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Personal Information

Name : Amer Rateb Alsarayrah


Date & Place of Birth : 06-02-1990, Amman-Jordan.
Marital Status, Gender & Nationality : Married, Male, Jordanian.

Contact Details
Mobile & land numbers : +962797275965, +96265058846
Address : Amman-AL Hashmi Alshamali.
Email : amer.rateb@yahoo.com
Objective
 Work professionally in Information and Communications Technology (ICT) field.
Education

 Bachelor degree in Electrical Engineering-Telecommunications, University of


Mutah (Jordan) 2012, October with a very good overall assessment.

Work and Experience

Network Operation Center Engineer at Zain-Jordan


(August 2014 to now).

 Providing and maintaining the best possible grade of service to customers in terms of
network availability, performance and quality.
 Supporting the monitoring and troubleshooting of technical systems for the Mobile
Telecommunications Systems (Telecom Core, Radio Access Network, Transmission links
(Optical and Microwave) and IP network.
 Building Web based Dashboards using Python Plotly, matplotlib, seaborn and Data
Visualization.
 Responsible for answering requests within the SLA, opening issues and resolving issues in
a timely manner, in addition to serving as the first level of escalation
 Dealing with Huawei M2000/U2000 Systems.
 Escalating the service affecting and degradation issues to the concern departments
 Perform all day-to-day network monitoring activities and health checks at the Network
Operation Center for rapid recovery of network faults, outages and performance issues.

TDM Group (May 2014 to August 2014) as a Service Desk and Technical
Support Engineer. (3 Months)

 Support remotely End users' issue with Computers, laptops, printers, outlook,
business applications and Citrix XenApp.
 Act as the customer Single Point of Contact (SPOC), and co-ordinate internal
resolver groups ensuring the highest level of customer service and
communications are maintained to resolve the faults and incidents within SLA.
Aspire Services (Jan 2013 – May 2014)
Offshore Network Operation Center Engineer (1 Year and 4 months);

Summary:

 Supports the Weightwatchers (WW) IT Infrastructure as a NOC engineer. The WW


IT infrastructure spans over 10 countries. The environment consists of over five
thousand Windows, Unix and Linux servers, Cisco networking equipment, F5 load
balancers, Data Centre environmental monitors, IBM/Checkpoint firewalls and
security systems
Skills:

 Service level management including incident, change and release management


and responding to tickets per established SLAs and perform RCA.
 Maintain monitoring of corporate IT infrastructure (servers, storage, applications,
network)
 Familiar with Network management using Orion Solar Winds, Big-IP F5 Load
Balancers and other technologies.
 Websites monitoring tools like MyKeynote, and AppDynamics for availability,
performance, traffic monitoring and troubleshooting issues of the websites.
 IT ticketing systems like “Service Now” for managing Problems, incidents,
problems and Change Tickets, as well as to Jira Projects software.
 Microsoft servers (2003,2008) operations for Tier 1and 2 troubleshooting
 Maintain documentation including designs, configurations, infrastructure diagrams
and service manuals.
 Analyze systems errors or anomalies, as well as specific network performance
issues and/or error messages, to ensure maximum uptime and service quality and
assess trends that may ultimately result in degradation of service

Qualifications and Skills


 CISCO Certified CCNA Routing and Switching. License CSCI12110508.
 Advanced knowledge in concepts of ITIL v3 Foundation framework.
 Excellent communications skills.
 Python scripting, automation and Data Visualization.
 Entry Level at MySQL DB, PHP and HTML.

Languages
 Arabic : Mother tongue.
 English : Excellent in Reading, writing and speaking.

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