Risk & Opportunities Matrix

RISK & OPPORTUNITIES MATRIX
This Matrix is intended to communicate BPCL, Mumbai Refinery’s identified external and internal issues and the associated risks and opportunities
relevant to the context of the organization to all employees of BPCL Mumbai Refinery, so that necessary initiatives can be taken to address the same.
Document No. BPM/REF/I/000/02

Revision No. 02
Effective Date 29th June 2017
DESIGNATION REFINERY BUSINESS
Prepared by Management Representative (QEMS / OHSMS) BPCL Mumbai Refinery,

Approved by E.D. In-charge (Mumbai Refinery) Mumbai-400074
BHARAT PETROLEUM CORPORATION LTD.
MUMBAI REFINERY, MUMBAI 400074
Dept: Type of Document: Document No:
MUMBAI REFINERY RISK AND OPPORTUNITIES MATRIX BPM/REF/I/000/02
RISK & OPPORTUNITIES ASSOCIATED WITH EXTERNAL AND INTERNAL ISSUES RELEVANT TO THE CONTEXT OF THE ORGANIZATION
Context Associated issues Relevant Needs and Compliance Current Mitigation Measure Strategic Risk Risk level Strategic Cross Reference to Measurement and
related to quality of Interested Expectation of Obligation Opportunities Management Monitoring
product and services Parties Interested Parties (Yes/No) Measure
/ environmental (customer/governme
Aspects / OHS hazard nt
authorities/employee
s/ public/Others)
EXTERNAL ISSUE
Legal  Govt. Auto Fuel  Govt. of India  100% availability of Yes  Commissioning of DHT  Non compliance Medium  Capitalizing on  Business Plan  Monitored at the
Policy for improving  Customers BS-VI HSD & MS by  Commissioning and stabilizing of Govt. the market  KPI of Project Dept./ Refinery/
product quality by April 2020 of GTU regulations demand for the Technology Ministry level.
reducing emission  Catalyst Change of DHDS product
Legal Govt. PAT Scheme for  Govt. of India Compliance to Energy Yes  Steam leak Mgmt. Higher energy Medium  Better  KPI of E&E  Monitored at the
ensuring energy  Organization Conservation Act 2001  Energy Audits cost profitability  KPI of Elect Maint Dept./ Refinery/
optimization  Compressed air leak survey  Improved  Business Plan Ministry level.
 APC uptime Sustainability  Audit Reports
 Use of LED Ltg
 Energy optimization
initiatives
Technological Availability of requisite  Customers Assured supply of No  Harnessing best technology in Inefficient Medium Reliable operation  KPI of Technology Monitored by the
technology for safety,  Surrounding products from reliable all areas of refining operation of of the refinery  KPI of Maint. respective Dept.,
quality and energy community operation of refinery  Increasing crude basket to be Refinery Tech. Dept. &
efficient operation processed in refinery. Refinery level.
 Focused maintenance for
improved MTBF / MTTR
Competition Competitive edge  Customers  Supply of products for No  Commissioning of DHT Losing out on Low Value addition  Business Plan Monitored by the
through introduction of catering to specific  Planning for Resid Petro FCC competition on and margin  KPI of Technology respective Dept.,
value added products requirements for production of value added account of improvement for Tech. Dept. &
products for specialized inability to refinery Refinery level.
requirements produce specific
products
_______________________________________________________________________________________________________________________________________________
Revision No. 02 Page 1 of 5
s/ public/Others)
Market Non availability of  Govt. of India Timely delivery of Yes  Keep sufficient crude stock Disruption in Medium Capability to Details available in: Monitoring through:
Crude supply affecting  Customers products of requisite  Stock product at Mktg crude supply due ensure product  BPMAI  BPMAI- real time
refinery operations quantity & quality locations to: delivery  S&B production  S&B – daily
and product delivery  Close coordination with  Port congestions plans Reviewed by
MBPT  Non availability  MOM with MBPT Refinery Head
 Regular interaction with SCO of MBPT/ONGC & SCO
pipelines
 Delay in arrival of
ships
Market Dissatisfaction  Organization  Conducive Yes  Lower Turnaround time for Lack of customer Low • Faster evacuation  KPI of PD  Monthly Report
amongst Transporters  Transporters atmosphere lorries friendly approach of products of PD
affecting the  Lorry crew facilitating  Concern towards health & resulting in Tank • Brand image
evacuation of  Customers Transporters safety of Tank Lorry Crews Lorries hesitating
products from  Efficient handling by TDU in picking up
Refinery products from
Refinery
Social & Cultural Lack of safety  Contractors  Safety of Contractors Yes  Mandatory safety Trg. for Unsafe actions of Low A safe  Dept. Safety  F&S Monthly
consciousness among  Surrounding  Safety of the refinery Contractors community surrounding for Meeting Reports
Contractors and the community and surrounding  Safety awareness Trg. for the jeopardizing the the Refinery  KPI of F&S: monitored by
Community around areas community refinery safety  KPI of HR: DGM(F&S)
refinery  Notifications before festivals Community 
engagement
initiatives
_______________________________________________________________________________________________________________________________________________
s/ public/Others)
Social & Cultural Reputation and  Stakeholders  Supportive Yes  Effective stakeholder Mgmt. Adverse social & Low Good reputation  KPI of HR: Identify  HR Monthly
acceptability of the  Surrounding organization  Community engagement political reaction and Brand Image & manage critical Reports
Refinery Community  Compassionate and  CSR initiatives to Refinery stakeholders.  Monitoring by
caring towards the operations  KPI of HR: CSR ED (HR)
community activities
Security Effectiveness of  Govt. of India  Well protected and Yes  Security Watchtowers Security risk of the Medium A secured  CISF Security  Monitoring of
Security system of the  Employees secured Refinery  Protected perimeter Refinery Refinery Guidelines Security
Refinery  Surrounding premises  Yearly Mock Drills with CISF /  KPI of HR: Security Deployment Plan
community FORCE1, etc Mock Drills with by Asst.
 RFID for all vehicles entering external agencies Commandant
the Refinery  Mock Drill records
 CCTV System
Environment Environmental  Surrounding Reduction in emission Yes  Development of new Release of toxic Medium  Environmental  KPI of E&E Monitoring by:
(International, pollution from community from refinery monitoring system (direct gas, oil spillage, etc. friendly operation  EMP (Environment  E&E (Energy &
National, local or refinery operations  Govt. of India data connectivity to CPCB) of Refinery Management Environment)Dept.
 Employees
regional) leading to business  Adoption of new Technology  Brand Image Programme)  CPCB (Central
liability. (GTU)  Online Hazardous Pollution Control
 Flare Gas Recovery System Waste Mgmt Board)
 Regular follow up with MBPT System  Review Meeting of
for monitoring oil spillage.  KPI of Technology I&AS
 Inspection & maintenance of  KPI of I&AS
pipelines & equipment
_______________________________________________________________________________________________________________________________________________
s/ public/Others)
Economic Heavy accident  Surrounding Accident free Yes  Certified Safety Mgmt Sys Damage of Medium Accident free  KPI of F&S  Mgmt Safety
compensation in case communities operation  Safety trg to all contractor property & life operation  ERDMP Committees
of Fire/explosion  Govt. of India employees/new employees. inside/outside  Trg. Calender  IMS MRM
 Employees  Refresher safety trg once in 3 leading to  HAZOP Reports
years for all employees disturbance of  MOM of Mutual
 Hazard & Hazop analysis of all refinery operations Aid Meetings
plants and damage to  IA/EA Audits
 Member of Mutual Aid Company repute. Reports
Response Group  OISD Reports
 Implementation of MBLAL
Committee recommendation
 Implementation of VSA/SSA/
ISA recommendation
 Conducting regular OISD
audits
 Insurance coverage
_______________________________________________________________________________________________________________________________________________
s/ public/Others)
INTERNAL ISSUES
Culture Work culture affecting  Employees Great place to work Yes  Conducive working Stressful working Low  Motivated  KPI of HR: PHE of  Monitored at the
work-life balance and  Their families environment condition workforce employees. Refinery and
health of employees  Welfare measures  Brand image of  KPI of HR: Various Corporate level
 Employee Health Mgmt. ‘Employer of wellness initiatives  Meetings with
System Choice’  Competitive ‘Pay Unions
& Allowances’
Culture Work culture affecting  Employees  Transparent Yes  Effective Performance Mgmt. Dissatisfied Staff Low Highly engaged &  KPI of HR:  Reviewed at the
the enrollment and processes System committed Employee Refinery and
engagement of  Open conversation  Talent Mgmt. System employees Engagement Corporate level
employees  Various employee  Suggestion schemes programmes  Monitored by ED
engagement  KPI of HR: Timely (HR)
opportunities completion of
PMS
Knowledge Retention of skilled  Organization Job satisfaction No  Strategy to satisfy aspirations Loss of competent Low Highly engaged &  KPI of HR Monitored at
manpower  Career planning human resources committed  Assent  Refinery Council
 Recruitment of talent based employees  PMS Level
on requirements  Competency  Corporate HRD
 Job rotation Building through
 Robust PMS functional and
behavioral Trg.
_______________________________________________________________________________________________________________________________________________
s/ public/Others)
Performance Unplanned shutdown  Organization  Product availability Yes  Emergency Preparedness Disruption in Medium  Maximize  KPI of Utilities:  Monitoring
of Refinery affecting  Govt. of India  Safe Operation Plan for RLNG failure Natural Gas supply capacity  Emergency through SAP /
product quality and  Customers  Ensuring healthiness of GT utilization Preparedness Plan MES
safety due to Refinery Surrounding backup fuel system  High on stream for RLNG failure  Bimonthly
power failure due to community  Daily monitoring of the RLNG factor  Maint. Manual Meetings
non availability of supply (operational
RLNG availability)
Performance Non evacuation of  Organization  Product availability Yes  OFC based monitoring for Disruption of Medium  Timely delivery  KPI of MMBPL  Daily monitoring
products leading to  Govt. of India  Safe Operation reliability of MMBPL Pipelines MMBPL of products  O&M Manual of of MMBPL
Shutdown of Refinery  Customers  DG sets for power backup in operations Pipeline condition Pipelines
 Surrounding MMBPL monitoring system  Monitoring by
community
 Village awareness in Pipeline GM (Pipelines)
ROU areas
 Meeting with DGP for
sensitizing security of
pipelines
Note: Strategic Risk is calculated based on a quantitative requirement which includes Low, Medium and High Risk.
(Low Risk – Insignificant impact; Medium Risk – Moderate Impact; and High Risk – Significant Impact)
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RISK & OPPORTUNITIES MATRIX

Document No. BPM/REF/I/000/02

DESIGNATION REFINERY BUSINESS

Prepared by Management Representative (QEMS / OHSMS) BPCL Mumbai Refinery,

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