KELLY DUNLAY

https://www.linkedin.com/in/kelly-dunlay ♦ (818) 235-4115 ♦ kellydunlay@yahoo.com

EDUCATION

Bachelor of Science, SAN DIEGO STATE UNIVERSITY Graduate 5/19

Degree in Professional Studies and Fine Arts
Major: Hospitality and Tourism Management with emphasis in Hotel Operations
Exchange Semester Abroad, Sydney, Australia: 7/17 - 12/17
University of Technology Sydney
Continued degree in Professional Studies and Fine Arts with emphasis on business requirements
• Adapted to language barriers and cross-cultured differences in order to form relationships
• Quickly solved problems such as lost passport, foreign currencies, navigating transportation
• Developed a better sense of cultural awareness and cultural traditions
EXPERIENCE

TOWN AND COUNTRY RESORT 1/19 - 5/19

Operations Intern
• Analyzed survey numbers through database to communicate about areas needing adjustments
• Put together budget and forecasting templates to use for multiple departments
• Strategized ways to transition to a luxury property while hotel went under major renovation

RESIDENCE INN BY MARRIOTT 5/18 - 7/18

Intern
• Prepared training manuals for employees in other departments
• Inspected guests’ rooms and took on housekeeping supervisor responsibilities
• Volunteered to assist associates in different departments and adapted in dynamic situations

INN AT THE PARK BY WYNDHAM 5/17 - 7/17

Front Desk Agent
• Handled all stages of guests’ stay, from requests of room amenities to extending guests’ stay
• Registered/booked guests in and out of their rooms
• Handles cash transactions in high volume/high traffic enviornment

HONORS AND AFFILIATIONS

Dean’s List, National Society of Collegiate Scholars, National Society of Leadership and Success
Hotels And Restaurants Association Foundation (HARF) scholarship recipient
American Hotel and Lodging Education and Foundation (AHLEF) scholarship recipient

EXTRA-CURRICULARS

SDSU’s Lodging Management Student Association 5/18 - Present

Membership Director
• Network with industry professionals through national events and organize behind the scene tours
• Recruit students by providing a platform for students to become acquainted with lodging industry
• Develop and implement programs, projects and activities to retain membership in the club

SDSU’s Women’s Club Ultimate Frisbee Team 7/15 - Present

Treasurer:
• Experience within a leadership position in finance and dealing with budgets
• Fundraise and merchandise sale exposure along with collecting and disbursing team funds