House No.

782/48, Jawahar Nagar Camp, Palwal,

Haryana-121102
E-Mail: niteshkapoor071@live.com
Mobile: +91-70421-22434

Nitesh Kapoor
OBJECTIVE: To contribute in a substantial manner towards attainment of corporate goals through skillful
application of professional experience and educational qualifications gained so far.

PROFILE: Dynamic 7+ years of career reflecting in Data Analytics with pioneering experience of Bharti
Airtel, Indepay and Indus Towers.
 Expertise in Consumer insights via analytics of consumer behavior using Business
Intelligence tools.
 Managing team for timely reporting of Marketing Operations KPIs.
 Good analytical and technical skills on SQL, VBA and Excel.
 Expertise in fault & performance management to ensure network & applications
availability to maintain client SLA’s.
 Performance analysis of various TOC KPI reports (Network/Application).
 Analysis of Transaction reports of Kiosk Banking.
 Possess good communication, leadership and Inter-Personal Skills & can work very well
under pressure. Creative, Result-Oriented, Solution-Oriented combined with Problem
Solving and Decision Making Abilities.

PROFESSIONAL EXPERIENCE:

26th Sep-2016 to till date

Bharti Airtel Ltd. Data Analyst, Marketing Operations

About Company: Bharti Airtel Limited is a global telecommunications company with operations in 20 countries across
Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 4 mobile service providers globally
in terms of subscribers.
Role &Responsibilities:

 Business Planning
 Making prediction models of consumer behavior and its impact on revenue in upcoming quarters.
 Interpreting and presenting the impact of proposed changes in the current customer plans of
prepaid and postpaid.
 Consumer Insights:
 Macro and micro level analytics of hundreds of business KPIs.
 Responsible for thorough reports incurring prepaid and postpaid business.
 Designing efficient queries and macros for automation of reports.
 Support to Prepaid and Postpaid Teams
 Providing support to prepaid and postpaid marking teams for plans specific insights using
Business Intelligence.
 Responsible for driving Key KPIs to sales team with timely and ad-hoc micro level reports.

16th Mar-2015 to 23rd Sep-2016

Indepay Networks Pvt Ltd. Executive Operations

About Company: Indepay Networks is a payment network company enabling debit and credit card transaction with a vision
of low cost high technology framework.

Role &Responsibilities:

 Operations:
 Maintaining database of ISLs.
 Preparing online and offline commission reports. (VBA Excel)
 Document Management System
 Responsible for digitization of all the documents related to all departments led by coordination
with document scanning team.
  Product release coordinator
 Responsible for coordination with client for all the bug fixes in the development environment of
micro-ATM

19th Sep-2011 to 13th Mar-2015 deputed at INDUS TOWERS LIMITED, Gurgaon

(IKYA Human Capital Solution Pvt. Ltd., New Delhi) Executive - TOC (Operation &Maintenance)

AboutCompany: Indus Towers is an independently managed company offering passive infrastructure services to all
telecom operators and other wireless services providers such as broadband service providers. Incorporated in November
2007

TOC- A tool to enhance operational excellence:TOC (Tower Operation Centre) is the backbone for the operations of the Indus
infrastructure which helps to achieve the KPI’s and SLA’s being targeted and committed to the customer. The primary objective
of TOC is to monitor the infrastructural KPI’s of cell sites through BTS extended external alarms.

Role &Responsibilities:

 TOC Performance

Analysis of Circle Performance via Indus uptime reports (IUTRs)

Preparing various reports used for analysis of circles:Airtel Pack, Idea Pack, CEO Pack, O&M
Weekly. (VBA, Excel)
 UAT of TOC Application: Implementation of IBA (OVIS) and preparing User Manual for IBA.
 TOC Database (National Level)
 Administration of TOC applications: Base Configuration Data uploading and enhancements.
 Generating and validating OME and SME (Vendors) payouts.
 Analytical and Technical support for Navigator database.
 TOC Application Support (National Level)
 Analysis of application performance & fault reports.
 Application training to end users (OME’s & SME’s).
 TOC KPI Report Analysis (VBA and Excel)
 O&M Dashboard, Worst Site Analysis,Fire Prone Sites Analysis, Alarm Compliance Report,
Worst Technician and Supervisor analysis, SDFR and SDPMR, RAW Outage Trend analysis, I
& O-Hygiene Reports.

Achievements:
 Valuable inputs in Successful launch of TOC Application (D&A) and IBA at national level.
 Correction of BC database by publishing divergences dashboard to circle teams.
 Appreciated by CHRO & TOC Head for actively participating in Indus Family Day function twice.

TECHNOLOGY EXPERIENCE:

 Computer skills: Advanced Query Tool, SQL, VBA, MS Access, MS-Office 2010 (Word, Excel, and
PowerPoint).
 Netrac based i-Navigator (Fault Management tool)
 TeMIP & UOC tool of HP.
 BMC Remedy Client based NetKT (Incident Management Tool)
 SAP based D&A tool.
 Tarantula Based I-Smart Cube tool.
 Oracle based OVIS Tool.

EDUCATIONAL QUALIFICATION& PROFESSIONAL CERTIFICATION/TRAININGS:

 B-Tech in ECE from Maharshi Dayanand Uiversity,Rohtak, Harayana.

 Business of Telecom training conducted by Cognitel India Pvt. Ltd.
 Advanced Excel Training conducted by Excel Expert Ashish Mathur.
  Application administration training on i-Navigator (Netracclient) & NetKT (BMC Remedy client) by TTI
Telecom, Israel.
 ITTA training (Module 0 on Site Infra Equipment) conducted by NTTF, Bangalore.

PERSONALDETAILS:
Date of Birth : 6thSeptember 1989
Father’s Name : Sh. Raj Kapoor
Marital Status : Married
Active Interest : Reading Novels, Video Games & Traveling.
Languages Known :English, Hindi & Punjabi

Nitesh