IELTS Letter Writing / GT Writing Task 1:

You should spend about 20 minutes on this task.

You recently took a part-time job working for a local company.
After a few weeks you realised there were some problems
with the job.
Write a letter to the manager of the company. In your letter
-- explain why you took the job
-- describe the problems that you experienced
-- suggest what could be done about them.

Write at least 150 words.

Model Answer 1:
Dear Mr. Chen,

My name is Rona Lyn Olivar. I am one of your part-time receptionists in your Brighthand hotel for 2 weeks now.
I am writing to you today because of the two problems I have encountered in the reception area that you are
not aware of.

Firstly, duty staffs at night shift are always inside of the hotel's quarters sleeping. Only I and Lindsay who is
also new in the area are working at night time. Even if we knock them at their door when there were many
guests arrived on Saturday evening, they still did not mind us. This happens 3 times already and I think you
must know it.

Secondly, the food that are supposed to be cooked for the hotel customers were eaten by some of the head
staffs. One of the breakfast meals that were not eaten by one of the guests were brought to the staff quarters
and ate by the head. I believe this is against the rule of the company.

I think they should be reprimanded so that they should learn their lesson and I look forward to your response
regarding this matter.

Yours sincerely,
R.Olivar
Model Answer 2:
Dear Mr. Adison,

I am a part-time call-centre operator at your company, started working about 4 weeks ago. I am writing to
indicate the problem I encountered during my work.

Actually, I decided to took the position of a telesales specialist because consider myself able to develop a
career in sales due to my skill of establishing good contact with people and make them trust me. However, I
realised there are some obstacles on a way to success.

The problems started 3 weeks ago then the system administrator updated my software. At the time of a call I
was querying a customer for his personal data then suddenly my computer reloaded and this person’s profile
was lost. This situation repeated in the future for several times. I asked the system administrator to solve this
problem, but he told me this is solely my fault and my computer skills are below required to use this program.

I am assured the complete situation makes company profits lower. I believe that software managing specialist
could fix the problem if the initiative would be taken by a senior manager of your rank.

Sincerely yours,

Ben Flip

Model Answer 3:
Dear Mr. Patrick,

I am writing to raise a concern about the problems faced by me in the job at your company. I am Riya, and
have joined your company as a computer operator six weeks back as a part timer to fund my internship in
software programming course.

I was told at the time of joining that the working hours would be from 5 to 8 pm so I agreed to do this job as it
fits well into my daily schedule. However from the past 2 weeks, customer-calls have increased a lot during
post lunch hours due to the upcoming events in the city. Unfortunately, my college ends at 4 pm and it’s
impossible for me to reach 2 hours early daily. Although, I had managed to work extra time till last week by
missing few lectures at college but it seems unmanageable in future as this affects my studies.
Thus, I would appreciate if you could allow an addition of one more person in the team till end of the events in
the city. It will also be very helpful if we can devise a new organized way to handle high customer calls. We can
discuss over this new process tomorrow at your convenient time.

Looking forward to meeting you soon.

Yours sincerely,

Riya

[ Written by - Riya Nagpal ]

Model Answer 4:
Dear Mr. James,

I'm writing to thank again for giving me the opportunity to work in your company and ask you to help me in
some problems which I have had over last several weeks with my job.

As you know I have been working as the cost-benefit analyzer in the project management office from 20th
September three days per week. Recently our office head has wanted me to work four days per week which is
against our work contract. However; I would like to work in your company whole of the week as it causes me to
earn more money and I would find more valuable experience, It would be conflicted with my education
program as I should go to my courses in Wednesdays and Fridays.

Also the office head had promised me to allocate a desk computer for analyzing project data which is still not
performed. In fact, I am using my own laptop to work with the Preamovera Software and I am always worried
about losing project data if some technical problems come to existence.

I hope that these not make you any difficulties and you would allow me to work according to our primary work
contract and would provide me a desk computer.

I look forward to hearing from you in the near future.

Yours faithfully

Milad Rahimi
[ Written by - Milad Rahimi ]
Model Answer 5:
Dear Sir/ Madam,

With due respect, I would like to inform you that, I have joined in your company as a part time employee few
weeks ago. I had to take the job due to internship program which is required to complete my university study.

However, during this short span of my work I have noticed some difficulties with the job of analyst. Since my job
is to help the analysts for collecting different data from various sources as per their requirement, I had to collect
same data many times. The main reason behind this redundant work is lack of MIS reporting software and
database. There are lots of benefits that can be taken by using that type of software. It helps to archive data in
a systematic way which can be retrieved later easily. This not only helps to reduce redundancy of work but
increases the efficiency of analysts. Though purchasing the MIS reporting software is little bit costly, it will help
you to spend more time for analysis and generate quality analytical report also.

Therefore, I request you to invest for purchasing a MIS software which will be a bit costly for you in short run
but you will have several times of return in future.

Yours faithfully,

Safayet Ullah

[ Written by - Safayet Ullah ]