KPI Analysis in GSM Network Page 1 of 2

Key Performance Indicator (KPI) Definitions

1. Call Setup Success Ratio (CSSR)
This is defined as the ratio of successful calls to attempted calls. This
formula calculates the proportion of mobiles which successfully access a
TCH.
CSSR % = (Successful TCH Seizures/Attempted TCH Seizures) X 100
2. TCH Blocking
TCH Blocking is the ratio of blocked TCH Seizure attempts to that of all
attempted TCH Seizures.
TCH Blocking % = (Blocked TCH Seizures attempts/Attempted TCH Seizures) X 100
3. SDCCH Blocking
SDCCH Blocking is the ratio of blocked SDCCH Seizure attempts to that of all
attempted SDCCH Seizures.
SDCCH Blocking % = (Blocked SDCCH Seizures attempts/Attempted SDCCH Seizures) X 100
4. TCH Assignment Failure Rate
TCH Assignment Failure Rate (excluding blocking) is the rate of TCH seizure
failed (system + radio) during normal assignment procedure over the total
no of TCH requests for normal assignment procedure. It is mostly expressed
as a %.
TCH Assignment Failure Rate = (Failed TCH Seizures / TCH Assignment Requests) X 100
5. Drop Call Rate (DCR)
Drop Call Rate calculates the proportion of mobiles which, having
successfully accessed the TCH, subsequently suffer an abnormal release,
caused by loss of the radio link. This figure is comprised of RF Losses on the
TCH plus losses during handover.
DCR % = (Total Abnormal Release/(Successful TCH Seizures + Intra cell HO + Inter cell HO)) X 100
6. Call Success Rate (CSR)
Call Success Rate is the single overall figure for network quality from a
subscriber’s perspective which represents the proportion of calls which
complete successfully i.e. Set-Up successfully and do not suffer an RF loss
before user termination or successful hand out.
CSR % = CSSR % X (1- DROP CALL RATE)
7. Handover Success Rate (HSR)
The Handover Success Rate statistic tracks the percent of handovers that
were attempted from the source cell (cell for which the statistic is
presented) that succeeded in making it to the destination cell.
HSR % = (Successful Outgoing Internal Inter Cell HO/Attached Outgoing Internal Inter Cell HO ) X 100
Performance Monitoring
1. Daily
Daily Performance Monitoring focuses on assessing and identifying issues
that need immediate attention.
2. Weekly
Weekly reporting should be done for a weekly performance evaluation of
the network.
3. Monthly

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KPI Analysis in GSM Network Page 2 of 2

Monthly reporting should be done for generating KPI trending and

strategically implementing Network changes or expansions.

All KPI reports need to be monitored at the following different levels:

Cell Level
BSC Level
Network Level
Performance Monitoring Data Inputs:
Performance data can be collected from the following different sources.
Following KPI’s need to be given special attention:
 Call Setup Success Rate
 Assignment Failure Rate
 Drop Call Rate- TCH & SDCCH
 Handover Success Rate- Intra & Inter
 TCH & SDCCH Blocking

These stats can be collected from the following different sources:-

 KPI Statistics
 Drive Test Field Report and Post Processing data
 Customer Complaints
 Performance tools in OMCR in Uplink, Downlink and call trace data