• SOMNATH MONDAL

Village-Nirisha, Post-Bhattapara,Dist.-Bankura,West Bengal , India

somnathmondal654@gmail.com
+919547208667

JOB OBJECTIVE

~Restaurant Operations / Guest Relationship Management /

Designation Preference: Fine dine waiter.

-Scaling new heights of success with hard work & dedication and leaving a mark of excellence on each step; targeting
challenging assignments with a leading organization of repute.

AREAS OF EXPERTISE PROFILE SUMMARY

Restaurant Operations
Guest Relationship
Management
Inventory Management
Team Management
Reporting & Documentation
Process Improvement
Liaison & Coordination
• (3 years’ Bsc. in catering science and hotel management) with 1 years of rich &
versatile experience in Restaurant Operations.
• Capable of taking decision in absence of Supervisor.
• Acknowledged for handling the set-up of In room dining with a key focus on
developing customer relationship, taking order and managing billing & guest
complaints to enhance their satisfaction.
• Proven abilities in ensuring delivery of high quality services to support customer
needs & achieve continued high customer satisfaction from all operational users.
• Deft in handling In room dining including resource planning, procurement, billing &
inventory management to ensure smooth processes.
• Proven track record of establishing processes & SOPs, streamlining workflow and
creating environment to enhance productivity.
• Proficient in investigating, analysing & correcting problems in quality at In room
dining and implementing effective measures to manage minimum & maximum
inventory level, without hampering any process.
• An innovative, loyal & creative professional with strong communication, analytical
& interpersonal skills through promotion of teamwork motivation.

CORE COMPETENCIES

Team Management:
• Leading, mentoring & monitoring the multi-skilled team members to ensure efficiency in process operations; planning
& scheduling their assignments to achieve pre-set goals within pre-set time, quality & cost parameters.
• Creating & sustaining a dynamic environment that fosters development opportunities and motivates high performance
amongst team members; imparting continuous on-job training to ensure greater operational efficiency.

In room dining /Restaurant Operations Management:

• Checking the availability of best raw materials in terms of money & quality; ensuring that correct stock is ordered to
maintain business standards.
• Handling the maintenance of excellent health & hygiene standards as per company policies & performance standards;
developing Breakage Report, Log Book and other paper works with the team.

Guest Relationship Management:

• Delivering high-value services to upscale satisfaction levels of guests; ensuring an excellent customer experience. with
regard to all parameters (time, quality & food) & pre-set LQA Standard.
• Resolving guest complaints by rendering high-value services (total satisfaction guarantee) and answering queries to
ensure minimum TAT.

ORGANISATIONAL EXPERIENCE

Now I am working in Redisson blu ,Alibaug from 1st March to till now .

Role:
• Coordinating with the team & helping the management in various paper work.
• Assuring the smooth implementation of HACCP norms.

Highlights:
• Essayed a key role in implementing new initiatives such as product knowledge for opening & introducing additions to
existing set-up.
• Enhanced revenue by 100% by eliminating waste & updating the menu.

INDUSTRIAL TRAINING

• 6 months Industrial Training training in F & B Service, F & B Production, Front Office, House Keeping from The gateway
Hotel, ambad,Nashik, Maharashtra, India.

IT SKILLS

• Well versed with Microsoft Office, excel, word and Internet Applications.

EDUCATION

2017 (3 years Bsc. In Catering science and hotel management) from Asansol Society of Hospitality management
affiliated to Coimbatore University.

2011 12th from Beliatore High school , affiliated to WBBHSE Board.

2009 10th from Ramharipur Ramkrishna Mission Madhyamik Vidyalaya, affiliated to WBBSE Board.

PERSONAL DETAILS

Date of Birth: 29th January 1994

Languages Known: English, Hindi and Bengali

Nationality: Indian

Permanent Address: Village-Nirisha, P.O.-Bhattapara , P.S.-Barjora, District- Bankura, State- West Bengal, Pin-722203

Visa Status:
Marital Status: Unmarried.