TABLE OF CONTENTS

Contents Page No.

1. Introduction……………………………………………………………………….. i-ii
2. Occupational Area Analysis.……………………………………………………. iii
3. Definition of Competency Level..………………………………………………. iv
4. Malaysian Skills Qualification……... …………………………………………... v
5. Job Competency..……………………………………………………………….. v
6. Working Conditions……………………………………………………………… v
7. Employment Prospects………………………………………………………….. v
Training, Industrial/Professional Recognition, Other Qualifications And
8. vi
Advancement
9. Sources Of Additional Information……………………………………………... vi
10. Acknowledgement……………………………………………………...……...… vi
11. NOSS Development Committee.................................................................. vii
12. Competency Profile Chart………………………………………………………. 1
13. Competency Profile…..………………………………………………………….. 2 – 13

14. Curriculum of Competency Unit………………………………………………...

i. Market & Product Survey….................................................. 14 - 19

ii. Direct/ Retail Sales............................................................... 20 – 30
iii. After Sales Service................................................................ 31 - 37
iv. Self Sales Performance Assessment................................... 38 - 43
v. Online Sales.......................................................................... 44 – 50
vi. Product Marketing................................................................. 51 - 59
vii. Inventory Control................................................................... 60 - 66
15. Training Hours Summary.............................................................................. 67 - 68