GLEN LANTAJO LLOSA

Cluster 1, Bliss 1
Brgy. 74, Tacloban CITY, PHILIPPINES
Cel. #(0906)-421-5254
Email add glowend311@gmail.com

PERSONAL BACKGROUND

AGE : 34 years old

BIRTHDATE : May 16, 1981
BIRTHPLACE : Tacloban City
SEX : Male
RELIGION : Roman Catholic
CITIZENSHIP : Filipino
HEIGHT : 5’6”
WEIGHT : 155 lbs.

EDUCATIONAL BACKGROUND

ELEMENTARY : St. Therese Child Development Center

Tacloban City-1994
SECONDARY : Leyte National High School
Tacloban City-1998
COLLEGE : Eastern Visayas State University
Tacloban City
AMA Computer School
Tacloban City

SEMINARS/TRAININGS ATTENDED

1. Computer Technician- TESDA-January 12, 2005 to April 15, 2005

2. Adobe Photoshop Top secret training course
3. T-mobile Product Training
4. Business Application Training course (Certified QuickBooks Pro Advisor)
5. Core Values and Standards of Business Conduct (Certified)
6. Understanding Privacy : Vertical and horizontal (Certified)
7. Use Policy Training (Certified)
8. IT Certified Professional ITIL v3.0 (Certified)
9. IT Certified Professional; IT Infrastructure Services Process Space (Certified)
10. Operating Systems Training (Certified)
11. Laptop components, peripherals & networks (Certified)
12. ITIS Six Sigma - Yellow Belt (Certified

WORK RELATED EXPERIENCES

Jan 2015
Systems Engineer /Programmer Analyst
Cognizant Philippines . | Mckinley Hill Taguig City , Philippines

Industry IT Infrastructure Services / IT-Enabled Services / BPO

Specialization Technical & Helpdesk Support
Role IT Support/Helpdesk
Position Level 1-4 Years Experienced Employee

RESPONSIBILITIES: Provide Help desk support to clients end user's Employee s,

Handle Problem Management, Handle incident Management,
Monitor service desk for tickets to the queue,
Modify configurations, utilities, software default settings, for local work stations
Assist on boarding of new users
Assign Users and computers to proper groups in Active Directory
ACCOMPLISHMENT: Completed 7 IT infrastructure Services training.
REASON FOR LEAVING: Seek for better career advancement opportunities and
exposure.

Aug 2012 - Jan 2015

(2 years 5 months)
Technical Support Representative
Convergys Philippines Inc. | Central Luzon, Philippines

Industry Call Center / IT-Enabled Services / BPO

Specialization Technical & Helpdesk Support
Role IT Support/Helpdesk
Position Level 1-4 Years Experienced Employee

RESPONSIBILITIES: Business Application Analyst

ACCOMPLISHMENT: Completed training, Level 2 support (Tier 2), Subject Matter
Expert (SME).
REASON FOR LEAVING: Seek for better career advancement opportunities and
exposure.

Feb 2011 - Aug 2012

(1 year 6 months)
Customer Care Assistant
Sykes Asia Inc. | Central Luzon, Philippines

Industry Call Center / IT-Enabled Services / BPO

Specialization Customer Service
Role Customer Service - General
Position Level 1-4 Years Experienced Employee
Monthly Salary PHP 23,000

RESPONSIBILITIES: Level 1 customer care agent

ACCOMPLISHMENT: Completed Trainings, certification for upskilling training
REASON FOR LEAVING: Seek for better career advancement opportunities and
exposure.

Jan 2005 - Jan 2011

(6 years)
Web Designer
JGEN SYSTEMS | Eastern Visayas, Philippines

Industry Computer / Information Technology (Software)

Specialization IT/Computer - Software
Role Project Management
Position Level Supervisor / 5 Years & Up Experienced Employee
Monthly Salary PHP 20,000

Web designer Lead / Network Administrator

RESPONSIBILITIES: To design and manage the development of websites for clients.
ACCOMPLISHMENT: Completed projects for 5 websites for major client - all delivered 1
month ahead of schedule.
REASON FOR LEAVING: Seek for better career advancement opportunities and
exposure.

TECHNICAL SKILLS:
Service Now Ticketing Tool, QuickBooks pro, premier, Enterprise Version, Adobe
Photoshop, Adobe Illustrator, Adobe Indesign, Adobe Dreamweaver, basic 3d max, basic
AutoCAD, network handling. Microsoft Office Proficient

OTHER SPECIAL SKILLS

Digital image enhancing, Digital Graphic Designing, Driving, Playing the Guitar, Singing,
Drawing, Drafting, Painting,

CHARACTER REFERENCES

Jerome B. Suarez
CEO\WEB DEVELOPER
JGEN Systems Philippines, Tacloban City
Contact#: 09178442506

Ceazar Ian Cenita

Senior Systems Executive
Cognizant Philippines inc.
Contact # : 09158324587

Harry Chris Berdan

Sales/Technical Support Representative
VXI Philippines
Contact #: 09273717578

Rod Eduard Corpuz

Subject Matter Expert
Convergys Philippines
Contact #:09176630464