CASES Prob Cat Engineer

Customer gets a message or popup that says my Trend

Using the Product
1 Micro Titanium 2011 could not remove some threats Aguirre, Joseph Anthony
Installation Incomplete... Error code #0, 1004, 0x000” error
Installation
2 message appears when installing Titanium Aguirre, Joseph Anthony

Customer unable to uninstall his Titanium program Using the Product

3 Bahian, Mary Grace
Customer get the error message “Unable to install the
update” and the Trend Micro Titanium icon says Update
“Protection Disabled”
4 Bahian, Mary Grace
Keep on getting restrart required Installation
5 Banaag, Aiza
I am unable to stop the scanning of my Trend Micro
Performance
6 program Banaag, Aiza
7 Installation hangs at 83%, 85% Installation Banola, Danica
8 My scan hangs at 15%. 16%, 98% Performance Banola, Danica
“Installation Incomplete” with the error code “#0, 2001,
Installation
9 0x000” when I try to install my Titanium program Borata, Althon

Error for Titanium : “Program still loading” Performance

10 Borata, Althon
Unable to contact Trend Micro during Activation Registration
11 Esberto, Ethel Mae
Unable to open Main Console. Receiving an error message:
“The application was unable to start correctly
Performance
(0xc0000013). Click OK to close the application.”
12 Esberto, Ethel Mae
13 Customer encountering Download Issues for Titanium Download Guieb, Jansen
Error message "Unable to update your protection" the
Update
14 Titanium program Guieb, Jansen

15 Subscription not extended after renewal Registration Malencion, Dennis

16 Scan Stops or freezes when scanning Internet Cookies Performance Malencion, Dennis
"Transfer of Protected Information Blocked"- can't open my
Using the Product
17 mail unless I turn off Data Theft Protection. Manalastas, Carlo Magno
Protection Disabled status when opening the main console Performance
18 Manalastas, Carlo Magno
Unable to send email after installing the Trend Micro
Performance
19 Program Manio, Yves Robin

“Unable to Contact Trend Micro” error message appears

Performance
when Titanium tries to connect to the Internet
20 Manio, Yves Robin
21 Installation Incomplete #0,1001,0x000 Installation Pacat, Carlos II
Cannot send or receive emails using Microsoft Outlook
Using the Product
22 when after Titanium is installed Pacat, Carlos II
23 Too Many Installation- Hot Fix needed Registration Padida, Rogelio Jr.
24 Error Message: Old program will be removed Installation Padida, Rogelio Jr.
25 Installation Incomplete “#1603, 3002, 0x000" Installation Robado, Chrsha Dane Jamee
I get the error “Invalid Serial Number” when registering my
Registration
26 program Robado, Chrsha Dane Jamee
 Error Message: "Your computer might be at risk because
Using the Product
27 my Trend Micro program is turned off San Jose, Joel Jr.
28 Unable to Open Main Console of Titanium Program Using the Product San Jose, Joel Jr.
29 My Titanium program scan hangs at 100 percent Performance Ustare, Zhenrry
30 Titanium automatically restarts or turns on/off Using the Product Ustare, Zhenrry
 CASES Prob Cat Engineer

Customer gets a message or popup that says my Trend

Using the Product
1 Micro Titanium 2011 could not remove some threats
Installation Incomplete... Error code #0, 1004, 0x000” error
Installation
2 message appears when installing Titanium

Customer unable to uninstall his Titanium program Using the Product

3
Customer get the error message “Unable to install the
update” and the Trend Micro Titanium icon says Update
“Protection Disabled”
4
Keep on getting restrart required Installation
5
I am unable to stop the scanning of my Trend Micro
Performance
6 program
7 Installation hangs at 83%, 85% Installation
8 My scan hangs at 15%. 16%, 98% Performance
“Installation Incomplete” with the error code “#0, 2001,
Installation
9 0x000” when I try to install my Titanium program

Error for Titanium : “Program still loading” Performance

10
Unable to contact Trend Micro during Activation Registration
11
Unable to open Main Console. Receiving an error message:
“The application was unable to start correctly
Performance
(0xc0000013). Click OK to close the application.”
12
13 Customer encountering Download Issues for Titanium Download
Error message "Unable to update your protection" the
Update
14 Titanium program

15 Subscription not extended after renewal Registration

16 Scan Stops or freezes when scanning Internet Cookies Performance

"Transfer of Protected Information Blocked"- can't open my
Using the Product
17 mail unless I turn off Data Theft Protection.
Protection Disabled status when opening the main console Performance
18
Unable to send email after installing the Trend Micro
Performance
19 Program

“Unable to Contact Trend Micro” error message appears

Performance
when Titanium tries to connect to the Internet
20
21 Installation Incomplete #0,1001,0x000 Installation
Cannot send or receive emails using Microsoft Outlook
Using the Product
22 when after Titanium is installed
23 Too Many Installation- Hot Fix needed Registration
24 Error Message: Old program will be removed Installation
25 Installation Incomplete “#1603, 3002, 0x000" Installation
I get the error “Invalid Serial Number” when registering my
Registration
26 program
Error Message: "Your computer might be at risk because
Registration
27 my Trend Micro program is turned off
28 Unable to Open Main Console of Titanium Program Performance
29 My Titanium program scan hangs at 100 percent Performance
30 Titanium automatically restarts or turns on/off Using the Product