FUNCTIONAL IMPACT ASSESSMENT DOCUMENT

Oracle Service
 12.1.3+ CONSOLIDATION FOR JANUARY 2014

Application Release: 12.1.3

Author: Kavita Bhat, Kavitha Mani & Ravikiran.
Creation Date: 24-Dec-2013
Last Updated Date: 21-Jan-2014
Version: 1.0

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Functional Impact Assessment Document for 12.1.3+ Jan 2014 Cumulative Patch
Contents

1 PATCH DETAILS.......................................................................................................................................................... 3

1.1 Consolidated Patch Details.................................................................................................................................................... 3

1.2 List of Patches/Fixes Included................................................................................................................................................ 3

2 SCOPE............................................................................................................................................................................. 4

2.1 New Features......................................................................................................................................................................... 4

2.2 Functional Changes............................................................................................................................................................... 4

3 FUNCTIONAL IMPACT............................................................................................................................................. 5

4 Notes....................................................................................................................................................................................................... 7

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Functional Impact Assessment Document for 12.1.3+ Jan 2014 Cumulative Patch
1 Patch Details

1.1 Consolidated Patch Details

This is a Release 12.1.3+ cumulative patch for Oracle Service for January 2014.

Patch Number Patch Description Comments

17855988:R12.CS.B 12.1.3:BUG FIXES FOR CS:JAN'14 RUP Cumulative patch for Release 12.1.3
PATCH

1.2 List of Patches and Fixes Included

  Click the following link to access the consolidated patch:
http://aru.us.oracle.com:8080/ARU/ViewCheckin/process_form?bug=17855988:R12.CS.B&release=1500&bugfix_id=1784060

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Functional Impact Assessment Document for 12.1.3+ Jan 2014 Cumulative Patch
2 Scope
The following sections list the scope of the cumulative patch, with reference to new features and functionalities, and bug fixes provided in
the patch.

2.1 New Features

There are no new features in this patch.

2.2 Functional Changes

There are no functional changes in this patch.

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Functional Impact Assessment Document for 12.1.3+ Jan 2014 Cumulative Patch
3 Functional Impact
The following table lists some of the bugs fixed in this cumulative patch, and the existing and post fix behavior of the impacted
application area.

Functional
Bug No Issue Description Behavior after Fix
Impacted Area
Create SR Form 17849516 Upward propagation is not working when Service request is closed when the tasks of
tasks are closed the service request are closed. The profiles
as mentioned below needs to be set
1. Service: Auto Closure of Service
Request = Yes
2. Service: Service Request Auto
Close Status = Closed (At
responsibility level)
3. Service: Task Auto Close Status =
Blank.
Create SR API 17921331 When CMRO creates SR through SR Successful creation of service request using
API, it throws the error service request API with the following
“(CS_SERVICEREQUEST_UTIL.contrac parameters in the API for an expired
ts_cross_val): The contract is not valid. contract
Please check the values for the following: sr_creation_channel := 'AUTOMATIC';
service request type, inventory item, creation_program_code := 'PMCON';
instance, and account and install site.”
And does not create the service request.

Task Details 17849955 The Task Details form opened with the The Task Details form opened using More
More button has the Contacts tab as button has the Resources tab as default.
default, and not the Resources tab.

Tasks creation 17898317 On using a task template to create tasks Successful creation of tasks from task
error “Owner is invalid. template without any value for the profile
CS_SR_TSK_CREATE_TASK_FAILED “Service: Default Task Assignee on the
TASK_TEMPLATE_GROUP=Field Service Request Tasks tab”.
Service” is displayed. This occurs only
when the profile, Service: Default
Task Assignee on the Service Request
Tasks tab is not populated.

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Functional Impact Assessment Document for 12.1.3+ Jan 2014 Cumulative Patch
Charges HTML 17902406 Price list LOV in Charges HTML page is The price list LOV in Charges HTML page
not filtered based on the Charges displays values based on the charges
Operating Unit. operating unit

Charges HTML 17925027 Invoice number link in Charges HTML Invoice number link opens up the invoice
page throws error page in Charges HTML

Debrief Charge lines 17878247 Costing API does not work for Debrief Costing information is present for the charge
Charge lines. Costing information is not lines generated for debrief charge lines for
present for charge lines generated from service activities with “Create Cost” flag
debrief enabled.

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Functional Impact Assessment Document for 12.1.3+ Jan 2014 Cumulative Patch
4 Notes
The following functional flows are impacted with the January 2014 Cumulative Patch:
 Upward Propagation in Service Request form: Closure of service request when tasks are closed with the below mentioned
profiles set at site level.
(a) Service: Auto Closure of Service Request = Yes.
(b) Service: Service Request Auto Close Status = Closed.
(c) Service: Task Auto Close Status = Blank.
 Create SR API: Creation of service request using Create SR API for a valid contract with below mentioned parameters
(a) sr_creation_channel := 'AUTOMATIC';
(b) creation_program_code := 'PMCON';
 Task creation from templates: Creation of tasks from task template with value for the profile “Service: Default Task
Assignee on the Service Request Tasks tab” set to an employee.
 Debrief charge lines: Creation of debrief charge lines for service activities with “Create Cost” flag disabled.
 Charge Lines:
(a) Creation of charge lines with costing information from Charges tab for service activities with “Create Cost” flag
enabled.
(b) Creation of charge lines from Charges tab for service activities with “Create Cost” flag disabled.

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Functional Impact Assessment Document for 12.1.3+ Jan 2014 Cumulative Patch