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Having Problems Sending Or Delivery Dunning Letters in Fusion Apps ? (Doc ID 1994169.1) To Bottom

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Document Details
APPLIES TO:
Type:
Oracle Fusion Advanced Collections Cloud Service - Version 11.1.8.0.0 and later HOWTO
Status:
Oracle Fusion Advanced Collections - Version 11.1.8.0.0 and later PUBLISHED
Last Major
Information in this document applies to any platform. 11-Dec-2015
Update:
26-Feb-2018
Last Update:
GOAL
Related Products

Oracle Fusion Advanced

Having Problems Sending Aged Dunning Letters in Fusion APPS ? Collections Cloud Service
Oracle Fusion Advanced
Collections

Information Centers
SOLUTION
Information Center: Patching
Issues with Fusion Financials
Management (FM)
[1625192.2]
This note explains what you need to setup, review and run in order to Send Aged Dunning Letters to your customers without
using Advanced Collections.
Document References
No References available for
this document.
This is an example for Release 9 and above as some processes do not exist in earlier versions and some features are
enhanced.
Recently Viewed

For Releases prior to Release 8, please refer to this document for overview of the steps. Having Problems Sending Or
Delivery Dunning Letters in
Fusion Apps ? [1994169.1]
Java.lang.NullPointerException
Caught While Creating AR
Adjustments Via Webservice
1. Setup/review Aging Methods: [2448623.1]
Navigator: Setup and Maintenance > All Tasks > Manage Aging Methods Fusion Global Payroll: How to
Delete Incorrectly Loaded
Data for Banks, Bank
Branches, External Bank
Set the aging method you want to use. In this example “Delinquency Bucket” will be used. Accounts, and/or Personal
Payment Methods (PPM)?
[1931668.1]
Create Customer Statement -
Working Example [2190027.1]
Oracle Fusion Receivables:
How to Print Statements
[1314629.1]
Show More

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2. Setup/review Collectors:
Navigator: Setup and Maintenance > All Tasks > Manage Collectors

3. Setup/review Dunning Configuration:

Navigator: Setup and Maintenance > All Tasks > Manage Dunning Configuration

Query the dunning configuration: In this example “Aged Dunning” will be used

Click on the dunning configuration row to review the details

4. Setup/review Collections Preferences:

Navigator: Setup and Maintenance > All Tasks > Manage Collections Preferences

Be sure you have entered aging method and email information

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5. Setup/review Customer:
Navigator: Receivables > Navigator: Billing > Manage Customers

Be sure you have this information on the Account Profile

Be sure you have this information for the account contact on Communication Tab

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Be sure you have this information on the account site details

Be sure you have this information on the site profile

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Be sure you have this information for site contacts on Communication Tab

6. Review the Scoring formulas:

Navigator: Setup and Maintenance > All Tasks > Manage Collections Scoring

Delinquency Status Determination exists by default. So, no setup is needed. This is only for information purposes

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Click on the Delinquency Status Determination to see the details

7. Setup/review the Customer Collections Information

Navigator: Receivables > Collections > Customer

Be sure you have this information at Account profile

Be sure you have this information at Account Contact Tab

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Be sure you have this information at Account Communication Tab

Be sure you have this information at Site profile

Be sure you have this information at site Contact Tab

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Be sure you have this information at Account Communication Tab

8. Create a transaction:
Navigator: Receivables > Billing > Create Transaction

The idea is to have or to be sure you have at least one delinquency entry. In this example, enter an old transaction 17-JUN-2014
as today’s date is 18-MAR-2015

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Be sure you have the transaction completed

 
Now, you need to run some processes

9. Run Refresh Receivables Transactions for Customer AccountXY Summaries

Navigator: Tools > Scheduled Processes

10. Run Collections Scoring

Navigator: Tools > Scheduled Processes

Results of Collections Scoring process

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11. Run Update Collections Summary Data

Navigator: Tools > Scheduled Processes

Results of Update Collections Summary Data

12. Run Validate Customer Dunning Setup Report

Navigator: Tools > Scheduled Processes

This report is to see any setup issue on the customer that you want to generate the dunning letters

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Results of Validate Customer Dunning Setup Report

Review the report generated

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If you have an error here, you need to fix all the errors first and then continue. Do not continue if you have an error on this
report

Example of one report with errors:

13. Review the collections information:

Navigator: Receivables > Collections > Customer

Search by customer and go to Transactions Tab

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Finally, send the Dunning

14. Run Send Dunning Letters

Navigator: Tools > Scheduled Processes

Be sure you are using the right customer, dunning configuration and business unit

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This process will generate an additional process called Dunning Delivery. That is the process will send the dunning letters to the
customer

Review the report generated for Dunning Delivery

Your Customer will receive an email like this:

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The file attached on the email, is the same as the report generated on the output for Dunning Delivery

15. Review the dunning history:

Navigator: Receivables > Collections > Customer

Query by customer and go to History Tab

Didn't find what you are looking for? Ask in Community...

Attachments
Dunning Letters setup for Release 8 (1.15 MB)

Related
Products

Oracle Cloud > Oracle Software Cloud > Oracle Enterprise Resource Planning Cloud > Oracle Fusion Advanced Collections Cloud Service > Manage Collections-Identify
Delinquencies
Oracle Fusion Applications > Financials Management > Receivables > Oracle Fusion Advanced Collections > Manage Collections-Identify Delinquencies

Keywords
AGING; COLLECTIONS; CONFIGURATION; DELIVERY; DUNNING HISTORY; GENERATE; SETUP

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