A PROJEC T REPORT ON QUALITY AUDIT

(TQM)

W.R.T. TO NUTAN MUMBAI TIFFINBOX

SUPPLIER ASSOCIATION.
1. Introduction

An audit is an examination and verification of company’s financial,

accounting records and supporting documents by professionals.

Quality audit is “ Periodic, independent and documented examination

and verification of activities, records, processes and other element of

quality system to determine their conformity with the requirements of

a quality standard such as ISO 9000.

Audit should be planned on a regular basis so that each activity is

audited at least once in the audit cycle. High risk areas should be

audited more often to ensure conformance. An audit can also be

carried out if a particular problem has arisen, to establish the source of

the problem and document any corrective actions.

A quality audit is an independent evaluation, inspection or review

of a project’s quality assurance system to improve quality

performance of a project”.

Total Quality Management is a management strategy aimed at

embedding awareness of quality in all organizational processes.

Total Quality Management is a management approach that originated

in 1950’s and has become more popular since early 1980’s. Total

Quality is a description of the culture, attitude and organization of a

company that strives to provide customers with product and services

that satisfy their needs. The culture requires quality in all aspects of

the company’s operations, with processes being done right the first

time and defects and waste eradicated from operations.

Total Quality Management (TQM) is a method by which management

and employees can become involved in the continuous improvement

of the production of goods and services. It is a combination of quality

and management tools aimed at increasing business and reducing

 losses due to wasteful practices. TQM has been widely used in

manufacturing, education, government and service industries as well

as NASA space and science programs. Some of the companies who

have implemented TQM include Ford Motors, Phillips, Motorola,

Toyota Motor, Wipro etc.

Quality can be viewed from multiple perspectives: attribute of the

product, customer satisfaction, conformity with manufacturing

specifications and value (relation of quality and price).

Nutan Mumbai Tiffinbox supplier Association is engaged in the

business of carrying and delivering freshly made food from home in

lunch boxes to office workers. Though the work sounds simple, it is

actually a highly specialized trade that is over a century old and which

has become integral to Mumbai’s culture. Indian businessmen are

main customers for the dabbawalas and the service often includes

cooking as well as delivery.

2. OBJECTIVE OF THE STUDY :

 • To Study the concept of TQM and its philosophy.

• To understand the essentials of TQM and acceptability of TQM

model.

• To know the effects of TQM model

• To study the implementation principle and process.

• Analytical case study of Nuta Mumbai Tiffin Box Supplier

Association.

3. Research Methodology

These project will mainly include Exploratory type of research, since

there will be an extensive search of information on TQM with the help

of Secondary data available.

Interviews will be conducted with the Manager responsible for

Quality Audit.

4. LIMITATION :
This project is done to understand the Audit Quality (TQM) w.r.t to

Nutan Mumbai Tiffin Box Supplier Association and should not be

used in general to draw any universal conclusion. This is purely an

academic exercise.
 QUESTIONNAIRE

1. To which of the following areas does your company belong to?

Product Service Both

2. How many people are employed by your company?

1-10 11-50 51-100
101-250 251-1000 More than 1000

3. Is your TQM efforts been beneficial in strengthening your competitive

position in the market.
□ Strongly Disagree □ Disagree □ Neutral
□ Agree □ Strongly Agree

4. The no. of employees participates in quality teams have increased?

□ Strongly Disagree □ Disagree □ Neutral
□ Agree □ Strongly Agree

5. Employees satisfaction has decreased

□ Strongly Disagree □ Disagree □ Neutral
□ Agree □ Strongly Agree

6. The no. of product service failure, defect or error found by the customer has
decreased
□ Strongly Disagree □ Disagree □ Neutral
□ Agree □ Strongly Agree
7. Product or service order process time has decreased.
□ Strongly Disagree □ Disagree □ Neutral
□ Agree □ Strongly Agree

8. Product / Service lead time has decreased

□ Strongly Disagree □ Disagree □ Neutral
□ Agree □ Strongly Agree

9. Cost of quality has decreased

□ Strongly Disagree □ Disagree □ Neutral
□ Agree □ Strongly Agree

10. Customer complaint has decreased.

□ Strongly Disagree □ Disagree □ Neutral
□ Agree □ Strongly Agree

11. Do you consider TQM program to be successful.

Yes No