AMENDED CITIZEN’S CHARTER

of the
NATIONAL WATER RESOURCES BOARD
(NWRB)

To promote transparency in the delivery of

2013
public service in order to prevent graft and
corruption.

2013
 TABLE OF CONTENTS

Promulgation 3

The NWRB Mandate, Vision, Mission and Functions 4

Performance Pledge 6

Feedback and Redress Mechanisms 7

List of NWRB Frontline Services 8

Public Assistance Action Sheets 39

2
 PROMULGATION

Pursuant to Republic Act No. 9485 or Anti-Red Tape Act (ARTA) of 2007 entitled “An
Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing
Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Thereof” of
June 2, 2007, the undersigned has adopted the recommendation of the Citizen’s Charter Team
(CCT) which has been reconstituted as per NWRB Office Order No. 10, Series of 2013 and
hereby promulgates the Amended Citizen’s Charter for the NWRB.

ELENITO M. BAGALIHOG
OIC - Executive Director

3
 NWRB MANDATE

The NWRB is the government agency that is responsible for all the water resources in the
Philippines. It coordinates and regulates all water-related activities in the country that has
impact on the physical environment and the economy.

VISION
Water for all.

MISSION

The NWRB has the following mission:

 To ensure access to safe, adequate water supply and sanitation at acceptable rates and
levels of service;

 To allocate sufficient water that will ensure food security and spur economic
development of the country; and

 To protect the water environment in order to preserve flow regimes, biodiversity and
cultural heritage as well as to mitigate water-related hazards.

4
 FUNCTIONS

The NWRB has three major functions:

 Policy formulation and coordination

 Resource regulation

 Economic regulation

5
 PERFORMANCE PLEDGE

We, the officials and employees of the National Water Resources Board (NWRB), commit to:

N – urture the relationship with partners/stakeholders in the water sector.

W – ork best to protect the water environment by improving the regulation of water use.

R – espond to your needs relative to the management of water resources consistent with the
Integrated Water Resources Management (IWRM) Plan Framework.

B – etter serve you with utmost courtesy and better treatment from the frontline service
providers.

6
 FEEDBACK AND REDRESS MECHANISMS

1. Email NWRB – clients are encouraged to e-mail NWRB at nwrbphil@gmail.com regarding

any irregularities or slow delivery of frontline services.

2. Suggestions/Complaints Box – clients are encouraged to write (either in English or Filipino

or even in major dialects) their complaints, suggestions and comments regarding any
observed irregularities or slow delivery of frontline services.

3. Public Assistance and Complaint Desk – clients are encouraged to go to the desk regarding
any irregularities or slow delivery of frontline services.

If you are not satisfied with our service, your written/verbal complaints shall
immediately be attended to by the Officer of the Day at the Public Assistance and Complaints
Desk.

7
 NWRB FRONTLINE SERVICES

The fast, efficient and satisfactory performance of the following frontline services of the
NWRB are expected by the clients:

1. Issuance of Water Permit

2. Resolution of Water Use Conflict Cases and Petitions
3. Issuance of Permit To Drill for Observation/Monitoring Deepwells
4. Registration for Domestic Use (Single Household)
5. Issuance of Certificate of Public Convenience
6. Issuance of Certificate of Water Availability
7. Issuance of Certificate of Water Table Depth for Proposed Memorial Park
8. Issuance of Philippine Economic Zone Authority (PEZA) Certification
9. Testing of Water Meter
10. Registration of Well Driller
11. Response to Queries/Complaints (walk-in)

8
ISSUANCE OF WATER PERMIT

Schedule of Availability of Service :

8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:

All Filipino citizens; associations, duly registered cooperatives or corporations organized

under the laws of the Philippines, at least 60% of the capital of which is owned by citizens of
the Philippines; government entities and instrumentalities, including government-owned and
controlled corporations.

Documentary Requirements:

General:
A. Duly accomplished Water Permit Application (WPA) and Notices
B. Proof of land ownership of, legal title to, or right to use, the property on which the water
source is situated
C. List of beneficiaries with corresponding hectarage and tax declaration certified by
Municipal/Provincial Assessor
D. Location plan and vicinity map showing:
1. Point of diversion of water source
2. Delineation of service area indicating hectarage for which water will be used
3. Nature of diversion works whether temporary or permanent
4. In case of groundwater, location and spacing of proposed drilling sites
E. CORPORATION/PARTNERSHIPS – Securities and Exchange Commission (SEC)
Registration with Articles of Incorporation & By-Laws and Certificate of latest Corporate
Financial Structure issued by the Corporate Secretary; COOPERATIVE – Certificate of
Registration from Cooperative Development Authority (CDA); SINGLE
PROPRIETORSHIP – Certificate of Registration from Department of Trade and Industry
(DTI); WATER DISTRICT – Certificate of Conformance from Local Water Utilities
Administration (LWUA); BARANGAY WATERWORKS ASSOCIATION – Certificate of
Registration
F. Environmental Compliance Certificate or Certificate of Non-Coverage (Department of
Environment and Natural Resources-Environmental Management Bureau (DENR – EMB)

9
G. Bacteriological Test (if found negative, attached duly notarized manifestation letter
indicating water treatment process)
H. Clearance from Bureau of Food and Drugs (BFAD) or any agency accredited with BFAD
(for Bottled Water)
I. Subdivision Plan
J. Brief description of the project which includes:
1. how water will be used
2. amount of water needed
3. power expected to be generated
4. amount of water to be discharged back to the source
5. measures to be taken to avoid water pollution
6. population and area to be served
7. area of water surface needed for the purpose
8. scheme of development
K. Well drilling data (Pumping Test, Well Log Data, Water Analysis) in case of existing
groundwater source. NOTE: Well Driller must have a valid NWRB Certificate of
Registration
L. Other requirement as deemed necessary by the Board

Specific:

MUNICIPAL USE: documents listed on letters A, B, D1, D3, D4, E, G, I, K, L

IRRIGATION/AGRICULTURE USE: documents listed on letters A, B, C, D1-4, E, K ,L
POWER USE: documents listed on letters A, B, D1, D3, E, F, J1-5, & J8, K, L with the
following additional requirements: a) Certificate of Endorsement from Department of Energy
(DOE); b) Certificate of Registration from DOE; c) schematic diagram of project development
with corresponding coordinates; d) feasibility study (hydrology part); and environmental/
ecological study of possible effect or impact of the hydropower project on the river ecosystem
FISHERIES USE: documents listed on letters A, B, D1, D3, D4, E, F, K, L
INDUSTRIAL USE: documents listed on letters A, B, D1, D3, D4, E, F, I, J1, J2, J4, J5,J8, K,
L
LIVESTOCK USE: documents listed on letters A, B, D1, D3, D4, E, F, K, L
RECREATIONAL USE: documents listed on letters A, B, D1, D3, D4, E, F, J1, J2, J5, J7, K,
L
BULK WATER SUPPLY: documents listed on letters A, B, D1, E, G, J1, J2 and MOA/Joint
Venture Agreement between the private water supplier and the buyer with specific purpose on
how water will be used.
OTHER USE: documents listed on letters A, B, D1, D3, D4, E, G, H, J1, J2, J5, K, L

10
FLOW CHART FOR WATER PERMIT APPLICATION PROCESS
(4 to 6 Months Without Protest)

Applicant SW/SP/DW
Determine Existing DW with penalty
secure WPA
water resource
forms

GW

Permit to Drill
Screening of
WPA and
documents Submission
of Well data

Payment
SW/SP
Evaluation
denied
Filing

Recommendation deferred
and Approval
Application
Endorsement
and Posting of
CWP Preparation
Notice
and Releasing

Mailing Submission of
of Letters Compliance

w/o Protest
denied
Field Investigation
Recommendation
and Approval
Protest denied
Protest

Protest Granted
WP Preparation
and Releasing
WPA returned
Applicant
WP
Issued

11
12
13
RESOLUTION OF WATER USE CONFLICT (WUC) CASES AND
PETITIONS
(amend / transfer of WP and increase in volume granted )

Schedule of Availability of Service :

8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:

1. Persons who may be adversely affected by the Water Permit Applications or Petitions for
Amendment/Transfer
2. Water Permit grantees who intend to amend or transfer their water permits
3. Persons with interest who may seek cancellation of existing water permit

Documentary Requirements: Verified Protest/Petition

14
 RESOLUTION OF WATER USE CONFLICT (WUC) CASES
(Minimum of 6 Months)

Submission of verified protest/petition

Determination of sufficiency of the

protest/petition

Payment of the protest/docket fee

Assignment of case number of

protest/petition

Receiving of verified protest/petition

Issuance of Order to Answer

Protest/Petition by
Applicant/Protestee
Receipt of Answer to Protest

Setting of Preliminary Conference

Amicable YES Dismissal of the Case

Settlement

NO
Hearing on the Merits of the Case

Ocular Inspection

Filing of Motion for

Resolution of the Case
Reconsideration (MR)

Resolution of MR
15
 RESOLUTION OF PETITIONS
(Minimum of 6 Months)

Submission of verified petition

Determination of sufficiency of the

petition

Payment of docket fee

Assignment of case number

Receiving of petition

Issuance of Order setting the case for

hearing and directing various
government agencies to post said notice

NO
Hearing in jurisdictionals, legal and
Opposition
technical matters
YES
(if amendment
Issuance of Order directing the Ocular Inspection
of volume)
Petitioner to comment on the
Opposition Resolution

Preliminary Conference

Amicable YES Dismissal of Opposition hearing on legal

Settlement and technical matters

NO (if amendment
Ocular inspection of volume)
Hearing on the Merits of Opposition,
legal and technical matters
Resolution

Ocular Inspection

Resolution

Motion for Reconsideration

Resolution of Motion for

Reconsideration

16
 ISSUANCE OF PERMIT TO DRILL FOR OBSERVATION /MONITORING
DEEPWELLS

Schedule of Availability of Service :

8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:

All proponents who require establishment of observation wells for monitoring purposes.

Documentary Requirements:

1. Letter request stating reasons for the establishment of observation/monitoring deepwells

2. Proof of land ownership where the deepwell will be drilled
3. Location Plan
4. Project Description

Duration:

no protest = 55 minutes

How to Avail of the Service:

Step Applicant / Client NWRB Action Duration of Office/Person Fees Form
Activities Responsible/
(Under Normal Location
Circumstances)
1 Submits letter of Receives, records and 10 min AFD-
request with routes letter and RS/EDO
attachment to AFD- documents to
RS EDO/WRD

Checks the documents 20 min WRD-ES

and prepares PTD

Initials and 5 min WRD/DEDO/

approves/signs PTD EDO

Update client on the 5 min WRD

approved PTD and
informs to pay the fee
17
Step Applicant / Client NWRB Action Duration of Office/Person Fees Form
Activities Responsible/
(Under Normal Location
Circumstances)
2 Proceeds to Cashier Issues O.R. 3 min AFD-Cashier Refer to
for payment Fees and
Charges
3 Presents O.R. to Validates O.R. and 10 min WRD
WRD and receives releases PTD
PTD

18
 REGISTRATION FOR DOMESTIC USE (Single Household)

Schedule of Availability of Service :

8:00 AM – 5:00 PM (Monday to Friday)
Who May Avail of the Service:

All single family household use (family of not more than 6 members).

Documentary Requirements:
1. Duly accomplished Registration Form
2. Land Ownership (any of the following : Certificate of Title; Tax Declaration; Deed of Sale;
Lease Agreement; Deed of Donation; Certificate from LGU to utilize the source)
3. Vicinity Map / Location Plan with point of diversion of water source
4. Well Data (discharge, depth of well, static water level, horse power of motor pump used,
casing diameter)

Duration:
1 hour 10 minutes

How to Avail of the Service:

Step Applicant / Client NWRB Action Duration of Office/Person Fees Form
Activities Responsible/
(Under Normal Location
Circumstances)
1 Proceeds to WRD Downloads, prints 10 min WRD Registration
to secure and releases Form
Registration Form Registration Form
and Requirements with requirements
2 Accomplishes Determines water 30 min WRD-ES
Registration Form source point of
diversion

10 min WRD
Checks accomplished
form and
requirements attached
and assigns
Registration Number
3 Proceeds to Cashier Issues O.R. 3 min AFD-Cashier Refer to
for payment and Fees and
records O.R. No. on Charges
the Registration
Form
19
Step Applicant / Client NWRB Action Duration of Office/Person Fees Form
Activities Responsible/
(Under Normal Location
Circumstances)
4 Submits Receives, records and 10 min AFD-RS/
Registration Form routes to EDO/WRD EDO
and requirements to
AFD-Records and
receives Receives, records and 5 min WRD
duplicate/client’s files the Registration
copy

20
 Republic of the Philippines REGISTRATION
NATIONAL WATER RESOURCES BOARD WATER USE NO.
8th Floor, NIA Bldg., EDSA, Quezon City Filed in the Office of the
On this date ___________

1. Name of Water User 2. Mailing Address

3. Citizenship 4. Starting Date of Water Use

5. Name of Water Source 6. Method of Diversion

Well Pump ( ______ hp)

Spring Gravity
River Others (Specify)
Others (Specify)
7. Location of Water Source 8. Water Appropriated in
__________ liters/Second
Latitude: __________ gallons/day
__________ drums/day
Longitude: __________ others (Specify)

9. Period of Water Use 10. Purpose: (e.g. domestic, commercial,

industrial) If domestic - No. of persons per household.

I hereby certify that the information given Subscribe and sworn to before me on this
above and the documents submitted are date:
tru and correct to the best of my
knowledge and belief.

_______________________ _______________________
Signatur of Water User Administering Officer

21
ISSUANCE OF CERTIFICATE OF PUBLIC CONVENIENCE (CPC)

Schedule of Availability of Service :

8:00 AM – 5:00 PM (Monday to Friday)
Who May Avail/Apply Certificate of Public Convenience:
All private waterworks or water utility operators who are required under Section 15 of the
Public Service Act to apply for CPC.
Documentary Requirements:
1. Articles of Incorporation/Partnership/DTI Registration
2. Board resolution (for corporations and partnerships) or special power of attorney (for single
proprietorships) authorizing the signatory to sign and file the application
3. Copy of Approved Water Permit/s
4. Copy of Official Receipt/s of Annual Water Charges
5. Copy of Latest Certificate of Potability issued by City/Municipal Health Officer where
source is located with Results of Bacteriological, Physical & Chemical Impurities
conducted by laboratory of DOH
6. Plan of Water Distribution System
7. Plan, Elevation of Cross-sectional Views of Tank/Reservoir
8. Plan, Elevation of Cross-sectional Views of Pump House, Machinery & Equipment
9. Latest Audited Financial Statement 1
10.Actual Balance Sheet of Water Operations 2,1
11.Actual Income Statement for Water Operations 2,1
12.List of Existing Assets in Service Subject to Return 1
Itemized Projected Financial Statement for Water Operations for 5 years
 Income Statements
 Funds Flow
 Balance Sheet
 Assumptions
13.Business Plan & Itemized List of Required Investments for the Next 5 years
14.Proposed Tariff Schedule
15.Levels of service agreed of consumers commensurate with proposed rate
16.Others
1
For new CPC applicants, last 2 years
For old applicants, last 2 years
2
If applicant has another operations other than water supply

22
 WATER UTILITIES DIVISION
PROCESS FLOW ON APPLICATION
FOR CERTIFICATE OF PUBLIC CONVENIENCE (CPC)

APPLICATION

WUD- Registration NO
& Licensing Section (Return to Applicant)
Complete
Requirement
Hearing
WUD- Water Rates
Evaluation Section Financial
-Examination of books
YES Technical of Accounts
Consolidation & -Tariff Analysis
Site Inspection
Payment of Filing Evaluation of
Fee Reports/Findings

Issue Docket
Number Report/Recommendation
for Board Action

Issue Notice of
Hearing
Executive Director
NEDA for Tariff -Recommends for Board
Publication of
Validation Approval
Notice

NWRB Board

Disapproved
APPROVED
Deferred

YES
Water Utilities
Board
Division
Resolutions For appropriate
action

Board Secretary

WUD- Registration &

Licensing Section

CPC Office of the

DIPLOMA Executive Director for
releasing

23
 Water Utilities Division
PROCESS FLOW ON APPLICATION
FOR CERTIFICATE OF PUBLIC CONVENIENCE
(MINIMUM 6 MONTHS)

FILING

PUBLICATION

HEARING

DESK REVIEW OF DOCUMENTS

TECHNICAL INSPECTION
FINANCIAL EXAMINATION

CONSOLIDATION and
EVALUATION OF REPORTS

RESOLUTION
(CPC ISSUED)

24
 Republic of the Philippines CERTIFICATE OF PUBLIC CONVENIENCE
NATIONAL WATER RESOURCES BOARD FOR WATER SUPPLY APPLICATION
8th Floor, NIA Building, EDSA, Quezon City
Telefax : 920-27-14 CASE NO.
PLEASE ACCOMPLISH THIS FORM IN SIX (6) COPIES
NAME OF APPLICANT MAILING ADDRESS WATER PERMIT NO.
SOURCE
CONTACT NO.
LOCATION
CITIZENSHIP TIN DATE OF OPERATION

SERVICE AREA Existing CPC/N No., if for renewal FILLING FEE

Subdivision :
a. Amount ____________
Barangay :
b. O. R. No. ___________
Provisional Authority Required
Municipality : c. Date ________________
Yes No
TYPE OF UTILITY NO. OF CONNECTIONS
[ ] Subdivision / HOA a. with water meters _____________________
[ ] Rural Water & Sanitation Association b. w/o water meters ______________________
[ ] Cooperative c. meter tested ____________________
[ ] Bulk Water Seller/Peddler c.1 tested by ____________________
[ ] Others ________________________ c.2 date tested ____________________
(specify) d. for bulk seller /peddler
Average volume of water delivered in cubic meters per day
________________________
KIND OF WATER SYSTEM
[ ] Draw & Fill [ ] Float [ ] Direct Pumping

LIST OF DOCUMENTARY REQUIREMENTS

NOTE: USE 5- YEAR TARIFF MODEL TO COMPLY ON
FINANCIAL REQUIREMENTS
( ) Articles of Incorporation/Partnership/ DTI Registration ( ) Latest Audited Financial Statement ¹
( ) Board resolution (for corporations and partnerships) or ( ) Actual Balance Sheet for Water Operations ¹‫׳‬²
special power of attorney (for single proprietorships) ( ) Actual Income Statement for Water Operations ¹‫׳‬²
authorizing the signatory to sign and file the application ( ) List of Existing Assets in Service Subject to Return ¹
( ) Copy of Approved Water Permit/s Itemized Projected Financial Statements for Water
( ) Copy of Official Receipt/s of Annual Water Charges Operations for 5 years
( ) Copy of Latest Certificate of Potability issued by ( ) Income Statements
City/Municipal Health Officer where source is located ( ) Funds Flow
with Results of Bacteriological, Physical & Chemical ( ) Balance Sheet
Impurities conducted by laboratory of DOH ( ) Assumptions
( ) Plan of Water Distribution System ( ) Business Plan & Itemized List of Required Investments
( ) Plan, Elevation of Cross-sectional Views of for the Next 5 yrs.
Tank/Reservoir ( ) Proposed Tariff Schedule
( ) Plan, Elevation of Cross-sectional Views of Pump House, ( ) Levels of service agreed with consumers commensurate
Machinery & Equipment with proposed rates
( ) Others

1 For new CPC applicants, last 2 years

For old applicants, last 2 years
2 If applicant has another operations other than water supply

I HEREBY CERTIFY THAT THE INFORMATION SUBSCRIBED AND SWORN TO BEFORE ME ON THIS DATE
GIVEN ABOVE AND THE DOCUMENTS
SUBMITTED ARE TRUE AND CORRECT TO THE
BEST OF KNOWLEDGE AND BELIEF

Signature of Water Utility Representative Notary Public / Administering Officer

25
ISSUANCE OF CERTIFICATE OF WATER AVAILABILITY

Schedule of Availability of Service :

8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:

Those who are planning to appropriate water both ground and surface water for any
purpose.

Documentary Requirements:

1. SEC Registration
2. Project Feasibility/Water Resources Studies
3. Location Map and Diversion Point
4. Source/s of Water Supply
5. Water Requirement of the Project (if applicable)

26
FLOWCHART IN SECURING NWRB CERTIFICATION ON WATER AVAILABILITY
(With complete requirements and available data for evaluation = 15 working days)

CLIENT ACTION NWRB ACTION

Submits letter of request with Receives, records, and routes
requirements the request to Executive
Director’s Office (EDO)

Forwards the request to the

Water Resources Assessment
Section (WRAS) of the Policy
and Program Division (PPD)

Checks the completeness of the

attached requirements
Informs to NO
Submits the complete/ submit the
Complete?
additional requirements complete
requirements YES

Analyzes, and computes water

available in the area using
available data at NWRB and from
other government agencies

Recommends and endorses to

PPD, DEDO (Deputy Executive
Director’s Office), EDO

DEDO/EDO
records and signs
NO
the letter of denial
for a certificate Favorable?
and routes back to
PPD/WRAS YES

DEDO/EDO records and

approves the Certificate and
routes back to PPD/WRAS
Secures Order of Payment from
WRAS and proceeds to Cashier for
payment Issues Official Receipt (OR)

Presents Official Receipt to WRAS Releases the Certificate of Water

and receives the NWRB Availability or Letter of Denial to
Certification or Letter of Denial the applicant
27
ISSUANCE OF WATER TABLE DEPTH CERTIFICATION FOR PROPOSED
MEMORIAL PARK/CEMETERY

Schedule of Availability of Service :

8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:

Owners/Developers of a Memorial Park / cemetery

Documentary Requirements:

1. Project profile including the area (hectares), boundaries, type/number/area of lots,

amenities, type of development, etc.
2. Site Development Plan/Scheme
3. Topographic Map (plot existing well/s or borehole/s, if any)
4. Location Plan with Vicinity Map
5. Water Permit Application, if Groundwater or Surface water source will be utilized by the
memorial park / cemetery for its construction, operation and maintenance requirements

28
FLOWCHART FOR WATER TABLE DEPTH CERTIFICATION FOR PROPOSED MEMORIAL PARK
(With complete requirements and available data for evaluation = 15 working days)

Secure
Application Form

Check accomplished
form and
requirements

Pay Registration
Fee

File Application

Conduct of Site NO Endorse

Investigation by Application to
NWRB DPWH

YES

Prepare reports/findings Submit Report with

with recommendation Recommendation

Submit to Executive
Director for Approval

Issue Water Table

Depth Certificate

29
 Republic of the Philippines
NATIONAL WATER RESOURCES BOARD
8th Floor, N.I.A. Buildin, E.D.S.A., Quezon City
Telefax No. 920-2654
MONITORING AND ENFORCEMENT DIVISION

Memorial Park Certification Request Form

Project Name : Area (has.)
Location :

Owner

Mailing Address

Tel No. : Fax No.: e-mail:

Developer :

Office Address

Tel No. : Fax No.: e-mail:

Contact Person : Mobile No.: Tel. No.:

Name of Office/Agency requiring NWRB certification:

Source of Water for the Construction, Operation and Maintenance of the Proposed Memorial Park:
[ ] Groundwater [ ]Surfacewater [ ] Water District [ ]Mun./Brgy. Waterworks [ ] Others, pls. specify _________

SIGNATURE

NAME OF AUTHORIZED REPRESENTATIVE

DATE

REQUIREMENTS:
[ ] Project profile including the area (hectares), boundaries, type/number/area of lots, amenities, type of dev't, etc.
[ ] Site Development Plan / Scheme
[ ] Topographic Map (plot existing well/s or borehole/s, if any)
[ ] Location Plan with Vicinity Map
[ ] Water Permit Application, if Groundwater or Surfacewater source will be utilized by the Memorial Park for its
construction, operation and maintenance requirements.

ORDER OF PAYMENT
[ ] P 3,500 Certification for Memorial Park
MED, Enforcement Section
(TO BE FILLED UP BY THE CASHIER)
Official Receipt No. :
Date Issued :
Cashier Section :

30
ISSUANCE OF PEZA CERTIFICATION

Schedule of Availability of Service :

8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:

Those who are applying for registration with the Philippine Economic Zone Authority
(PEZA).

Documentary Requirements:

1. SEC Registration
2. Project Feasibility/Water Resources Studies
3. Location Map and Diversion Point
4. Source/s of Water Supply
5. Water Requirement of the Project (if applicable)

31
FLOWCHART IN SECURING NWRB CERTIFICATION RELATIVE TO PEZA REGISTRATION
(With complete requirements = 15 working days)

CLIENT ACTION NWRB ACTION

Submits letter of request with Receives, records, and routes
requirements the request to Executive
Director’s Office (EDO)

Forwards the request to the

Water Resources Assessment
Section (WRAS) of the Policy
and Program Division (PPD)

Checks the completeness of the

attached requirements

Informs to submit
Submits the complete/ NO
the complete Complete?
additional requirements
requirements
YES
Analyzes and Evaluates using
available data at NWRB

Recommends and endorses to

PPD, DEDO (Deputy Executive
Director’s Office), EDO

DEDO/EDO
records and signs
the letter of denial NO
Favorable?
for a certificate
and routes back to
PPD/WRAS YES

DEDO/EDO records and

approves the Certificate and
routes back to PPD/WRAS
Secures Order of Payment from
WRAS and proceeds to Cashier for
Issues Official Receipt (OR)
payment

Presents Official Receipt to WRAS

Releases the Certificate or Letter of
and receives the NWRB
Denial to the applicant
Certification or Letter of Denial 32
TESTING OF WATER METER

Schedule of Availability of Service:

8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:

NWRB-regulated waterworks operators/water service providers and its customers;

dealers/distributors of water meters.

Documentary Requirements: None

Duration:

17 minutes

How to Avail of the Service:

Step Applicant / Client NWRB Action Duration of Office/Person Fees Form
Activity (Under Responsible/
Normal Location
Circumstances)
1 Proceeds to MED- Provides Order of 1 min MED-CS Refer to Order of
Calibration Section Payment Fees and Payment
(CS) and secures Charges
Order of Payment
for water meter
testing
2 Proceeds to Cashier Issues O.R. 3 min AFD-Cashier
for Payment
3 Returns to CS Records the payment 1 min MED-CS
made
4 Proceeds to Water Conducts water meter 12 min / meter MED-CS
Meter Testing testing/ sealing and
Laboratory prepares Test Reports
5 Receives test report Provides client copy 1 min MED-CS
and tested meter of test report and the
tested meter

33
REGISTRATION OF WELL DRILLER

Schedule of Availability of Service :

8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service:

Individuals who are engaged in either manual or mechanized well drilling operations;
corporations who are engaged in mechanized well drilling operations.

Documentary Requirements:

Individual/Sole Proprietorship
1. Duly accomplished well driller’s registration form with one (1) 2 x 2 picture
2. Name/s of personnel with three (3) years experience in mechanized well drilling work as
certified by duly registered mechanized well driller; holder of a bachelor’s degree in geology,
civil, mechanical, or other related engineering courses with one (1) year experience in actual
drilling work.
3. Certificate of Registration of Business Name issued by the Department of Trade and Industry
(DTI)
4. Contractor’s license issued by Philippine Contractor’s Accreditation Board (PCAB), if
available.
5. Audited Financial Statement
6. List of Drilling and other Equipment
7. List of Completed and On-going Projects, indicating the following:
 Name of Project
 Exact location of Project (No., Street, Sitio, Brgy., City/Municipality, Province)
 Owner
 Year Completed
 Office Address
 Contact Person
 Telephone No.
8. Photocopy of latest Certificate of Well Driller’s Registration, if renewal
9. Annual Registration Fee

34
Partnership/Corporation
1. Duly accomplished well driller’s registration form with one (1) 2 x 2 picture
2. Name/s of personnel with three (3) years experience in mechanized well drilling work as
certified by duly registered mechanized well driller; holder of a bachelor’s degree in geology,
civil, mechanical, or other related engineering courses with one (1) year experience in actual
drilling work.
3. Certificate of Registration from Securities and Exchange Commission (SEC)
4. Contractor’s license issued by Philippine Contractor’s Accreditation Board (PCAB), if
available.
5. Audited Financial Statement
6. List of Drilling and other Equipment
7. List of Completed and On-going Projects, indicating the following:
 Name of Project
 Exact location of Project (No., Street, Sitio, Brgy., City/Municipality, Province)
 Owner
 Year Completed
 Office Address
 Contact Person
 Telephone No.
8. Photocopy of latest Certificate of Well Driller’s Registration, if renewal
9. Annual Registration Fee

For Manual Well Drillers

1. Three (3) of experience in manual well drilling certified by a duly registered well driller
2. Certificate of Registration of Business Name issued by DTI or business permit issued by
the local government unit
3. Annual Registration Fee

Duration:

no protest = 34 minutes

35
 How to Avail of the Service:
Step Applicant / Client NWRB Action Duration of Office/Person Fees Form
Activity (Under Responsible/
Normal Location
Circumstances)
1 Proceeds to MED-ES Provides Well 10 min MED-ES Refer to Well Driller
and secures Driller Annual Fees and Annual
Registration Form Registration Form Charges Registration
and list of with requirements Form
requirements
2 Submits duly Checks duly 10 min MED-ES
accomplished accomplished form
registration form with and documents
attached requirements submitted
3 Secures Order of Issues Order of 5 min MED-ES
Payment Payment
3 Proceeds to Cashier Issues O.R. 3 min AFD-Cashier
for payment
4 Submits photocopy of Receives photocopy 1 min MED-ES
O.R. to MED of O.R. and assigns
control number
5 Proceeds to AFD-RS Receives, records 5 min AFD-RS
for filling and routes the
documents to EDO
6 Secures copy of Checks, evaluates, 5 min MED/DEDO/
Registration prepares, approves EDO
Certificate Certificate of
Registration
7 Receives, affixes Releases Well 1 min MED-ES
signature of Driller Certificate
authorized person on
the Certificate

36
 NATIONAL WATER RESOURCES BOARD
OWNER./PRESIDENT 8th Floor, N.I.A. Building, E.D.S.A., Quezon City
Tel./Fax No. 920-2654
2x2
picture
MONITORING & ENFORCEMENT DIVISION
Control No.

WELL DRILLER'S ANNUAL REGISTRATION FORM

1. REGISTERED NAME T IN:
2. BUSINESS/OFFICE ADDRESS:

3 Tel. No.: Fax No.: E-mail Address:

4 EQUIPMENT YARD Tel. No.

5 OWNER/PRESIDENT T.I.N :

6 HOME ADDRESS:

7. Tel. No.: Mobile No.: Fax No.: E-mail Add.:

8 CATEGORY : [ ] Mechanized Drilling [ ] Manual Drilling

9. WELL DRILLER CLASSIFICATION :

[ ] Individual / Single Proprietorship [ ] Partnership / Corporation / Cooperative

10 TYPE OF REGISTRATION :

[ ] New [ ] Renewal

11 IF RENEWAL:
Registration No.: Date Issued :

I hereby declare that all the foregoing answers, informations, statements and submitted
documents are complete, true and correct.

SIGNATURE OVER PRINTED NAME Com. Tax Cert. No.:

OWNER/PRESIDENT Issued at:

DATE Issued on:

ORDER OF PAYMENT
New Well Driller Annual Registration Fee Effective Septemb er 27, 2006

[ ] P 1000.00 (Individual / Single) Total Amount: P

[ ] P 2000.00 (Partnership / Corporation)
[ ] (Arrears)
Enforcement Section
(TO BE FILLED UP BY THE CASHIER)

Official Receipt No.:

Date Issued::
Cashier Section
PLEASE RETURN THIS FORM TO THE M ONITORING & ENFORCEM ENT DIVISION FOR RECORD PURPOSES.

37
 RESPONSE TO QUERIES/COMPLAINTS (walk-in)

Schedule of Availability of Service :

8:00 AM – 5:00 PM (Monday to Friday)

Who May Avail of the Service: General Public

Documentary Requirements: None

Duration:

simple queries = 5 minutes

How to Avail of the Service:

Step Applicant / Client NWRB Action Duration of Activity Office/Person Fees Form
(Under Normal Responsible/
Circumstances) Location

1 Approach Public Provides reply to 5 min Officer of the Aksyon

Assistance and simple queries Day Agad Para sa
Complaints Desk Taumbayan
For complex queries Forms:
of concerns, request
client to fill-out Form 1 – For
Aksyon Para commendatio
saTaumbayan Form n
and advise him/her
that the matter will be Form 2 – For
referred to appropriate Request for
office. Assistance
Form 3 – For
Complaint
Form 4 – For
Suggestion

END OF TRANSACTION

38
 NATIONAL WATER RESOURCES BOARD
Mamamayan Muna Hindi Mamaya Na Program
Form 1 - COMMENDATION (PAPURI)
Date:
(Petsa)
Name of Commending Party: Tel./Cellphone:
(Pangalan ng Nagbibigay Papuri) (Telepono)

Office/Address:
(Tanggapan/Adres)
Residence Address:
(Tirahan)

Name of Person Being Commended:

(Pangalan ng Pinapupurihan)
Position/Office:
(Posisyon/Tanggapan)

Reason for Commendation * (Dahilan ng Papuri): *

NATIONAL WATER RESOURCES BOARD

Mamamayan Muna Hindi Mamaya Na Program
Form 2 - REQUEST FOR ASSISTANCE (Paghingi ng Tulong)
Date:
(Petsa)
Name of Requesting Party: Tel./Cellphone:
(Pangalan) (Telepono)

Office/Address:
(Tanggapan/Adres)
Residence Address:
(Tirahan)

Particulars of Request * (Tulong na Hinihingi):*

39
 NATIONAL WATER RESOURCES BOARD
Mamamayan Muna Hindi Mamaya Na Program
Form 3 - COMPLAINT (Reklamo)
Date:
(Petsa)
Name of Commending Party: Tel./Cellphone:
(Pangalan ng Nagrereklamo) (Telepono)

Office/Address:
(Tanggapan/Adres)
Residence Address:
(Tirahan)

Name of Person Being Complained:

(Pangalan ng Inirereklamo)
Position/Office:
(Posisyon/Tanggapan)

Reason for Complaint * (Dahilan ng Reklamo): *

40
 NATIONAL WATER RESOURCES BOARD
Mamamayan Muna Hindi Mamaya Na Program
Form 4 - RECOMMENDATION (MUNGKAHI)
Date:
(Petsa)
Name of Commending Party: Tel./Cellphone:
(Pangalan ng Nagrerekomenda) (Telepono)

Office/Address:
(Tanggapan/Adres)
Residence Address:
(Tirahan)

Recommendation/Suggestion: (Mungkahi o Suhestiyon) *

41