ON-THE- JOB TRAINING REPORT

In Partial Fulfillment of the Requirements

for the degree

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

MAJOR IN MARKETING MANAGEMENT

Submitted by:

Kessenger I. De Leon

Submitted to:
MRS. ________

October 2019

ACKNOWLEDGEMENT
First and foremost I would like to express my thanks to God because of His love

and strength that He has given to me to finish this logbook as my internship

report. I do thank for His blessings to my daily life, good health, healthy mind and

good ideas.

This internship report is important to fulfil part of the programme criteria that is a

requirement to fulfil the Bachelor Program in Business at Global integrated

Contact Facilities (GICF). I know that there are still many lacks of arranging this

report even when doing my job training and I thank to those who have supported

me to perform the job training up to carrying out this report. Hereby I want to give

my special thanks to;

Special thanks to "Sir. Mark Anthony Nuñez , Mr. Mark Daniele Ferrer and

Ma’am Elizza Kristelle Castor" for give opportunity to me to learn and get the real

work experience .

To the institution where I am studying, Eulogio “Amang” Rodriguez Institute of

Science and Technology – Manila Campus, where I continuously growing as a

Bachelor of Science in Business Administration major in Marketing Management

students

To the department of College of Business Administration professors who shared

and continuously sharing their knowledge with students like me and keep on

molding me into a better person. I am extending my warmest thanks especially to

Ms. Jolly Flora who, with that entire she can, share with us everything she knows

and guiding us during our internship. I thank her for the patience and

understanding when we asked a lot of questions about the requirements.

 Table of Contents

Title Page

Acknowledgement

Table of Contents

I. Introduction

Organizational Structure

How Started OJT

Activities of the Org/Company

II. Highlights of Accomplishment

III. Problems Met and Solutions Made

IV. Suggestions/ Recommendations

V. Parting Remarks /Conclusion

VI. Pictorials with Captions

VII. Appendices

Endorsement Letter

Acceptance Letter

MOA

Performance Rating

Certificate of OJT

Time Card /Summary of Completed 300 hours

 INTRODUCTION

One of the most dynamic and fastest growing sectors in the Philippines is

the information technology–business process outsourcing (IT-BPO) industry. The

industry is composed of eight sub-sectors, namely, knowledge process

outsourcing and back offices, animation, call centers, software development, game

development, engineering design, and medical transcription. The IT-BPO industry

plays a major role in the country's growth and development.

The IT-BPO industry started from a single contact center, the Accenture

Global Resource Center, which was founded by Frank Holz in 1992. This marked

the beginning of the local BPO industry in the country.

In 1995, the Special Economic Zone Act, thus establishing the Philippine

Economic Zone Authority, was passed by the Philippine Congress. This Act

provided lower area requirements for developments and tax incentives, which

consequently attracted foreign investors.

In 2001, a US-Based outsourcing center called the "People Support" had its

operations moved to the Philippines, generating 8,400 jobs for the country.

In 2003, the Convergys Corporation opened up two more call centers in the

Philippines. It was at that time when Jack Freker, the president of Convergys

Corporation, announced the incorporation of the Philippines in the revenue

generation plan and the global expansion of the company. In 2005, accounting for

2.4% of the country's GDP, the Philippine acquired over 3% of the global BPO
market. A year after, with ePLDT Ventus leading in the BPO industry, domestic

economy increased by 5.4% and 11,000 more people were employed. In 2010, the

Philippines was then declared the world's BPO capital. From this point, the BPO

industry continued to grow and generate more revenue, with the industry providing

the most job opportunities in the private sector.

Since the 1980s, unemployment rate stayed between 8-11% in the

Philippines. Even if the economy did have some growth, there was always the

problem of job generation. The BPO industry has the most substantial contribution

to economic growth, yet it only employs 1% of the labor force. The MTPDP

(Medium-Term Philippine Development Plan 2004-2010) has set a target to create

"1.5 million jobs a year between 2004 and 2010, or a total of 10 million jobs by

2010." Though the government came short of this success, in 2006 the

government was able to identify nine employment-generating factors and these

are cyber services, aviation, agribusiness, health services, mining, creative

industries, hotels and restaurants, medical tourism and overseas employment. The

BPO sector only accounted for 0.075% of the GDP in 2000 but rose to 2.4% in

2005 which indicated a great potential for generating employment. In this sector

alone, it reached a staggering one million workers by 2010 and accounted for 27%

of all new jobs.

For the year 2016, The BPO industry of the Philippines is projected to

experience an overall positive growth rate. Activity in the industry appears to be

robust enough such that the industry's projected total income range would reach

$20 to $27 billion by 2016 and $40 to $55 billion by 2020. The Industry, currently

holding about 1 million directly employed employees, is also projected to increase

employment by providing a total of about 1.3 to 1.5 million new jobs, which would

consist of employees directly and indirectly employed.

In terms of the Philippines credit ratings, there has been statements that the

current and future credit rating would hold, if not increase, this being driven by the

constant economic growth the country is enjoying which a good portion is attributed

to being the contribution of the BPO industry.

For the local industry sectors, the leading subsector are those of voice

functions or the call centers. According to the article, Philippines BPO industry has

now taken over India’s spot as the leading call center country and due to this event,

the subsector is projected to continue holding the largest contribution to the

industry's growth in the following years. According to a UA&P (University of Asia

and the Pacific) industrial economist, the voice sub sector is projected to continue

a robust growth rate until 2020, but is projected to slow down or degrade by the

end of that year due to the speculation of the BSP (Bangko Sentral ng Pilipinas,

Philippines Central Bank) that a shift in reliance from voice sources of information

will occur turning the demand to non-voice information sources.

On-the-job Training is a part of college curriculum that aims to train and orient

students about the work and their future career. It is a type of skill development

where a worker learns how to do the work, through hands on experience. On the

Job training is one method by which students are exposed with different work

situation designed to give students an opportunity to experience and a chance to

apply. The theories and computation that they have learned from the school. It

also helps the students to acquire relevant knowledge and skills by performing in

actual work setting. OJT is very important not only to teach students regarding

their chosen career but also to show students The reality about working. The

students will be exposed to the actual work related to the course that they are

taking. It also allows those with no trainee to learn more about his choses field and

practice what he has learned from the school. It helps in the building up of the

trainee’s competence. Of course, when a students is competent enough, he will be

able to do things successfully and this training develops one’s professionalism in

dealing with people. After the training, the trainee will be able to handle situations

properly and he’ll be able to know how to socialize well with his colleagues. He will

also be able to work well with everyone and he’ll have a good teamwork. OJT also

enhances the critical thinking abilities and discipline of the student conducting his

training in a company. His ability to make sound decisions and evaluate pertinent

factors will be improved. Having a proper On-the-job training helps in the

preparation for future professionals for their future jobs.

What students learned in their On-the-Job training, even the little things, can be

applied when they are already working.

Students will be trained not only academically but socially as well.

The way they work and communicate with others will not be a problem for them

anymore. It also gives the trainee for the chance to immerse himself in his chosen

field and experience and learn skills necessary to the industry he is interested in.

On-the-Job Training allows the trainee to get acquainted with the real

Professionals and to meet people having different positions in the company, either
high Or low. The trainee will be able to know how to adjust to other people’s

personalities and attitudes. On-the-Job Training requires effort and seriousness. A

trainee should take the OJT seriously as it can be a powerful tool for a person in

preparing for the next chapter Of their life as a professional. It can

possibly be a source of recommendation when they take that big lift from being

students to career professionals someday.

Global Integrated Contact Facilities, Inc. (GICF) is a flexible and competitive IT - BPM

(BPO) company that partners with clients in strategizing and developing customized

solutions aimed at realizing the client's goals and maximizing the bottom - line. GCIF is a
new company run by industry veterans who have been with the outsourcing industry for

an aggregate of 15 years.

MISSION

In support of our vision, we commit to :

Our Client

 Co-create with clients and provide them with superior value through sustained

quality and excellence in service delivery that customized and innovative to

achieve the highest levels of clients satisfaction.

 Provide compelling solutions to specific and evolving client needs. Our People

 Provide progressive opportunities and platforms that faster growth and

success.

 Create an environment and relevant engagement.

 Enrich their quality of life by maintaining a balanced personal and

professional lifestyle.

 Drive continuous improvements of our process and systems.

Our Shareholders

 Create fair value by consistently delivering excellent performance, sound financial

condition and sustainable growth.

Our Community

 Contribute and participate actively in the social a community development.

VISION

To be preferred partner in carrying out the best multi-channel delivery solutions to

customers.

Company Profile

Global Integrated Contact Facilities (GICF) - is an entirely Filipino-owned and

Filipino-led, and has extensive years of BPO experience, operating as a strategic

partner in delivering efficient, cost-effective, and customizable solutions. We

perform voice and non-voice services for organizations across North America,

Europe and Asia-Pacific in fast-paced industries and manage simple-to-complex

multi-channel processes for customer care, sales, technical support and back-

office. Our client commitment is to reduce fixed cost and achieve profitable

targets complemented by our proficient and experienced team of specialists,

equipped to assess business growth opportunities and provide service at its best.

We also leverage on our state-of-the-art delivery centre located in Ortigas

Center, a financial and central business district in Pasig City, Metro Manila.
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Giving Translation & Essay Exam

Organizational Chart
 GLOBAL

INTEDRATED

CONTACT

FACILITIES (GICF)