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THIS IS A QUESTIONNAIRE INTENDED FOR THE PURPOSES OF COLLECTING DATA

IN ORDER TO ESTIMATE THE USAGE AND ASCERTAIN THE LEVEL OF


SATISFACTION OF THE PRODUCTS AND SERVICES AMONGST THE COMPANIES IN
MUMBAI. It is the policy of HCL Infosystems Ltd. To treat the information
provided herein as absolutely CONFIDENTIAL. Nothing will be released to any
party without the express permission.

Name :

Designation :

Company Name :

Contact No. :

e-mail id :

Last year Turn-over (INR) :

1. Which if the following best describes the industry in which you work?

o Automotive

o business services

o charity

o cultural org

o education

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o financial services

o government

o health care

o hospitality

o leisure, sport and recreation

o manufacturing

o publishing and media

o retail

o travel and transport

o utilities

o others

(on-line, wholesale travel, wine club/direct sales, superannuation,


club, building and construction)

2. What is the total of the number of nodes in the company?

o Less than 50

o 50<but<200

o 200<but<1000

o Greater than 1000

o ______________

3. What is the total number of nodes at the current location?

oLess than 50

o 50<but<200

o 200<but<1000

oGreater than 1000

o______________

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4. What is the type of connectivity?

o Broadband Internet connection

o Leased Line

o MPLS

o _______________

5. What bandwidth does the network has?

o _______________

6. What type of Hardware platform support does the company uses?

o Single Hardware

o Multiple Hardware

7. What are the applications that are majorly used by the users of the
company?

(PRIORITY WISE).With i) as highly used and so on

i) _______________

ii) _______________

iii)_______________

iv)_______________

v) _______________

8. What are the types of Databases that are being used in the company?

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o Oracle

o IBM

o Others (___________________)

9. What is the companies contingency support system in case of a break-


down?

10.What is the type of facility management/support provided to the user?

o Internal

o External

11.What is most important while selecting a product/service for the


company?

(Rate them according to your priority. With 1 being highest and 5 being
lowest)

PARTICULARS RATIN
G
Variety
Quality
Cost
On time Delivery
Post sales services

12.What percentage of profit is invested in IT infrastructure by the company


(S/W licence , H/W, etc) ?

o ___________%

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13.What is the type of the S/W licence?

o User Based

o CPU Based

o ______________

14.What is the percentage distribution between hardware and software


profit?

o Hardware:_______%

o Software :_______%

15.How satisfied you were from the product and services that were provided
by the vendor?

PARTICULAR MOST (4) (3) (2) NOT AT


SATISFIE ALL
D SATISFIED
(5) (1)
Presales
Services
Variety
On Time
Delivery
Quality
User
Friendliness
Post Sales
Services
Updates
about up
gradation

16.How many Desktops and Laptops being used by the company?

o Desktop:-________

o Laptop :-________

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17.Does the company using Online conferencing system? If yes, which one?

o _______________

18.Is the company using a ERP package? IF yes, take details.

o _______________

19.Is there in any current requirement of the company? If yes, what is it?

o Software Solution:- ________________

o Hardware Solution:- ________________

20.What kind of work is outsourced by the company?

o _______________

o _______________

o _______________

21.Would you recommend your current vendor for the products and service
offered by them?

o Yes

o No