Ludmila Villarroel

villarlb@dukes.jmu.edu

EDUCATION

James Madison University Harrisonburg, VA

• Bachelor of Science: Dietetics, GPA: 3.91 Anticipated graduation May 2021
Northern Virginia Community College Annandale, Virginia
• Associate of Science degree in Social Science, GPA: 3.89 May 2018
• Associate of Applied Science degree in Hospitality/Nutrition Management, GPA: 3.85 December 2016

LEADERSHIP AND VOLUNTEER WORK

Mom & Pop Coffee and Bar Fairfax, VA

Shift Manager June 2014-Present
• Educating new employees in exceptional customer service
• Providing beverages by carefully adhering to recipes and presentation standards
• Managing 10 associates and coordinating they maintain an organized store environment, adhering to all health,
safety and sanitation guidelines
• Managing inventory of products and ensuring optimal stock maintenance at all times
The Campus Kitchens Project Harrisonburg, VA
Volunteer January 2019-Present
• Food recovering from two campus dining halls and Aramark Catering weekly
• Collaborating with other volunteers in order to prepare and pack more than 20 meals for the local Salvation Army
and Second Home
Silver Spring Health County Fair Silver Spring, MD
Volunteer Spanish Translator October 2017
• Verbally translated between Dr. Vellanki and 12 patients
• Effectively communicated with patients from different socioeconomic and cultural backgrounds
Dolcezza Gelato & Coffee Washington D.C.
Store Manager April 2012-June 2014
• Promoted the brand and offered positive customer service
• Explained local ingredient sources and product nutritional information to customers
• Effectively handled cash register balancing of more than $3,000 in cash daily
• Educated and trained 10 staff members and scheduled their shifts
• Supervised the ordering of product, inventory control, and merchandising on a weekly basis
Atilla’s Restaurant & Carry Out Arlington, VA
Restaurant Cashier February 2004-April 2012
• Assisted with the flow of guests by taking food and drink orders as needed
• Dedicated to providing outstanding customer service
• Addressed customers concerns regarding food ingredients and allergens
• Resolved customer complaints immediately and effectively with the help of management when needed

CERTIFICATIONS

Servsafe Food Manager Certification November 2014-November 2019

Culinary Arts Certificate December 2011
Food Service Management Certificate May 2012