INTRODUCTION

Internet banking (or E- banking) means any user with a personal computer and

a browser can get connected to his bank website to perform any of the virtual banking

functions. In internet banking system. The bank has a centralized data base that is

web enabled. All the services that the bank permitted on the internet are he displayed

in menu. Any service can be selected and further interaction id dedicated by the nature

for service. The traditional branch model of banking is now giving place to an

alternative delivery channels with ATM net work. Once of the branch office of bank

interconnected through terrestrial or satellite links, there would be no physical

identity for any branch. It would a borderless entity permitting anytime, anywhere

and anyhow banking.

The network which connect the various location and gives connectivity to the

central office within the organization is called intranet. These network are limited to

organization for which they are set up. SWIFT is live example of intranet application.

OBJECTIVE OF THE STUDY

 Familiarizing with the e-banking services provide by the bank.

 To understand the extend to which e-banking services help the

customers.

SCOPE OF THE STUDY

Banking over the internet has attracted increasing attention over the over the

past several years from banker and other financial services SBI participants, the
business press, regulators, and lawmakers, both in the INDIA and in the other

countries. In part, this is due to the rapid and significant growth in electrical

commerce (“ e- commerce’), and notion that electronic banking and payment will

likely advance more or less in tandem with e-commerce. In addition, sbi try analyses

outlining the potential impact of the internet banking on cost savings, revenue growth,

and increased customer convenience have also generated considerable sbi interest and

speculation about the impact of the internet on the banking. The study was

Conducted to assess the advantage of e-banking over regular banking. The study

helped me to get an idea about e-banking. The study will be beneficial for the bank

and also helpful for further researcher.

METHODOLOGY

The study plays more emphasis on the e-banking services provide by the

www.sbionline .com. Both primary and secondary data are used for the completion of

the e-project. Primary data were collected through personal interview and direct

interaction with the employees of the organization. The secondary data were collected

from the website, various publication, broachers, Annual report and journals of the

bank.
LIMITATIONS

The major limitations are following:

 The conclusion and interference are drawn on the basis of the information

collected from the website and it may covered by personal bias.

 The busy schedule of the managers and the official restricted collection of

detailed information.

 The time allowed for the study is limited.

Chapterization

 Chapter 1- deals with introduction to study, objectives, methodology, scope

and limitations of the study.

 Chapter 2- deals with theoretical perspective of E- business and E-

commerce.

 Chapter 3 – deals with e- banking in the SBI Bank, their advantages and

disadvantages and internet banking in India.

 Chapter 4- deals with internet banking in www.sbionline.com.

 Chapter 5- deals with finding, suggestion and conclusion.

ELECTRONIC COMMERCE

Electronic commerce is exactly analogous to a market place on the internet.

Electronic commerce consist primary of the distributing, buying, selling, marketing

and servicing of product of services over electronic system such as the internet and

other computer networks. The information technology sbi might see it as an electronic
business application aimed a commercial transaction ; in this context, it can involve

electronic funds transfer, supply chain management, e-marketing, online marketing,

online transaction processing, electronic data interchange (EDI), automated inventory

management systems, and automated data collection systems. Electronic commerce

typically uses electronic communication technology of the World Wide Web, at some

point in the transaction’s lifecycle, although of course electronic commerce frequently

depends on computer technologies other than the World Wide Web , such as

databases, and e-mail, and other non-computer technologies, such a transportation for

physical good’s sold via e- commerce.

HISTORICAL DEVELOPMENTS

The meaning of the term “ electronic commerce” has changed over the last 30

years. Originally, “electronic commerce” meant the facilitation of commercial

transaction electronically, usually using technology like Electronic Data interchange

(EDI) and Electronic Fund Transfer (EFT), where both were introduced in the late

1970’s, for example, to send commercial documents like purchase orders o invoices

electronically.

The ‘electronic’ or ‘e’ in e- commerce refers to the technology/ system; the

‘commerce’ refers to be traditional business models. E-commerce is the complete set

of processes that support commercial business activities on a network. In the 1970s

and 1980s, this would also have involved information analysis. The growth and

acceptance of credit cards, automated telling machines (ATM), and telephone banking

in 1980s were also from of e-commerce. However, from the 1990s onwards, this
would include enterprise resource planning system (ERP), data mining and data

warehousing.

In the dot com era, it came to include activities more precisely termed “Web

commerce:-- the purchase of goods and services over the World Wide Web, usually

with secure connections with e-shopping carts and with electronic payment services,

like credit card payment authorizations.

E-COMMERCE DEFINITION AND TYPES OF E-COMMERCE

E-commerce (electronic commerce) is the buying and selling of goods and

services on the internet, especially the World Wide Web. In particle, this term and a

newer term, E- Business, are often used interchangeably.

When the Web became well-known among the general public in 1994, many

journalist and pundits forecast that e-commerce would soon become a major

economic sector. However, it took about four years for security protocols to become

sufficiently developed and widely deployed (during the browser wars of the period).

Subsequently, between 1998 and 2000, a substantial number of business in the United

States and Western Europe developed rudimentary websites.

Although a large number “ pure e-commerce” companies disappeared during

the dot-com collapse in 2000 and 2001, many “brick- and – mortar” retailers

recognized that such companies had identified valuable niche markets and began to

add e- commerce capabilities to their websites.

 e-commerce (e- commerce) or electronic commerce , a subset of e business, is

the purchasing, selling, and exchanging of goods and services over computer

networks( such as the internet) through which transaction or terms of sale are

performed electronically.

Contrary to popular belief, ecommerce is not just on the web. In fact e-

commerce was alive and well in business to business transaction before the web back

in the 70s via EDI ( Electronic Data Interchange) through VANS ( Value-Added

Networks).

APPLICATION OF ELECTRONIC BUSINESS

1. Customer relationship management

2. Enterprise resource planning

3. Document management systems

4. Human resources management

5. VoIP

6. Content management system

7. E-mail

8. Voice mail

9. Web conferencing
1. Customer relationship managements (CRM): is a multifaceted process,

mediated by a set of information technologies that focuses on creating two-

way exchanges with customers so that firm have a intimate knowledge of

their needs, wants, and buying patterns. In this way, CRM is intended to

help companies understand, as well as anticipate, the needs of current and

potential customers. Function that support this business purpose include

sales, marketing, customer service, training, professional development,

performance management, human resource development, and

compensation. Many CRM initiative have failed because implementation

was limited to software installation without alignment to a customer- centric

strategy.

2. Enterprise resource planning (EPR): is the planning of how business

resources ( materials, employees, customer etc.) are acquired and moved

from one state to another. An ERP system is a business support system that

maintains in a single database the data needed for a varity of business

function such as Manufacturing, Supply Chain Management. And ERP

system is based on a common database and modular software design.

3. A document management system (DMS): is a computer system (or set of

computer programs) used to track and store electronic documents and/ or

image of paper documents. The term has some overlap with the concept of

Content Management system and is often viewed as a component of

enterprise Content Management system and related to digital Asset

 Management, Document imaging, work flow systems (CLM) can be viewed

as either components or implementation of ECM.

4. Human resource management( HRM): is the strategic and coherent

approach to the management of an organization’s most value assets- the

people working there who individually and collectively contribute to the

achievement of the objectives of the business. The term “human resource

management” “ and” “human resource”(HR) have largely replaced the term

“personal management” as a description of the processes involved in

managing people in organizations.

5. Voice-over-internet protocol(VoIP, IPA): it is protocol optimized for the

transmission of voice through the internet or other packet- switched

networks. VoIP is often used abstractly to refer to the actual transmission of

voice (rather than the protocol implementing it). This latter concept is also

refer to as IP telephony, Internet telephony, voice over broadband and

broadband phone.

6. A content management system (CMS): is computer software used to

create, edit, manage and publish content in a consistently organized fashion.

CMSs are frequently used for storing, controlling, versioning, and

publishing sbi try specific documentation such as news articles , operators

manuals technical manuals, sales guides, and marketing brochures. The

content managed may include computer files, image media , audio files,

electronic documents, and web content.

7. Electronic mail: often abbreviated to e-mail, or simply mail, is a store and

forward method of writing, sending, receiving and saving messages over

electronic communication systems. The term “e-mail” (as a noun or verb)

applies to the internet e-mail system based on the Simple Mail Transfer

Protocol, to network systems based on other protocols and to various

mainframe, minicomputer or internet system allowing user with in one

organization to send messages to each other in support of work group

collaboration. Intranet system may be based on proprietary protocols

supported by a particular systems vendor, or on the same protocols used on

public networks. E-mails is often used to deliver bulk unsolicited messages,

or “spam”, but filter programs exist which can automatically block,

quarantine or delete some or most of these, depending on the situation.

8. Voicemail (vmail or VMS, sometimes called message bank): is a

centralized system of managing telephone message for a large group of

people. In its simplest form it mimics the function of an answering machine,

uses a standard telephone handset for the user interface, and uses a

centralized, computerized system rather than equipment at the individual

telephone.

9. Web conferencing : is used to conduct live meetings or presentations over

the Internet. In a web conference, each participant via the internet. This can

be either a downloaded application on each of the attendee’s computers or a

web-based application where the attendees will simply enter a ULR( web

address) to enter the conference.

 There are different types of business

B2B (Business to Business)

Companies doing business with each other such as manufacturers selling

to distributors and wholesalers selling to retailers. Pricing is based on quantity of order

and is often negotiable.

B2C ( Business- to- Consumer)

Businesses selling to the general public typically through catalogs utilizing

shopping cart software. By dollar volume, B2B takes the prize, however B2C is really

what the average Joe has in mind with regards to ecommerce as a whole. Having a

hard time finding a book? Need to purchase a custom, high-end computer system?

How about a first class, all inclusive trip to a tropical island? With the advent

ecommerce, all three things can be purchased literally in minutes without human

interaction. Oh how far We’ve come!

C2B (Consumer-to- Business)

A consumer posts his project with a set budget online and within hours

companies review the consumer’s requirements and bid on the project. The consumer

reviewing the bids and selects the company that will complete the project. Enlace

empowers consumer around the world by providing the meeting ground and platform

for such transactions.

C2C (consumer- to- Consumer)

There are many sites offering free classifieds, auctions, and forums where

individuals can buy and sell thanks to online payment systems like PayPal where

people can send and receive money online with ease. EBay’s auction service is a great

example of where person –to- person transaction take place every day since 1995.

Companies using internal networks to offer their employees product and

service online –not necessarily online on the web—are engaging in B2E (Bussiness-

to- employee) ecommerce.

G2G (Government-to-Government), G2E ( Government-to –employee), G2B

(Government-to-Business), B2G (Business to Government ) G2C (Government –to-

Citizen), C2G ( Citizen –to- Government) are other forms of ecommerce that involve

transactions with the government—from procurement to filing taxes to business

registration to renewing licenses. There are other categories of ecommerce out there,

but they tend to be superfluous.

Models

When organizations go online, they have to decide which e-business models

best suit their goals. A business model is defined as the organization of product,

service and information flows, and the source of revenues and benefits for suppliers

and customers. The concept of e-business model is the same but used in the online

presence. The following is a list of the currently most adopted e-business models:
 E shop

 E-procurement

 E-malls

 E-auctions

 Virtual Communities

 Collaboration Platforms

 Third -party Market Places

 Value-chain Integrators

 Value- chain Service Providers

 Information brokerage
CHAPTER-3

E-BANKING
E-BANKING

AN INTRODUCTION

With cyber cafes and kiosks sprinting up in different cities access to the Net is

going to be easy. Internet banking (also referred as e banking) is the latest in this

series of technological wonders in the recent past involving use a internet for delivery

of banking products & services. Even the morgan Stanley Dean Witter internet

research emphasized that web is more important for retail financial services that for

many other sbi tries.

Internet banking is changing the banking SBI is having the major effect on

banking relationships. Banking is now no longer confined to the branches were one

has to approach to the branch in person, to withdraw cash or deposit a cheque or

request a statement of accounts. In true internet banking, any inquiry or transaction is

processed online without any reference to the branch (anywhere banking) at any time.

Providing internet banking is increasingly becoming a “need to have “than a “nice to

have” service. The net banking, thus now is more of norms rather than an exception in

many development countries due to the fact that it is the cheapest way of providing

banking services.

Internet banking (or E-banking) means any user with a personal computer and

browser can get connected to his bank’ s website to perform any of the virtual banking

functions. In internet banking system the bank has permitted on the internet are

displayed in menu. Any service can be selected and further interaction is dictated by a
nature of service. The traditional branch model of banking is now giving place to an

alternative delivery channels with ATM network. Once the branch office of bank

interconnected through terrestrial or satellite links, there would be no physical identity

for any branch. It would a borderless entity permitting anytime, anywhere and anyhow

banking.

The network which connect the various location and gives connectivity to

the central office within the organization is called internet. These networks are

limited to organization for which they are set up. SWIFT is live example of internet

application.

Internet banking involves use of internet for delivery of banking product and

services. It falls into 4 main categories. From level 1- minimum functionalities site

that offers only access to deposit account data Level 4 site highly sophisticated

offering enabling integrated sales of additional product and access to other financial

service such as investment & insurance. In other words, a successful internet banking

solution offers

 Exceptional rates on saving, CDs and IRAs

 Checking with no monthly fee, free bill payment and rebates on ATM

surcharges.

 Credit card with low rates

 Easy online application for all accounts, including personal loan &

mortgages.

 24 hour account access

  Quality customer service with personal attention

DRIVERS OF CHANGE

Advantages previously held by large financial institution have shrunk

considerably. The internet has leveled the playing field afforded open access to

customer in the global marketplace. Internet banking is the cost effective delivery

channel for financial institutions. Consumers are embracing the many benefits of

internet banking. Access to one’s account any time and from any location via the

World Wide Web is a convenience unknown a short time ago. Thus, the bank’s

internet presence transforms from ‘brouchreware’ status to ‘internet banking’ status

ones the bank goes through a technology integration effort to enable the customer to

access information about his/her specific account relationship.

The six primary drivers of internet banking includes, in order to primacy are:

 Improve customer access

 Facilitate the offering of more services

 Increase customer loyalty

 Attract new customers

 Provide service offered by competitors

 Reduce customer attrition

INDIAN BANKS ON WEB

The sbi in India is facing unprecedented competition from non-traditional

banking institutions, which now offer banking and financial services over the internet.
The deregulation of the banking sbi coupled with the emergence of new technologies,

are enabling new competitors to enter the financial service market quickly and

efficiently.

Indian banks are going for the retail banking in a big way. However, much is

still to to be achieved. This study which was conducted by student of IIML show some

interesting facts:

 Throughout the country, the internet banking is the nascent stage of

development (only 50 banks are offering varied kind of internet banking

service).

 In general, these Internet sites offer only the most basic services. 55% are so

called ‘entry level’ sites, offering little more than company information and

basic marketing materials. Only 8% offer ‘advanced transaction’ such as online

fund transfer, transaction & cash management services.

 Foreign & private banks are much advanced in terms of the number of sites &

their level of development.

EMERGING CHALLENGES

Information technology analyst firm, the Meta group, recently reported that

“financial institutions who don’t offer home banking by the year 2000 will become

marginalized”. By the year of 2002, a large sophisticated and highly competitive

Internet Banking Market will develop which will be driven by

  Demand side pressure due to increasing access to low cost electronic

services.

 Emergence of open standards of banking functionality.

 Growing customer awareness and need of transparency.

 Global players in the fray

 Close integration of bank services with web based E-commerce or even

disintermediation of services through direct electronic payment(E-Cash).

 More convenient international transaction due to the fact that the internet

along with general deregulation trends eliminates geographic boundaries.

 Move from one stop shopping the ‘Banking Portfolio’ i.e unbundled product

purchases.

Certainly some existing brick and mortar bank will go out of business. But that’s

because they fail to respond to the change of the internet. The internet and its

underlying technologies will change and transform not just banking, but all aspects of

finance and commerce. It represent much more than a new distribution opportunity. It

will enable nimble players to leverage their brick and mortar presence to improve

customer satisfaction and gain share. It will force lethargic players who are struck

with legacy cost basis, out of business- since they are unable to bring to play in the

new context.
MAIN CONCERNS IN INTERNET BANKING

In a survey conducted by the Online Banking association, member institution

rated security as the most important issue of the online banking. There is dual

requirement to protect customers privacy and protect against fraud. Banking Securely:

Online banking via the World Wide Web provide an overview of Internet commerce

and how one company handle secure banking for it financial institution clients and

their customers. Some basic information on the transmission of confidential data is

presented in Security and Encryption on the Web. PC Magazine Online also offers a

Primer: how encryption Works. A multi-layered security architecture comprising

firewalls, filtering routers, encryption and digital certification ensure that a account

information is protected from unauthorized access:

 Firewalls and filtering routers ensure that only the legitimate Internet users are

allowed to access the system.

 Encryption techniques used by the bank (including the sophisticated public

key encryption ) would ensure that privacy of data following between the

browser and the Infinity system is protected.

 Digital certification procedures provide the assurance that the data you receive

is from the Infinity system.

YOU CAN AVAIL THE FOLLOWING SERVICES THROUGH E- BANKING

To get started, all you need is a computer with a modem or other dial –up

device, a checking account with a bank that offers online service and the patience to

complete about a one-page application—which can usually be done online. You can

avail the following services.

 Bill Payment service

You can facilitate payment of electricity and telephone bills, mobile phone,

credit card and insurance premium bills as each bank has tie-ups with various

utility companies, service providers and insurance companies, across the

country. To pay our bills, all you need to do is complete a simple one- time

registration for each biller. You can also set up standing instruction online to

pay your recurring bill payment.

 Fund transfer

You can transfer any amount from one account to another of the same or any

another bank. Customers can send money anywhere in India. Once you login

to your account, you need to mention the payees’ account number, his bank

and the branch. The transfer will take place in a day or so, whereas in a

traditional method, it take about three working days. ICICI Bank says that

online bill payment service and fund transfer facility have been their most

popular online services.

 Credit card customer

 With internet banking , customer cannot only pay their credit card bills online

but also get a loan on their cards. If you lose your credit cards, you can report

lost card online.

 Investing through internet banking

You can now open an FD online trough funds transfer. Now investors with

interlinked demit account and bank account can easily trade in the stock

market and the amount will be automatically debited from their respective

bank accounts and the shares will be credited in their demand account.

Moreover, some bank even give you to the facilities to purchase the mutual

funds directly from the online banking system. Nowadays, most leading bank

offer both online banking and demand account. However if you have your

demand account with independent share brokers, then you need to sign a

special form, which will link your two accounts.

 Recharging your prepaid phone

Now just top-up your prepaid mobile card by logging in to Internet banking.

By just selection your operator’s name, entering your mobile number and the

amount for recharge, your phone is again back in action within few minutes.

 Shopping

With a range of all kid of products, you can shop online and the payment is

also made conveniently through your account. You can also buy railway and

tickets through internet banking.

E-BANKING ADVANTAGES

E-banking is a modern program product enabling you with payment operation

transaction from your office or home and without a visit to the bank.

E-banking advantages:

 Bank availability 24h, 7 days a week, 365 days a year

 It is convenient

 No time limit access into account.

 Immediate realization of payment operation orders.

 Advance value date fixing when sending orders.

 Monitoring account balance in different time periods.

 No additional commission for executed payment operations.

 It isn’t bound by operation timings, there are no geographical barriers.

 The service can be offered at a miniscule cost.

E-BANKING DISADVANTAGES

 Start-up many take time:

In order to register for your bank online program, you will probably have to

provide ID and sign a form at the bank branch. If consumer and his spouse

wish to view and manage your assets together online, one of you may have

to sign a durable power of attorney before the bank will displayed all of

your holding together.

 Learning curve:

Banking sites can be difficult to navigate at first. Plan to invest some time

and/ or read the tutorials in order to become comfortable in consumers

virtual lobby.
 Bank site changes :

Even the largest bank periodically upgrade their online programs adding new

feature in unfamiliar places. In some consumers may have to re-enter account

information.

 For many people the biggest hurdle to online banking is learning to trust it. Did

may transaction go thought? Did I push the transfer button once or twice ? Best

bet: always print the transaction and keep it with your bank record until it

shows upon your personal site and/or your bank statement.

 INTRODUCTION

SBI Bank was the first bank to be granted license to begin operation in the

liberalized era. With an initial focus of Corporate and Wholesale banking, SBI has

now aggressively moved into retail baking as well. Combining a spirit its of

innovation with sound business and trade practice, www.sbi online.com has many first

its credit, Including the distinction of being the first commercial bank in India to

achieve certification for distinction of the first commercial bank in India to achieve

certification for its Entire “Network Branches” under ISO 9001: 2000 Quality

Management System.

SBI was the first of the bank to be granted license to begin operation in the

liberalized era. Combining a spirit of innovation with sound to business and trade

practice, SBI has many first to its credit, including distinction of being the first

commercial bank in India to achieve certification for its “Enter Network of Brach”

Under the ISO 9001: 2000 Quality Management System.

 Winning combination of customers focus banking expertise, advanced

technology and private sector dynamism.

 High quality corporate and sector client base

 Perfect mix of banking service encompassing superior products and services,

keeping in mind the requirement of our customers.

 Effective Risk Management, reinforced by state – of arts Credit Rating System

and Asset Liability Management software.

Mission

 To emerge as an international bank with traditional roots

 To acquire global capabilities

 To provide word – class service To maintain highest standards of profession

nalism and integrity

www.sbionline –e- Banking Services

 SBI net

 SBI pay – e wallet

 ATMs

 SBI bill pay

 Mobile top ups

 Online remittance

 E-statement

 Mobile banking

 Freedom 3 in account
1. SBI NET

SBI net – internet banking service from SBI Bank offers your banking service

online with the same personal effort that you receive at branch. Your online requests

are processed by a proactive team of personal Banking adhering to services quality

standards.

The Internet banking service will add more value to NRI’s who can now view

their balance online and also effects fund transfer – just at the click of a mouse.

Moreover Internet banking has no time zones and is accessible round the clock with

restricting ti any geographical boundary.

FEATURES & SERVICE OFFERIED THROUGH NSNET:

All customers of SBI Bank having either Saving or Current account, operated

on either or survivor / anyone or survivor basis, can register to access his account

online through SBI net – Internet Banking Service. This Service is offered absolutely

free to all our customers. The following are the services offered:

 Accounts Enquiry

Account summary

Accounts Statement – View & Print

 Request & Notifications

Request for new Cheque book

Request for Accounts Statement

Request for Stop Payment of cheque

 Request for Account Activation SBI pay – e- wallet

Notify Change of Address

Notify Lost /Stolen ATM Card

 Financial Transactions

Funds Transfer – Any SBI Bank account

Found Transfer – Any Other Bank Account

Self – Notification

Internet security

The SBI Bank has made all efforts to ensure your security. Listed below

are some tips to ensure more security.

1. Change your pass phase on your first login.

2. Change your pass phrase at least once a month

3. Destroy the pass phrase after memorizing it

4. Don’t disclose your pass phrase to anyone.

5. Do not hard over your ATM/Debit Card to anyone.

6. Choose pass phrase that is difficult for others to guess

7. Use both letter and number and a combination of lower and capital letter in

your pass phrase.

Beware of Fraudulent Email Alert

Please be aware of suspicious emails could invite you into revealing

your sensitive information, e.g Login ID, Pass phrase, and confidential account

information. Such emails may lead you to a fake website that looks very similar

to the Bank’s genuine website, or request of banking information.

 These emails are not issued by our bank and you are advised to ignore

them and not to respond to any requests for personal information. If you

believe that someone is trying to commit fraud by pretending to be a SBI bank,

Please contact us immediately.

Some tips to avert a fraud

 Be alert for scam e- mails. They may invite you downloading a virus or

jumping to a fraudulent website and disclose sensitive information.

 Make sure that websites on which you transact have privacy and security

statement and review them carefully.

 Verity the website address (URL) is www.sbionmline .com, Take a few extra

second and type the URL yourself.

 Don’t reply to any e-mail that request your personal information. Do not

disclose your pass phrase over email.

 Look for the padlock symbol at the bottom right of a web page to ensure the

site is running in secure mode before you input sensitive information.

 Make sure your personal Computer has the most current anti-virus software.

 Do not keep computers online when not in use. Either shut them off or

physically disconnect them Internet connection.

 Immediately report irregularities

 Keep your Personal Computer updated by downloading security patches

Technical Requirement

 Minimum configuration required

 Processor – Pentium or equivalent

 Operating system – Windows

 RAM – 128 MB

 Web Browser – Internet Explore 5.5 or /Google chrome

 Best Viewed in 1024 x 768

2. SBI PAY-E-WALLET

SBI Pay – e- Wallet is a secure e- online e- Commerce solution of SBI.

It is a simple and convenient way to transact online from anywhere at any time.

Wish this service you can create your own e- Wallet and assign accounts to it.

You can then shop /donate /subscribe online with our list of Merchants and

authorize the transaction from your chosen bank account using your transaction

password. Moreover, you can also view all these transactions online. This

service is absolutely free for www.sbionline.com customers.

3 VISA MONEY TRANSFER – [VISA CARD – to – CARD Transfer]

No more waiting in queues in Bank branches, getting the Demand Drafts

made and writing cheques that takes to clear, here is the only solution to make

it simpler, convenient and faster by SBI VISA Money Transfer.

Transferring money has never been so easier before. From the

www.sbionline.com account, customer can now transfer money to any of the

23 million VISA Cards anywhere in India through SBI Bank’s Net Banking

service and any of SBI ATM.

Transfer funds absolutely FREE through SBI net – visa Money Transfer

service. All you need to know is the beneficiary visa debit or Credit card

number.
 FEATURES / BENEFITS OF VISA MONEY TRANSFER :

 Funds can transferred to any VISA Debit or Credit card in India.

 Sender needs to know only the card number of the beneficiary.

 Can be accessed using any www.sbionline.com ATM and through SBI net.

 Service is absolutely FREE through SBI net whereas normal charges are

applicable for transactions through ATM.

 Pay your Visa Credit Card bills by simply transferring funds to your VISA

Credit Card.

 Funds will be transferred within 2-3 working days.

 Cheaper, faster and more convenient than demand draft, telegraphic transfers

and payable – at-per cheques.

 No geographical limitation within India

 Beneficiary location need not be known.

 No registration needed.

4. ATMS IN WWW.SBI.COM

 Deposit Cash/Cheque

Special deposits slip-cum envelops are provided at the ATM centers. All you

have to do is full in the details of cash or cheques and it into the deposit slot.

Just remember not to put stapled notes or coins into the envelope

 Withdraw Cash

You withdraw up to Rs 40,000/- per day from your account using the ATM

/Debit card in any of our ATMs across the country subject to availability of
 balance in your account. Also you can also shop up to Rs.50,000 per day using

your debit card.

 Statement Enquiry

The customer can get a mini – statement of last five transactions done on your

account.

 Balance Enquiry

You can check the available in your accounts and even and get it printed on the

transaction slip

 Request for a Cheque Book

The customer can key-in the request for a Cheque book and get collected with

valid authorization or in person as soon it is ready.

 Request for Statement

You could request for your bank statement to be mailed to your Residence

 Funds Transfer

Flexibility to allow on – line transfer of funds between your various accounts

linked with your ATM/Debit card.

 Change PIN

You can change your PIN as often as you want using our Bank’s ATM. For

security reasons please change your PIN and sign on the reserve of the card on

receipt.

 Fast Cash

In spite of holding multiple accounts you have the option of withdrawing cash

through your primary account only.

 Visa Money Transfer

Visa Money Transfer is a revolutionary service which enables you to transfer

money from your debit card to any other visa debit / credit card anytime,

anywhere in India. It doesn’t get simpler than this.

5. SBI BILL PAY

SBI Bill pay is a bill payment from www.sbi.com SBI Bill pay is a

simple convenient and secure way of managing your bills from anywhere, at

anytime. You can pay your Telephone bills, Mobile bills, Insurance Premium

Gas charges, Taxes free simply the way you pay bills

 No more late payments

 No more queues

 No more hassles of depositing cheques

For availing this service the customer need register through www.sbionline

.com branches and the customer have to provide your bank account number

and bill details There are three mode of payment

@ Online pay

@ Auto Pay

@ SMS Pay

 Following service are offered through SBI-MOBILE TOP UPS

Mobile Recharge

Customers cards are now buy mobile recharge refills from www.sbionline.com

ATM’s
 Calling Card

Calling Cards are STD/STD Cards or Point International communication cards.

E,g. India to US or India to UK etc…

Landline Top UP

Land line top ups are “Prepaid card” for your Landline Phone. The Operator

currently available is TATA INDICOM and AIRTEL INDIA”.

Benefits

 Service available 24x7x365 – at all www.sbionline.com ATM’s

 Multiple telecom operators any denomination & any telecom circle recharge

possible.

 Trendy way of getting recharge.

 No need to scratch recharge coupons.

 No need to search multiple shops for desired cellular operators and desired

recharge coupons.

 Rooming www.sbionline .com customers can also recharge their prepaid

mobile phones from SBI Bank ATM’s

7.ONLINE REMITTANCE ANCE

 SBI-Fast remit – Send money online

 SBI speed remittance – Send money from UAE & Middle East

SBI-FAST REMIT

SBI – Fast Remit is a fast, simple, safe and secure way to send money to your

family in India from the comfort of your home.

It uses the Automated Clearing House (ACH) Which is paperless and 100% online

remittance platform to transfer funds from United state to India.

By using SBI – Fast Remit you can directly debit your local SBI bank or instruct

to issue demand draft favoring beneficiary.

Features

 Free to www.sbionline.com Account

 Tracking Remittance Online

 Attractive Exchange Rates

 Set Reminders

 Send Short Messages to your Family too

 Maintain your Beneficiary Address Book

SBI SPEED REMIT

SBI Speed - Remit is a product under Rupee Drawing Arrangement Scheme of

Reserve Bank of India, which facilities NRI’s to transmit fund online through

Exchange House. This product is offered to Exchange Houses in GCC

countries as well as in Hong Kong and Singapore.

SBI has a strong NRI base in GCC countries. The majority of Indians are

remitting funds to India in Indian Rupees through Exchange Houses. SBI Bank

has tie-ups with Exchange Houses IN UAE, Oman, Bahrain, Kuwait and Hong

Kong who serve the Indian population there.

 8.E-MAIL STATEMENT

We value your relationship with www.sbionline .com and are pleased to

inform you that now you can have your account statement information at your

fingertips. Choose to receive your Monthly /Quarterly Saving or Current

Account Statement Online at your e-mail address/es I an all-new PDF format.

Your online Statement Online at your e-mail address/es in an archive for

future reference. It is completely user friendly.

E- mail Statements are an electronic delivery of your monthly or

quarterly statements, which will replace the mailed paper statement. This

service comes to you FREE of cost and is yet another measure in our constant

Endeavour to enhance customer – convenience.

BENEFITS OF STATEMENTS

 You will review your Statement in an Abode (PDF) format, which is easy to

open on any computer

 You can download save, print, archive and access your e-Statement – any time

at your convenience

 E-mail statements are absolutely FREE of cost

 Receive your statement in time – No postal delays, no misplaced statements

 Will be exactly as the physical statement currently issued with Bank’s logo

 Simple registration process

 Fast and efficient service

 9. MOBILE BANKING

Welcome to a new convenience Service for our customer –SBI MOBILE

BANKING. Under this information based service is offered to customer by

way of SMS message, for which you register. These could be event or

frequency based alerts.

Features:

 Daily balance update

 Transaction based Alerts on Debits & Credits into the Account

 Standing Instructions ‘Success’ messages

 PULL message service * sending words like ‘TKN’ or ‘BAL’ or with

parameters to 5676757.

 Deal maturity information would be sent to the customers before 3 days

of maturity

 Broadcasts

BENEFITS

 Enjoy banking convenience while on the move

 Your bank account transaction information will be delivered to you

automatically

 Get regular updates on your bank account as and when select transaction

happens – on your mobile phone

 No need to visit the branch /ATM or ? Call to check your account balance

 Simple registration process

 PUSH message & Broadcasts are not charged

10. FREEDOM 3 – IN-I ACCOUNT

Gone are the days when you had to rely heavily on your stock broker to

transact in shares. IBL Freedom 3-in-1 a/c grants you complete independence

from the hassles of conventional trading procedures by helping you trade online.

This means no more calling up brokers, writing cheques / delivery instruction or

even waiting endlessly to get transactions done. Simply go online and get the deal

done in second and reap the benefits of paper – free trading with complete

trenchancy.

How it work

IBL helps you integrate your Bank and Demat account with your trading account

ensuring that the funds/share can be seamlessly moved form your liked

Bank/Demat account to execute your transaction. The Bank a/c The Demat a/c are

automatically debited or credited. You can trade in all NSE/BSE scrip’s as many

times as possible.
 Chapter – 5

SUGGESTIONS & CONCLUSION

SUGGESTIONS

 Should concentrate the put option

 To give importance to the EFT service

 Update website regularly, so as to get latest information to the customer

CONCLUSION

 www.sbionline. Has played a pioneer role in developing and deploying new

technology assisted customer friendly product and service, The bank adopted

information technology asa strategic tool for achieving completive edge in

today’s market.

 The study gave me an exposure to the e- banking service customer relationship,

policies, procedure and other services activities provided by bank and an

overall understanding about the real function of the bank.

REFERENCE

Whisteley, David, ‘E-Commerce’, Tata McGraw – Hill Edition, New Delhi , 2000

Fundamentals of Information Technology, Alexis Leon and Mathew Leon, 2001

www.google.com

www.wikipedia .com

http://e –bankingindia.blogspot.com/

http:www.asresearch.com/e commerce/ecommerce type

www.sbionline .com