Nur Khazanah Nashuha Binti Roslie

D20171077120
Tutorial 2

Chapter 2 Gaining Competitive Advantage Through Information Systems

MCQ and TRUE/FALSE Question

1. C 11. C 21. E 31. C 41. A 51. FALSE
2. E 12. A 22. B 32. D 42. TRUE 52. TRUE
3. A 13. A 23. C 33. D 43. FALSE 53. TRUE
4. A 14. C 24. D 34. E 44. FALSE 54. TRUE
5. B 15. D 25. C 35. E 45. TRUE 55. TRUE
6. D 16. A 26. A 36. B 46. TRUE 56. TRUE
7. E 17. A 27. E 37. A 47. TRUE 57. TRUE
8. A 18. D 28. A 38. E 48. TRUE 58. FALSE
9. A 19. B 29. B 39. E 49. TRUE 59. TRUE
10.A 20. C 30. B 40. D 50. TRUE 60. TRUE

Discussion

61) The difference between being effective and being efficient are :

i) Effective
- referring to adequate to accomplish a purpose; producing the intended or expected
result.
- doing the right things

ii) Efficient
- referring to performing or functioning in the best possible manner with the least
waste of time and effort.
- doing things right.

62) The differences between operational-level decision making and tactical-level decision
making by managers in organizations are stated below :

i) Operational decisions:
- relate to day-to-day op-erations of the enterprise.
- have a short-term horizon as they are taken repetitively.
- based on facts regarding the events and do not require much of business judge-ment.
- taken at lower levels of man-agement.
- the information is needed for helping the manager to take rational, well informed
decisions, information systems need to fo-cus on the process of managerial decision
making.

ii) Tactical- level decisions:

- relate to the implementation of strategic decisions.
- directed towards developing divi-sional plans, structuring workflows, establishing
distribution chan-nels, acquisition of resources such as men, materials and money.
- taken at the middle level of management.
Nur Khazanah Nashuha Binti Roslie
D20171077120
Tutorial 2

63) There are differences between tactical-level decision making and executive-level
decision making by managers in organizations such as :

i) Tactical- level decisions:

- relate to the implementation of strategic decisions.
- directed towards developing divi-sional plans, structuring workflows, establishing
distribution chan-nels, acquisition of resources such as men, materials and money.
- taken at the middle level of management.

ii) Strategic/executive-level decisions:

- major choices of actions and influence whole or a major part of business enterprise.
- contribute directly to the achievement of common goals of the enterprise.
- have long-term implications on the business en-terprise.
- Unstructured,
- based on partial knowledge of the environmen-tal factors which are uncertain and
dynamic. taken at the higher level of management.

64) The specific types of information systems that correspond to each organizational level
are different for each such as
i) at the strategic level they implement executive support systems (ESS)
ii) at the operational level they implement transaction processing systems (TPS)

Systems at each level in turn are specialized to serve each of the major functional areas.
Thus, the typical systems found in organizations are designed to assist workers or managers
at each level and in the functions of sales and marketing, manufacturing and production,
finance and accounting, and human resources.

65) Porter's primary competitive forces that analyze the competition within an industry are :

i) Competitive rivalry
ii) Bargaining power of suppliers
iii) Bargaining power of customers
iv) Threat of new entrants
v) Threat of substitute products or services

66) Functional information systems (IS) such as accounting IS, financial IS, Human
resource IS, marketing IS and operational IS are implemented in the 3 level of
organizational.

They use those information system:

In operational level to organize
- Payroll processing
- Cash management
- Employee skill inventory
- Pricing and sales analysis
- Manufacturing resource utilization
Nur Khazanah Nashuha Binti Roslie
D20171077120
Tutorial 2

In functional level to organize

- Order processing
- Financial forecasting
- Compensation analysis
- Sales force automation
- Inventory management

In strategic level to organize

- ration analysis
- portfolio management
- personnel forecasting
- advertising and promoting planning
- manufacturing resource planning