Serenia Residences Project Quality Plan

Construction Division
Project Quality Plan

PROJECT : Serenia Residences at Palm Jumeriah –PJCRC35I, Dubai. –
KB695
Prepared By : RAJESH
Date: 02/01/2016 Page 1 of 27
KURIAN
Client : Serenia Residences Limited
Address : Dubai, UAE.
Contractor : Khansaheb Civil Engineering L.L.C,

Dubai-UAE
Main Consultant : Godwin Austen Johnson (Middle East) –

Architectural Civil Engineering
Consultant
Structural : Ted Jacob Engineering Group
Consultant
MEP Consultant : Ted Jacob Engineering Group
Construction Ref : KB 695
Project : Serenia Residences at Palm Jumeriah –

PJCRC35I, Dubai
Issue Revisio Checked by: Approved by:

Date Doc. Ref
No n Project Manager Gr.Q.A Manager
02/01/1 KCE/PQP/KB6
03 2 R. Ravi
6 95 Mark Weibel
Prakash
KB695
Date: 02/01/2016 Page 2 of 27
KURIAN
Introduction
This Project Quality Plan (PQP) outlines the means whereby the
Divisional Quality System will be implemented on the Project. The
quality system is described in this document and is based on the
requirements of ISO 9001:2008.
Authorised by: R. Ravi Prakash - Gr.Quality Assurance Manager
Controlled copies issued to:
Copy No. 1 : Contracts Manager

Copy No. 2 : Project Manager
Copy No. 3 : Gr Q.A. Manager
Copy No. 4 : QA Manager
Copy No. 5 : Senior / Site Agent
Copy No. 6 : Godwin Austen Johnson
Copy No. 7 : Serenia Residences Limited
Any amendments to this document require the authorisation of the

Quality Assurance Manager, who will review the PQP at approximately
in six months intervals during the execution of the works.
Description of the Project and its Purpose
The project is consisting of 250 residential apartments with common

basement car park + 3 (G+9) Residential buildings including MEP,
Landscape, Ramps & Roads swimming pool and built up area
70,000sqm.
The project developer is Palma Development. This is a residential

development at Palm Jumeirah plot PJCRC35I, Dubai-UAE.
Quality Objectives for the Project
1. Reduce the inspection request rejections by 5% of the total

rejections for every month.
KB695
Date: 02/01/2016 Page 3 of 27
KURIAN
2. The appropriate revision of rejected IR to be

resubmitted within 1-2 days with all relevant quality
forms/ checklists and drawings.
3. Number of non conformances during Internal audits to be less

than 3 numbers
4. NCR’s to be responded immediately. The criticality and

severity impacting the affected activity must be
evaluated.
5. Wastage + Recycling to be as per waste management

guidelines by EHS green building norms
6. Deviation from critical path for any critical activity to be less

than 3 days
1.0 Project Organisation
The Project Manager is responsible for the implementation of the

Project Quality Plan. The Project Manager/In-charge is responsible to
the Engineer for the quality of work on the project.
1.1 Project Quality Controller (PQC)
The P.Q.C/QA Manager is a member of the site team, one of his

duties is to assist and monitor the system, reporting to the
Project Manager and also to the Gr. Quality Assurance Manager.
2.0 Company Procedures
The following Company Procedures will be adopted:-
OP 04 - Placement of orders for material procurement/delivery

and
issue
OP 04a - Procurement of Subcontract
OP 05 - Measurable Objectives
OP 06 - Estimating Procedure
KB695
Date: 02/01/2016 Page 4 of 27
KURIAN
OP 07 - Control of document/correspondence/drawing/manual
ZP 05 - Document Filing System
OP 14 - Handling and storing of materials on site
OP 15 - Control of Client supplied goods and services
OP 17 - Training
OP 18 - Control of nonconforming products
OP 20 - Control of inspection, measuring and test equipments
OP 23 - Quality records
OP 24 - Customer complaints, corrective/preventive action
OP 25 - Inspection and Testing
OP 26 - Process Control
a) Excavation & Earthwork

b) Concreting
c) Blockwork
d) Plaster & Rendering
e) Paint & Decorating
f) Structural steelwork
g) Surveying
h) Road Works
OP 30 - Quality Audit
The above mentioned procedures have been written in line with ISO
9001:2008 standards. Procedures are issued to the control copy
holders and the original is retained as a master copy with the Group
Quality Assurance Manager.
OVERVIEW OF THE QUALITY SYSTEM
4.0 Managing Systems & Processes
The various processes needed for the quality management system are
identified through the interaction of processes identified in the sections
of the quality manual. Procedures are developed for operation and
control of processes including procurement process, to monitor,
measure, analyse and continually improve processes, wherever
required. In the absence of procedural controls the same is achieved
through periodic reviews of performance in terms of Internal Quality
Audit findings.
KB695
Date: 02/01/2016 Page 5 of 27
KURIAN
4.1 Management Responsibility
4.1.1 Quality Policy
The company’s Quality Policy has been defined and signed by the
Executive Director. The same is enclosed in attachment 2 of this
document. The contents of the Quality Policy are disseminated
throughout the company. Copies of the Quality Policy are also issued to
staff to facilitate better understanding of its contents. Briefing on the
Quality Policy, Objectives and the requirements of the company’s
quality system is included in induction training for all new staff.
4.1.2 Organisation
The organisation of the company has been defined and is illustrated in

appendix - 1 of the Company’s Quality Manual.
Responsibility and Authority
The responsibility, authority and the interrelation of all personnel who

manage, perform, and verify work-affecting quality and/or having
responsibility in implementing the processes have been defined and
documented in Appendix 3 of the company’s Quality Manual.
4.1.3 Management Review
Management Review meetings are carried out twice in a year at

approximately six months intervals in order to ensure the quality
system’s continuing suitability, adequacy and effectiveness in
satisfying the Quality Policy, the requirements of the standard, and in
meeting the Customers requirements. The Group General Manager
chairs Management Review Meetings and may call unscheduled
meetings should the need arise.
The review shall cover as minimum the following over a period of

approximately six months time:
 Review of pending matters related to previous meetings &

actions taken
 Results of Internal & External Audit
KB695
Date: 02/01/2016 Page 6 of 27
KURIAN
 Customer Feedback including complaints

 Processes performance and product conformity & related non-
conformities
 Corrective & preventive actions taken and its status
 Improvement recommendations and any changes to Quality
system and resources requirements
 Review of training requirements & Training plans
 Adequacy of quality policy and objectives

 Status of achievement of objectives and improvements
Management Review meetings will be attended by the departmental

heads. The Group General Manager may request other management
members to participate in the management review meeting as deemed
necessary.
Information regarding internal quality audits and corrective and
preventive actions taken are reviewed during Management Review and
form part of a set agenda for such meetings.
The review output over a period of six months, as minimum shall cover
the following :
 Improvement of the effectiveness of the quality system and

processes
 Improvement of product in terms of enhancement of service
provided to customer
 Resources requirements
The minutes of the meeting shall identify the decisions and actions
required including the time frame and personnel responsible for its
implementation.
The Management Representative maintains minutes of the meeting

and shall ensure the same is distributed to all key functions and
communicate the status of the effectiveness of the Quality System to
the organisation as a whole.
4.2 Quality System Planning & Objectives

KB695
Date: 02/01/2016 Page 7 of 27
KURIAN
KHANSAHEB Civil Engineering has established, documented and

implemented a quality system that satisfies the requirements of ISO
9001.
The scope of the quality system covers; the organisation,

responsibilities and authorities, procedures, work methods, and
resources, with a view to achieving and maintaining a quality of service
commensurate with the quality policy and objectives of the company
and the Customers expectations.
4.2.1 Structure of Quality System Documentation
The quality system documentation is structured in the following order

of precedence:
 Quality Manual, which outlines the overall quality system and in

which the company’s quality policy is published.
 Quality Assurance Procedures, which detail the responsibilities and

methods to be followed when carrying out various processes and
tasks and their related controls. These procedures define how the
requirements of applicable clauses of ISO 9001 are applied to the
services. These are confidential and their circulation is restricted to
internal use within the company unless otherwise contractually
agreed.
 Work instructions/method statements where necessary are

developed to suit individual documentation needs for specific
activities for subsidiary processes.
Quality Records are maintained in accordance with stated procedures in

order to provide evidence that the requirements of the quality system
standard as well as Customer quality requirements are met and to
demonstrate continuous improvement.
4.2.2 Quality Planning
The Company carries out quality planning. General quality planning is

carried out as part of corporate planning. The Corporate Planning
activities revolves around setting up measurable objectives for relevant
KB695
Date: 02/01/2016 Page 8 of 27
KURIAN
function and level within the company, identification of new markets,

market research, investments and new development projects by the
government etc and identifying the means to be customer focused.
The company also carries out project related planning which revolves
around the; provision of adequately trained personnel, compatibility of
entities and documentation, necessary tools and equipment including
test & inspection equipment, special process requirements, material
and sub-contract procurement, project management, provision of
documentation and, required quality records.
Supporting Procedures: OP 05 - Measurable Objectives

4.3 Resources, Competency & Training
4.3.1 Resources & Infrastructure
Resources will be monitored by Engineer and if not acceptable,

request to be issued by Engineer. The resource to be
monitored throughout the project span. Resources will also be
governed by BOQ allowance and Tender provisions.
KHANSAHEB Civil Engineering L.L.C. management has identified and
established resources required for satisfying the requirements of its
customers, both regarding equipment and competent personnel.
The Group General Manager, Contracts/Project Managers, Project
leaders, Engineers and Supervisors are responsible for ensuring that
competent personnel are assigned to manage, perform and verify work
affecting quality of product supplied to customers.
The company has trained personnel who carry out internal quality
audits.
Adequacy of resources, including trained personnel, equipment,

machines and software, with regard to meeting the customers’ quality
requirements, are reviewed periodically during Management Review
meetings and necessary action taken accordingly. Schedule of MR
Meeting is addressed in Appendix 5 of the Company’s QA Manual.
4.3.2 Competency & Training
The Company attaches great importance to ensuring that all personnel

performing activities affecting quality have adequate experience, skills
KB695
Date: 02/01/2016 Page 9 of 27
KURIAN
and qualifications. This is achieved through the recruitment of suitably

qualified personnel and the provision of adequate training. Job
descriptions in the company are documented along with competence
requirements and relevant information communicated.
Procedures require all new personnel to undergo induction training in

Quality Assurance and Safety.
The procedure also requires that the training needs of senior personnel
be reviewed at least once every year. Where training requirements are
identified, a plan for further training is established. The procedure
assigns responsibility for the provision of any such further training and
evaluates the effectiveness of training provided.
Appropriate personnel qualification, experience, skills and training

records are maintained.
Supporting Procedure: OP 17 - Training.
This procedure is to see that the training is imparted to all key

personnel of Construction Division with regard to quality control.
4.4 Document and Data Control
The Company has established and maintains procedures for the control
of all documentation.
The software Aconex is not being used as per consultant’s

comments of PQP Rev 0 submission.
The documents shall be issued under the following system-
2 sets of hard copies + I set CD shall be submitted by KCE

document control.
All documents must be issued before 4pm, any documents sent

after 4pm to be considered as next day submission.
The hardcopy receiving date to be date of start of review of a

particular document.
KB695
Date: 02/01/2016 Page 10 of 27
KURIAN
The procedure ensures that:
 All quality documents are have been reviewed for adequacy and
approved prior to issue.
 The appropriate quality documents are available at locations where
operations are performed.
 All changes to quality documents are reviewed and approved prior
to issue, and are distributed to all holders of controlled copies.
 A master set of applicable documents is maintained and updated.
 Obsolete quality documents are removed, as required.
The procedure ensures that documents of external origin including

legal and statutory documents essential to the company’s quality
system are controlled.
All correspondence shall be addressed to KCE which is as follows:

 Khansaheb Civil Engineering L.L.C
P.O. Box No. 2716
Dubai, United Arab Emirates
Attn.: Mr. Mark Weibel
Copies of the following documents are held at site by the Project

Manager.
Supporting Procedure:
 Conditions of Contract
 Bill of Quantities
 Contract Specifications
 Contract Drawings/As Built Drawings
 Project Quality Plan
 Procedures Listed in Clause 3 of the PQP
 Q.A. Manual
 Q.A. Forms/Checklist
 Method Statements as applicable to site
 Health and Safety Plan
 All authority approved documents and drawings including
FLS drawings
Supporting Procedures:
OP 07 - Site Control of Documents/Correspondence/Drawings

OP 07a - Control of Documents/Correspondence - Head Office
KB695
Date: 02/01/2016 Page 11 of 27
KURIAN
4.5a Control of Quality Records
Contractual requirements of the project is identified in the

contract
documents.
The Company has established a procedure for maintenance and control

of necessary records in order to demonstrate that requirements for
quality have been met and that the quality system is working
effectively.
Records which provide objective evidence of the quality of work

achieved are stored securely on site until the end of the Project as per
the Procedure OP23. The records as indicated will be forwarded to the
Client/Consultant.
The periods for maintenance of quality records including those

maintained in electronic media are detailed in procedures and any
contractual requirements for such are identified. Procedures also
ensure that records are suitably identified, legible, retrievable and
define where and who maintains the records.
The procedures also define the methods for disposition of quality
records after prescribed retention periods is carried out. Confidentiality
is observed in all cases.
The Customer is afforded access to quality records pertaining to the

contract if agreed.
Supporting Procedure: OP23 - Control of Quality Records.
4.5b Quality Control Plan/ Inspection Test Plan
At the commencement of the Project, the Project Manager / QA

Manager prepares a Quality Control Plan on form Q3, which defines how
the execution of work is monitored. The Quality Control Plan/ ITP refers
to control documents (e.g. specifications, drawings, method
statements, checklists), defines who is responsible for checking the
work and the verification documents to be used to record acceptance
of the work. When there is a requirement for the Consultant or
KB695
Date: 02/01/2016 Page 12 of 27
KURIAN
Statutory Authority to be involved in the checking of work, the same is

indicated in the Quality Plan/ITP.
Subcontractors quality plans will be issued as addenda to the Main

Project Quality Plan. This will be done progressively as and when the
sub-contractors are appointed. QCP/ITP will be reviewed by KCE QA
Manager and the Project Quality Plan shall be updated.
4.6 Internal Communication
The company has defined and implemented processes for

communication of quality requirements, objectives and
accomplishments.
The management provides this information as it is identified as a
resource for improvement and the involvement of employees in
achieving the individual objective (s) and the permanent objective of
the company of continuous improvement including customer, statutory,
and regulatory requirements where applicable.
The tools used by the company include team briefings/other meetings,

notice boards, in-house magazines etc as required.
4.7 Estimating/Contract Review
The Company has established procedures, which require that

inquiries/tenders, quotations/proposals, confirmed orders/contracts are
reviewed to ascertain that Customers requirements are adequately
defined and are well understood, and to verify that the company has
the capability to meet the stipulated or implied contract requirements
and any other requirements set by the company.
Contract documents are reviewed at tender stage. Drawings issued

during the course of the works are reviewed when received.
Inadequate or conflicting information is identified and Form E6
“Request for Information” is used to raise with the Consultant and to
record answers received.
Records of contract review are maintained.

Where the need arises for amendment to a contract, such an
amendment is documented and respective information passed to all
concerned in the company.
KB695
Date: 02/01/2016 Page 13 of 27
KURIAN
Supporting Procedure: OP 06 - Estimating Procedure

OP 06a - Contract Review Procedure
4.8 Design Control

The design will be managed and co-ordinated within the KCE Project
team, comprising of design co-ordinator, Project Manager and
Engineering Co-ordinator.
4.9 Purchasing
In purchasing materials, equipment, spares and services, the company

attaches critical importance to evaluation and selection of
subcontractors / suppliers, communication of requirements to
subcontractors / suppliers, receiving inspection and verification of
purchased products.
Procedures have been established which ensure that:
 Approved suppliers are used and a mechanism for selection of new
suppliers is in place (suppliers includes subcontractors).
 The performance of subcontractors is monitored and recorded.
 Purchasing documents clearly and completely describes the material

ordered and the quality requirements in terms of approval of
product, process, qualification requirements and compliance to
specific standards as applicable.
 Verification arrangements and authority for release of product are

clearly notified to the supplier.
 Purchase documents are reviewed and approved prior to release.
 No incoming material is used until approved through the process of

receiving inspection.
 The requirement of the company or the customer to verify

products/services at the suppliers wherever required is stipulated in
the purchasing documents.
 The procurement schedule shall be furnished separately at a

later date(TBA). This is not forming part of PQP submission.
Supporting Procedures: OP 04 - Placement of Orders for Materials

KB695
Date: 02/01/2016 Page 14 of 27
KURIAN
Procurement/Deliver and Issue
4.9a Subcontractors
Procurement of Subcontractors
Subcontractors are procured generally in accordance with the
procedure OP04a, which takes into account previous assessments of
subcontractors performance.
Control of Subcontractors
The quality actions required from subcontractors are established before

the subcontractor starts work. Where a subcontractor implements his
own quality control plan the same will be reviewed and approved by
the person responsible for Quality at site in conjunction with the Project
Manager. When a subcontractor does not have his own Q.A.
Management System then will be asked to follow KCE QA Management
System.
Subcontractors are responsible for the quality of their work and are
required to take precautions to protect their work from damage and
deterioration during the course of the Project.
4.9b Materials Control
The list of materials under a schedule of material submittals

will be submitted separately at a later date (TBA). This
schedule does not form part of PQP submission.
Materials Submittals
Before the commencement of an activity, a list of materials is for which
submittals will be made in form Q6 as forwarded for obtaining
approval.
Materials submittals shall contain sufficient information to demonstrate
that the materials meet specified requirements. Certificates of
conformity to British Standards, and other required certification shall be
provided.
KB695
Date: 02/01/2016 Page 15 of 27
KURIAN
When specified, the content of the materials submittals shall satisfy the
requirements for traceability of the material.
Trade license of sub-contractor must be submitted for obtaining

approval.
Subcontractor Purchased Materials

Subcontractors are required to provide submittals for the listed
materials before they are used in the works.
Subcontractors are responsible for ensuring that materials provided by

them and used in the works are in accordance with approved
submittals.
Contractor Purchased Materials
Materials are purchased by KCE in accordance with the procedure OP

04 (Placement of order for Material Procurement/Delivery & Issue).
Control of Materials
When necessary to ensure conformance to specified requirements and

programme, off site inspection will be carried out at the supplier’s
premises.
Materials are checked against approved submittals in accordance with

the Procedure (OP 04) Loading Note. Materials which fail to meet
specified requirements are identified and segregated to prevent
inadvertent use, until a decision has been made to reject, remedy or
use the materials.
In case of any new material proposed by main contractor,

specification compliance to be mentioned.
Mock ups to be done on site as per requirement of Engineer.
4.10 Customer Supplied Product
The procedures have been established to ensure adequate control of

customer supplied products.
KB695
Date: 02/01/2016 Page 16 of 27
KURIAN
The procedure ensures that the customer-supplied products are verified

for conformity. If any such products or facilities are found unsuitable
for use, it will be recorded and customer shall be notified accordingly.
Likewise, should such product or facility be lost or damaged during
handling, storage or processing by Khansaheb Civil Engineering such
event will be recorded, maintained and customer will be notified.
Customer supplied products shall be adequately identified, stored and

maintained while in Khansaheb Civil Engineering custody.
Supporting Procedure : OP - 15 - Control of Client Supplied Goods &

Services
4.11 Product Identification & Traceability

The Company has investigated the need for Product Identification and
Traceability and has found the use of such techniques essential to its
business processes.
The system adopted ensures identification of the product by suitable

means from delivery receipt and during all stages of the works.
The identification of the product shall be maintained by using
tags/stickers and damage/time expired items are placed in segregated
storage areas where practical.
Where traceability is a specified requirement, methods have been

established for unique identification of items/materials or as
contractually agreed. The system ensures that the methodology
adopted is recorded.
4.12 Operations Control
Operations control is established by way of identifying and planning

those operations or tasks in the fabrication, production and
construction processes, which can directly affect quality. The system
ensures that these processes are carried out under controlled
conditions. Where necessary, Standard and specific procedures and
work instructions are incorporated into the control of the process and
implemented where the absence of the same would effect quality.
KB695
Date: 02/01/2016 Page 17 of 27
KURIAN
Project Quality Plan/Quality Control Plan/Inspection Test Plan are

developed and implemented for major construction or installation
projects.
The method statements are produced for major construction activities.

These statements do address the process of specific activities in
broadest sense defining the safe controlled working practice.
A maintenance program is applied to our construction equipment in

order to sustain process capability.
Where International or National Standards apply the appropriate
references are included in relevant documentation.
All stages of the process are subject to monitoring at prescribed

frequencies to ensure compliance with established parameters.
The post contract activities of providing maintenance period servicing

are controlled as per the contract requirement.
Supporting Procedure: OP 26a to 26h - Process Control
4.13 Control of Inspection, Measuring and Test equipment
All inspection, measuring, and test equipment used to demonstrate

conformity of the product is identified controlled and maintained on a
regular basis.
Equipment used to demonstrate the conformance of work to
specification is regularly checked in accordance with OP20. Records are
maintained to demonstrate that the equipment remains within
acceptable accuracy and precision (Refer to form P2).
Equipment which affects the quality of the finished work (e.g. profiles,
templates) is regularly checked and maintained.
Third parties who perform testing for the Project are required to be
accredited, or to provide evidence of the calibration of their test
equipment.
KB695
Date: 02/01/2016 Page 18 of 27
KURIAN
Results of calibration, indicating calibration status, are recorded and

maintained. Calibration certificates/records provide traceability to
recognised National or International Standards.
Defective equipment is taken out of service for repair or disposal.

Where defective equipment has been used to verify previous product
quality the validity of previous results is re-assessed.
Appropriate methods have been established to prevent damage or

adjustment to calibration settings to equipment during storage,
handling etc. Where contractually agreed information related to
calibration shall be communicated or submitted to customer.
Calibration certificates of equipment to be regularly submitted

to Engineer.
Supporting Procedure: OP20 - Control of Inspection, Measuring & Test

Equipment
4.14 Handling, Storage and Delivery
All materials, goods and products are handled in a way that prevents
damage and deterioration during storage, processing and delivery.
Appropriate equipment is used to transport materials from point to
point.
Designated storage areas are provided for incoming materials, spares
and finished products. The methodology of storage prevents damage or
deterioration of products in company. The subsequent movement of
materials is controlled through the application of established
procedures and defined authority levels.
Issue and receipt details of products are recorded to ensure that

product use can be accounted for and to ensure that adequate stock
levels are maintained. Where appropriate product is stored in a manner
that facilitates issue on a first-in-first-out basis. All store areas are
periodically checked to verify the condition of products in stock.
Methods applied ensure that finished products are adequately

protected against any damage or environmental conditions that may
adversely affect product quality.
KB695
Date: 02/01/2016 Page 19 of 27
KURIAN
Supporting Procedure: OP 14 - Handling and Storing of Materials on

site
4.15 Control of Non-conforming Products
In accordance with the Procedure OP18 for Control Nonconforming

product which fails to meet specified requirements is identified Form
Q18 “Advise of Defects” is instigated. The agreed remedial work shall
be seen to be completed before such work is offered for
Client/Consultant’s inspection.
Concerned personnel are responsible for identification, recording and
immediate reporting of any instances of non-conforming product.
The authority and responsibility for review and disposition of non-

conforming product is defined in procedures.
Non-conforming products disposition can be any of the following:

 Accepted as it is under concession
 Re-graded/Modified for alternative application
 Repaired
 Reworked
 Scrapped
 Returned to the supplier
Procedures provide for suitable identification of non-conforming

products to prevent unintended use.
The procedure requires that, apart from immediate disposition, the
reasons for product non-conformities be analysed to determine
corrective actions required avoiding recurrence. The records related to
non-conformance, disposition, concession, etc shall be maintained.
Supporting Procedures: OP 18 - Control of Non-conforming Works &

Materials
4.16 Inspection and Testing
Inspection and testing activities are carried out in order to verify that
specified construction, manufacturing and installation requirements are
met.
KB695
Date: 02/01/2016 Page 20 of 27
KURIAN
Inspection and checking of all incoming products is carried out to verify

compliance with requirements. The procedures ensure that such
products are not used until inspected.
All products under processing shall be inspected at appropriate stages

to ensure that the product meets requirements. Finished products shall
be subject to final inspection based on technical specification/standard
requirements prior to release for handover to the customer. In house
inspection shall be carried out randomly and relevant records shall be
maintained.
The acceptance criteria for inspection and testing is defined in relevant
method statements, quality plans, inspection test plans, technical
specifications.
Interfaces with the Customer will be explored to find out how the
Customer assesses the quality of service provided by the Company
Inspection records shall be maintained to demonstrate that

required inspections and tests have been undertaken.
The general ITP (Q3) is incorporated with amendments along

with KCE QMS, forming part of the PQP.
Major activities shall be governed by method statements

including specific ITP and risk assessment. The method
statements shall be submitted prior to commencement of
activities for Engineer approval.
There must be 24 hours’ notice for any IR. KCE request that
4pm each day be cut off for submitting IR’s for next day.
Internal inspection must be done by KCE QA/QC team/Design
team/ section agents/engineers/MEP coordinators on site prior
to consultant inspection. QA/QC representative must check and
sign off the arch/structural IR including forms/ checklists as
proof of internal checking and control.
Design team to check and sign off all Engineering related

submissions including drawings.
MEP IR’s must be checked and signed off by MEP coordinators

prior to submission.
KB695
Date: 02/01/2016 Page 21 of 27
KURIAN
Supporting Procedures: OP25 - Inspection and Testing.
4.17 Customer Satisfaction Measurement
The Company has defined methods to analyse & monitor customer

satisfaction of products & services delivered.
The information collected is used for analysis of data for ensuring

customer satisfaction and continuous improvement. The results of such
review are submitted for Management Review and subsequent action.
Supporting Procedures: OP05 - Measurable Objectives
4.18 Internal Quality Audits
Procedures have been established, which ensure that activities

throughout the company are regularly audited against company
documented Quality System and ISO 9001 standard. Audits are
scheduled based on the status and importance of the activity and
results of previous audits. The procedures require that an audit
schedule be established which includes all relevant activities.
Audits are prepared and planned by trained auditors. The procedure
ensures that in all cases the auditor(s) will be independent of the
function or area being audited.
All non-conformities discovered during audit are recorded and an audit
report is prepared. The results of audits are communicated to
respective managers who are responsible for timely implementation of
agreed corrective actions.
Procedure requires that the implementation and effectiveness of

corrective action be verified by a follow-up audit and recording results.
Findings and results of corrective action of audits are presented and

reviewed during management review meetings. This information is
valuated to help assess the effectiveness of the Quality System in
satisfying the Customer, the requirements of ISO 9001, the quality
policy, and to determine if any improvements in the system are
required.
Supporting Procedure: OP 30 - Internal Quality Audits.
KB695
Date: 02/01/2016 Page 22 of 27
KURIAN
4.19 Analysis of Data

The company collects and analyses data to demonstrate the suitability
and effectiveness of the quality management system and to evaluate
continuous improvement.
The focus of the analysis is on customer satisfaction (client, company
stakeholders, employee’s etc), achievement of objectives, product
conformance requirements, preventive action, beneficial supplier
relationship and continuous improvement. The feedback of such
analysis is presented during management reviews for review and
further setting the phase for continuous improvement.
4.20 Continuous Improvement

The Company ensures continuous improvement through the use of the
following:
 Quality Policy
 Quality Objectives
 Internal & External audit results
 Analysis of data
 Corrective and preventive action
 Management reviews
 Customer satisfaction measurement
 Other sources where practicable
4.21 Corrective and Preventive Action
The organisation has established procedures to ensure that Customer

complaints are acted upon in a timely manner and effectively
processed to a satisfactory conclusion.
Procedures require that Customer complaints, whether written or
verbal, are recorded and reviewed by authorised personnel to establish
KB695
Date: 02/01/2016 Page 23 of 27
KURIAN
that they are justified. In the event of unjustified complaints a

reasonable explanation will be offered to the customers.
All justified complaints are subject to analysis in order to determine the
immediate corrective action as well as to establish the root cause of
the problem in order to implement suitable preventive action.
Customers are notified of any immediate corrective measures taken as
well as what preventive action will be taken to avoid recurrence.
The quality system requires that prompt and effective corrective action
is taken after evaluating the need for taking corrective action where
product, process or system related non-conformance occur.
Non-conformities discovered are recorded and reported. Procedures
ensure that the reasons for occurrence of non-conformity are
thoroughly studied such that the root cause shall be determined.
Results of such investigations are recorded. The results of corrective
action taken shall be submitted for Management Review.
Corrective/preventive actions are implemented commensurate with the
magnitude of the problem. The implementation and effectiveness of
corrective/preventive actions is monitored. Any permanent changes
resulting from corrective action taken are recorded in appropriate
system documentation.
Procedure also requires that available information be studied in order
to detect, analyse and eliminate potential causes of non-conformities.
Information on subsequent preventive action taken is submitted for
consideration during Management Review.
Personnel are encouraged to indicate areas where potential non-
conformities may occur and report such situations. Any suggestions on
possible improvements of the quality system are also welcomed from
all staff.
Supporting Procedure: OP 12 - Corrective and Preventive Actions.
4.22 Snagging and Handover
Snagging / handover snagging.to be as per GAJ’s close out

manual. Pre-snagging to be started in advance before the
actual
The Site Closure Manual(V3.0) is attached separately.

KB695
Date: 02/01/2016 Page 24 of 27
KURIAN
2.0 Snagging and final handing over procedures.

2.1 Objectives-
1) Ensure that final hand over happens in a planned,
systematic, controlled and documented manner.
2) Ensure that all snags/ defects are recorded, managed,
closed out and signed off prior to hand over.
3) Ensure the handing over/ taking over status of all areas is
identified, tracked, monitored and recorded.
4) Ensure the timely collection and handover of all required
weight of evidence documentation.
5) GAJ/PM/Client/Contractor must conduct all final snag
inspections.
6) Civil snagging must be carried out by the Main contractor’s
assigned person and MEP snagging by MEP sub-contractor.
7) Final snagging findings must be recorded on the snag list
forms, even if there are no snag points the list, should still
be used and Zero snags recorded on form.
8) Snags will be recorded room by room on the snag list forms.
9) All de-snagging IR’s to have copy of IR’s approval for that
particular activity.
10) Snagging and de-snagging activities to be shown in the
construction program for approval.
2.2 Snagging reports log( refer to GAJ Site closure manual for
details).
2.3 Key Management( refer to GAJ Site closure manual for
details).
2.4 Handover system( refer to GAJ Site closure manual for
details).
2.5 Snag list distribution( refer to GAJ Site closure manual for
details).
2.6 Close out snag list( refer to GAJ Site closure manual for
details).
2.7 Snagging and final hand over(refer to GAJ Site closure
manual for details).
2.8 Preparation and Submission of ‘As Built Drawings and O &

M Manuals
KB695
Date: 02/01/2016 Page 25 of 27
KURIAN
Redline drawings shall be maintained on site incorporating all

changes, RFI’s, Instructions. As built drawings to be prepared
on the basis of redline drawings. Redline drawings to be
submitted on site for approval.
Records shall be maintained at the site office to show the current status
of the installation to form the basis for the ‘As Built Drawings’. The
production of ‘As Built’ drawings shall be the responsibility of the
Project Manager/Construction Manger/Site Agent.
On the successful completion of a section of work, the relevant

drawings will be marked up to reflect the ‘As Built’ status of the work.
When a drawing has been completed it will be submitted to the
Engineer/Client for review.
After approval by the Engineer, the contractor will forward to the

Engineer 4 hard copies and 1 soft copy of each drawing.
O&M Manuals shall be submitted upon the completion of the project in

accordance with the contract. It will be the responsibility of the Project
Manager/ Contracts Manager/Site Agent to action the same.
4.24 Monitoring the Quality System

Quality Assurance Manager monitors the implementation of the quality
system. Audit reports are forwarded to Group General Manager with a
copy to Project Manager.

Serenia Residences Project Quality Plan

Hochgeladen von

Dokumentinformationen

Originalbeschreibung:

Originaltitel

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

Serenia Residences Project Quality Plan

Hochgeladen von

Copyright:

Verfügbare Formate

Construction Division

Project Quality Plan

Client : Serenia Residences Limited

Address : Dubai, UAE.

Contractor : Khansaheb Civil Engineering L.L.C,

Main Consultant : Godwin Austen Johnson (Middle East) –

MEP Consultant : Ted Jacob Engineering Group

Construction Ref : KB 695

Project : Serenia Residences at Palm Jumeriah –

Issue Revisio Checked by: Approved by:

Authorised by: R. Ravi Prakash - Gr.Quality Assurance Manager

Controlled copies issued to:

Copy No. 1 : Contracts Manager

Any amendments to this document require the authorisation of the

Description of the Project and its Purpose

The project is consisting of 250 residential apartments with common

The project developer is Palma Development. This is a residential

Quality Objectives for the Project

1. Reduce the inspection request rejections by 5% of the total

2. The appropriate revision of rejected IR to be

3. Number of non conformances during Internal audits to be less

4. NCR’s to be responded immediately. The criticality and

5. Wastage + Recycling to be as per waste management

6. Deviation from critical path for any critical activity to be less

1.0 Project Organisation

The Project Manager is responsible for the implementation of the

1.1 Project Quality Controller (PQC)

The P.Q.C/QA Manager is a member of the site team, one of his

2.0 Company Procedures

The following Company Procedures will be adopted:-

OP 04 - Placement of orders for material procurement/delivery

a) Excavation & Earthwork

OVERVIEW OF THE QUALITY SYSTEM

4.0 Managing Systems & Processes

4.1 Management Responsibility

4.1.1 Quality Policy

The organisation of the company has been defined and is illustrated in

Responsibility and Authority

The responsibility, authority and the interrelation of all personnel who

4.1.3 Management Review

Management Review meetings are carried out twice in a year at

The review shall cover as minimum the following over a period of

 Review of pending matters related to previous meetings &

 Customer Feedback including complaints

 Adequacy of quality policy and objectives

Management Review meetings will be attended by the departmental

 Improvement of the effectiveness of the quality system and

The Management Representative maintains minutes of the meeting

4.2 Quality System Planning & Objectives

KHANSAHEB Civil Engineering has established, documented and

The scope of the quality system covers; the organisation,

4.2.1 Structure of Quality System Documentation

The quality system documentation is structured in the following order

 Quality Manual, which outlines the overall quality system and in

 Quality Assurance Procedures, which detail the responsibilities and

 Work instructions/method statements where necessary are

Quality Records are maintained in accordance with stated procedures in

4.2.2 Quality Planning

The Company carries out quality planning. General quality planning is

function and level within the company, identification of new markets,

Supporting Procedures: OP 05 - Measurable Objectives

Resources will be monitored by Engineer and if not acceptable,