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EXPERIENCE SUMMARY
As a Consultant, Soundarya has around 6 years of experience as a Business Analyst and a Product
Owner working for multiple domains such as Retail, Market Research, Airlines and Banking and
Insurance Industries. She is also a BCS Certified Business Analyst. She is also pursuing her preparation
with Professional Scum Master I Certification. Her experience covers the Market research report
builder, Airline Baggage Management Systems and Reservations and a novice for Credit Cards
Statements and call Centre applications.
Her prior roles and responsibilities have encompassed activities like hands on experience on
Functional requirement elicitation, current system analysis, future state feasibility, modifying the
architecture (if needed) and assist the stakeholders on the sign off and review of the user stories and
the entire epic in hand. Predominantly, she has worked for US Market Research, UK and Spanish
Airlines and for Banks in Asia Pacific region for their products and services and Product Management.
KEY SKILLS
TOOLS USED
JIRA
Confluence
JAMA
WebSequence Diagrams
Moqups
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Visio
Intelli J
HP Quality Center
SOAP UI
Sharepoint
KEY PROJECTS
Project description – The project is about enhancing the user experience of the call centre application
(Service Connect) using various automation methods in Salesforce and Java.
Responsibilities
Maintaining and prioritising backlog
Facilitating Requirement Gathering sessions with Business Users to understand more
indepth about the requirements. Create user stories and refine them.
Providing vision and direction to the Agile development team and stakeholders throughout
the project and create requirements
Providing backlog management, iteration planning, and elaboration of the user stories
Works closely with Product Management to create and maintain a product backlog
according to business value
Lead the planning product release plans and set expectation for delivery of
new functionalities
Ensuring the Development Team understands items in the Product Backlog to the level
needed.
Organising Sprint Planning, review and retrospective. Responsible for show and tell to all the
stakeholders during every sprint end.
Ensures every single time that the Product Backlog is visible, transparent, and clear to all,
and shows what the Scrum Team will work on next
Prioritize stories, epics and themes to ensure work focuses on those with maximum value
that are aligned with product strategy
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Designation Business Analyst
Project description – The implementation of paper statement fees for the credit card customers who
has opted for physical statements. This is rolled out to various South East Asian Countries
Responsibilities
Business and Functional Analysis.
Facilitated Requirement Gathering sessions with Business Users to understand more indepth
about the requirements.
Analyze each project by referring to the High Level Business Justification (HLBJ) and Business
Requirement Documents
Understand existing Credit card statementing modules and core systems involved.
Identify the impacts on existing products/ core applications
Provide a high level estimation for each project based on the scope of the project
Engage in various discussions with the key stakeholders to understand the impact of
the project to existing systems.
Based on the discussion with the impacted team, analyse the enhancement required
and systems impacted
Prepare Epic, User stories and groom the user stories along with the entire
stakeholders.
Project Description: – Personalization of BA.com and Iberia webpages. Based on the different types
of users – the logged in, not logged in, not registered users, the capability of personalising the
webpages in Ba.com and Iberia.com are developed. This initiative has given a profit of more than 20
million dollars to the customer satisfaction and travel easy interfaces and easy identification of lost
baggages using personalised interfaces.
Responsibilities:
Project Description: – This project which ran in Waterfall model, consists of a product which shows
all the reports based on what people watch in the television like, the series, ads, etc and ultimately
what they buy by watching these ads. This reports consists of geographical of European countries’
data, which channels is being watched at what timing. Our role is to build a product with reports of
intrinsic details such as which region, what kind of people watch this, real time discovery of timing
and streaming of channels.
Responsibilities:
Liaised with different countries stakeholders part of Europe and understand their in country
requirements and common requirements.
Involved in the elicitation and analysis of requirements by conducting client review meetings
with different stakeholder teams.
Planned and actively involved in complete internationalisation of the given product with well
thought out solutions to address the demographic variations for each country.
Concise wireframing and collaborating ideas and brainstorming with clients based on the
given structure.
Facilitated product training to various stakeholders by illustrating and highlighting with
different scenarios for easy understanding and prepared user manual as a part of this
process.
Assist project manager on various status reports to all the stakeholders.
Being a BCS Certified Business Analyst, I have facilitated a session for budding Business
Analysts on the fundamentals and trained them for BCS Foundation Certificate in Business
Analysis ad won the Best Faculty Award for Q1, 2015.
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Client The Nielsen Company
Duration August 2012 to December 2013
Application The Report Builder, Nielsen Answers
Designation Business Analyst
Project Description: – This project which ran in Scrum model, consists of a product called Report
Builder, which is capable of creating a report based on customer needs as there is no need of a static
report to be generated every time. This is broadly categorized based on Markets, Products, Period
and the Rate. Customer can customize the report based on number of markets in his particular area,
conditional format the highlighted ones, use negative ranking, sorting and make use of email/print
and pdf functions. This project had various modules and as a business analyst, I understood the
complexity involved in integrating each module and assisted till the production release of the
project.
Responsibilities:
Involved in the requirement elicitation and impact analysis for North America Region
including USA, Mexico and Canada customers in creating a wholesome tool for reporting
called Report Builder.
Engaged with Stakeholders and have created deliverables such as Epics, User Stories, Test
cases and Test Plan documents.
Performed functional validation of different modules
Prioritised show stopper issues during functional and integration testing for quicker
resolution
Ensured smooth production delivery to the clients with offshore Dev team by understanding
their process and supporting issue resolution
Prepared bi-weekly reports for Sprint review meeting
Won the best team award on the integration of report builder.
EDUCATIONAL QUALIFICATION
Contact Details
E mail: ssnsoundarya@gmail.com
Contact No: +91-9840665158
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