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20258 Roll No.

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No. of Pages
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Total No. of Questions : 15

MBA / MBA(IB) (2012 & onwards) (Sem.–1)
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ORGANIZATIONAL BEHAVIOUR
Subject Code : MBA-102
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ID : [C0102]
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Time : 3 Hrs. Max. Marks : 60

20258 INSTRUCTION
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1. SECTION-A contains SIX questions carrying FIVE marks each and students has
to attempt any FOUR questions.
2. SECTIONS-B consists of FOUR Subsections : Units-I, II, III & IV. Each
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Subsection contains T WO questions each 20258 20258
carrying EIGHT 20258
marks each and 20258

student has to attempt any ONE question from each Subsection.

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3. SECTION-C is COMPULSORY and consist of ONE Case Study carrying EIGHT
marks.

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.r c
SECTION-A
1. Define 20258
organizational20258
behavior

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2.
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What do you understand by personality?

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.r c
3. Explain the attribution theory of perception.
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4.
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p a 20258

Differentiate between teams and groups

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5.
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6.
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b r20258 20258

What is interorganizational conflict?

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p e
Discuss the various types of power structures in the organizations.
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a
rp
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SECTION-B

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7.
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UNIT-I
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Explain the significance and contribution of various disciplines to the field of OB.
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Why do you think it is important to study individual behavior in the organizations,

discuss its contribution in managerial effectiveness?
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8. What is the role of learning theories in understanding and changing the individual
behavior? How is classical conditioning different from operant conditioning in changing
employee behavior in the organization?
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UNIT-II
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9. Define motivation. Compare and contrast the various contemporary theories from
the early theories of motivation. Which ones do you think are more relevant in today's
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10. What are the determinants of job satisfaction for an individual? Discuss with the help of
various theories on job satisfaction.
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11. Outline the foundations of group behavior. Discuss the stages in the group formation
process and the prerequisites for its success.
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12. What do you understand by managing conflict in the organizations? What are

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the probable sources and techniques of combating conflicting situations? Outline
the strategies 20258 20258 20258

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UNIT-IV .r c 20258 20258

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p e o
13. What do you understand by organizational stress? What are the sources of stress and

a .r c
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r p
14. What do you understand by the term organization development? Outline the various OD

e
interventions that can be employed to enhance organizational effectiveness level.
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b 20258 20258

a
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20258 20258 20258 20258 SECTION-C
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15. Case Study :
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Microsoft has one of20258 20258
the lowest employee
b 20258
turnover rates in the20258
IT industry; 20258
there is room for improvement. Top talent is currently leaving Microsoft to pursue
however, 20258

Internet start-ups or jumping ship to Google. The loss of these key employees represents
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problem, 20258
Microsoft is actively identifying its top talent and developing ways to make jobs more
attractive.

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Employee engagement appears to be the buzz in corporate America/Studies show that

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employees who are engaged are more productive,20258 20258
profitable, and 20258
customer focused and 20258

less likely to leave the organization. According to Dr. Beverly Kaye, an expert on career
issues in the workplace, what employees want is a relationship with their managers,
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act more like coaches,
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the factors that always
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rank at the top with regard to what gets employees engaged and what they value in a job
include career opportunities and development, great people to work with, and a great
boss.
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Microsoft is meeting the challenge of improving worker morale head on to retain

its employees. My Microsoft is a program introduced by the company to provide some of
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the attractive
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amenities
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that other 20258
IT companies20258
offer employees.
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This program
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will 20258
include a wide range of incentives focused on improving the working conditions and
culture of the company, such as a set of lifestyle perks and a management development
program.
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Microsoft's new program is an initial step to improve the morale of employees, but only
time will tell if this program is attractive enough to retain employees.
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Questions :
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.r c
1. What are the factors causing the brain drain at Microsoft? Explain.
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commitment levels? Explain.

p e
2. Is Microsoft’s organizational structure having an impact on its organizational

o
a .r c
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r p e
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b 20258 20258

a
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p
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rp
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