SERVICE BULLETIN

Date Issued: 16 July 2007 3 PS 4.4.0 provides a solution for users who cannot access
private scan folders when the “Modify Configuration Web
SB 752 Pages” is unchecked with their web browser.
4 IIT F.50/DF D.50 provides a solution for intermittent blank
Product: Phaser 8560MFP
copies from either the Document Glass or DADF.
Operational Groups: ALL 5 POST V.19.’P’.3.3.8.2 provides a solution for hard disk
failure condition 36.1, which results when the hard drive is
unresponsive during the Power-On-Self-Test sequence.
INFORMATION:
Phaser 8560MFP firmware upgrade is now available. (Updated
WHAT TO DO:
firmware regions have been highlighted in blue color.)
It is recommended to update firmware anytime you are onsite servicing
System Firmware Versions: a Phaser 8560MFP. Only update machines that have firmware versions
OS 8.26/ PS 4.4.0 / Eng:19.P3.4.2.0 / Net: 33.16.05.04.2007 / Fax: 4.2.0 lower than those previously identified in the INFORMATION section.

Scanner Firmware Versions:
IIT F.50 / DF D.50 / IP 30.0/ CP F120000E/ EM M120008I
Power On Self Test (POST):
V.19.’P’.3.3.8.2
Note:
POST version number can only be verified by reading the display
shortly after turning system power on.
CAUSE:
The purpose of the change is to address multiple firmware bugs
discovered since product announcement. The following table provides a
detailed description of each firmware enhancement.
Item No. Affected Feature/Problem Description
1 PS 4.4.0 provides a solution for machines that exhibit
rebooting during initialization, as explained in Service
Flash 227.
2 PS 4.4.0 provides a solution for users who cannot access
more than 10 private scan folders via the control panel
unless the Xerox Scan Utility is running on a computer.
Copyright © 2004 Xerox Corporation. All rights reserved. XEROX®, the stylized X®, and Phaser®
trademarks of Xerox Corporation in the United States and/or other countries.
The PostScript (PS) and Scanner (ITT F.XX/DF D.XX) firmware versions
can be validated by printing a configuration page. Power-On-Self-Test
(POST) can only be verified by reading the display shortly after turning
system power on.
If needed, use the URL listed below for the Phaser 8560MFP firmware
update. (Installation instructions and firmware file have been
compressed into one file titled: Phaser 8560MFP Firmware Update)
http://download.support.xerox.com/pub/drivers/8560MFP/firmware
/winvista/en/Phaser_8560MFP_PostScript_FW.zip
*Download Notes:
1. Got to the listed URL
2. Selected your printer’s configuration and OS platform from the
dropdown boxes.
3. Click on the “Phaser 8560MFP Firmware Update”
4. Save the file to your hard drive
5. Open the file to obtain the firmware update and readme file.
6. View the readme file for complete download instructions.
7. Verify firmware updates have completed by repeating steps
mentioned above.
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