DOUG HOBBS

2551 W. Bueno Vista Dr. West Jordan, UT 84088

Email: dhobbs2001@gmail.com | Portfolio: doughobbsuvu.weebly.com | Cell: (623) 340-3684

Professional Experience
Academic Advisor March 2017 to Present
Department of Criminal Justice, UVU
 Initiate proactive and intentional advising with students to discuss individual challenges, develop unique
plan for success
 Monitor student academic progress toward graduation
 Provide students with on- and off-campus resources to be successful, develop effective time
management system so student can plan accordingly
 Design, implement, schedule and coordinate new student orientation for Criminal Justice students
 Assist students in creating class schedule according to pre-requisites and class availability
 Proactively reach out to students to ensure success and improve student retention
 Instruct students on proven and effective academic, communication, and life skills
 Ensure a positive student experience by effectively analyzing student needs (using individualized 1 – 10
scale), inspiring students through problem solving and critical thinking while decreasing the number of
students on academic warning and probation
 Utilize CIVITAS to identify assigned students who are struggling, high-achieving, inactive, graduating
or close to graduating; call/email students to assist, congratulate, or motivate

Adjunct Instructor – Major and Career Exploration (SLSS 2100) Fall 2018 Semester
Department of Student Leadership and Success Studies, UVU
 Design and teach Major and Career Exploration course to students with undecided majors
 Plan, prepare, and follow approved course of study with measurable objectives
 Instruct, manage, and supervise individuals and groups in classroom through appropriate teaching
methods
 Maintain a student-oriented approach to education and provide individualized guidance for student
success
 Work in Canvas software to provide structured environment for reading assignments, materials,
assessments, and providing pertinent feedback to students with grades
 Work with counselors, Department Chairs, and faculty to maintain an effective program

Reservation Sales Agent July 2016 to March 2017

Alaska Airlines
 Assist customers with purchasing travel arrangements, events including purchasing airline tickets,
booking hotel and car rental accommodations
 Recommend additional or alternative services to customers. Ask questions to help determine what the
client needs and take credit card information over the phone for billing process
 Explain airline policies to customers while assisting with refundable or non-refundable tickets, seating
options, and refunds
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Academic Advisor June 2009 to April 2016

Department of Education, University of Phoenix
 Contact students via telephone or email to inquire on their progress in classes, discuss challenges, help
students create plan to overcome issues, set follow-up appointments
 Assist students in identifying personal, educational, and career goals and provide appropriate resources
for student success
 Train, coach, and mentor new and existing counselors; provide management with report of training
results
 Act as liaison between students and University while upholding University policies and procedures
 Analyze student needs, inspire students through problem solving, critical thinking, and creativity
 Develop innovative and motivating ways to interact with students
 Identify and resolve potential obstacles by asking specific questions throughout the student’s
educational program
 Organize and conduct bi-weekly team meetings to develop strategies to improve the student experience
 Evaluate employee needs-analysis for training purposes, specific materials, and create training materials

Operations Manager June 2008 to March 2009

Service Master
 Responsible for franchise operations including training, coaching, and administrative functions
 Educate crew on proper procedures to successfully perform duties to service-quality standards
 Evaluate employees’ work ensuring quality assurance standards

Property Claims Adjuster October 2007 to June 2008

Farmers Insurance Group
 Assess property claims for policy coverage and consistent settlement
 Process claims to completion in accordance with established policies and standards
 Maintain 100% customer satisfaction survey

Licensed Insurance Producer October 2005 to June 2007

Licensed Insurance Producer Farmers Insurance Group
 Sell property, casualty, life, and health insurance policies and inform clients of insurance options
 Provide excellent customer service to potential and current clients

System Engineer March 1998 to October 2005

Electronic Data Systems
 Plan, organize, and train co-workers on computer language syntax
 Maintain 30+ daily programs to support medical claims processing system
 Manage 4-6 projects simultaneously, completing to high-quality customer expectation

Adult Education Instructor June 1999 to August 2001

Peoria Unified School District
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 Design and develop training material for adult beginning computer education program including basic
computer instruction, MS Word, Excel, email, and internet
 Teach 15-20 adults in Word, Excel, PowerPoint, and Outlook in hands-on classroom
 Provide one-on-one individualized instruction for detailed learning opportunities
Education
Master of Arts in Innovative Leadership
Western International University August 2011 - September 2013

Bachelor of Science in Computer Information Systems

Chapman University August 1992 - September 1995

Associate in Science in General Studies

Cypress Community College August 1985 - July 1989

Community Service
 Visit one-on-one with individuals at Orchard Park Post-Acute Rehab Center
 Volunteer quarterly to assist the community at various organizations, including Friends of the Phoenix
Library, organize donated foods for organization for homeless, and help elementary children at
homeless school to select new shoes during community shoe drive
 Assisted in fundraising for breast cancer and brain tumor research
 Teach adults and teenagers in community organization
 Tutor and mentor at-risk youth

Conferences and Presentations

NACADA
 2019 – Louisville, KY
 2018 – Midway, UT
 2018 – Phoenix, AZ
 2017 – St. Louis, MO

Utah Advising Association

 2018 – SLC, UT
 2017 – Logan, UT

UVU Summer University

 2019 – Orem, UT
 2018 – Orem, UT
 2017 – Orem, UT

UVU Advising Conference

 2019 – Orem, UT
 2018 – Heber, UT
 2017 – Lehi, UT
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UVU Advising Training

 2018 – Presenter – Quick Tips on Time Management
 2018 – Presenter – Quick Tips on Leadership
 2018 – Presenter – “But I’m Just an Advisor: Demystifying the Perception of Leadership”

Memberships and Awards

 National Career Development Association  Chapman University Dean’s List
 “Who’s Who in American Jr. Colleges”  Air Force Achievement Medal
 Utah Career Development Association  Toastmasters Member
 Golden Key/Alpha Honor Society  Eagle Scout

Hobbies and Personal Interests

 Fishing  Target shooting
 Camping  Wood burning
 Chickens  Wood working
 Gardening  Tennis
 Hiking  Speak Spanish fluently