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MIDTERM EXAMINATION
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PART I: Multiple Choice Questions - Student answer directly into question paper (1.5 points for each
correct answer).
4. Which of the following are generally easy to detect using statistical methods, and it is usually
economical to remove them?
a. Common causes
b. Implicit causes
c. Special causes
d. Assignable causes
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Quality Management – Midterm Examination – BA – Index 1
THE INTERNATIONAL UNIVERSITY (IU)
Department of Industrial System Engineering
5. The products manufactured during 1800s were unique. How quality was ensured in this era?
a. Through inspection
b. Through renovation
c. Through calculation
d. Through repair
10. When data is plotted on the control charts, the data is of two types: R and X-bar. The R data
represent points of a ……………while the X-bar data represent points of a(n) ……………….
a. random sample; cross-matrix sample
b. real sample; simulated sample
c. sampling run; average of several runs
d. random sampling; continuous sampling
11. A quality program within a project should be based on …………of errors to improve productivity
along with quality levels.
e. early detection
f. early correction
g. late detection
h. prevention
12. Some organizations today are using "six sigma" to set the upper and lower limits on control charts
rather than the traditional… sigmas.
a. two
b. three
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Quality Management – Midterm Examination – BA – Index 1
THE INTERNATIONAL UNIVERSITY (IU)
Department of Industrial System Engineering
c. four
d. five
13. Which of the following is determining what to control, establishing units of measurement so that
data may be objectively evaluated?
a. Quality control
b. Quality improvement
c. Quality planning
d. Quality process
15. All of the following are the elements of a TQM system EXCEPT:
a. Leadership
b. Communications
c. Measurement
d. Detentions
18. Which of the following is concerned about quality for achievement of TQM?
a. The Managing Director
b. The Quality Manager
c. Everyone in the organization
d. The Operation Manager
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Quality Management – Midterm Examination – BA – Index 1
THE INTERNATIONAL UNIVERSITY (IU)
Department of Industrial System Engineering
2. a. (10p) Describe the TQM’s house. Why do we use the TQM in a knowledge-based economy?
b. (10p) The sales department of a company wants to apply TQM. You are hired as a Sales Manager
to deploy it. (Hint: Please quote its three pillars - no details, and develop its quality parameters,
measuring points, …)
Solution:
a. discuss 3 pillars, 3 components and integrated systems in a knowledge-based economy
b. Develop at least the first two pillars: planning and control for sales department.
3. a. (10p) A company opens a sales office with six salesmen in HCM city. All salesmen have the same
responsibilities and opportunities. The number of new accounts generated by each salesman is
recorded on the following table. The company’s policy calls for a review of performance. Please help
the company to determine who should be rewarded or punished?
Solution:
a. Use c-chart for this problem.
b. (10p) The company has $60,000 of bonus money to allocate to the sales force. How much would
you give to each salesman? Why?
Solution:
b. Students will answer vary in giving their recommendation and their way to allocate this bonus.
Name of Sales Person Number of New Accounts
Lan 30
Hai 49
Minh 32
Danh 27
Dat 33
Phi 35
4. (10p) The control chart has been divided into zones (A, B, C). Please identify any signals that indicate
a lack of control, and explain why.
Solution:
Define 3 rules as in figure and explain briefly them
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Quality Management – Midterm Examination – BA – Index 1
THE INTERNATIONAL UNIVERSITY (IU)
Department of Industrial System Engineering
UCL
Zone A
Zone B
Center- Zone C
-line
Zone C
Zone B
Zone A
LCL
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Quality Management – Midterm Examination – BA – Index 1