaction...............................50
d) savings in development costs..................50
29 In statistical process control, statistics are
used for determining whether the process is in
control or not.....................................................50
a) true..........................................................50
b) false.........................................................50
30 In statistical process control, statistics are
used for determining whether the process is
within acceptable variance from standards.......50
a) true..........................................................50
b) false.........................................................50
31 Statistical process control help to identify the
------------------------- of process problems which
are causing defects............................................50
a) root cause................................................50
b) nature......................................................50
c) person/persons involved ........................50
d) all of the above........................................50
e) none of the above....................................50
32 Statistical methods are used to differentiate
random variation from
--------------------------------................................50
a) standards.................................................50
b) assignable variation................................50
c) control limits...........................................50
d) specification limits ............................50
33 Random causes of process problems can be
---------------------- eliminated...........................50
a) sometimes...............................................50
b) never.......................................................50
c) rarely.......................................................50
d) always.....................................................50
34 Statistical methods are used to
---------------------------- and -------------------------
problems incurred as a result of operating
processes...........................................................50
a) identify, solve..........................................50
CSQA Raw Question Bank
b) accumulate, analyse................................50
c) measure, probe into.................................50
d) find, project.............................................50
35 Complexity measurements are quantitative
values accumulated by a pre-determined method
for measuring complexity of a
------------------------------------...........................50
a) project team ............................................50
b) software engineering process..................50
c) software product......................................50
d) data base .................................................50
36 Size of information systems are measured in
terms of -----------------------..............................50
a) lines of code............................................50
b) function points........................................50
c) no. Of objects/components......................50
d) all of the above........................................50
e) none of the above....................................50
37 Defects are measured in relation to
---------------------------------...............................50
a) lines of code............................................50
b) total number of defects...........................50
c) development team size............................50
d)project efforts...........................................50
38 To calculate the present value of money,
information required are:..................................50
a) amount of money involved.....................50
b) number of years before the benefit is
received.........................................................50
c) value of money........................................50
d) all of the above........................................50
e) none of the above...................................50
39 Pareto chart helps in identifying the few
significant problems from many trivial problems.
...........................................................................51
a) true..........................................................51
b) false ........................................................51
40 The Pareto chart is more commonly known
to information systems personnel as the --------
rule....................................................................51
a) 50-50 ......................................................51
b) 20-80.......................................................51
c) 30-70.......................................................51
d) 40-60.......................................................51
e) 80-20.......................................................51
41 Pareto chart provides corrective actions for
high frequency causes of problems...................51
a) true..........................................................51
b) false.........................................................51
42 Pareto concept is merely an
---------------------------- of the
----------------------------- of a problem by type of
cause..................................................................51
a) effective method, analysis.......................51
b) accumulation, resultant effect.................51
c) organised ranking,causes .......................51
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43 The steps involved in developing a pareto
chart are:............................................................51
a) identify problem area..............................51
b) identify and nam,e causes of the problem
.......................................................................51
c) document the occurrence of the causes of
the problem...................................................51
d) rank the causes by frequency, using pareto
chart...............................................................51
e) all of the above........................................51
f) none of the above ...............................51
44 Function points actually measure the
amount of information processing function and
hence the functionality of an application system.
...........................................................................51
a) true..........................................................51
b) false.........................................................51
45 Function points provide an objective
measure of the application system -------------that
can be used to compare different kinds of
application systems...........................................51
a) size..........................................................51
b) complexity..............................................51
c) performance............................................51
d) operation ease.........................................51
46 Function point analysis involves:...............51
a) amount of information processing function
.......................................................................51
b) system characteristics.............................51
c) degree of influence..................................51
d) all of the above........................................51
e) none of the above....................................51
47 Which of the following is not relevant in
quantifying the amount of information
processing function?.........................................51
a) external inquiry ......................................51
b) software platform....................................51
c) external output .......................................51
d) logical internal file .................................51
e) external input..........................................51
f) external interface file...............................51
48 Function point analysis requires information
on hardware and software for the application
system................................................................51
a) true..........................................................51
b) false.........................................................51
49 THE DEGREE OF INFLUENCE FOR
SYSTEM CHARACTERISTICS IS ASSIGNED
IN A SCALE of ------------------........................51
a) 0 - 9.........................................................51
b) 0 - 4.........................................................51
c) 1 - 6.........................................................51
d) 0 - 5.........................................................51
e) 0 - 100.....................................................51
50 Function point analysis is begun................52
CSQA Raw Question Bank

a) during the development of an application

system............................................................52
b) at the time of implementation of the
system............................................................52
c) with developing an external design or
conceptual overview.....................................52
51 Service level agreement is an ongoing
negotiation and improvement process to satisfy
customer needs. In what manner it is to be
achieved?...........................................................52
a) efficiently................................................52
b) effectively...............................................52
c) economically...........................................52
d) all of the above........................................52
e) none of the above....................................52
52 Internal service level agreement is a contract.
...........................................................................52
a) true..........................................................52
b) false.........................................................52
53 External service level agreement is a
contract..............................................................52
a) true..........................................................52
b) false.........................................................52
54 Which one of the following is not a key
concept of service level agreement?.................52
a) defines the services to be provided........52
b) defines the method by which the services
will be measured...........................................52
c) defines obligations of both the provider
and the customer of the information systems
services..........................................................52
d) all of the above.......................................52
e) none of the above...................................52
3. By closing the “producer gap”........66
Objective Questions..........................................70

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CSQA Raw Question Bank

b) Effort required for learning, operating,

preparing input, interpreting output of a
Page 23-25 program
c) Effort required to couple one system with
another
1. The effort required for locating and fixing d) Extent to which access to software or data
an error in an operational program by unauthorized persons can be controlled
a. Testability e) All of the above
b. Maintainability
c. Usability 3. Achieving quality is easy. True/False
d. Efficiency
4. “Accomplishing quality requires a thought
ANS: Maintainability revolution by management” was said by
2. The contributors to poor quality in an a) Ishikawa
organization are b) Deming
a. Lack of involvement by c) Harold S.Geneen
management d) Dr. Barry W. Boehm
b. Lack of knowledge about
quality 5. “Failure to enforce standards” as a
c. Time constraints contributor to poor quality belongs to which
d. A and B category?
ANS: d a) Lack of involvement by management
b) Lack of knowledge
3. According to a quality expert,
accomplishing quality requires “a thought 6. To achieve quality (i.e., defect free products
revolution by management”. Name the and services), we require
quality expert.
a. Dr. W.Edwards a) Close cooperation between management and
b. Dr. Ishikawa staff
c. Dr. Shewart b) Commitment
d. Harold.S.Geneen c) An environment in which quality can
flourish
ANS: b d) All of the above
4. Briefly explain the critical success factors 7. Quality is not a long-term strategy.
for an Information system. True/False
Objective questions: 8. PDCA cycle is developed by
1. The effort required for modifying an a) Deming
operational program. b) Dr. Shewhart
c) Ishikawa
a) Flexibility d) Harold S.Geneen
b) Maintainability
c) Portability Subjective questions:
d) Reliability
1. Briefly explain any 5 commonly accepted
quality attributes?
2. Definition of Integrity 2. List some of the contributors, to poor quality
in many organizations.
a) Extent to which a program satisfies its specs
and fulfils the user’s mission and goals Key
1-a; 2-d; 3-False; 4-a; 5-a; 6-d; 7-False; 8-b

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CSQA Raw Question Bank

understanding in form of the Business

Requirements document. The customer
wants your company to provide a document
Page 32-34 that is non-technical and can provide the
user a feel of the new system. Your
company on the other hand employs a team
of technical experts with a sound functional
1. Quality Assurance (QA) and Quality knowledge of the business domain to
Control (QC) are both necessary to make complete this activity. List some QC
quality happen. Of the two QA is more activities that your company must follow to
important than QC complete this document?
A. True
B. False
2. QC is a line function, performed by the
same group that produces the goods Page 38-40
A. True
B. False
3. QA is a management function
A. True 1) Quality principle ‘Appreciate those who
B. False participate’ is proposed by,
4. QC is a related to the product
A. True a) Edward Deming
B. False b) Joseph Juran
5. QA is related to the process producing the c) Philip Crosby
product d) None of the above
A. True
B. False 2) Identify the essential personal
characteristic of one who evaluates
6. If you make the process consistent, then the another’s work.
product produced by the process will be
consistent. This is main aim behind a) knowledge about his goals
A. Quality Control b) consistency of attitude
B. Quality Assurance c) purpose
C. Both of the above d) all of the above
D. Neither of the above
7. Check for defects in product with the 3) Which of the following does not belong
primary aim of correcting defects. This is to Joseph Juran’s ‘The Quality Trilogy’.
A. Quality Control
B. Quality Assurance a) quality planning
C. Both of the above b) quality control
D. Neither of the above c) quality assurance
8. Check for defects in process for the primary d) quality improvement
aim of correcting or establishing new e) none of the above
process. This is
A. Quality Control 4) Scope of ‘big- Q’ is,
B. Quality Assurance
C. Both of the above a) coordination of various activities
D. Neither of the above conducted in other functions and
groups to achieve the organisation’s
9. List few impediments to implementing QC quality goals
and QA in your organization. b) specific departmental mission
10. Your company has been contracted to c) both A and B
implement a major IT project for a leading d) none of the above
financial institution. Your company has
completed a 6 month long requirements 5) Explain about Philip Crosby’s Quality
phase and now must document all this principles

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CSQA Raw Question Bank

(c) System Security Specialist

6) Explain about Joseph Juran’s Quality (d) Internal Control Specialist
trilogy
4. The Internal Control Officer is
responsible for the financial
management information
systems. (a) True (b) False?
Page 47-48
QUESTIONS ON PAGES 47 – 48 5. System Security Specialist is a
post in the following function:
Prepared by : J Mary (a) Only Policy/Oversight
Praveena (b) Only Functional/Operational
Emp No : 115812 (c) Both the above
Pages from CBOK : 47 – 48 (d) None of the above

6. This individual is responsible for

OBJECTIVE QUESTIONS
1. The broader classification of the
functions in an organizational
structure are:
(a) Policy/Functional
particpants and
Oversight/Operational
particpants
(b) Policy/Oversight particpants
and Functional/Operational
paticipants
(c) Oversight/Functional
particpants and
Policy/Operational
paticipants
(d) None of the above
2. The individual responsible for
developing uniform policies and
procedures to ensure that the
agency manages its
records/information and its
information sources is the :
(a) System Security Officer
(b) Information Resources
Management Official
(c) Information Technology
Manager
(d) Project Manager/COTR
3. The individual responsible for
the development of the
Agency’s computer security
program is the:
(a) System Security Officer
(b) Internal Control Officer
identifying the various alternate
solutions to a problem
(a) Information Resources
Management Official
(b) Contracting Officer
(c) Internal Control Specialist
(d) None of the above
7. The Project Manager or COTR is
responsible for
(a) Seeing that a system
complies with the internal
control policy
(b) ADP installations and
operations of the angency’s
programs
(c) Seeing that the system is
designed properly to meet
the Sponsor/User’s needs
(d) Developing uniform policies
and procedures
8. The responsibility of the individual
to seeing that the system
complies with the internal
control policy at the operational
level belongs to
(a) Internal Control Specialist
(b) Internal Control Officer
(c) Information Resources
Management Official
(d) None of the above
SUBJECTIVE QUESTION

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 CSQA Raw Question Bank

1. If you head a new organization

coming up, what are the 12. The ISO 9001:2000 standards are based on
variuos job titles, you feel, ----------- quality management principles.
would be needed and explain 13. As per ISO 9001 standards, verify the
their roles and responsibilities. following statements.

A . The top management shall demonstarate

ANSWERS TO OBJECTIVE QUESTIONS its commitment to meet customer requirements
for
Their products and services ( True /
1. (b)
False ).
2. (b)
B. The organization should determine and
3. (a) provide the resources needed to establish
4. (a) and improve
4 5. (b) quality management system( True / False
6. (d) The exact answer is : ).
Sponser/User C. The organization should ensure that all
7. (c) processes are operated under controlled
8. (a) conditions and produce outputs that are
consistent with organization’s policy
and objectives( True / False )
D. The organization should define and
implement measurement, analysis and
Page 73-75 improvement processes
as a way of demonstrating that the
ISO 9001:2000 Quality
product/service conforms to specified
Model
requirement.( True / False )
-------------------------------------
Answers:
--
1. b
Objective questions:
2. 20
3. 1-4, 2-3, 3-2, 4-1
9. As per ISO protocols, all ISO standards
4. 8
should be confirmed, revised or with drawn
5. A-True, B-True, C-True, 4-True
in
Subjective questions:
e) Every years
f) Every 5 years
1. Describe ISO 9001:2000 Quality
g) Every 10 years
Management Model ? Assume that your
h) As required
organization is CMM certified. Do you still
need to go for ISO standard quality models ?
10. The ISO 9000:1994 family of standards
How will you implement the same in your
contained -------------standards and
Organization being a manager ?
documents.

11. Match the items in Tab A with Tab B.

Tab A Tab B
1. ISO 9000 1. Guidelines for Page 76-78
auditing the quality Objective questions:
2. ISO 9001 2. Guide to implement
quality systems 14. When was the ISO/IEC 12207 published
3. ISO 9004 3. Describes quality
models i) 1993
4. ISO 10011 4. Introduction and j) 1994
guide to use other ISO 9000 standards k) 1995

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CSQA Raw Question Bank

l) 1996 leadership.
d.Provide funds for training.
Ans. 1995 e.All of the above
15. What are the two types of reviews defined in (answer -e)
ISO/IEC 12207
6.What are the changes can possible if
Ans. Joint technical review management commitment is present in the
Joint management review organisation?(subjective)

3. 7.Executive Management should develope

m) 1993 a.quality policy
n) 1994 b.mission
o) 1995 c.vision.
p) 1996 d.goals
e.value statement
f. all of the above
Subjective questions: (answer -f)

1.Give an overview of ISO/IEC 12207 quality
model
2. What are the different points of view
regarding software development as defined in
ISO/IEC 12207 quality model
8.As the lowest group to accept the
process,middle management is the srongest
link in the most quality management effort.
(true/false).
(answer(false).

Page 90-92
Page 90 -92

1.How you can improve the quality

management in the organisation?
(subjective) Page 96-98
2.Management commitment is the single Which is the deliberate effort to praise people
most important requirement for sucessful for their accomplishments
implementation of .....................
(answer - Quality Management)
a) Coaching
3.Having management commitment does b) Modelling
not guarantees quality management c) Reinforcement
success but improves odds for successful d) None of the above
implementation . (True/False) .
(answer -True)
Ans C
4.Top down implementation model(waterfall
effect) is most successful model for 1. Which is the best source of
implementing quality management. motivation that a leader can
(true/false)
provide to his team
(answer- true)

5.Commiting to quality management means a) Coaching

a.Understand the concept of quality b) Reinforcement
management. c) Modeling
b.Adopt behaviour to show quality
management.
d) Training
c.Accept the need to change the perpective

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CSQA Raw Question Bank

Ans B How many steps are to be followed for assessing

the organisation’s climate
2. Employees know what is a. 5
considered as praise b. 6
(True/False) False c. 4
d. 7
3. Which is the first step in
Visiting other companies and understanding its
establishing the trust among quality process reduces the lead-time for
employees in implementation identifying the quality process to be
of quality implemented in an organization. True/False

Subjective type questions

a) Actively listening down
b) Talking down Your company is part of a corporate. There are
c) A) or B) few companies in the group of companies in the
d) None of the above corporate that has already implemented quality
processes. Your company is planning to
implement quality process. As a part of top
Ans A management what are the procedures you would
follow to implement similar quality process in
4. Understanding comes after your organization.
behavior change (True/False)
False

5. Developing a program for

awareness training involves

a) 2 steps and 5 tasks Page 111-113

b) 5 steps and 2 tasks
c) 3 steps and 2 tasks
d) None of the above Questions for
CSQA (Pages 111 –
113)
1. What are the practices that need to
used in IT leadership?
2. How do you prepare for an Objective Type Questions :
awareness training?
1. Which of the following is the most
difficult of the decision making
processes?
Page 105-107 a)Authority
Objective b)Voting
c)Avoidance
Toyota Production System is also called as d)Consensus
a. Just In Time
b. Join In Time
c. Single Minute Exchange of Dies
Subjective Type Questions :
d. None of the above

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CSQA Raw Question Bank

1.What points according to you the

most important to ensure success of f) document regarding the bad work done.
meetings? g) Contract regarding what will happen
afterwards
2.What is a task force and what are h) Agreed document between the manager and
the vital task force management the candidate
principles? i) All of the above

3.What are the important Task Force 18. --------------------- is rated as the number one
Organisation principles skill for a QA ananlyst

4.Define the following: a)Vision a) Analytical skill

Statement b)Goal c)Values d)Quality b) To find out the quality related problems
Policy c) Quality control
d) Constructive criticism
e) Listening skills
Fill in the Blanks: f) Hearing skills
g) All of the above
1.Task forces are _______ important for
decision making than for solving 19. How many channels exists for listening to a
problems. speaker?

2. _________ and _______ are the two e) 4

important principles required for f) 5
successful task force usage. g) 6
h) 7
True or False: i) 3

1.Too many members in a task for can

cause organisational problems to the 5. Whether it is a must for the listener to listen
Leader. to all parts of speech??? YES /NO

2.More members in a task force can Subjective questions:

prevent synergy in task force.
3.A mission statement explains how to
achieve a company’s vision.
4.Vision statement explains why a
company exists.
1.What are the tactics used in constructive
criticism?
2.Given a situation that your subordinate did not
do well in his job. How will you tell him and
correct him??

3. Briefly explain the channels of speech?

Page 117-119
Objective questions:

16. The objective of constructive criticism is

q) to criticize some one on their bad works

r) to improve his performance
s) duty of the project manager

17. After criticism is made, what should be

made with the candidate?

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CSQA Raw Question Bank

Page 120-122
1. Which of the following is discriminating
listening
Page 123-125
a) Directed at selecting specifice pieces of
information, not the entire communication. Objective questions:
b) Complete message with minimal distortion
c) To put youself in the speakers situation 1. Quality promotes turning problems into
d) To analyse what the speaker has said. opportunities (True / False)
e) None of the above.
2. Customer will give up if complaints are not
2. Which of the following is Therapeutic resolved within
listening
(a) 4 Days
a) Complete message with minimal distortion
b) Directed at selecting specifice pieces of (b) 4 Months
information, not the entire communication.
c) To put youself in the speakers situation (c) 4 Seconds
d) To analyse what the speaker has said.
e) None of the above. (d) 4 Minutes

3. Following is part of complaint resolution

3. Which of the following help attening to the process
speaker
(a) Get on your customer’s wavelength
a) Maintain eye contgact
b) Provide continous feedback (b) Follow up with the customer
c) Periodically restate what was said
d) Concentrate exclusively on the speakers (c) Establish and initiate an action program
communication
e) All the above (d) All the above

4. Which one below is not an attribute of 4. Writing a successful report requires a clear
executive management understanding of both _________________
and _____________
a) purposeful
b) Compentent 5. A good report has no more than
c) Analytical ___________ and _______________
d) Decisive
e) Meaningful 6. QA report is designed to

(a) Convey information

5. Which attributes were included in
establishing status when equated to IT (b) Change behavior
environment.
(c) Trace problem
a) leadership
b) technical skill (d) None of the above
c) years of experience
d) all the above.

Subjective questions:

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CSQA Raw Question Bank

1. Briefly explain about Complaint resolution d) Reporting to IT manager

process?
25. The quality function is normally the weakest
2. List the tasks need to be performed to write when reporting to _ _ _ _ _ _ _ _ _ _ _ _ _ _
a good report.
a) Manager of systems/programming
b) Outside of IT function
c) Manager of computer operations

Page 139-141 7. Based on research from the Quality

Objective questions: Assurance Institute the percent of quality groups
reporting outside the IT function is 15%. YES
20. The scope of a IT Quality function includes /NO
t) Supporting implementation of quality policy Subjective questions:
u) Reducing producer and customer gap
v) All of the above 1.List the contents of a quality charter.
w) None of the above
2.Given a situation that you have to select a
manager for your organization quality function
21. When the quality processes are mature with list all the desired skills you will look for in
defined ,improving work processes the focus applicants?
of the quality function is on

j) Optimization
k) Product quality
l) Process deployment and compliance Page 142-144
m) All of the above

22. Why are product inspections needed?

Implementing an IT Quality
h) To find out the best worker function:
i) To find the worst worker
j) To assist the worker in improving quality
k) For objectively appraising workers 1. What are the steps involved
l) All of the above
in implementing a quality
23. Which is the least important skill for a functions?
quality manager in the below list?
2. List the activities that are
j) Verbal communication to be performed in implementing a
k) Project management quality function.
l) Programming
m) Systems knowledge
n) Knowledge of operations Ans. Need to list all the seven
o) Written communication
steps in pages 135/136
24. Which is the best positioning of a quality
manager?
3. How do you build support for
a) Reporting to manager of quality?
systems/programming
b) Reporting outside the IT function
4. What needs to accomplish
c) Reporting to manager of computer support for quality?
operations

- 15 -
CSQA Raw Question Bank

Ans. Refer to page 145

Ans. Refer to page 142 under
tasks helpful in building support Objective Type Questions

for quality. 1. Obtaining and sustaining support for quality is

an ongoing activity -
TRUE/FALSE.
5. What is quality improvement
program? 2. Which are the following tasks helpful in
building support of quality :
6. What is key for success of
any quality improvement program? a. Teach a quality vocabulary
b. Issue a quality newsletter
c. Staffing
Ans. Refer to page 143 under d. Meet daily on quality
four principles for success of
3. In any organisation QA Analyst position
quality improvement program. will be

a. Part time staff position

7. The size of the quality b. Full time staff position
function ideally will vary with the c. Not required at all
size of the organization 4. QA Analysts have to be trained quality
(True/False) functions : YES/NO

5. Which are following disciplines are helpful

Ans. True. in performing the quality function :

1. Auditing
8. List any five responsibilities 2. Individual engineering
of a Quality Manager. 3. SPC
4. All the above.

Ans. Refer to page 143 last 6. Which of the below tool help people to
determine whether a process is in control or not:
paragraph for responsibilites.
There are more than five listed. a. Run Chart
b. Control Chart
c. Pareto Chart
9. What is a check list. Why d. U Chart
is it used? 7. Which are following tools belong to Quality
Tool Box:
Ans. Refer to page 145
a. Brainstorming
b. Affinity Diagram
10. What is a quality tool box? c. X-mR chart
d. Pareto Chart
List any five tools most commonly
used in IT. 8. Briefly define the larger quality functions
organised under a quality Manager.

9. Which are tasks helpful in building support for

quality ?

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CSQA Raw Question Bank

• Frequently review the quality

10 . Describe the various training methods for benchmark
QA Analysts. • Obtain and Maintain quality
related certifications

6. How the role of QA changes as the quality

function matures in an organization ?
Quality control to Quality Assurance to
Quality consulting

7. Suggest another name for Independent

Testing Department
Quality Control Department

Page 145-147 8. Quality practitioners working in Quality

control department are called _________.
Inspectors or Testers
Knowledge Domain 5 – Quality
Assurance 9. What are the major activities in the ‘Initial’
phase of quality management maturation ?
Part 1 – Establish a Function to Promote and • Perform Quality control
Manage Quality (Page 5-11(145) thru 5-13(147)) activity
• QA activities focuses on
1. What is the most commonly used / Powerful
process definition- but not fully defines
statistical tool?
and follows the process
Checklist
10. _____________ is the prerequisite to
2. What is a simple list of questions that
improved quality and productivity.
enables people to follow and verify
Consistency
processes?
Checklist
What are the major activities in the
‘Intermediate’ phase of quality
3. ___________ is a set of tools, which assists
management maturation ?
in defining, controlling and improving
quality. • Quality control becomes
Quality Toolbox shared responsibility of the customer,
worker and QA analyst
4. List the tools commonly used by QA • Process definition and
Analysts improvement are emphasized and
• Brainstorming performed
• Flow charts • Quality function and QA
analyst acts as a quality consultant
• Cause-and-effect diagram
• Hisograms How does MBNQA program defines an
• Pareto Charts organization which move towards
• Control charts optimization?
• Scatter diagrams World-Class

5. List few plans, a quality manager can use for What is the main identity of a World-class
driving and continually maturing the quality organization
environment Yield high customer satisfaction at minimum
• Stay abreast with new quality cost.
practices
• Study the change in criteria
for winning the MBNQA

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CSQA Raw Question Bank

What are the major activities in the ‘Final’ d) All the above
phase of quality management
maturation ? 4) Flow Charts should reference the following:
• Workers are assigned a) Process owners, suppliers and
responsibilities for process definition, Customers
measurement and improvement b) Key deliverables
• Role of QA analysts changes c) Decision points
to performing Quality consulting to d) Interfaces
management and employees in e) Task and Task Sequences
promoting and implementing quality f) Policies, Standards, procedures and
initiatives Tools
g) All of the above
What are the two major drivers that change the
role of the QA analyst Benchmarking
• Management Philosophy used
in the IT group 1) The process of measuring how well a
• Personal belief system of company’s products, services and practices
managers measure against others is known as
benchmarking.
11. In the ‘Initial’ phase of quality function
maturation, what type of management exist? 2) Benchmarking can be done against partners
Authoritarian who could be

12. When quality management philosophy a) Internal Units

matures, the organization moves from b) Competitors
hierarchical structure to _________. c) “Best in class” or “best in breed” within
any industry
Teams (that are organized and d) Any of the above
empowered to define, measure and
improve processes.) 3) The objective of benchmarking is to identify
performance gap and to determine a realistic
improvement goal.

Page 160-162 4) List the three types of benchmarking

a) Process Benchmarking
b) Product Benchmarking
Flowcharts c) Performance Benchmarking
1) Flowcharts may be a: 5) The defect rate of your organization is 3/
a) Simple High level process flow 1000 lines of code. You attend a vendor
b) A detailed task flow conference and there you find out that your
c) Any mix of a and b competitor has got 2/1000 lines of code. Can
d) All of the above you use this information to benchmark in
your organization. Explain.
2) Flowcharts are useful to obtain knowledge
of a process for improvement. It helps to Answer: Yes. The information shows that there
document a process so that, inefficiencies is a gap in my organization’s performance when
and redundancies can be identified and compared against the industry. I would then
reduced. initiate a benchmarking process that would
comprise of the following phases: planning
3) A process map is a more detailed flowchart phase, analysis phase, integration phase, action
that depicts: phase. ( Refer to CBOK page 162 to write in
brief on these phases)
a) Processes
b) Relationship Between Processes
c) Process Owners

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CSQA Raw Question Bank

26. The Quality Function Deployment is

Page 163-165 developed by
Pages 163 – 165
x) Joseph Juran
y) Dr Deming
1) Matris is a z) Dr. Yoji Akao
a) Problem Solving Technique 27. QFD covers all special concerns of software
b) Problem Identifying Technique organization and its customers with
c) Problem Cause Identifying Technique
d) Ranking Technique n) Fundamental deployments
o) Horizontal deployments
2) Matrix is also known as _____________ and p) Vertical deployments
_____________ q) All of the above
r) None of the above
3) The two common types of Matrices are
a) L-Type and X-Type 28. Information deployment handles
b) X-Type and V-Type
c) L-Type and T-Type m) Information aspects of product and services
d) T-Type and X-Type n) Hardware aspects of product and services.
o) Daily activities required to satisfy
4) L-Type matrix compares customers.
a) 2 sets of items p) All of the above
b) 3 sets of items q) None of the above
c) none of the above
29.Functional deployment handles
5) The Principal Developer of QFD (Quality a) Information aspects of product and services
Function Deployment) is b) Hardware aspects of product and services
a) Dr. W. Edwards Deming c) Daily activities required to satisfy
b) Dr. Joseph Juran customers
c) William Scherkenbach d) All of the above
d) Dr. Yoji Akao r) None of the above
e) Dr. Harold S. Geneen
f) None of the above Subjective questions:

6) Quality System is an Organized approach to 1.Describe in detail fundamental, horizontal and

qaulity with ___________ , __________ and vertical deployments in QFD ?
_________ 2. Briefly explain the Playscript tool used in
quality asssurance?
7) Comprehensive Quality Deployment
includes __________ , _________ ,
_________ and __________
Page 175-177
1) What are the steps involved to produce L- 1. Scatter plots are used
Type and T-Type Matrices ? for
2) Write in detail the different deployments a. Problem solving
within QFD. and understanding
b. Cause and effect
relationships
Page 166-168 c. Test influence of
one variable over the
Objective questions: other.
d. All of the above
Answer - d

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CSQA Raw Question Bank

Answer: a
2. Which of the following
use Scatterplots 8. Data precision is not
a. Defect level highly required for
vs.Skills a. Line chart
b. Cost vs time b. Control chart
c. change response c. Bar chart
d. Defect level vs d. pie chart
Complexity Answer: d
e. All of the above
Answer - a,b,d 9. Which of the following
chart represents data in
3. The following are not percentage
types of scatter plots a. stem and leaf chart
a. Positive b. Bar chart
b. Negative c. Pie chart
c. Zero d. Line chart
d. Non zero Answer: c
Answer - d
10. Stem and leaf chart is
4. Which of the following a variation of
are graphical presentation a. Line chart
tools. b. Pie chart
a. Table c. Bar chart
b. Pie chart d. Control chart
c. Scatter plot e. None of the above
d. Bar chart Answer: c
e. None of the above
Answer - a,b,d 11. It is practical to use
stem and leaf charts when
5. Which of the following absolute no of values is
charts show direction of a. High(More than
events 100)
a. Bar chart b. Low (Usually 100
b. Run chart or less)
c. Line chart c. Zero
d. Table d. None of the above
Answer: c Answer: b

6. Line charts can be used

for the following:
a. Like units
b. Like periods
c. Like variables Page 198-200
d. Related or fixed \Explain various testing stages
variables. in a structured s/w development
Answer: a,b,d process?.
Explain the benefits of
7. The following are 2D
charts:
Independent testing?.
a. Bar charts What is Statis and Dynamic
b. Line chart testing?. Explain briefly with
c. Run chart few examples.?
d. Control chart

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CSQA Raw Question Bank

What are the responsibilities

of a Test engineers?.
What are the responsibilities
of a Test managers?.
Page 204-206
KNOWLEDGE DOMAIN – 6
PART 3 - VERIFICATION AND
VALIDATION TECHNIQUES
1. Verification is a
(a) Static Analysis
(b) Dynamic Analysis
(c) None of the above
6. “Validate that system meets
the needs of the business” is
(a) Unit testing
(b) Integration testing
(c) System testing
(d) Acceptance testing
(e) Independent testing
7. “Incremental testing” means
(a) White Box testing
(b) Black Box testing
(c) Top-down testing
(d) Regression testing
(e) Independent testing

2. Validation is a
(a) Static Analysis
(b) Dynamic Analysis
(c) None of the above

3. Testing performed by
organizations other than
the developer is
(a) Unit testing
(b) Integration testing
(c) System testing
(d) Acceptance testing
(e) Independent testing

4. “Validate that the functions

meet stated requirements” is
(a) Unit testing
(b) Integration testing
(c) System testing
(d) Acceptance testing
(e) Independent testing

5. “Validate that all units work

together according to the
system design” is
(a) Unit testing
(b) Integration testing
(c) System testing
(d) Acceptance testing
(e) Independent testing

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CSQA Raw Question Bank

determining the
8. “Data driven testing may be correspondence between a
called as program and its
(a) White Box testing specifications
(b) Black Box testing True / False
(c) Regression testing
(d) Independent testing 15. Verification techniques are
(a) Program testing
9. “Incremental testing” means (b) Static analysis
(f) White Box testing (c) Dynamic analysis
(g) Black Box testing (d) B & c only
(h)Top-down testing (e) All of the above
(i) Regression testing
(j) Independent testing

10. Logic driven testing may be

called as
(k) White Box testing
(l) Black Box testing
(m) Top-down testing
(n)Regression testing
(o) Independent testing

11. Verification should be

performed for
(a) requirements
(b) design
(c) code construction
(d) operation /
maintenance
(e) all of the above

12. Validation is mostly used to

determine the _______ of
the final software / program
(a) Correctness
(b) Completeness
(c) Consistency
(d) Quality

13. Verification is mostly used to

determine the _________
(effectiveness /
completeness) of the
software

14. For small programs,

verification is the process of

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CSQA Raw Question Bank

16. What is the difference
between verification and
validation?
• Verification:
The process of
confirming that
interim deliverables
have been developed
according to their
inputs, process
specifications, and
standards.
• Validation: The
end product meets
requirements and
expectations under
defined operating
conditions. The end
product is typically an
executable code
• Thread test
technique
• Regression
testing
Page 234-236
Pages 234 - 236
Questions : Subjective Type
1.What are the considerations to be
taken into account for developing
testing tactics.
2.Write down Characteristics and Test
Tactics for Different Project Types.
3.How many software system types
are there? Mention those different
software system types.

17. What are the various

verification techniques?
• Feasibility
reviews
Page 240-242
Objective Questions.
• Requirement
reviews
• Design reviews
1. As part of configuration
• Code management, small changes need not
walkthroughs be documented and controlled.
• Code a. True.
inspections(Fahan) b. False.
or structured
walkthroughs(Your 2. Someone independent of the team
don) that designed the change should be
• Requirement involved in testing the final revised
tracing program.
a. True.
18. What are the various b. False.
validation techniques?
• White box 3. The primary goal of defect
• Black box management.
• Incremental a. Defect correction.
testing b. Defect prevention.
c. Defect reduction.

- 23 -
CSQA Raw Question Bank

d. All of the above.

4. The defect management, unlike the Page 243-244

entire s/w development process need
not be risk driven. Pages 243-244
a. True. 1) How many steps will be there in simple
b. False. Defect Tracking Process (DTP).

5. The general principles of recording a) 2

management includes, b) 3
c) 4
a. Preventing defects. d) Just one
b. Capture and analysis of
information should be automated. 2) From the following what are the steps in
c. Should focus on the person who DTP.
caused the defect.
a) Execute test and log any discrepancies
d. Defect information should be b) Draw Fish bone diagram
used to improve process. c) Assign defect to a developer
d) Do causal analysis
6. The main purpose of recording
defects are, 3) What are the recommended levels to
‘Prioritize the correction’
a. To ensure the defect is corrected.
b. To gather statistics used to a) Critical
develop defect expectations in b) Major
future applications. c) Minor
c. To go for continuous d) Oversight or inadequate self review
improvement.
4) Test reports issued periodically include
d. All of the above. ----------- by severity or priority

7. Severity of defects should be a) Summary of all the defects found

assigned subjectively, whereas b) Summary of all closed defects
priority should be assigned c) Summary of all open defects
d) None of the above
objectively.
a. True. 5) Test reports are issued to
b. False.
a) Team alone
b) Team and Management
c) Management alone
Subjective Questions. d) None of the above

1. You are in the process of selecting a 6) Test reports are issued

tool for defects tracking. Include all
the fields that you feel should be
present at the minimum in the defect
log.
a) Periodically throughout the testing
process
b) At the end of testing process
c) Once in a month
d) Once in the lifetime of a project

7) Defects can also be used for Process

Improvement

- 24 -
CSQA Raw Question Bank

True / False 8) Standards convert intentions into

specific rules ( true / false )
8) Today many organizations use defects for
Process Improvement 9) Standards must be,
True / False
f) measurable
9) Based on research team findings, using g) attainable
defects for Process Improvement should h) necessary
include the following i) nice to have
j) all the above
a) Go back to the person who did
coding 10) Each unit of data information referenced
b) Go back to the process that in the requirements specification must
originated the defect to understand be described in the data dictionary
what caused the defect ( true / false )
c) Go to the other project to know
how they dealt with that problem 11) Which of the following determines
d) Go back to the verification and standards
validation process, which should
have caught them earlier a) customer requirements
b) internal requirements
10) Human factors dimension alone can have a c) cost and schedule requirements
very large impact on the effectiveness of the d) all the above
review process
12) which of the following is true
True/False
a) procedures are not always required
and unless critical, should be
Answers minimised
b) skill set and knowledge
1: C requirements are prerequisites for
2: A and C performing the procedure
3:A, B and C c) if the procedures are followed
4: C ALWAYS standards will be
5:B automatically met
6:A d) none of the above
7:True
8: False 13) Controls should be designed based on
9: B and D the criticality of the process and what
10:True needs to be checked ( true / false )

14) Quality control procedures are

a) preventive costs
Page 260-262 b) appraisal costs
c) failure costs
d) none of the above

7) Standard states,

e) what must happen to meet the intent

of the policy
f) how to meet the requirements
g) both A and B
h) None of the above Page 263-265

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CSQA Raw Question Bank

2. What are the various tools that can

15) Which are not a main category of control be used to baseline the process inputs
method and outputs ?
3. If the control limits are within the
i) automatic specification limits, the process is
j) self-checking capable of satisfying the customer.
k) peer reviews True/False.
l) supervisory 4. What needs to be done if the control
m) third party limits are not within the specification
n) none of the above limits ?
5. Name a few tools that help in
16) Measurement provides quantitative
change of process location and
feedback to an organisation about
reduction in variations.
whether it is achieving its goals and
moving towards its results ( true / false )
IMPROVE THE PROCESS
17) The purpose of process improvement is
1. Name the steps involved in
a) to change the process improving a process.
b) to reduce the frequency of defects
including process ineffectiveness Brainstorm for improvement
c) both a and b
d) none of the above 1. What kind of information should be
reviewed during the brainstorming
18) Process improvement uses session ?
facts(measurement results) to identify
the root causes of problems ( true / false Plan how to test proposed
) improvements

19) The long range objective for process 1. A _________ is created in this step.
improvement is to 2. What kind of information is present
in the process improvement plan ?
a) eliminate the need for quality 3. Does the process improvement plan
assurance activities need approval ? If yes, who approves it
b) eliminate the need for quality control
?
activities
c) both a and b
Analyse results
d) none of the above
1. Does the process improvement plan
get reviewed ?
2. When and who reviews this plan ?
3. What are the tools used to analyse
Page 269-270 the results ?

Compare results
IDENTIFY AND IMPROVE THE
PROCESS 1. What are the various tools that help
to compare results ?
Assess the Process 2. With what are the results compared
against ?
1. Why should the measurement 3. What can be deduced from the
system, used to assess the process, be comparison reports ?
evaluated ?
Change process or redo steps 4-8

- 26 -
CSQA Raw Question Bank
1. When can the change
recommended in the process
improvement plan be implemented ?
Page 274-276
Question Bank for pages 274-276: -
Knowledge Domain 8 – Quantitative
Methods.
Part 1 – Measurement Concepts.
Objective Questions: -
1) Measure is the basic building block
for measurement program.
2) Metrics is a derived unit of
measurement
3) What are the two types of
measurement?
Objective and Subjective
Measurement
4) Objective measurement uses hard
data that can be obtained by
counting, weighing etc.
5) Subjective measurement is
normally observed or perceived
6) What is Nominal data?
Nominal data cannot be subjected
to arithmetic operations of any
type and the values cannot be
ranked in any natural order.
7) What is Ordinal data?
Ordinal data can be ranked, but
differences or ratios between
values are not meaningful.
8) What is interval data?
Interval data can be ranked and
can exhibit meaningful differences
between values
9) Give an example for interval data?
T.J. McCabe’s complexity metric is
an example for interval data.
10)What is Ratio Data?
- 27 -
Ratio data has absolute zero and
meaningful ratios can be
calculated.
11) For what are the measurement
dashboards or key indicators used
for?
Measurement dashboards or key
indicators are used to monitor
progress and to initiate change.
12)Before approving for use, what are
the tests that the measures and
metrics has to undergo?
1) Reliability – Refers to the
consistency of measurement
2) Validity – indicates the degree
to which a measure actually
measures
3) Ease of Use and Simplicity
4) Timeliness – Refers whether
the information can be reported
in sufficient time to impact the
decisions needed to manage
effectively
5) Calibration - indicates the
modification of a measurement
so it becomes more valid
13)How to know a measurement is
good?
The measures and the resulting
metrics should be
1) simple and precisely
definable
2) Objective
3) Easily Obtainable at
reasonable cost
4) Valid, measuring what they
are intended to measure
5) Robust, being relatively
insensitive to intuitively
small changes in the
process or product
Page 280-282
1) Give 2 examples of metrics for complexity
measurement s?
a) Cyclomatic complexity
b) Knots
2) Explain cyclomatic complexity
CSQA Raw Question Bank
a) Given any computer program, draw its
control flow graph, G, where each node
corresponds to a block of sequential
code and each edge corresponds to a
branch or decision point in the program.
The Cyclomatic complexity of such a
graph can be computed by a simple
formula from graph theory, as V (G)=e-
n+2, where e is the number of edges,
and n is the no. of nodes in the graph.
3) Explain Knots
a) This is calculated by drawing the
program control flow graph with a node
for every statement or block of
sequential statements. A knot is defined
as a necessary crossing of directional
lines in the graph. The same
phenomenon can be observed by
drawing transfer-of-control lines from
statement to statement in a program
listing.
4) A knot is A knot is defined as a necessary
crossing of directional lines in the graph.
5) The quality characteristics for software that
have received considerable attention are
correctness, reliability and maintenance.
6) Give the main and alternative measures for
measuring correctness
a) Main – Defect counts (number of
defects in a product)
b) Alternatives –
i) Number of design changes
ii) Number of errors detected by code
inspectors
iii) Number of errors detected in
program tests
iv) Number of code changes required
7) How is reliability measured?
a) It would be useful to know the
probability of s/w failure, or the rate at
which s/w errors will occur. But this
can only be estimated from data
collected in s/w defects as a function of
time. If certain assumptions are made,
this data can be used to model and
compute s/w reliability metrics. These
metrics attempt to indicate and predict
the probability of failure during a
particular time interval, or the mean
- 28 -
time to failure (MTTF) and mean time
between failures (MTBF).
8) How is maintainability measured?
a) Bill Curtis and others investigated the
ability of Halstead’s effort metric E, and
v (G) to predict the psychological
complexity of s/w maintenance tasks.
Assuming such predictions could be
made accurately, complexity metrics
could then be profitably used to reduce
the cost of s/w maintenance. A carefully
detailed experiment indicated that s/w
complexity metrics could effectively
explain or predict the maintainability of
s/w in a distributed computer system.
9) How can a process be measured?
a) A process can be measured by either of
the following
i) Attributes of the process, such as
(1) overall development time,
(2) type of methodology used, or
(3) the average level of experience
of the development staff.
ii) Accumulating product measures
into a metric so that meaningful
information about the process can
be provided. These could be
(1) Function points peer person
month to measure productivity
(2) LOC per person month to
measure productivity
(3) Number of failures per month
to measure effectiveness of
computer operations
(4) Number of helpdesk calls per
KLOC to measure
effectiveness of system design
method
10) Give the standard s/w process metrics
currently available:
a) Number of deliverables completed on
time
b) Estimated costs Vs actual costs
c) Budgeted costs Vs actual costs
d) Time spent fixing errors
e) Wait time
f) Number of contract modifications
g) Number of proposals submitted Vs
proposals won
h) Percentage of time spent performing
value added tasks
CSQA Raw Question Bank

11) Common causes are causes of variation that - Value based

can be controlled by improving work
processes. 4) The PMBOK stands for?
Project Management Body of Knowledge
12) Special causes are causes of variation that
must be controlled outside the process. 5) How many processes are there to address
risk management as per PMBOK?
13) Statistical tools are the only methods Four processes
available to objectively quantify variation. - Risk Identification
- Risk Qualification
14) Specify the common causes of variation - Risk Response Development
a) Process inputs and conditions that - Risk Response Control
regullarly contribute to the variability of
process outputs 6) How many processes will address the
b) Common causes contribute to output discussion of risk management and what are
variability as they themselves vary they and map those with PMBOK
c) Each common cause typically processes?
contributes a small portion to the total Six processes
variation in process outputs
- Risk Identification
d) The aggregate variability due to
a) Risk Identification
common causes has a ‘nonsystematic’,
random looking appearance - Risk Quantification
e) Because common causes are ‘regular b) Risk Analysis
contributors’, the ‘process’ or ‘system’ c) Risk Priorotization
variability is defined in terms of them. - Risk Response Development
d) Risk response planning
- Risk Response Control
e) Risk Resolution
f) Risk monitoring

Page 286-288 7) External risks can be controlled or

1) How many Componnets are in Risk and
name all of those Componnets?
Three componnets
- The event that could occur – the risk
- The probability that the event will occur
– the likelihood
- The impact or consequence of the event
if it occurs – the penalty
influenced by the project team ------------
TRUE/FALSE
FALSE
7) Which of the following document will be
required as a source of input when
considering a list of possible risks?

2) Risks can be categorized as one of the a) Product documentation b) Project

following: documentation c) Historical Information d)
- Technical All of the above
- Programmatic or performance
Ans: D
- Supportability or environment
- Cost
- Schedule

3) How many Characteristics does Risk has

and what are they? Page 292-294
Five Characteristics
- Situational
- Time based
- Interdependent Objective questions.
- Magnitude dependent

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CSQA Raw Question Bank

1. In a traditional waterfall b. Minimizing the value of

methodology, most risk management impact
activity
c. Deflecting the risk
occurs close to milestone. True/false
elsewhere
2. In a spiral development model d. All of the above
the risk management activity e. None of the above
falls in the explicit risk
management portion.
True/false

3. Risk management is an
independent auditing process.
True/False
4. Risk should be the sole
responsibility of project
manager. True/False
5. Within many software
development organizations risk
management remains ad hoc
and _____________.
Subjective question.
1. Your IT organisation need to
integrate new technology. As a QA
analyst what are the roles and
responsibilities you need to
perform to ensure that the
integration is effective without
compromising quality.

6. Testing strategies is included in 2. Build a checklist on how you

sort term risk management. are going to monitor the riks in
True/False your project.

7. Who should be involved in

determining risk management Answer of objective questions.

a. Customer 1. True
b. Management 2. True
c. Development team 3. False
d. All of the above 4. False
e. None of the above 5. Incomplete
6. True
8. Mitigating the risk by 7. d
a. Minimizing the 8. d
probability of occurrence

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CSQA Raw Question Bank

Ans: True
Page 298-300
Quiz on Knowledge Domain – 8: Quantitative 6. What is risk?
Methods
Ans: Risk is the opportunity for something to
go wrong.
1. A measurement program is defined as
the ----------------------------------------
7. How do we Manage and control
Ans: Entire set of activities that occur around process?
quantitative data.
Ans:
Measure Size by metric/measure
2. Mature organization use quantitative LOC, Boxes, procedures, and units of output
data to determine to answer
how much we have made/left to
a. Requirements are complete make
b. To prevent problems
c. Budget Measure Status by, metric/measure
d. Schedule and project status Earned value, amount of scheduled
e. a&b work, % of each
f. c&d activity completed.
g. All of the above
Measure Effort (hours spent for each
Ans: e phase of SDLC) to answer how much
effort has been
3. Immature organization use quantitative expended
data to determine
Measure Schedule (calender times of
a. Requirements are complete activity completed)
b. To prevent problems
c. Budget
d. Schedule and project status 8. How do we manage control and
e. a&b product?
f. c&d
g. All of the above Ans: Measure Quality by no.of defects,
Mean time to failure (MTTF) Mean time
Ans: f to repair
(MTTR)
Measure Performance by
4. What are four major uses of technical performance, measures
Measurement? specified by customer
Ans: 1.Manage and control the process and management.
2. Manage and control the product
(review and testing)
3. Improve the process 9. How do we improve the process?
(quantitative data gathered during Ans: Identify the current performance, find
process execution can how cost-efficient is the process. By
identify the weaknesses and measuring Time and effort.
therefore opportunities for improvement)
4. Manage the risks 10. How do we manage risks?

5. Same software development process Ans: Identify the risks, its frequency,
may be followed to produce two different probability of risks occurring and impact of
applications each risk if it occurs derive risk
True /False management plan.

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CSQA Raw Question Bank

value and time frame, as it is much

easier to identify measure for each.
11. What are the four phases in installing a
measurement program? b. Identify current baseline

Ans: 1.build the measurement base c. Select a measure or metric for each
2.Manage towards results result. Should be only 3 to 5 but not
3. Manage by process greater than 7
4. Management by fact
d. Consider tradeoff between the
12. What are the key points in first phase? results. For example consider the
desired result Complete on time
Ans: Define the objectives for the might affect Easy-to-read
measurement program documentation.

2. Create an environment receptive to e. Based on baseline and desired

measurement (establish SLA between result, determine a goal for each
IT and users, establish quality result metric. (Bench marking tool is
measurement environment) best for this).

3. Define the measurement hierarchy

Three levels of quantitative data are

mapped to 3-level organization tier.
a. Metrics – used by Line
management such as variance
between actual and budgeted
cost, user satisfaction, defects
rates per LOC.
b. Measures – Staff management
uses basic measures such as
product size, cycle time or defect
count.
c. Strategic results – Senior
management uses strategic results
dashboard to manage the IT
function and track to mission, vision
and goals.

4. Define the standard units of

measurement.

13. What do we mean by manage towards

results?
Ans: a. Identify goals for desired business
results
b. Means for measuring each business
result

14. What are the five steps in manage

towards results phase?
Ans:

a. Identify desired business results. If

each has subject, action, target

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CSQA Raw Question Bank

Objective-Paper-1
a. Stubs
b. Manual simulation
1. To ensure effectiveness of checklists, c. Instrumentation
checklists should have only yes and no d. Coverage metrics
responses. e. All of the above
f. None of the above
a. True
b. False 8. Configuration management is not the
process of
2. Quality is an attribute of
a. Controlling the release of items
a. a product through the life cycle
b. a service b. Evaluating & scheduling changes
c. a process to configurable items
d. all of the above c. Recording & reporting the status of
e. none of the above config. items
d. Verifying the completeness of
3. The characters of a service level are configurable items

a. It is an agreement between the 9. Which is not an objective of

producer & the customer of the product prototyping
b. It can be an oral / written
agreement a. Requirement Analysis
c. It defines the method of b. User Interface Development
measurement of services c. Functional Development
d. All of the above d. Machine Performance Evaluation
e. None of the above e. Application Development

4. Testing of the system to demonstrate 10. A program whose purpose is to reduce

system compliance with user the number of defects produced is
requirements is known as a Quality Improvement
Program.
a. Black box testing
b. System testing a. True
c. Independent testing b. False
d. Acceptance Testing
11. Creation of help desk is a
5. The first stage in the software life cycle
where test data is generated is a. Preventive Cost
b. Appraisal Cost
a. Planning stage c. Failure Cost
b. Requirement Analysis
c. Design 12. It is advisable to have a separate
d. Construction department for reviews & testing.

6. A complete validation of a program can a. Yes

be obtained only by testing for every b. No
element of the domain.
13. The results of peer reviews should be
a. True presented to
b. False
a. Author of the product & supervisor
7. To divide & conquer while testing b. QA function & the supervisor
requires c. Author & QA function

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CSQA Raw Question Bank

14. To ensure a Quality product 22. A defect is a

requirements must be measurable.
a. Deviation from specification
a. True b. Deviation from a standard
b. False c. Anything that causes customer
dissatisfaction
15. QC is a managerial function desgned d. All of the above
primarily to detect & correct defects. e. None of the above

a. True 23. ___________ Testing focuses on

b. False evaluating the interaction among units.

16. Resistance to change is normally a. Unit testing

because of b. Integration testing
c. Functional testing
a. Deffiant attitude of workers d. System testing
b. Lack of awareness / training on the e. Acceptance testing
new technology / process
c. No direct benefits/incentives on 24. A step - by - step procedure on the
change over action in testing & verifying of results is
called a
17. Measures that can be use to measure
Quality include a. Test case
b. Test script
a. Enhancements c. Test condition
b. Size d. Testing tool
c. Complexity e. Test log
d. Rework
18. Selection of tools is a 25. You cannot control what you cannot

a. QC activity a. Measure
b. QA activity b. Define
c. Change
19. Which is the most important practical & d. Improve
economical way of meeting customers
needs.

a. Doing it right the first time

b. After - the - fact defect removal
c. QC during development

20. For locating errors which span modules

it is more effective to do

a. Reviews
b. Testing

21. Which is not an objective of testing

a. Determine whether system meets

specifications
b. Determine whether system meets
needs
c. Provide insight into SDP
d. Aid in appraisal of developing TMs

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CSQA Raw Question Bank

e. None of the above

26. Which of the following is not a defect
metric 33. The focus on the product is highest during
a. a walkthrough
a. Location b. a checkpoint review
b. Cause c. an inspection
c. Time to fix
d. Classification
e. Coverage
f. All of the above

27. As a QC professional you will be doing

a. RWI
b. Causal Analysis
c. SPC
d. Defect Prevention

28. Quality improvement programs may

require the product itself to be changed.

a. True
b. False

29. The basis upon which adherence to

policies is measured is a

a. Standard
b. Requirement
c. Expected result
d. Value
e. All of the above
f. None of the above

30. Which of the following does not form a

part of a workbench.

a. Standards
b. Quality attributes
c. Quality control
d. Procedures
e. Rework

31. During an inspection, inspectors normally

make suggestions on correcting the defects
found.
a. True
b. False

32. Why does it help to visit other companies to

identify effective Quality practices?
a. Reuse organisational learning
b. Continually benchmark
c. Interact with other Quality
professionals
d. All of the above

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CSQA Raw Question Bank

b. System size
34. Given the following costs: c. Total run time
Requirements analysis - $ 1000 d. MTBF
Rework - $ 700
Code review - $ 500 41. The Quality manager will find it difficult to
Review of User Documents - $ effectiviely implement the QAI Quality
600 Improvement Process, unless his
Continuing Edn. Progrms. - $ 800 organisation is willing to accept the Quality
Design - $ 400 principles as a
a. the organisation’s policy
The cost of Quality is b. a challenge
a. $1400 c. the corporate vision
b. $1900 d. the organisation’s goal
c. $2400 e. a management philosophy
d. $2600 f. all of the above
e. $4000
42. Pareto chart provides corrective action for
35. Verification ensures that the executable high-frequency causes of problems
system performs as specified a. True
a. True b. False
b. False
43. Function Points
36. When viewing product /service Quality from a. provide a measure of the system size
the customer’s view, a feature added by the b. can be used to compare different kinds
producer, that was not included in the of application systems
product specifications / requirements would c. together with past data can be used to
be called: estimate future effort
a. an enhancement d. all of the above
b. a defect e. none of the above
c. an unspecified need identified by the
builder of the product / service 44. Restructuring or modifying existing
d. a correction software system to take advantage of newer
e. none of the above hardware and software technologies or to
introduce efficiencies, or to improve
37. Prevention is a more effective means of maintainability is called
improving Quality than appraisal a. enhancements to the software
a. True b. perfective maintenance
b. False c. re-engineering of the software
d. none of the above
38. There are --------- no. of function types
a. 2 45. Who is normally responsible for initiating
b. 3 the suggestion-day program?
c. 4 a. DP manager
d. 5 b. Group moderator
e. 6 c. Any one of the above
d. None of the above
39. The purpose of constructive criticism is to
improve 46. The fundamental mistakes that impede an
a. productivity individual from becoming a leader are:
b. profitability a. Isolation
c. the HR climate b. Inability to reward
d. creativity c. Lack of business perspective
d. All of the above
40. The usual denominator in a reliability metric
is 47. “Training will be imparted to all employees”
a. Development time . This statement is a

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CSQA Raw Question Bank

a. Vision
b. Goal
c. Principle
d. Value

48. A form used to record the discrepancies

found during QC activities is a
a. Checksheet
b. Review report
c. Test log
d. Defect log
e. None of the above

49. The step-by-step method to ensure that

standards are met is a
a. Procedure
b. Checklist
c. Process
d. Checksheet

50. An activity that verifies compliance with

policies and procedures and ensures that
resources are conserved is
a. an inspection
b. an audit
c. a review
d. an assessment

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CSQA Raw Question Bank

Objective-Paper-2 to a decision in a specific set of

circumstances is
1. TQM means quality of management rather
than management of quality a) Recognition
TRUE/FALSE b) Motivation
c) Judgement
2. Baselines measure the d) All of the above
______________________ change. e) None of the above
a) Situation prior to
b) Expectation of benefits of 9. “Kanban” means creating a visible record
c) Effects of and is a “push” system
d) Desirability of TRUE/FALSE
e) None of the above

3. Malcolm Baldridge award was named by a 10. “Testing will exercise 90% of the code”. Is
public law after Malcolm Baldridge who it a
was the secretary of Defense a) Vision
TRUE/FALSE b) Standard
c) Policy
4. Modifying existing standards to better match d) Goal
the need of a project or environment is e) Value
f) Non of the above
a) Definition
b) Standard for a standard 11. “The organization will foster an atmosphere
c) Tailoring of creativity”. Is it a …
d) Customization a) Vision
e) None of the above b) Mission
c) Policy
5. Malcolm Baldridge National Quality Award d) Goal
has the following eligibility categories e) Value
f) None of the above
a) Approach
b) Deployment 12. The following is problem identification tool
c) Results a) Flow Chart
d) All of the above b) Histogram
e) Manufacturing, Service and small c) Scatter Diagram
businesses d) Force Field Analysis
f) None of the above e) None of the above

6. Quality experience indicates that about 40 13. The following is a problem analysis tool
percent of all defects are directly attributable a) Pareto Chart
to incorrect or ineffective processes b) Histogram
TRUE/FALSE c) Force Field Analysis
d) All of the above
7. The process of helping the progress of some e) None of the above
event or activity is
14. When you need to identify and explore and
a) Negotiation display the possible causes of a specific
b) Conflict Resolution problem or condition, you use,
c) Facilitation a) Control Charts
d) Influencing b) Histogram
e) None of the above c) Scatter Diagram
d) Ishikawa Diagram
8. The ability to apply beliefs, standards, e) None of the above
guidelines, policies, procedures and values

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CSQA Raw Question Bank

15. Quality Assurance personnel must be

involved in changing work products
TRUE/FALSE

16. The term “benchmarking” means

a) Comparing with past data from your
organization
b) Comparing with the results of a market
survey
c) Comparing with the results of a
customer survey
d) None of the above

17. Employee awareness training courses are

based on the fact that understanding follows
behavior change
TRUE/FALSE

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CSQA Raw Question Bank

a) Making large improvements, in a few

18. An example of deployment of a quality areas
approach is: b) Making small improvements, in
a) The degree to which the many areas
approach embodies effective evaluation c) Implementing tools, techniques and
cycles methodologies
b) The appropriate and effective d) Spreading awareness about Quality
application to all product and service
characteristics 24. As a Quality Assurance professional, which
c) The effectiveness of the use of of the following skills do you feel is the
tools, techniques, and methods most important for your profession
d) The contribution of outcomes a) Communication, written and oral
and effects to quality improvement b) Measurement
e) The significance of c) Tools, techniques and
improvement to the company’s business methodologies
d) Combination of any of the above
19. The concept of continuous improvement as two
applied to quality means e) None of the above
a) Employees will continue to get
better 25. 80-20 rule implies,
b) Processes will be improved by a) 20% of frequencies are due to 80% of the
a lot of small improvements Causes
c) Processes will be improved b) 20% to 80% of problems are caused by
through a few large improvements process changes
d) Improved technology will be c) 80% of the frequencies are due to 20% of
added to the process, such as acquiring the Cause
CASE tools d) 80% of the processes need to be changed
e) The functionality of the atleast 20% of the time
products will be enhanced

20. The reason(s) that one person hears what

another person says is:
a) People are too impatient to listen
b) People are preparing what they will
say next rather than listening
c) External stimuli breaks the train of
thought in listening
d) All of the above
e) None of the above

21. Function Point is a measure of

a) Effort
b) complexity
c) usability
d) size
e) None of the above

22. Cost of Quality includes

a) Preventive costs
b) Corrective costs
c) Appraisal costs
d) All of the above
e) None of the above

23. You can improve the Quality of a process by

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CSQA Raw Question Bank

33. The following can be considered to measure

26. The purpose of Risk Management in a quality :
project is to a) Customer satisfaction
a) Eliminate Risks b) Defects
b) Minimize Risks c) Rework
c) Avoid risks d) All of the above
d) Anticipate the risks involved, analyze them e) None of the above
and plan for suitable action as and when the
risk happens 34. If a company establishes its plan and
commitment to quality, it has a
level of :
27. ‘Championing Quality’ is the job of a) Initial
a) Senior Management b) Repeatable
b) Junior Management c) Defined
c) QA Manager d) Managed
d) None of the above
35. The statement of an organization's
28. The first thing required for Quality to commitment to quality is a:
happen is a) Policy
a) Commitment from the Quality b) Vision
Assurance Manager c) Mission
b) Mature understanding by all the d) Principle
employees e) Goal
c) Commitment from Management
d) Quality Policy 36. The most common reason for the presence
of a large number of bugs in a software
29. Which, of the four given below, is not one product is,
of DR Edward Deming’s 14 Quality a) Incompetence of the developer
Principles? b) Incompetence of the tester
a) Give adequate training c) Bad requirements
b) Have a number of numerical goals d) Wrong use of tools and techniques
set
c) Work as one team. (Sink differences) 37. What type of control is a job accounting
d) Senior Management must push all log?
other points constantly and consistently a) Corrective
b) Preventive
30. According to Dr. Ishikawa, the term ‘Strive c) Detective
for Zero Defects’ helps the staff to achieve d) Protective
it. e) None of the above
TRUE/FALSE
38. The term ‘defect’ is related to the term
31. The activity which includes confirming ‘fault’ because a defect is a fault which has
understanding, brainstorming and testing not yet been identified.
ideas is a : TRUE / FALSE
a) Code walkthru
b) Inspection 39. On a random basis application systems are
c) Review audited after implementation to determine
d) Structured walkthru whether or not the system met standards.
This is an example of
32. The following is problem identification tool a) Detective control
a) Flow Chart b) Quality control
b) Histogram c) Quality Assurance
c) Scatter Diagram d) Corrective control
d) Force Field Analysis e) None of the above
e) None of the above

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CSQA Raw Question Bank

40. The following is (are) not part of a data c) Risks

center operations d) Suspension and Resumption criteria
a) Capacity planning e) None of the above
b) I/O control
c) Scheduling 48. The two types of checklists are
d) All of the above _______________ and
e) None of the above ________________________

41. The process of securing future processing 49. Internal System Controls are used to ensure
capability with proper data for future a) Data integrity
contingencies by duplicating systems b) Process Integrity
procedures and data is c) Financial Integrity
a) providing a Help Desk d) All of the above
b) Database Design e) None of the above
c) Artificial Intelligence
d) System Backup 50. As the IT Director, you buy a new
e) All of the above productivity improvement tool, train the
f) None of the above users, do the set up, provide support,
helpdesk and even give access to your
42. The activities performed to increase the personal phone. However, after 6 months
functionality of a current production system you find that no one is using the tool. What
to better service the changing business needs went wrong? (write only the most important
is reason)
a) Development
b) Maintenance ________________________
c) Reengineering
d) Enhancement
e) None of the above
43. To tap ideas from an entire group we may
use
a) Nominal Group technique
b) Check sheets
c) Pareto chart
d) Brainstorming
e) None of the above

44. Level 3 of the SEI CMM is the

_________________________ level
a) Managed
b) Measured
c) Defined
d) Optimizing

45. Control Limits are the same are

Specifications Limits
TRUE / FALSE

46. The objective of TQM is

a) To improve processes
b) To improve profitability
c) All of the above
d) None of the above

47. System Test Plan will not include

a) Approach
b) Pass/Fail criteria

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CSQA Raw Question Bank

Objective-Paper-3 e) None of the above

59. An optimizing organization is a perfect

organization. They make no mistakes
51. One of the purposes of the MBNQ Award a) True b) False
Program is not to publicize successful quality
strategies. 60. A Level 4 organization has a
a) True b) False f) Defined Process
g) Repeatable Process
52. Baselines measure the h) Managed Process
______________________ change. i) Optimizing Process
f) Situation prior to j) None of the above
g) Expectation of benefits of
h) Effects of 61. Quality experience indicates that about 80% of
i) Desirability of all defects are directly attributable to
j) None of the above f) Lack of skills
g) Persons in the team
53. Malcolm Baldridge award was named by a h) Incorrect/Ineffective Processes
public law after Malcolm Baldridge who was i) None of the above
the secretary of Commerce
a) True b) False 62. The following are types of listening are
a) Descriptive listening
54. Pareto analysis is designed to rank items by b) Compensation listening
frequency. c) Apprehensive listening
a) True b) False d) All of the above
e) None of the above
55. Modifying existing standards to better match
the need of a project or environment is 63. Complaints must be resolved within
f) Definition (a) An hour
g) Standard for a standard (b) four minutes
h) Tailoring (c) a day
i) Customization (d) four hours
j) None of the above (e) None of the above

56. Malcolm Baldridge National Quality Award 64. The process of helping the progress of some
has the following dimensions event or activity is
g) Approach (a) Negotiation
h) Deployment (b) Conflict Resolution
i) Results (c) Facilitation
j) All of the above (d) Influencing
k) Manufacturing, Service and small (e) None of the above
businesses
l) None of the above 65. Developing and asking questions for the
purpose of collecting oral data to be used in an
57. Six sigma quality, when expressed as defects analysis or evaluation is
per million parts represents: (a) Effective listening
a) 6667 defects per million (b) Interviewing
b) 3444 defects per million parts (c) Negotiation
c) 687 defects per million parts (d) None of the above
d) 233 defects per million parts
e) 3.4 defects per million parts 66. An example of deployment of a quality
f) None of the above approach is
(a) The degree to which the approach
58. The following is not a category in MBNQA embodies effective
criteria evaluation/improvement cycles
a) Leadership (b) The appropriate and effective
b) HR Focus application to all product and service
c) Quality Management characteristics
d) Information and Analysis

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CSQA Raw Question Bank

(c) The effectiveness of the use of tools, 75. The statement of an enterprise's commitment
techniques and methods to quality is its
(d) The contribution of outcomes and g) Vision
effects to quality improvement h) Mission
(e) The significance of improvement to i) Quality Policy
the company's business j) Goal
k) Value
67. “Kanban” means creating a visible record and l) None of the above
is a “pull” system
a) True b)False 76. The following is problem identification tool
f) Flow Chart
68. The concept of continuous improvement as g) Histogram
applied to quality means h) Scatter Diagram
a) Employees will continue to get better i) Force Field Analysis
b) Processes will be improved by a lot of j) None of the above
small improvements
c) Processes will be improved through a few 77. The following is a problem analysis tool
large improvements f) Pareto Chart
d) Improved technology will be added to the g) Histogram
process, such as acquiring case tools h) Force Field Analysis
e) The functionality of the product will be i) All of the above
enhanced j) None of the above

69. The purpose of cost-of -quality computations 78. When you need to identify and explore and
is to show how much is being spent for the display the possible causes of a specific
quality control and quality assurance program problem or condition, you use,
a) True b) False f) Control Charts
70. Management must g) Histogram
a) Mange By Objective (MBO) h) Scatter Diagram
b) Manage By Power (MBP) i) Ishikawa Diagram
c) Manage By Objection (MBO) j) None of the above
d) Manage By People (MBP)
e) All of the above 79. Quality Assurance personnel must not be
f) None of the above involved in changing work products
a) True b) False
71. Customer satisfaction is a
a) Tactical measurement 80. The term “benchmarking” means
b) Strategic measurement e) Comparing with past data from your
c) Operational measurement organization
d) All of the above f) Comparing with the results of a market
survey
72. Abilities of a person relate to g) Comparing with the results of a customer
a) Image of the person survey
b) How he listens and does not generalize h) None of the above
c) Performing job tasks using skills
d) Organizes thoughts before speaking 81. Employee awareness training courses are
e) All of the above based on the fact that understanding precedes
behavior change
73. Conformity behavior can be used to a) True b) False
a) Conform people to a group
b) Make everyone face the door in a lift 82. The reason(s) that one person hears what
c) Change behavior another person says is:
d) Find a leader for the group f) People are too impatient to listen
e) None of the above g) People are preparing what they will
say next rather than listening
74. Awareness training should not last over two h) External stimuli breaks the train of
hours thought in listening
g) True b) False i) All of the above
j) None of the above

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CSQA Raw Question Bank

b) a Contract
83. Function Point is not a measure of c) a Service Level Agreement
f) Effort d) None of the above
g) complexity
h) usability 92. A quality assurance analyst can estimate the
i) all of the above frequency or severity of events using
j) size a) Judgmental Sampling
k) None of the above b) Statistical Sampling
c) All of the above
84. Cost of Quality includes d) None of the above
f) Preventive costs
g) Corrective costs 93. The ultimate responsibility for good internal
h) Appraisal costs control rests with the
i) All of the above a) QA group b) Design team c)
j) None of the above Management d) Audit Group

85. As a Quality Assurance professional, which of 94. Controls can be

the following skills do you feel is the most a) Preventive, adaptive or corrective
important for your profession b) Preventive, corrective or appraisal
f) Communication, written and oral c) Preventive, detective or corrective
g) Measurement d) None of the above
h) Tools, techniques and methodologies
i) Combination of any of the above two 95. Which of the following are true
j) None of the above a) Testing precedes debugging
b) Debugging is only done along with testing
86. 80-20 rule implies, c) Testing is not required if a program is
e) 20% of people should not do 80% of the work debugged
f) 20% time you have to return to d) Debugging precedes testing
g) 20% to 80% of problems are caused by process
changes 96. The method by which release from the
h) 80% of the frequencies are due to 20% of the requirements of a specific standard may be
Cause obtained for a specific situation is a
i) 80% of the processes need to be changed f) Tailoring
atleast 20% of the time g) Customization
h) Force Field Analysis
87. Statistical Process Control can help to identify i) Waiver
the root cause of problems j) None of the above
a) True b) False
97. Measures designed to minimize the probability
88. Normal variance in the operation of processes of modification, destruction, or inability to
is due to retrieve software or data is
a) Assignable causes a) Preventive security
b) Random causes b) Corrective security
c) Common causes c) Protective security
d) Uncommon causes e) None of the above
e) None of the above
98. In the TCS scenario a Project Leader is a
89. In Function Point counting there are _____ Project Manager
function types a) True b) False
a) 3 b) 2 c) 5 d) 4 e) 6
99. Right-the-first time costs (RFT) include
90. In Function Point counting there are _____ a) Cost of labour, material, equipment
classification b) Preventive and detective costs
a) 3 b) 2 c) 4 d) 6 b) All of the above
91. An ongoing negotiation and improvement c) Cost of Quality
process whose purpose is to satisfy customer e) None of the above
needs in an efficient, effective and economical
manner is
a) Requirements Analysis

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CSQA Raw Question Bank

100. The audit of application systems on a random

basis after implementation, to determine
whether or not the system meets standards, is
a) Quality Control
b) Quality Assurance
c) Quality Loss
d) None of the above

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CSQA Raw Question Bank

Objective-Paper-4 Of the two definitions of quality, “fit for

use” is the most important
The two definitions of quality are: definition.
Quality means meeting A) TRUE
requirements B) FALSE
Quality means fit for use.
2. Producer views quality as meeting
--------------------------------------.
a) whether the product or service
does what the customer needs
b) product has zero defects
c) producer’s requirements or
specifications
d) conformance to requirements

3. Quality control is defined as the

processes and methods used to
monitor work and observe whether
---------------------.
A) requirements are met.
b) product quality is assured
c) defects have been prevented
from occurring

4. Quality control focuses on

A) inspections
b) testing
c) removal of defects
d) all of the above
e) none of the above

5 Quality control is the responsibilty of

the organisational unit producing the
product.
a) true
b) false

6 quality assurance is a function

responsible for
--------------------------------.
a) controlling quality
b) managing quality
c) inspections
d) removal of defects

7 quality assurance is a catalytic

function which should encourage
quality attitudes and discipline on the
part of management and workers..
a) true
b) false

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CSQA Raw Question Bank
8 Quality control is designed primarily
to detect and correct defects, while
quality assurance is oriented towards
preventing defects from occurring.
a) true
b) false
9 quality control should be performed
by the group responsible for the
----------------.
a) quality management
b) development of the product
10 The quality manager will find it
difficult to effectively implement the
qai quality improvement process,
unless his organisation is willing to
accept the quality principles as
---------------------------.
a) the organisation’s policy
b) a challenge
c) the organisation’s objectives
d) a management philosophy
11 Acceptable quality level is to accept
some level of defects as normal and
acceptable, as many believe that
defect free information technology
products are not practical or
economical.
a) true
b) false
12 The concept of zero defects does not
work, because ------------------------.
a) it is a buzz word
b) workers are trated as machines
and their humanity is ignored
c) it is used as another term for
commanding and forcing workers
to start a camaign for which they
have very little enthusiasm
d) all of the above
e) none of the above
13 The control in quality control means
defining
a) objectives of the job
b) developing and carrying out a
plan to meet the objectives
c) checking to determine if the
anticipated results are achieved
d) all of the above
e) none of the above
14
- 48 -
the word management in quality
assurance describes many different
functions, encompassing
a) policy management
b) human resources
management, safety control
c) component control and
management of other resources and
daily schedules.
d) all of the above
e) none of the above
15 The management cycle, as per the
--------------------------, comprises of
plan, do, check and act.
a) qai’s quality improvement
model
b) iso 9000
c) sei model
16 according to edward deming, one of
the quality principles is
“ create
----------------------------------------------- in
the company”, by innovating new
approaches and putting resources
into research, education and
maintenance.
a) better atmosphere
b) consistency of purpose
c) a work culture
17 According to edward deming, one of
the quality principles is:“ eliminate
a) numerical goals
b) slogans
c) pictures and posters.
d) all of the above
e) none of the above
18 Malcolm baldridge national quality award
promotes awareness of quality as an
increasingly important element in
------------------------------------.
a) marketing
b) business development
c) competitiveness
19 malcolm baldridge national quality
award promotes understanding of the
requirements for quality excellence
a) true
b) false
CSQA Raw Question Bank

20 malcolm baldridge award promotes

sharing of ------------------------- on
successful quality strategies and on the
benefits derived from implementation of
these strategies.
a) knowledge
b) technical skills
c) measures
d) information

21 malcolm baldridge national quality

award is an annual award to recognize
u.s companies which excel in
a) quality achievement
b) quality management
c) both of the above
22 in order to be a successful company,
quality improvement programs must be
led by management and must be
------------- and this may require
fundamental changes in the way
companies and agencies do business.
a) customer oriented
b) marketing oriented
c) profit oriented
d) technology oriented
23 the national quality award model is
divided into seven categories: leadership,
information and analysis,
----------------------------, human resource
utilisation, quality assurance of products,
quality results and customer satisfaction.
a) quality management
b) business development
c) strategic quality planning
d) market potential
24 software engineering institute’s five
process maturity levels are initial,
repeatable, defined, managed and
optimised.
a) true
b) false
25 the repeatable process level in sei’s
process model provides control over the
way the organisation establishes its plans
and -------------------------------------.
a) process definitions
b) process measurements
c) process controls
d) commitments

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CSQA Raw Question Bank

26 the key actions required to advance from c) control limits

the repeatable to the next stage are: d) specification limits
a) to establish a process group
b) to establish a development 33 Random causes of process problems can
process architecture be ---------------------- eliminated.
c) to introduce a family of a) sometimes
software engineering methods and b) never
technologies c) rarely
d) all of the above d) always
e) none of the above
27 with defined process in sei’s process 34 Statistical methods are used to
model, organisation will achieve the ---------------------------- and
foundation for major and continuing ------------------------- problems incurred
process. as a result of operating processes.
a) true
b) false a) identify, solve
28 in advancing from the initial process b) accumulate, analyse
through the repeatable and defined c) measure, probe into
processes to the managed process, d) find, project
software organisations should expect to
make substantial 35 Complexity measurements are
------------------------------. quantitative values accumulated by a
a) quality improvements pre-determined method for measuring
b) business growth complexity of a
c) customer satisfaction ------------------------------------.
d) savings in development costs a) project team
29 In statistical process control, statistics b) software engineering process
are used for determining whether the c) software product
process is in control or not. d) data base

a) true 36 Size of information systems are measured

b) false in terms of -----------------------.
a) lines of code
30 In statistical process control, statistics are b) function points
used for determining whether the c) no. Of objects/components
process is within acceptable variance d) all of the above
from standards. e) none of the above

a) true 37 Defects are measured in relation to

b) false ---------------------------------.

31 Statistical process control help to identify a) lines of code

the ------------------------- of process b) total number of defects
problems which are causing defects. c) development team size
a) root cause d)project efforts
b) nature
c) person/persons involved
d) all of the above 38 To calculate the present value of money,
e) none of the above information required are:

32 Statistical methods are used to a) amount of money involved

differentiate random variation from b) number of years before the
--------------------------------. benefit is received
c) value of money
a) standards d) all of the above
b) assignable variation e) none of the above

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CSQA Raw Question Bank

c) performance
39 Pareto chart helps in identifying the few d) operation ease
significant problems from many trivial
problems. 46 Function point analysis involves:

a) true a) amount of information

b) false processing function
b) system characteristics
40 The Pareto chart is more commonly c) degree of influence
known to information systems personnel d) all of the above
as the -------- rule. e) none of the above
a) 50-50
b) 20-80 47 Which of the following is not relevant in
c) 30-70 quantifying the amount of information
d) 40-60 processing function?
e) 80-20 a) external inquiry
41 Pareto chart provides corrective actions b) software platform
for high frequency causes of problems. c) external output
d) logical internal file
a) true e) external input
b) false f) external interface file

42 Pareto concept is merely an

---------------------------- of the 48 Function point analysis requires
----------------------------- of a problem by information on hardware and software
type of cause. for the application system.

a) effective method, analysis a) true

b) accumulation, resultant effect b) false
c) organised ranking,causes
49 THE DEGREE OF INFLUENCE FOR
43 The steps involved in developing a pareto SYSTEM CHARACTERISTICS IS
chart are: ASSIGNED IN A SCALE of
a) identify problem area ------------------.
b) identify and nam,e causes of
the problem a) 0 - 9
c) document the occurrence of b) 0 - 4
the causes of the problem c) 1 - 6
d) rank the causes by frequency, d) 0 - 5
using pareto chart e) 0 - 100
e) all of the above
f) none of the above

44 Function points actually measure the

amount of information processing
function and hence the functionality of
an application system.
a) true
b) false

45 Function points provide an objective

measure of the application system
-------------that can be used to compare
different kinds of application systems.
a) size
b) complexity

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CSQA Raw Question Bank

50 Function point analysis is begun

a) during the development of an

application system
b) at the time of implementation
of the system
c) with developing an external
design or conceptual overview

51 Service level agreement is an ongoing

negotiation and improvement process to
satisfy customer needs. In what manner
it is to be achieved?

a) efficiently
b) effectively
c) economically
d) all of the above
e) none of the above

52 Internal service level agreement is a

contract.
a) true
b) false

53 External service level agreement is a

contract.
a) true
b) false

54 Which one of the following is not a key

concept of service level agreement?
a) defines the services to be
provided
b) defines the method by which
the services will be measured
c) defines obligations of both
the provider and the customer of the
information systems services
d) all of the above
e) none of the above

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 CSQA Raw Question Bank

Objective-Paper-5 Configuration management is not the process of

Controllingneeds:
The most important practical and economical way of meeting customers' the release of items through the life cycle
Evaluating and scheduling changes to configurable items
A. Doing it right the first time Recording and reporting the status of configuration items
B. After - the - fact defect removal Verifying the completeness of configurable items
C. Quality control during development
Resistance to change is normally because of
Quality control is the mechanism used to ensure that the completed product meets requirements.
Deffiant attitude of workers
A. True Lack of awareness / training on the new technology / process
B. False No direct benefits/incentives on change over

Pareto chart does not provide corrective action for high-frequency causes of problems
Cost of quality is sometimes called cost of ----------------------------------------------

A. Failure
B. Prevention
C. Rework
D. Non-conformance Given the following costs:

Requirements
Defects are typically less expensive to correct in the maintenance analysis
phase than - $ 1000
in requirements phase. Rework - $ 700
- $ 500 Review of User Documents - $ 600
A. True Continuing Edn. Progrms. - $ 800 Design - $ 400
B. False System Testing - $ 500

Aim of Deming's principles are --------------------- The cost of Quality is

A. To improve quality
B. To remove causes of failure
C. To help people to do a better job with less effort
D. All of the above
E. None of the above

Quality is an attribute of: An activity that verifies compliance with policies and procedures and ensures that resources a

A. a product
B. a service an inspection
C. a process
D. all of the above
E. none of the above an assessment

Code auditors
The first stage in the software life cycle where test data is generated is: are useful to programmers as a means of self checking their routines prior to tur
for integration testing. These tools are also of value to software product assurance personnel d
A. Planning stage integration testing, prior to formal validation testing and again prior to customer delivery.
B. Requirement
C. Analysis
D. Design
E. Construction

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 CSQA Raw Question Bank

A formal review of a software item involves: According to Dr. Deming and other quality experts, the root cause of most of the defects is ba

A. Preparation for review

B. Overview presentation and detailed Presentation
C. Giving a summary of the results of review
D. Follow-up
E. All of the above According to one of the clauses in ISO, quality records must be maintained to demonstrate
F. None of the above achievement of the required quality and the effective operation of the quality system.

Test coverage analyser monitor the execution of a program during program testing in order to
measure the completeness of a set of program tests and adequacy
Total Quality
of test Management
data. involves ----------------------- in an organisation.

A. True Top Management

B. False Upto middle management
Only workers
All employees
Function point analysis is done to estimate the size of a software Employees
applicationin system.
Production
TheDepartment
function
types are:
Exhaustive Testing is a part of ---------------------------------- .
A. External inputs, external outputs, online updates, online data entry, external interface files
B. External inputs, reusability, multiple sites usage, internal logical
Static Testing
files, external interface files
C. External inputs, external outputs, external queries, internalDynamic
logical files,
Testing
external interface files
D. Data Communication, Online data entry, online update, performance, complex processing
Goals of a metric program are:
---------------------------------- specifies how much data processing support will be available for the
customer's applications. Improve project planning
Increase defect containment
A. Maintenance agreement Reduce the cost of non-conformance
B. Cost plus fixed fee contract All of the above
C. Service level agreement None of the above
D. All of the above
E. None of the above A customer oriented statement of purpose for a unit or team is --------------------------.

For improving quality, appraisal is more effective than

A. Prevention
B. Rework for rectification

Defect metric is normally measured in terms of ------------------------------ .

A step by step method followed to ensure that standards are met is a -------------------.
A. Application system size
B. Development effort
C. Project duration
D. Cost of project

Project team feels that an extra feature or a function is needed

---------------------------------
in the system but not included
is the use
in the
of statistical techniques and tools to measure an ongoing
specifications. From quality point of view, this is considered
process
--------------------------------:
for change or stability.

A. a correction Quality improvement

B. a failure Quality Control
C. a change Statistical process control
D. an enhancement Product improvement
E. a defect

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 CSQA Raw Question Bank

Many different methods and techniques are being developed Thetoimplementation

facilitate the continuous
of the quality model of QAI has the components Approach,
improvement process. There is one element common to many -------------------------,
continuous improvementand Results.
strategies. It
is the application of the seven basic quality control tools.
Deployment
A. True
B. False

A useful tool to visualise, clarify, link, identify and classify possible causes of a problem is
-----------------------------------. The objective of risk analysis is to help management strike an economic balance between the
of risks and the cost of protective measures.
A. Histogram
B. Pareto Analysis
C. Control Chart
D. Histogram
E. None of the above Verification that current changes have not adversely affected previous functionality is
-----------------------------------.
Quality does not happen unless management wants it to happen.
System Testing
A. True Acceptance Testing
B. False Regression Testing
Performance Testing
Extent to which a system can be expected to perform its intended function with required precision is
-----------------------------. The management of company X had decided to go in for reengineering of the application syst
The company aims to have benefit worth $100,000 per year from the second year from now. T
A. Reliability company X believes in a 20% interest per annum as a reasonable return on investment. What i
B. Correctness present of value of money?
C. Efficiency

Methods for determining the current performance, accuracy or efficiency of a product for the
purpose of measuring current performance or measuring future or past variances from current
performance is ----------------------------------.

A. Performance Testing The intent of quality control check list should be to improve the quality of the product being
B. Statistical Process Control controlled by investigative means
C. Benchmarking
D. Quality Control

Deming's cycle is -----------------------------------------.

Significant risks demand more control than insignificant risks.
A. Act, Do, Check, Plan
B. Plan, Do, Check, Act
C. Plan, Act, Check,Do
D. Plan, Do, Act, Check
National Quality Award category does not include -----------------------------.
ISO 9000 consists of specifying processes, clauses, durations, number of audits.
Information and analysis
A. True Customer and market focus
B. False Process management
Strategic Planning
Tactical Quality Planning

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 CSQA Raw Question Bank

Production flexibility is not an important condition for the The

just-in-time
QA Manager
technique.
found lot of complaints/problems received from the customers/users about a
application system run in the company. What should be done for a short term solution to impr
A. True the quality of the system?
B. False
Increase software testing
Establishing a corporate vision is the responsibility of -----------------------------------.
Initiate a customer sign-off procedure
Conduct a Customer Survey and analyse customer feedback and take corrective actions
A. Quality Assurance Function Initiate Code Inspections
B. Business Development Function Demonstrate your function is meeting specifications
C. Corporate Planning Function
D. Senior Corporate Management

The most effective technique in encouraging participation of attendees at meetings is

------------------------------------.

A. Role playing and requesting suggestions

B. Having the moderator play the devil's advocate
C. Requiring participation

Brainstorming can be used to --------------------------------------.

A. Identify problems for a team to work on

B. Identify what data to collect at any step
C. Identify possible causes
D. Generate potential solutions
E. All of the above

Pareto diagrams are simple bar graphs that focus attention on the factors that are not most
significant to a problem.

A. True
B. False

The review types do not include:

A. Walkthroughs
B. Inspections
C. Audits
D. Check point reviews
E. None of the above

A product development has taken 30 person months for analysis, 35 person months for design, 50
person months for construction, and 40 person months for testing.

15 person months were spent on reviews, walkthroughs, inspections and project management. Total
number of lines produced was 85000.

The initial estimate for the project was 20 person years for developing 100,000 lines of code.

The difference between estimated productivity and actual productivity is:

A. 0
B. 5
C. 70
D. 15,000

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CSQA Raw Question Bank

ii. Linking the following of standards to

Objective-Paper-6 the individuals’ performance appraisal.
iii. Involve your people
1. If a bar chart is seen arranged in the (the people who will be using
descending order of frequencies, then you are the standard) in the
seeing a development of the standard.
i. Pareto Chart iv. Show them the standard and ask them
ii. Bar Chart to follow it
iii. Histogram
iv. Control Chart 7. The “Malcolm Balridge Award’ came into
v. Flow Chart effect with rule 100-107 and is named
vi. Run Chart after Malcolm Balridge, who was the US
Secretary of Defence. TRUE/FALSE
2. Quality is an attribute of
i. Product 8. The evaluation criteria for the Malcolm
ii. Process Balridge National Quality Award are
iii. Standard i. Approach
iv. Policy ii. Deployment
iii. Results
3. Total Quality Management is more about iv. All the above
‘Quality of Management’ than about v. None of the above
‘Management of Quality’. TRUE/FALSE.
9. Pareto Chart is also referred to as ‘80-20’
4. As a Quality Assurance professional, rule. TRUE/FALSE
which of the following skills do you feel is
the most important for your profession 10. 80-20 rule implies,
i. Communication, written and oral i. 20% of frequencies are due to 80% of
ii. Measurement the Causes
iii. Tools, techniques and methodologies ii. 80% of the frequencies are due to
iv. Combination of any of the above two 20% of the Cause
v. None of the above
11. The purpose of Risk Management in a
5. Your manager asks you to come up with a project is to
standard. The order in which you will i. Eliminate Risks
accomplish it is ii. Minimize Risks
i. Standard, Process and then, Policy iii. Avoid risks
ii. Policy, Standard and then, Process iv. Anticipate the risks
iii. Process, Standard and then, Policy involved, analyze them and
iv. Policy, Process and then, Standard plan for suitable action as and
when the risk happens
6. You are asked to implement a Standard as
the Quality Manager. 12. ‘Championing Quality’ is the job of
(i.e. You are made responsible to ensure i. Senior Management
those standards are followed by the ii. Junior Management
team). iii. QA Manager
Then which of the following will you do, iv. None of the above
i. Show a circular from
the Top Management, saying 13. The first thing required for Quality to
that the Standard has to be happen is
followed. i. Commitment from the Quality
Assurance Manager

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CSQA Raw Question Bank

ii. Mature understanding by all the 19. The most common reason for the presence
employees of a large number of bugs in a software
iii. Commitment from Management product is,
iv. Quality Policy i. Incompetence of the developer
ii. Incompetence of the tester
14. Which, of the four given below, is not one iii. Bad requirements
of DR Edward Deming’s 14 Quality iv. Wrong use of tools and techniques
Principles ?
i. Give adequate training 20. Which of the CMM levels implies a defined
ii. Have a number of numerical goals set process,
iii. Work as one team. (Sink differences) i. Level One
iv. Senior Management ii. Level Two
must push all other points iii. Level Three
constantly and consistently iv. Level Four
15. According to Dr. Ishikawa, the term v. Level Five
‘Strive for Zero Defects’ helps the staff
to achieve it.
TRUE/FALSE

16. You are a Quality Assurance professional.

You have been asked to address a problem,
where the customer is reporting a lot of
bugs. You will
i. Initiate more
Reviews, Walk-through and
Inspections
ii. Attach the number
of bugs reported on a
product to the concerned
developers performance
appraisal
iii. Recommend that
more time be spent on system
testing
iv. Do a root cause
analysis of the bugs and try
to prevent them from
occurring again

17. An Error once corrected, will not occur

again. This applies to software also.
TRUE/FALSE

18. ‘Prototyping’ is done

i. Because the software analyst feels
good doing it
ii. It makes the development work easier
iii. To get a better understanding of the
requirements
iv. It can be used later for automation

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CSQA Raw Question Bank

Objective-Paper-7 i. Central Tendency

ii. Variance
1. As a Quality Assurance professional, you iii. Deviation (Standard Deviation)
will be doing iv. Dispersion
i. Reviews, Walk-
throughs , and inspections
ii. Unit Testing
iii. Statistical Process
Control
iv. Identify the weak
areas in a SDLC, take
corrective action, so as to
ensure it does not occur again

2. Quality Analysts are involved with

i. Defect Detection
ii. Correction
iii. Defect Prevention
iv. Protection
v. None of the above
vi. Ensuring that all the processes are
followed, by conducting periodic checks

3. You will change a security password,

i. When you suspect it has been leaked
ii. When someone else comes to know of
it
iii. On a regular and periodic basis
iv. All the above

4. You can improve the Quality of a process

by
i. Making large improvements, in a few
areas
ii. Making small improvements, in many
areas
iii. Implementing tools, techniques and
methodologies
iv. Spreading awareness about Quality

5. Trying to improve the Quality of a product

developed, by improving the Quality of the
various steps (procedures) involved in its
development is
i. TQM (Total Quality Management)
ii. SPC (Statistical Process Control)
iii. QFD(Quality Function Deployment)
iv. Non of the above

6. In Statistics, ‘Mean’, ‘Median’ and ‘Mode’

are measures of

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CSQA Raw Question Bank

iii. You do not identify

7. The “Corporate Vision” any defects in your product
i. Outlines ‘how’ to achieve the goals for iv. The process, itself,
the company can gather data about its
ii. Tells the direction in which the effectiveness, which can, in
company will be moving, in the future turn, be used to continually
iii. Sets the goal to be achieved, in the improve itself
future
iv. Informs ‘what’ is to be achieved 13. Which of the following is NOT a
v. None of the above characteristic of a ‘Service Level
Agreement” ?
8. A ‘Run Chart’ can be used to identify the i. It defines the obligations of the
cause of defects. TRUE/FALSE services/product provider towards the
customer
9. ‘Cost of Quality’ is computed to show how ii. It has terms for maintenance of the
much money has been spent on quality. product/service
TRUE/FALSE iii. It does not mention the obligation of
the customer
10. To complete your tasks/job(work- iv. None of the above
product), when you are going through a
document and adopting the steps detailed 14. You have an agreement to assist your
in it, in a sequential manner, you are customer, in the data collection and input
following a to the product you have delivered to him.
i. Workbench So you are having a
ii. Flowchart i. Service Contract
iii. Process ii. Maintenance Contract
iv. Procedure iii. Fixed Fee + Number of Hours worked
iv. None of the above
11. A “Baseline” is,
i. A measure of the
current position of your
project/product
ii. Measure of the
present position of your
project/product compared to
a previous state
iii. A measure of the
present position of your
project/product compared
against a future (estimated)
state
iv. A measure of your
product compared to an
existing industry standard.

12. You have a good process in place, if

i. The product defects
are identified and corrected
ii. You do not find any
defects in your process

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CSQA Raw Question Bank

project/product compared to
15. “SPC” or Statistical Process Control, is a previous state
i. Using statistical iii. A measure of the
tools, techniques and present position of your
methodologies, to monitor project/product compared
projects against a future (estimated)
ii. Controlling a process, state
using statistical techniques. iv. A measure of your
iii. Using statistical product compared to an
techniques and tools, to existing industry standard.
identify the reasons for
occurrence of defects and
prevent them from occurring
again
iv. None of the above

16. A document, detailing how you are going to

achieve the goals of your company, using
your company’s Quality processes and
procedures, is a
i. Strategic Quality Plan
ii. Quality Work Plan
iii. Corporate Vision Statement
iv. None of the above

17. Risk = Probability * Loss.

You will reduce the probability of loss by
i. Reducing the impact of the loss
ii. Reducing the quantum (amount) that
will be lost
iii. Identifying the causes, due to which
the loss may have occur and prevent them
iv. None of the above

18. Match the following

(Definition of each given below was provided
to map with.)
i. Empowerment
ii. Process
iii. Quality Control
iv. Benchmarking
v. Total Quality Management
vi. Statistical Quality Control

19. “Benchmarking” is
i. A measure of the
current position of your
project/product
ii. Measure of the
present position of your

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CSQA Raw Question Bank

The CQA is not very sure about the wordings

of the answer.

But is sure that the question expects you to

know the definition of TQM
1. Total Quality Management is
i. Managing Quality,
totally
ii. Totally Managing
Quality
iii. A commitment from
management, to ensure to
work in a way, by which
everyone is responsible for
delivering a quality output
iv. None of the above
But sure that the question expects you to
know the definition of ‘SQC’
2. Statistical Quality Control is
i. A Testing technique
ii. Control of Quality,
using statistical techniques
iii. A method/technique,
in which statistical
conclusions are used, in the
process of defect detection
iv. None of the above

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CSQA Raw Question Bank

Objective-Paper-8 b) Level 2
c) Level 3
1. TQM means quality of management d) Level 4
rather than management of quality e) Level 5
True/False

2. The moderator of an inspection

activity :
a) is a team member
b) knows the product being inspected
thoroughly
c) is an invisible leader
d) is the author of the product being
inspected

3. Given the following costs :

Training: $1000
Coding : $1000
Analysis : $1000
Testing : $1000
Design : $1000
Rework: $1000

The cost of quality is :

a) $3000
b) $4000
c) $5000
d) $6000

4. The following is not a preventive

cost :
a) Field highlighting
b) Limit checks
c) Password
d) Check digits

5. The following is not a corrective cost

:
a) Default option
b) Field highlighting
c) Hash total

6. If a company has its procedures

documented and stable, it has the
following level :
a) Level 1

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CSQA Raw Question Bank

7. If a company establishes its plan and

commitment to quality, it has a
level of :
a) Initial
b) Repeatable
c) Defined
d) Managed

8. The statement of an organization's

commitment to quality is a:
a) Policy
b) Vision
c) Mission
d) Goal

9. The activity which includes

confirming understanding,
brainstorming and
testing ideas is a :
a) Code walkthru
b) Inspection
c) Review
d) Structured walkthru

10. The following can be considered to

measure quality :
a) Customer satisfaction
b) Defects
c) Rework
d) All of the above
e) None of the above
* This question was asked in the
both the papers

11. Malcolm Baldrige award was named

by a public law after Malcolm
Baldrige who was the secretary of
Defense
True/False

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CSQA Raw Question Bank

Objective-Paper-9 11) In conflict resolution symptoms cannot be

dealt with. Only _________ can be dealt.
1) What is the maximum amount of time that a) Conflict
you can take to resolve a complaint? b) Problem
a) 3 minutes c) Complaint
b) 4 minutes 12) Skill Conformity behavior can be used to
c) 5 minutes change behavior using ____________.
a) Psychology
2) The four general skills in Human resource b) Group Dynamics
Principles are Motivation. c) Management techniques
______________________, d) Supervisory skill.
_________________ and __________________
13) Non conformity to expected group standard
could be dealt with __________ attitude.
3) Your Image is how people _______________ a) Managerial
you b) Supervisory
a) Rate c) Friendly
b) Perceive
c) See

4) The three major skills in the HRP skill area

are marketing through personal Image,
__________________________ and
________________

5) The Management consultant who has

suggested the 6 basic attributes of an executive
image
a) James Malcolm
b) James Baehler
c) John Mathew

6) Six attributes of an executive image are being

Purposeful, Competent, _______________,
_____________, ____________________ and
_________________.

7) An executive looks at issues as

a) Problems
b) Challenges
c) Obstacles

8) An executive with analytical skill does not

accept generalities.
True /False

9) Quality promotes turning problems into

a) Challenges
b) Opportunities

10) Even if it is not a reasonable complaint take

an action on that complaint.
True/False

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CSQA Raw Question Bank
Objective-Paper-10
QUIZ on KNOWLEDGE DOMAIN 1
1. The Two Definitions Of Quality Are:
• Quality Means
Meeting Requirements
• Quality Means Fit
for Use.
Of The Two Definitions of Quality,
“Fit For Use” Is the Most Important
Definition.
A) True
B) False
2. Producer Views Quality is meeting
--------------------------------------.
A) Whether the Product or Service
Does What the Customer
Needs
B) Product Has Zero Defects
C) Producer’s Requirements or
Specifications
D) Conformance to Requirements
3. The –producer gap--- is the difference
between what is specified (the
documented requirements and internal
standards) vs. what is delivered (what is
actually built) where as the ---customer
gap-------- is the difference between
what the producer actually delivered vs.
what the customer wanted.
4. Joint Application Development (JAD)
methodology & customer surveys does
not really help to close the customer gap
1. True
2. False
5. “Mc Donald’s effect” can be achieved
by:
1. Closing customer and producer
gap, thereby delivering the
prodcut which customer “wants”
2. By closing the “customer gap”
3. By closing the “producer gap”
4. None of the above
6. Quality Control Is Defined As The
Processes And Methods Used To
Monitor Work And Observe Whether
---------------------.
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A) Requirements Are Met.
B) Product Quality Is Assured
C) Defects Have Been Prevented
From Occurring
7. Quality Control focuses on
-------------------------------------------.
A) Inspections
B) Testing
C) Removal of Defects
D) All Of The Above
E) None Of The Above
8. Quality Control Is the Responsibility of
the Organizational Unit Producing the
Product.
A) True
B) False
9. Quality Assurance Is A Function
Responsible For
--------------------------------.
A) Controlling Quality
B) Managing Quality
C) Inspections
D) Removal of Defects
10. Quality Assurance Is A Catalytic
Function Which Should Encourage
Quality Attitudes And Discipline On The
Part Of Management And Workers.
A) True
B) False
11. As a Quality Assurance professional,
you will be doing
1. Reviews, Walk-throughs , and
inspections
2. Unit Testing
3. Statistical Process Control
4. Identify the weak areas in a SDLC,
take corrective action, so as to
ensure it does not occur again
12. “Benchmarking” is
a) A measure of the current position of
your project/product
b) Measure of the present position of your
project/product compared to a previous
state
c) A measure of the present position of
your project/product compared against a
future (estimated) state
d) A measure of your product compared to
an existing industry standard.
CSQA Raw Question Bank

13. Quality Control Is Designed Primarily To e) None of the above

Detect And Correct Defects, While
Quality Assurance Is Oriented Towards 19. The Word Management In Quality
Preventing Defects From Occurring. Assurance Describes Many Different
A) True Functions, Encompassing
B) False A) Policy Management
B) Human Resources Management,
14. Quality Control Should Be Performed By Safety Control
The Group Responsible For The C) Component, Control,
----------------. Management of Other
A) Quality Management Resources and Daily
B) Development of the Product Schedules.
D) All Of The Above
15. The Quality Manager Will Find It Difficult E) None Of The Above
To Effectively Implement The Qai
Quality Improvement Process, Unless 20. Given the following costs:
His Organisation Is Willing To Accept Requirements analysis - $ 1000
The Quality Principles As Rework - $ 700
---------------------------. Code review - $ 500
A) The Organization’s Policy Review of User Documents
B) A Challenge - $ 600
C) The Organization’s Objectives Continuing Edn. Programs. - $ 800
D) A Management Philosophy Design - $ 400

16. Acceptable Quality Level Is To Accept The cost of Quality is

Some Level Of Defects As Normal And f. $1400
Acceptable, As Many Believe That g. $1900
Defect Free Information Technology h. $2400
Products Are Not Practical Or i. $2600
Economical. j. $4000
A) True
B) False 21. The Management Cycle, As Per The
--------------------------, Comprises Of Plan,
17. The Concept Of Zero Defects Does Not Do, Check And Act.
Work, Because ------------------------ A) QAI’s Quality Improvement
A) It Is A Buzz Word Model
B) Workers Are Treated As B) ISO 9000
Machines and Their C) SEI Model
Humanity Is Ignored
C) It Is Used As Another Term for 22. The first thing required for Quality to
Commanding and Forcing happen is
Workers to Start A v. Commitment from the Quality
Campaign for Which They Assurance Manager
Have Very Little Enthusiasm vi. Mature understanding by all the
D) All Of The Above employees
E) None Of The Above vii. Commitment from Management
viii. Quality Policy
18. The control in quality control means
defining 23. “The organization will foster an
a) Objectives of the job atmosphere of creativity”. Is it a …
b) Developing and carrying out a m) Vision
plan to meet the objectives n) Mission
c) Checking to determine if the o) Policy
anticipated results are p) Goal
achieved q) Value
d) All of the above r) None of the above

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CSQA Raw Question Bank

intended function with required

24. According To Edward Deming, One Of precision:_reliability_____
The Quality Principles Is “ Create b) The extent to which a program
----------------------------------------------- In satisfies its specifications and
The Company”, By Innovating New fulfills the user’s mission and
Approaches And Putting Resources Into goals:__correctness____
Research, Education And Maintenance. c) The effort required for learning,
A) Better Atmosphere operating, preparing input, and
B) Consistency of Purpose interpreting output of a
C) A Work Culture program:__usability___
d) The amount of computing
25. According To Edward Deming, One Of resources and code required by
The Quality Principles Is:“ Eliminate a program to perform a
A) Numerical Goals function:__efficiency__
B) Slogans e) The extent to which access to
C) Pictures & Posters. software or data by
D) All Of The Above unauthorized persons can be
E) None Of The Above controlled:__integrity__
f) The effort required for locating
26. Edward Deming believed that the 14 and fixing an error in an
quality principles should be used operational
________ to make quality happen: program:_maintainibility
a. one-after-the-other g) The effort required for testing a
b. as per the organization needs program to ensure it performs
c. as per the customer needs its intended
d. concurrently function:_testability_
h) The effort required for modifying
27. The “Juran Trilogy” is also known as an operational
_____________ program:__flexibility
i) The effort required for
28. The “Juran Trilogy” is transferring a program from one
a. Quality control, quality hardware configuration and /or
improvement, Quality software system environment to
Deployment another:__portability_____
b. Quality assurance, Quality j) The extent to which a program
Improvement, Quality can be used in other
Deployment application-related to packaging
c. Quality assurance, Quality and scope of the functions that
improvement, Quality the program
Deployment performs:__reusability
d. Quality planning, Quality k) The effort required to couple
Control, Quality improvement one system with
another:__interoperability
29. Which, of the four given below, is not
one of Dr. Edward Deming’s 14 Quality 31. Quality is frequently associated with
Principles? cost, meaning that high quality is
a) Give adequate training synonymous with high cost.
b) Have a number of numerical goals set A. True
c) Work as one team. (Sink differences) B. False
d) Senior Management must push all other
points constantly and consistently 32. Accomplishing quality requires “a
thought revolution by management” was
30. Provide attributes for each of their said by
definitions: a. Dr. Ishikawa
a) The extent to which a program b. Dr. W. Edward
can be expected to perform its Deming

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CSQA Raw Question Bank

c. Dr. Joseph Juran 40. Statements related to QC are:

d. Philip Crosby a. relates to a specific
product or service
33. Deming wheel is b. management
a) Act, Do, Check, responsibility, frequently
Plan performed by a staff
b) Plan, Do, Check, function
Act c. identifies defects for
c) Plan, Act, Check, the primary purpose of
Do correcting defects
d) Plan, Do, Act, d. sets up
Check measurement programs to
evaluate processes
34. Quality is an attribute of ____________
or ______________, while productivity 41. Statements related to QA are:
is an attribute of ________ a. sometimes called
a. Process quality control over quality
b. Product control because it evaluates
c. Service whether quality control is
working
35. Preventive costs are b. the responsibility of
a. Planning quality the worker
improvement c. verifies whether
b. Quality training particular attributes exist, or
c. Reviews do not exist, in a specific
d. Testing product or service
d. helps establish
36. Cost of Quality (COQ) includes processes
a) Preventive, appraisal &
failure 42. QA is a staff function A. True B. False
b) Preventive, detective &
control
c) Process, control & preventive 43. Defects are typically less expensive to
correct in the production environment
37. Appraisal costs are than in earlier stages. A. True B. False
a. Quality audits
b. Preparation for 44. A search for the best practices or
reviews competitive practices that will help
c. Inspections define superior performance of a
d. Installing a planning product, service, or support process is
database called as
a. Performance Testing
38. Failure Costs are b. Statistical Process
a. Installing a planning Control
database c. Benchmarking
b. Reruns d. Quality Control
c. Overtime
e. Baselining
d. Rework after to
IQA/EQA
45. ------------------ Is the set of activities that
39. The three COQ categories (Preventive, is performed to produce a product.
Appraisal & Failure) are sometimes
called the cost of nonconformance
A. True
B. False

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CSQA Raw Question Bank

Objective-Paper-11 11. Please use our model question

papers for Guidance only and
(Questions from CSQA conducted on read them but don’t depend
16-Mar-2002 at Fort Lauderdale, FL, ONLY on them
USA) 12. Our Descriptive papers are really
very good enough to get
thoughts for the answers for
different scenarios
Some Comments: 13. Read read read read CBOK
thoroughly and understand it
1. In this exam all questions are
from CBOK.
2. For us more questions came
from CBOK on definitions, The following are some questions
examples and theory that we remember after coming
3. No descriptive question came on from the exam. Sentence formation
Testing chapter (Generally we may not be same as in the exam. For
will get more questions on this descriptive questions we have given
chapter) only the extract of the questions (not
4. For us no of questions given as full question)
follows in different papers:
a. Paper – 1 - 48
Questions (Time 45 Min) Objective Questions
b. Paper – 2 - 09
Questions (Time 75 Min)
c. Paper – 3 - 49
Questions (Time 45 Min) 1. 80-20 rule implies,
d. Paper – 4 - 11 iii. 20% of
Questions (Time 75 Min) frequencies are due to 80%
5. Time was not at all sufficient, we of the Causes
had to really very very fast to iv. 80% of the
complete the answers frequencies are due to 20%
6. No breaking of marks was of the Cause
provided in the descriptive paper v. -----
for different questions vi. -----
7. Only one answer for objective
questions 2. ‘Championing Quality’ is the job
8. We need to write the exam with of
‘#2’ pencil only (you can use a v. Senior
mechanical pencil if examination Management
instructor allows you to do that, vi. Junior
for us he allowed to use the Management
mechanical pencil) vii. QA Manager
9. Please practice writing with viii. None of the above
pencil
10. Answer at least one set of 3. Given the following costs:
descriptive question paper on Requirements analysis - $ 1000
your own with full answers Rework - $ 1000
before going to the exam. This Code review - $ 1000
will really help you Testing - $1000

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CSQA Raw Question Bank
Training - $ 1000
Design - $ 1000
The cost of Quality is
k. $1000
l. $2000
m. $3000
n. $4000
o. $5000
4. The first stage in the software life
cycle where test data is
generated is
e. Planning stage
f. Requirement Analysis
g. Design
h. Construction
5. Baselines measure
______________________
change.
k) Situation prior to
l) Expectation of benefits of
m) Effects of
n) Desirability of
o) None of the above
6. What type of control is a job
accounting log?
a) QA
b) QC
c) Review
d) Data Collection
7. On a random basis application
systems are audited after
implementation to determine
whether or not the system met
standards. This is an example of
f) Detective control
g) Quality control
h) Quality Assurance
i) Corrective control
j) None of the above
8. Total Quality Management
involves ----------------------- in an
organization.
F. Top Management
G. Up to middle management
H. Only workers
I. All employees
J. Employees in Production
Department
9. The expenditure for developing
an s/w system will cost the
$10,000. To find out the cost
benefit analysis with money
value today what you will do.
a) Pareto analysis
b) Present value of money
c) Flow chart
the d)
10. Toyota adopted a technique and
which became a most famous
one later:
A) Tools acquisition
techniques
B) JIT technique
C) Work bench Technique
D)
11. Test types include
a) Unit, integression, system,
independent, acceptance
b)
c)
d)
12. Six sigma quality, when
expressed as defects per million
parts represents:
g) 3.4 defects per 1000 parts
h) 3.4 defects per 100000 parts
i) 3.4 defects per 1000000 parts
j) 3.4 defects per 10000000 parts
13. An example of deployment of a
quality approach is
- 71 -
CSQA Raw Question Bank

(f) The degree to which the vi. Minimize Risks

approach embodies effective vii. Avoid risks
evaluation / improvement viii. Anticipate the
cycles risks involved, analyze
(g) The appropriate and effective them and plan for
application to all product and suitable action as and
service characteristics when the risk happens
(h) The effectiveness of the use
of tools, techniques and 18. You will change a security
methods password,
(i) The contribution of outcomes v. When you suspect it has been
and effects to quality leaked
improvement vi. When someone else comes to
(j) The significance of know of it
improvement to the vii. On a regular and periodic basis
company's business viii. All the above

14. Function Point is not a measure 19. You can improve the Quality of a
of process by
l) Effort v. Making large improvements, in a
m) Complexity few areas
n) Usability vi. Making small improvements, in
o) All of the above many areas
p) Size vii. Implementing tools, techniques
q) None of the above and methodologies
viii. Spreading awareness about
15. Normal variance in the operation Quality
of processes is due to
f) Assignable causes 20. In Statistics, ‘Mean’, ‘Median’
g) Random causes and ‘Mode’ are measures of
h) Common causes v. Central Tendency
i) Uncommon causes vi. Variance
j) None of the above vii. Deviation (Standard Deviation)
viii. Dispersion

16. As a Quality Assurance 21. Measure is a single attribute of

professional, which of the quality (True/False)
following skills do you feel is the
most important for your 22. Unit testing is associated with
profession a. Regression test
vi. Communication, written and oral b. Black box test
vii. Measurement c. White box test
viii. Tools, techniques and d. Inspections
methodologies 23. Which language is considered as
ix. Combination of any of the above the standard language for all
two web page applications?
x. None of the above a. JAVA
b. COBOL
17. The purpose of Risk c. XML
Management in a project is to d. C++
v. Eliminate Risks

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CSQA Raw Question Bank

24. In web based systems these

systems will be customized to
suit to different environments
even though this is not in the
requirements (True / False)

25. An organization took 3 years to

reach from Level 1 to Level 3. It
is very difficult to reach the Level
5 (True/False)

26. In Workbench model where

Tools can be applied
a. At Plan & Do
b. At Plan
c. At Do
d. -----

27. What is ‘e’ is e-Commerce?

a. Electrical
b. Electronic
c. Engineering
d. Economical

28. What is the Diagram shown

below?

D A

C
B

a. Histogram
b. Pie Chart
c. Bar Chart
d. Check Sheet

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CSQA Raw Question Bank

Objective-Paper-12 1.20% Of organisation's customers account for

(List of 165 questions)
1. Pareto chart is also known as 80 - 20 rule T/F
2. What does 80 - 20 rule mean?
3. Pareto chart is aimed at -
4. Pareto concept was developed by -
A) Taiichi ohno
B) Edward Deming
C) Malcolm Baldrige
D) Joseph Juran
E) Pareto ans
5. Joseph juran identified that magnitude of
wealth was controlled by small percent of
people. T/F
6. What is pareto concept?
7. What is the objective of pareto chart?
8. What are the steps involved in using pareto
chart?
9. Pareto chart can be used by any area in
information systems T/F
10.Analysis of the problem does not require
more time as the problem area is identified. T/F
11.Documenting can be automated or done
manually. T/F
12.Documenting has to be automated T/F
13.Documenting has to be done on continuous
basis T/F
14. Elimination process is used in reducing
problems T/F
15. Pareto chart analysis continues until the
process becomes defect free. T/F
16.In pareto analysios causes are ranked by
frequency. T/F
17.What are the intrepretations of 80 - 20
rule/pareto analysis?
80% of its revenue.
2.20% Of organisation's products produce 80%
of profits.
3.80% of customers' complaints by volume are
20% of problems.
18.Use of pareto analysis is one of the most
powerful quality tools. T/F
19.Steps followed in preparing a pareto analysis
are –
A)name the events that will be analysed.
B)count the named incidences.
C)rank the counts of frequency by a barchart.
D)validate reasonableness of the pareto analysis.
20. Validating reasonableness of analysis means
-
Checking whether 20% of the defects account
for 80% of the total frequency.
21. Very few individuals can differentiate
between QC and QA T/F ?
22. Most QA groups infact practice QC. T/F
23. Between QA & QC latter is most important.
T/F
24. Define Quality
25. Quality is an attribute of a ______________.
A product something ____________.
26. Differentiate between process and artistic
endeavors.
27. Quality Assurance is an activity which
verifies whether or not the product produced
meets standards. T/F
28. QA is an activity which establishes and
evaluates process which produce the products.
T/F
29. If there is no process there is no role for QA.
T/F
30. QA would determine
a. need for, acquire or help install system
develop methodologies
b. estimation process
c. system maintenance process

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CSQA Raw Question Bank

d. all of the above 38. Quality Assurance would determine the need
e. none of the above for
A) Acquire or help install system development
31. Process once installed ____________ would Methodologies.
measure them find weaknesses in the B) estimation processes
____________ and then __________ those C) system maintenance process
weaknesses and to _____________, D) All the above
____________ process.
39. Quality control relates to/concerned with a
32. It is possible to have _____________ without specific product or service (TRUE/FALSE)
QA.
40. Quality Assurance would measure the
33. Define QA and QC. process to find weakness in the processed then
correct those weakness to continually improve
34. Group the following as QA or QC: the process. (T/F)

a. It relates to specific product or service
b. It requires whether specific attributes are in or
in, a specific product.
c. It identifies defects for the primary purpose
correcting defects.
d. It is the responsibility of the worker
e. It helps establish processes
f. it sets up measurement programs to evaluate
processes
g. it identifies weaknesses in process and
improves the
h. it is a management responsibility frequently
performed by a staff function
i. ______ evaluates whether or not _______ is
working the primary purpose of determining
whether or not t
is a weakness in the process
j. it is concerned with specific product.
k. it is concerned with all of the products that
will
be produced by a process
l. it some times called __________ over _______
because it evaluates whether ___________ is
working
m. __________ personnel should not ever
perform ______
unless doing it to validate ___________is
working.
35 - A Differentiating quality control from
quality assurance
41. Quality control verifies whether specific
attribute(s) are in or not in a specific product or
service.(T/F)
42. Quality Assurance evaluates whether or not
quality control is working for the primary
purpose of determining whether or not there is a
weakness in the process (T/F)
43. Quality assurance is always called quality
control over quality control because it evaluates
whether quality control is working (T/F)
44. Quality Assurance is concerned with all of
the products that will ever be produced by a
process. ( T/F)
45. Quality assurance personnel should not ever
perform quality control unless doing ti to
validate quality
control is working. (T/F)
46. Define Quality Assurance:
47. Define Quality Control:
48. What does quality mean?
49 . Between quality control and quality
assurance, quality control is the most important.
T/F

36. Quality Control is an activity which verifies 50. Quality is an attribute of the product or a
whether or not the product produced meets service. T/F
standards (TRUE/FALSE)
51. Quality is achieved through
37. Quality Assurance is an activity which ________________
establishes and evaluates the processes which
produce the products ( T/F) 52. What is quality control?

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CSQA Raw Question Bank

53. What is quality assurance?

54. QA determines need to acquire or help install
system development methodologies, estimation
processes, system maintenance processes etc.
T/F
63. Internal auditors normally coordinate their
activities and work in conjunction with the
organizations' firm of external auditors (T/F)
64. What is auditing?

55. It is possible to have QC without QA T/F 65. Define internal auditing?

56. Differentiate between quality control and 66.Internal auditing is -

quality assurance.
A) An independent appraisal activity within
* 1. Relates to specific product ³ Helps establish organization.
processes B) Reviews operations.
* Or service ³ Concerned with all C) service to management.
* ³ Products.
* 2. Verifies presence ofspecific ³ Sets up 67. Define quality assurance?
measurement
programs A) activity within information system.
* Attributes in product/ ³ To evaluate processes. B) implementing quality policy.
* Service ³ C) through developing and improving process.
*³ D) leadership position.
* 3. Identifies defects for ³ Identifies weaknesses E) emphasizes strong interpersonal activities.
in
* Correcting them. ³ processes and improves 68. Both internal auditing & quality assurance
them. are professions
* ³ Evaluates whether QC is T/F Ans: T
* ³ working to determine
* ³ weakness of product. 69. Criteria of profession -
* 4. Responsibility of worker ³ Responsibility of * a) code of ethics
* ³ Management. * b) statement of responsibilities
*³ * c) program of continuing education
* ³ QA is called quality control * d) common body of knowledge
* ³ over quality control. * e) certification program
* ³ Validates quality control. *
* 70. Difference between auditing and QA lies in
57. Define quality assurance? statement of responsibilities and CBOK T/F
71. Internal auditor involves in the developing of
58.Both QA and QC are required to make quality standards. T/F
happen T/F 72. Internal auditor evaluates QA principles of
the company. T/F ANS
59. Define internal auditing: 73. Internal auditor evaluates interaction of all
company groups to meeting objectives. T/F
60. Quality assurance is that activity within 74.Types of auditing are -
information systems charged with implementing
the quality policy through developing and Financial auditing
improving processes. (T/F) operational auditing
Program auditing
61. Both internal auditing and quality assurance
are professions. (T/F) 75.Main role of QA is to identify and report
problems and QA should have a positive role.
62. Internal auditors must have knowledge of the T/F
Standards for the Professional Practice of 76.Role of QA is to find and implement
internal auditing and are required to comply with solutions for problems and has a positive role.
those standards in the performance of their work. T/F
(T/F) 77.Responsibility of internal auditors are -

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CSQA Raw Question Bank

78.Skills of internal auditors - 83.It is possible to have quality assurance

without quality control
a) Knowledge of standards for their practice and
to comply 84.Quality control relates specific product or
with those standards. service T/F

b) Review means of safeguarding assets and 85.QA is called QC over QC T/F

verify existence
of assets. 86. Judgement is an audit function T ?f

c) Verify compliance of corporate policies, 87. AQL means -

plans, 1. Audit quality level
procedures, and applicable laws and regulations. 2. Audit quantity level
3. Accepted quality level
d) Co-ordinate and work in conjunction with 18. Management must support zero defects T/F
external
auditors. 88. Deficiencies of AQL are -
1. Undermines the concept of quality
e) Communicate directly with senior corporate 2. Does not aim at eradicating the cause of
officers and defects
Board of Directors. From the processes.
3. 1 & 2
79.Activities of QA - 4. None of the above.

1.Develop information system policies, 89. Non conformance must be detected as early
procedures and as possible
standards. measured. T/F
2.Acquire and implement tools and
methodologies. 90. High defect prone products and processes are
3.Market/create awareness programs/concepts. identified
4.Measure quality. testing the product after all processes are over. T/
5.Defect analysis. F
6.Statistical process control.
91. 80% Of all defects are attributable to
80. Quality means meeting requirements, incorrect ineffective processes. T/
meeting customer needs and a defect free
product 92. _____________ is responsible for processes
(a) Customers view point (b) Producers view and must accept the responsibility for
point nonconformance at least to 80% attributable to
(c) a and b the processes.

81. Services are a form of product T/F 1. QA department

82. Quality is achieved through process T/F
83. Artists create products which involves
process T/F
84.Activity which establishes and evaluates the
process which produce the product
a)QA b)QC c)a and b
82.QA would determine the need for
1. Acquire or help install system development
methodologies
2. Estimation Process
3. System maintenance process
a) 1 & 2 b) 1 &3 c)123
2. QC department
3. Information technology management
93. The concept that is an integral part of
information technology function is -
1. Meeting the requirements
2. Producing a quality product
3. Customer's view of quality is the correct view
quality.
94. Probability of being successful is extremely
high, customer's problems are taken as
company's problems.

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CSQA Raw Question Bank
T/F
95. Quality work can be rewarded. T/F
96. The topics of standards and nonconformance
should discussed in every meeting to improve
quality. T/F
97. Quality is a ______________ Responsibility.
1. Staff
2. Line
3. Both
98. Everyone should be involved in quality
improvement programs. T/F
99. Types of measurement of performance are -
1.strategic, statical, operational
2.Strategic, tactical, operational
100. Match:
1. Strategic - a. Operational management
2. Tactical - b. Executive management
3. Operational - c. Middle management
16. Quality assurance is a ____________
function. (line/staff)
101. Quality Assurance Dept should not have
independent reporting line to senior management
and they should report to middle management
for better performance (T/F).
102. Generally the strength of QA dept should be
______________ percent of size of organization.
a) 1 to 2
b) 3 to 6
c) 10 to 20
d) 70 to 80
103.. Evaluations of planning are based upon the
thoroughness and effectiveness of processes
including the information used. (T/F)
104. Evaluations for strategic quality planning
do not depend upon
a. How planning activities are organized
b. Whether or not the company has a planning
department or officer
c. a & b
105. Quality assurance of products and services
evaluations take into account consistency of
execution of quality operations that incorporate a
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sound prevention basis accompanied by
continuous quality improvement activities.
(T/F)
106. Consistency of execution is taken to mean
the existence of defined and
a suitably recorded processes with clear
delineation of responsibilities
b consistently executing operations
c other factors
107. Evaluations for quality assurance of
products and services depend upon
a. How responsibilities are distributed or
organized or
b. Whether or not the company has a quality
organization or officer
c. None of the above
108. Quality results category examines the
company's quality improvement and quality
levels by themselves and in relation to those of
competitors. (T/F)
109. The number and types of measures for
quality results depend upon factors such as
a the company's size
b types of products and services
c competitive environment
d all the above
110. Quality results evaluations consider whether
or not the measures are sufficient to support
overall improvement and to establish clear
quality levels and comparisons. (T/F)
111. Methods used to determine whether or not
the process is under control and is helpful in
identifying root cause of process problems which
are causing defects:-
A) Prioritisation matrix
B) statistical process control
C) pareto chart
D) control charts
112. The method by which product correct is
determined and action is
initiated when non-conformance is detected is:
A) Quality assurance
B) Quality control
C) Auditing
D) None of the above
CSQA Raw Question Bank

A) Show a circular from the Top Management,

113. The order in which measurement types saying that the Standard has to be followed.
support an organization as TQM concept is B) Linking the following of standards to the
individuals’ performance appraisal.
A) Tactical, strategic, work personnel C) Involve your people (the people who will be
B) work personnel, strategic, tactical using the standard) in the development of the
C) strategic, tactical, work personnel standard.
D) None of the above D) Show them the standard and ask them to
follow it
114. On a random basis, sample tests are done by
QA person to determine 121 You are a Quality Assurance professional.
whether or not the system met standards. This You have been asked to address a problem,
activity can be classified as where the customer is reporting a lot of bugs.
A) Quality control You will
B) Quality assurance A) Initiate more Reviews, Walk-through and
C) Judgemental sampling Inspections
B) Attach the number of bugs reported on a
115. Which is not a good Q. A practice product to the concerned developers
performance appraisal
A) Inspection by leader C) Recommend that more time be spent on
B) Peer to Peer Review system testing
D) Do a root cause analysis of the bugs and try
116. The causes of frequency is arranged in to prevent them from occurring again
pareto chart by
A) ascending order
B) decending order 122.As a Quality Assurance professional, you
C) same order will be doing
A) Reviews, Walk-throughs , and inspections
117. Strategic quality plan should be part of B) Unit Testing
A) Quality Plan C) Statistical Process Control
C) Quality charter D) Identify the weak areas in a SDLC, take
D) Overall Business Plan corrective action, so as to ensure it does not
occur again
118. As a Quality Assurance professional, which
of the following skills do you feel is the most 123. Quality Analysts are involved with
important for your profession A) Defect Detection
A) Communication, written and oral B) Correction
B) Measurement C) Defect Prevention
C) Tools, techniques and methodologies D) Protection
D) Combination of any of the above two E) None of the above
E) None of the above F) Ensuring that all the processes are followed,
by conducting periodic checks
119.Your manager asks you to come up with a
standard. The order in which you will 124. A ‘Run Chart’ can be used to identify the
accomplish it is cause of defects.
A) Standard, Process and then, Policy A) TRUE
B) Policy, Standard and then, Process B) FALSE
C) Process, Standard and then, Policy
D) Policy, Process and then, Standard 125. To complete your tasks/job(work-product),
when you are going through a document and
120. You are asked to implement a Standard as adopting the steps detailed in it, in a sequential
the Quality Manager. (i.e. You are made manner, you are following a
responsible to ensure those standards are A) Workbench
followed by the team). Then which of the B) Flowchart
following will you do, C) Process
D) Procedure

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CSQA Raw Question Bank

133. Statistical methods are used to

126. Quality assurance is a function responsible ---------------------------- and -------------------------
for --------------------------------. problems incurred as a result of operating
A) Controlling quality processes.
B) Managing quality A) Identify, solve
C) Inspections B) Accumulate, analyse
D) Removal of defects C) Measure, probe into
D) Find, project
127. Quality assurance is a catalytic function 134. Pareto chart provides corrective actions for
which should encourage quality attitudes and high frequency causes of problems.
discipline on the part of management and A) true
workers.. B) false
A) true
B) false 135.Pareto concept is merely an
---------------------------- of the
------------------------ of a problem by type of
128. The word management in quality assurance cause.
describes many different functions, A) Effective method, analysis
encompassing B) Accumulation, resultant effect
A) Policy management C) organized ranking,causes
B) Human resources management, safety
control 136. The steps involved in developing a pareto
C) Component control and management of other chart are:
resources and daily schedules. A) identify problem area
D) All of the above B) identify and nam,e causes of the problem
E) None of the above C) document the occurrence of the causes of the
problem
129. In statistical process control, statistics are D) rank the causes by frequency, using pareto
used for determining whether the process is chart
within acceptable variance from standards. E) all of the above
A) True F) none of the above
B) False
137. The Quality manager will find it difficult to
130. Statistical process control help to identify effectiviely implement the QAI Quality
the ------------------------- of process problems Improvement Process, unless his organisation is
which are causing defects. willing to accept the Quality principles as a
A) Root cause A) the organisation’s policy
B) Nature B) a challenge
C) Person/persons involved C) the corporate vision
D) All of the ab D) the organisation’s goal
E) None of the above E) a management philosophy
F) all of the above
131.Statistical methods are used to differentiate
random variation from ---------------. 138. Pareto chart provides corrective action for
A) Standards high-frequency causes of problems
B) assignable variation A) True
C) Control limits B) False
D) Specification limits
139. The step-by-step method to ensure that
132. Random causes of process problems can be standards are met is a
---------------------- eliminated. A) Procedure
A) Sometimes B) Checklist
B) Never C) Process
C) Rarely D) Checksheet
D) Always

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CSQA Raw Question Bank

140 An activity that verifies compliance with A) Knowledge of standards for the professional
policies and procedures and ensures that practice of internal auditing
resources are conserved is B) To perform statistical process control
A) an inspection C) To acquire and implement tools
B) an audit
C) a review 148. QAI believes that the main role of auditing
D) an assessment is to

141. Which is rated the number one skill A) Find and implement solutions for the
required for the quality assurance analyst? problems
A) Reading B) measure quality
B) Oral C) market the awareness of quality concepts
C) Writing D) identify and report problems
D) Arithmetic
149. As a Quality Assurance professional, which
of the following skills do you feel is the most
142. Quality Assurance Manager is responsible important for your profession
for Quality Assurance activity
A) True A) Communication, written and oral
B) False B) Measurement
C) Tools, techniques and methodologies
143. Quality assurance is D) Combination of any of the above two
A) A management responsibility E) None of the above
B) Worker's responsibility
150. Your manager asks you to come up with a
144. The five generally accepted criteria namely standard. The order in which you will
code of ethics, statement of responsibilities, accomplish it is
Program of continuing education, Common body A) Standard, Process and then, Policy
of knowledge and Certification program are B) Policy, Standard and then, Process
recognized for C) Process, Standard and then, Policy
D) Policy, Process and then, Standard
A) A Profession
B) An internal audit 151. According to Dr. Ishikawa, the term ‘Strive
C) Quality assurance for Zero Defects’ helps the staff to achieve it.
D) All of the above A) TRUE
E) None of the above B) FALSE

145. The difference between Internal auditing 152. You are a Quality Assurance professional.
and Quality Assurance center heavily around You have been asked to address a problem,
A) Statement of responsibilities where the customer is reporting a lot of bugs.
B) Common body of knowledge You will
C) Code of ethics A) Initiate more Reviews, Walk-through and
D) A and B Inspections
E) A and C B) Attach the number of bugs reported on a
F) A, B and C product to the concerned developers
performance appraisal
146. Internal auditing can get involved in C) Recommend that more time be spent on
A) Developing procedures system testing
B) Standards D) Do a root cause analysis of the bugs and try
C) A and B to prevent them from occurring again
D) Evaluating the interaction of group
companies 153. An example of deployment of a quality
approach is:
147. Skills to be possessed by internal auditor A) The degree to which the approach embodies
but need not by a quality analyst are effective evaluation cycles

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CSQA Raw Question Bank

B) The effectiveness of the use of tools, 6. Ishikawa Diagram

techniques, and methods
C) The contribution of outcomes and effects to
quality improvement
D) The significance of improvement to the
company’s business
154. The concept of continuous improvement as
applied to quality means
A) Employees will continue to get better
B) Processes will be improved through a few
large improvements
C) Improved technology will be added to the
process, such as acquiring CASE tools
D) The functionality of the products will be
enhanced
155. Question on definition of 'Quality Policy'
165. Pareto Analysis
A) A tool to classify possible cause of the
problem
B) Method to seek out most importance cause of
the problem
C) A form to gather and record data in an
organized manner
D) A technique used to divide data into
homogenous groups
E) Plot showing relationship between 2 variables
F) A bar graph to display the frequency of
occurrences of the measure data
G) Statistical technique to monitor the stability
of the process

156. Most useful skill of a QA

A) Oral, and written communication

157. What are the 7 quality tools?

158. Aim given to control charts is:

159. Who initiates change in IT process/

methodology:
A) QA Manager
B) IT Manager

160. QA does not have:

A) Code of ethics
B) CBOK
C) Statement of responsibilities
D) Wrong option

161. Cause-and-Effect diagram is - definition.

162. Definition of Pareto concept.

163. Post-implementation review is:

A) Audit
B) Process
C) Quality assurance
D) Quality Control

164. Drawing a sample to make conclusions

about the quality of a program - tech. used:
A) Statistical Sampling
B) Judgemental sampling

1. Histogram
2. Scatter diagram
3. Stratification
4. Check sheet
5. Run Chart

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