Beruflich Dokumente
Kultur Dokumente
DEPARTMENT OF POSTS
(MINISTRY OF COMMUNICATIONS
AND INFORMATION TECHNOLOGY)
GOVERNMENT OF INDIA
ANNUAL REPORT
(1st January 2009 to 31st March 2010)
CONTENTS
LIST OF TABLES
Table No.
AN OVERVIEW
1.1 India post is under universal service governments. Introduction of modern ICT will
obligation to provide basic postal facilities help in timely and transparent delivery of social
throughout the country at an affordable price. A benefit schemes to the beneficiaries viz.
network of more than 1.55 lakh post offices in MGNREGS, Indira Gandhi Old Age Pension
the country, the largest in the world, of which Scheme.
more than 1.39 lakh are in the rural areas, is
indicative of this commitment. New Mail Strategy
1.2 Rapid introduction of information techno-
1.6 With rapid economic growth and techno-
logy has not only changed the way post offices
logical advancement, the mail profile in India
do business the world over, but also the business
post has changed with increase in volume of
that post offices do. In this era of fast developing
mail in Business to Customer (B2C) and
information and communication technology, large
Business to Business (B2B) segments. To be in
scale induction and assimilation of modern
line with this transformation, India Post has taken
means of communication has become vital for
initiatives to create an Automated Mail Grid by
sustenance and growth of India Post.
setting up Automated Mail processing centres at
major location in the country. Dedicated transport
IT Revamp arrangements both road and air are being
finalized for expedited transmission of mails and
1.3. Having created a base of more than 12000
parcels. Print to Posts centers are being setup
computerized Post offices in the country and a
for faster processing and transmission of bulk
pool of trained human resource, India Post is in
mail.
the process of implementing approved Eleventh
plan projects for computerization and networking
of all Departmental Post offices and Branch Post Leveraging the Network
office on a single integrated and modular platform
1.7 Computerized and connected network of
connected to a National Data Center.
post office on a single integrated platform will
1.4 This national infrastructure, so created will also help India Post to retail products and
enable India Post to provide state of the art ICT services of other services provides viz., Banks,
services including Mobile remittance and Banking Government and non-Government financial
on a core banking platform and provide inclusive institutions, Government agencies and Mutual
banking to rural, remote and hitherto unbanked Fund Houses in the rural and remote areas.
areas.
1.5 The vast network and infrastructure of Challenges
India Post, have already enabled it to become 1.8 Transformation of India Post at this scale
the preferred point of interface between would require re-engineering of Business
government and the members of public for Processes and evolving new processes based
delivery of social and economic welfare schemes on customer needs. India Post has already taken
of the Government of India and various state
3
4
initiatives for re-engineering processes and 1.9 One of the prerequisites for transformation
making it compatible to suit the new ICT solutions of India Post is up gradation of skills of the
and customer requirements. workforce and capacity building. Training of the
human resources has been given its due
importance and recognition in the XIth Plan.
Rural POs
Urban POs Post Offices
1,39,144
15,871(10.24%) 1,55,015
(89.76%)
On an average 7175 people served by a Post Office : 5,683 in Rural Areas and
20,251 in Urban areas
5
6
Chapter 2
ORGANISATIONAL STRUCTURE
2.1 The Department of Posts under the divided into 22 Postal Circles for administrative
Ministry of Communications and Information convenience. Circles are generally co-terminus
Technology has Minister-in-charge in the Cabinet with a State with a few exceptions. A Circle is
rank with two Ministers of State. Secretary, headed by Chief Postmaster General. Each
Department of Posts, is also the Director Circle is divided into Regions comprising groups
General, Department of Posts and Chairperson, of field units, called Divisions (Postal / RMS).
Postal Services Board. Each Region is headed by a Postmaster
General. In the Circles and Regions there are
Planning and Policy Formulation at other functional and supporting units like Stamp
Headquarters Depots, Store Depots and Mail Motor Service.
Operational Units
2.2 The Postal Service Board (PSB) is the
apex management body of the Department of 2.4 Post Offices in the country are categorized
Posts. It comprises of the Chairperson and as Head, Sub and Branch Post Office. Branch
six Members and Joint Secretary and Financial Post Offices are mostly located in rural areas.
Adviser (JS&FA) is an invitee to the Board. The Sub Post Offices are Departmental offices
The six members of the Board look after areas located in both rural and urban areas. Head Post
of Personnel Management, Postal Operations, Offices are located in important town and cities
Technology Induction and implementation, Postal mostly at district levels.
Life Insurance & Investment of Postal Life
Insurance Funds, Human Resources Army Postal Services
Development and Planning. The Joint Secretary
and Financial Advisor to the Department 2.5 Apart from these 22 Circles, there is a
renders finance advice to the Postal Services separate wing called the Army Postal Services
Board. The Secretary, Postal Services Board (APS) to take care of postal needs of the Armed
assists the Board and is in charge of forces. The APS is designated as another Circle
administration at the headquarters, Deputy called the Base Circle. It is headed by the
Directors General, Directors and Assistant Additional Director General, Army Postal Service.
Directors General of the Department provide Officers’ cadre of Army Postal Services is drawn
necessary support to the Board in running the on deputation from the Indian Postal Service.
service. Nearly 75 per cent of the other ranks of the
Army Postal Service is also drawn from the
Postal Circles Department of Posts and the remaining
personnel are recruited by the Army.
2.3 The Postal network of the Country is
7
8
ORGANIZATION CHART OF THE DEPARTMENT OF POSTS
Member (P) Member (O) Member Member (PLI) Member Member JS&FA
(Tech.) & Chairman (HRD) (Planning)
Investment
CGM Board DDG
9
DDG (P)
(BD&M) DDG DDG DDG (PAF)
(PMU) (Trg.) (Corporate
CGM (PLI) Planning)
DDG (Estt.) CGM
(MB) DDG Postal Staff
DDG (IWSU) College & DDG
DDG (Tech.)
PTCs (Rural
(Rectt. & DDG (Phil)
Business)
Vig. Petition
DDG (FS) Inspection
DDG (PO, I,
MM & Chief
Dir (SR & Estates) Studies & Engineer/
Welfare)
Surveys Civil
SECRETARY POSTS
MEMBERS
56 APO 99 APO
Region (PMG)
Sub-Division
(Asst. Supdt. of
POs/Sub-
Divisional Insp.)
Sub-Post Office
Branch
Post Office
11
(i)
(ii)
(iii)
(iv)
(v)
(vi)
(vii)
12
Chapter 3
POSTAL OPERATIONS
Postal Network are given. During 2009-2010, 4,880 BOs and
EDSOs have been supplied with furniture
3.1 India has the largest Postal Network in besides supply of fans / heaters to 11,777 BOs/
the world with over 1,55,015 Post Offices (as on EDSOs.
31.03.2009) of which 1,39,144 (89.76%) are in
the rural areas. At the time of independence, Postal Operations
there were 23,344 Post Offices, which were
primarily in urban areas. Thus, the network has 3.5 Postal operations at the post office counter
registered a seven-fold growth since Indepen- encompass the entire gamut of basic postal
dence, with the focus of this expansion primarily services which, inter alia, include:
in rural areas. On an average, a Post Office
(i) Sale of stamps and stationery
serves an area of 21.21 Sq. Km and a population
of 7175 people. (ii) Booking of registered articles
3.2 Expansion of Postal Network in the (iii) Booking of insured articles
country, especially in rural area has taken place
(iv) Booking of value payable articles
mainly through opening / redeploying / relocation
of Departmental and Extra Departmental Post (v) Remittance of money through money orders
Offices. The Extra Departmental Post Offices and postal orders
function for three hours upto a maximum of five
(vi) Booking of Parcels
hours. These are manned by Gramin Dak
Sewaks who are paid time related continuity (vii) Savings Bank operation
allowance (TRCA) for the services they render. 3.6 Traditionally, these services were being
On the other hand, the Departmental Post Offices provided at manually operated counters.
function upto eight hours and are manned by Considering the vital need for providing the
regular Departmental employees. benefit of technology to the customers, the
3.3 Post Offices are opened subject to counter operations are now being progressively
distance, population and income norms. In order computerised to provide a greater range of
to fulfill Universal Service Obligation, subsidy is services to the customer from a single window
provided to all Post Offices in rural areas, which leading to prompt and error free services.
ranges from 66.66% in rural areas to 85% in
hilly, tribal, desert and remote areas. Mail Volume
3.4 For facilitating transaction of business with 3.7 Comparative statistics of mail traffic
public in rural areas basic Infrastructural handled during 2008-2009 as compared to
equipments to Branch Post Offices (BO) and previous year is given in Table-1.
Extra Departmental Sub Post Offices (EDSO)
13
14
TABLE 1
MAIL TRAFFIC (in Million)
3.8 Mail processing, transmission and delivery 3.9 Comparative statistics of Money Order
are the core activities of the Department. Mail is traffic and the value of Money Orders transmitted
collected from 585087 letter boxes in the country. during 2008-2009 compared with the previous
This is processed by a network of 399 Mail year is given in Table 2.
Offices, and conveyed by road, rail and airlines
all over the country.
TABLE 2
MONEY ORDER TRAFFIC AND VALUE
15
(i)
(ii)
(iii)
(iv)
(v)
(vi)
(vii)
16
expedite mail processing and improve delivery and Ahmedabad and 486 staff cars/inspection
standard. The Department has also undertaken vehicles of the Department. There are 98 MMS
a nation-wide progrmame for popularization of units through out the country to operate the fleet
Pin codes. of motor vehicles. Full-fledged workshop facilities
for major repairs and maintenance are available
3.14 The Mail Motor Service came into
at 17 of these units.
existence in 1948 and is entrusted with the
following main functions:- 3.16 The MMS vehicles covered 29.33 Million
Kms. for conveyance of mails during 2008-09.
(i) Conveyance of mail bags between Post
The utilization of vehicles increased by 0.83
Offices / Mail Offices and Railway Stations,
Million kms. over the previous year. The average
Airports and Seaports and from one Post
cost per km was Rs. 26.53. Total expenditure of
Office to another.
Rs. 778.26 Million was incurred on MMS during
(ii) Clearance of letter boxes through vehicles. this period.
(iii) Conveyance of cash to Post offices. 3.17 Twenty (20) additional vehicles and
Seventy (70) motorcycles for North East Region
(iv) Delivery of heavy parcels in some places.
and Ten (10) motorcycles for Andaman & Nicobar
(v) Conveyance of Departmental forms and Islands were procured during the year 2008-09
stationery. for improvement of Postal Services. Seventy
(vi) Providing Logistic Post Service three (73) condemned vehicles were also
replaced during the year 2008-09.
(vii) Purchase, repair and maintenance of
vehicles for the above purpose. 3.18 100 vehicle supplied to the North East
circle will be equipped with Global Positioning
3.15 The Mail Motor Service (MMS) is responsi- System (GPS) to ensure smooth movement of
ble for operation and maintenance of 1243 mail Mail Motors in difficult terrain of North Eastern
motor vehicles which include 145 CNG propelled region.
environment friendly mail vans in Mumbai, Delhi
17
II
III
18
Chapter 4
PROJECT ARROW
4.1 Project Arrow was conceived in April, To transform the large man power into a
2008. The project envisages upgradation of Post committed and professional human
Offices in urban and rural areas both in terms of resource;
upgrading and enhancing the quality of service
To provide IT enabled services based on
in ‘core areas’ and improving the ‘look and feel’
the state of the art technology, especially
of identified post offices. The project aims at
in areas where it matters the most ;
creating a conducive and friendly work
environment both for the staff and the customers To change the “look and feel” of the post
visiting the Post Offices, providing all IT enabled office to give it a distinct identity of its own.
services through secure connectivity, improving
the service quality levels in the core business 4.4 The Strategy adopted
areas e.g. Mail delivery, Remittances both
electronic and manual and Postal Savings This project has been implemented through
schemes. To test the concept, a pilot consisting a Pilot in 50 Post Offices in 10 Circles. In
of 50 Post Offices in 10 Postal Circles was Phase II 450 Post Offices and in Phase III
launched in April, 2008. 500 Post Offices have been covered.
Setting up of Steering Committees with
4.2 The objectives of this pilot project change leaders and their teams;
are as under:
Objectives of the project have been clearly
To make a visible, tangible and noteworthy defined;
difference in the Post Office operations that Focus on areas of operations where
matters to “Aam Aadmi” minimum efforts can give maximum results
To verify and certify progress on ongoing Identification of key performance indicators;
basis using clearly defined Key Perfor-
mance Indicators for each improvement Putting a monitoring system in place for
area; regular assessment and evaluation;
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20
4.6 Mail Delivery 4.9 Office service level
The basic objective is to define service To create a conducive and friendly
levels specific to these Post Offices with environment in the public hall through
respect to all mail operations with the proper signages at the counters;
ultimate goal of ensuring delivery of mails
To ensure access to useful public infor-
on the day of receipt itself;
mation through facilitation counters and
To provide for intimation of delivery, track leaflets etc.;
and trace and the required infrastructure
for it; 4.10 Branding
To design a monitoring mechanism to
Designing a new logo of India Post;
assess and evaluate the progress made at
every stage. Designing a uniform brand hierarchy and
consistency for all products and services
4.7 Remittances including accessories to be worn by counter
and outdoor staff;
To ensure delivery of money orders to the
Incorporation of new logo in all Manuals
payees on the day of receipt of money order
etc.
in the Post Office;
To remove the bottleneck of cash availability 4.11 Technology
in the Sub Post Offices and Branch Post
Offices; To equip all the identified Post Offices with
required hardware and software;
To provide the services of Instant Money
Order, Electronic Money Order, Electronic To ensure leased line / broadband connec-
International Money Order; tivity in all the identified Post Offices.
To ensure necessary infrastructure to meet To ensure adequate provision of power
the objectives. back-up in the identified Post Offices
To reduce the waiting time at the counter Required training package for these Post
by improving the efficiency through Offices to be designed and trainers
induction of IT and soft skills training to the identified;
staff; Job description for each personnel in these
To ensure adequate availability of forms and Post Offices to be prescribed and the staff
other stationery; sensitized towards their job description.
To educate the members of staff and the
customers as well on various financial
4.13 Infrastructure
services; To develop standardized and consistent
To devise a monitoring mechanism to interior and exterior blueprints for these
assess the key performance indicators. Post Offices.
21
I
II I
III
22
To design and install uniform modular all key performance indicators is minutely
furniture across these Post Offices. scrutinized and gaps in implementation and
remedial measures thereto are discussed
4.14 Funding for the Project in the video-conference. Dedicated
Programme Offices have been set up at
Expenditure on computer hardware and the Headquarter level and at all 22 Circle
other peripherals and new counters and Headquarters. Data exchange from Post
improving the ‘look and feel’ has been met Offices and all communications with Circle
from the Plan funds. Expenditure on Programme Offices are through e-mail only.
creation and implementation of the new
brand logo and training have been met from 4.16 External Audit
the Plan funds. So far an amount of Rs.
12.85 crores have been spent on Phase I The improvement in performance level of
and Rs. 74 crores in Phase II and Rs. 65 the identified 50 Post Offices in Phase I
crores in Phase III have been allotted to have been independently verified through
the Circles. an external audit on the basis of three visits
to these offices. An incentive scheme has
4.15 Monitoring Mechanism also been worked out for all the staff of 1st,
2nd and 3rd ranked Post Offices on the basis
A Web-based monitoring mechanism has of the findings of the external audit.
been devised to collect the data from the
field units directly from the server without 4.17 Expansion Plan
any manual intervention. The data analysis
is presented to all the Chief Postmasters In the year 2010-11, 500 additional Post Offices
General of 22 Postal Circles through a are proposed to be covered under Project Arrow.
video-conference every fortnight. Data on
23
(i)
(ii)
24
Chapter 5
25
www.indiapost.gov.in
26
Other services include Express Parcel Post, e- Direct delivery of articles received in bulk
Post, e-Bill Post, Speed Post Passport Service, from Speed Post Concentration Centre
Greeting Post, Media Post, etc. (SPCC)
Speed Post Volume based discount
5.4 Speed Post service was introduced in Tracking of Speed Post articles through
1986 to provide fast and time bound delivery SMS on mobile phone (Dial 55352 and
service between seven major cities in the country. enter the Speed Post article number)
Thereafter the network was expanded year after
Business Post
year. It has network covering 315 major cities
and towns in the country. In addition, 987 towns 5.9 Business Post offers total business
and district headquarters are brought on State solutions for bulk users by providing customized
Speed Post Network, from where the speed post services. Business Post Centres / Mail Business
articles can be booked for national and Centres were established in major cities to cater
international destinations. to the needs of Bulk Mailers. The service
provides value addition to all traditional services
5.5 Speed Post offers time bound and assured
offered by the Department in the form of
delivery of letters, documents and parcels
collection, insertion, addressing, sealing,
weighing up to 35 Kg across the country. Delivery
franking, etc. Printing has been added to the
norms are fixed taking into account the fastest
value additions recently. With increase in number
available transport mode between the stations.
of corporate customers to this service, revenue
Speed Post is also managed as a Business
growth of 15.36% has been recorded during
service with commercial approach in its
financial year 2008-09. This service has topped
operations and management.
in revenue generation among BD products with
5.6 Internet based track and trace system net revenue of Rs.6032.5 million in 2008-09.
is available for Speed Post and Express Parcel
Express Parcel Post
Post. Under this system, the customer can find
out the status of his article/consignment online 5.10 Express Parcel Post (EPP) provides
by logging on to Department’s website express delivery of parcels through surface
www.indiapost.gov.in. transportation and offers fast and guaranteed
delivery of parcels up to 35 Kg. The service is
5.7 Revenue to the tune of Rs.5152.7 million
provided to corporate customers on contractual
was generated through Speed Post during the
basis. Such customers are provided value added
financial year 2008-09 showing a growth of
services including credit facility under BNPL
13.18% over that of previous year.
scheme. Further, the rates have also been
Value Additions under Speed Post modified to suit customer needs. EPP Retail has
been introduced from 1st May 2009, under which
5.8 In order to keep pace with the courier
a common man can also avail the service.
industry, the following value added services are
Revenue earned under EPP during 2008-09 was
provided:-
230.4 million.
Book Now Pay Later (BNPL) facility
Media Post
Free pick-up
5.11 Media Post provides opportunities to
Nodal Delivery Centres. corporate customers / Govt organizations and
other large private institutions to have their
27
28
products/services advertised on the postal like telephone / electricity / mobile phone users
stationary. Revenue earned under this sector etc for Government and private organizations
during 2008-09 is Rs.102.8 million. through Retail Post. Post Offices also sell forms
for public bodies across counter of Post Office.
Logistics Post
Besides this, facility of reservation of Railway
5.12 Logistics Post provides transportation, Tickets through computerized passenger reser-
distribution, warehousing and other value added vation system terminals has been commenced
services to customers. Logistics Post Air, under from 7.10.2007 in selected Post Offices. Retail
which air lift is given to consignments, was made Post leverages the vast network of Post Offices
available to North Eastern states through for sale of products across the counter on behalf
freighter aircraft. Consequent on introduction of of other organizations. It projects India Post as
two more freighter aircrafts from 29th July 2009 a ‘One Stop Solution Provider’ for various utility
this service has been extended to Delhi, Mumbai, services and it is in a position to offer the retail
Chennai and Bangalore. services to the customers of any agency. Some
of the agency services that Retail Post offers
e-Payment are as follows :
29
VIII
30
Chapter 6
FINANCIAL SERVICES
6.1 The Post Office Savings Bank (POSB) is Department of Posts for the Savings Bank work
the oldest and largest banking institution in the at a rate fixed from time to time.
country. It operates more than 206 million
6.2 Presently, eight savings schemes are
Savings Accounts as on 31.3.2009. The Post
operated post offices across the country. These
Office Savings Bank schemes is an agency
schemes are : Savings Account, Recurring
function performed by the Department of Posts
Deposit (RD), Time Deposit (TD), Monthly
on behalf of the Ministry of Finance, Government
Income Scheme (MIS), Public Provident Fund
of India. Through its network, the Post Office
(PPF), Kisan Vikas Patras (KVP), National
Savings Bank provides an avenue to people all
Savings Certificate (NSC) and Senior Citizens
over the country to deposit their savings in
Savings Scheme (SCSS). The outstanding
various Schemes. Its reach and service is
balance under all national savings schemes in
unparalleled by any other banking agency in the
post office is Rs.5,636,977.0 million as on
country. The Ministry of Finance remunerates
31.3.2009. Profile of the Savings Bank Schemes
are given in Table :
TABLE 4
SAVINGS BANK SCHEME: PROFILE (AS ON 31.03.2009)
Total 2,216,393.1
31
XI
32
Core Banking Solutions MOs. More than 8800 Post Offices provide this
service. In the year 2008-09, 1.65 million eMOs
6.3 4000 Post Offices will be brought under amounting to Rs.1917.3 million were booked. In
Core Banking solutions during the XI th Plan the year 2009-10 (April 09 to December 09),
period. Pilot project would start in 100 Post 9.63 million eMOs amounting to Rs.11480.4
Offices in the next financial year i.e. 2010-11. million have been booked.
33
XI
II
34
Now, products in categories such as Education, life Insurance, Mutual Funds, Government
Health & Protection and Wealth Creation have Securities, Pension schemes, International
also been added in the distribution basket. Money Transfer, Money Order etc. Department
Currently, these products are available from all had set up 313 PFMs in the XIth Five Year Plan.
the Head Post offices of the country. Another 121 PFMs have been established in
the year 2008-09.
Retailing non-life insurance products of
Oriental Insurance Company Limited Award
through Post Offices:
6.12 In September 2009, Department of Posts
6.10 The Department of Posts in a tie up with has been felicitated with UTI-CNBC special
Oriental Insurance Company (OIC) Ltd. is commendation award in the form of a trophy for
retailing the Company’s non-life insurance effectively utilizing its network to promote
products as Corporate Agent through post offices financial inclusion in smaller places. This is for
in the country. Department of Posts in association the first time a Government Department has won
with Oriental Insurance Company Limited is this award.
providing Oriental Accidental Death Insurance
for SB/MIS/SCSS account holders on request Rural Business
basis. This scheme provides Accidental Death
Insurance cover for one year of Rs. One lakh at Mahatma Gandhi National Rural
a low annual premium of Rs. 15/-. It is very Employment Guarantee Scheme
attractive to Post Office Savings Bank customers
especially in rural and remote areas, as most of 6.13 National Rural Employment Guarantee Act
them do not have any risk cover whatsoever. (NREGA) came into force on 7 th September,
2005 and its implementation was notified in a
phased manner. In phase-I, it was introduced in
Postal Finance Mart
200 most backward districts of the country on
6.11 The Postal Finance Mart (PFM) offers all 2nd February 2006. 130 districts were further
the financial products and services of the included under NREGS in phase II with effect
Department under one roof- “One Stop Shop for from 1st April 2007. The Act was notified in the
Financial Services” - in a fully computerized office remaining 274 districts of India from 1 st April
supported by technology, at par with reputed 2008. The Act is now effective in the entire rural
banking institutions. The PFM is a brand areas of the country covering 618 districts. The
positioning exercise of financial services offered Act has recently been renamed as ‘The Mahatma
by the Post office Savings Bank on the lines of Gandhi National Rural Employment Guarantee
the personalized services offered by banks to Act’ (MGNREGA) vide Gazette notification dated
customers. Therefore, the facilities offered 31.12.2009. The objective of the Act is to provide
through PFM is distinct from the services offered for the enhancement of livelihood security of the
through Post Office not merely in terms of the households in rural areas of the country by
ambience but also in the provision of specialized providing at least one hundred days of
facilities like ‘Investment Desk’, AMFI qualified guaranteed wage employment in every financial
staff etc. The PFM provides POSB services like year to every household whose adult members
SB, RD, MIS, TD, SCSS, NSC, KVP, as well as volunteer to do unskilled manual work.
other financial services like Postal Life & Non-
35
II
36
6.14 As per Para 31 of schedule II of NREG Rs. 6,000 crores have been disbursed to NREGA
Act, 2005, payment of NREGS wages shall be beneficiaries through 98, 811 post offices across
made through the individual or joint saving the country.
accounts of the NREGS workers opened in
6.16 20 officials of Department of Posts from
banks or in post offices. A model Memorandum
11 Postal Circles (including 11 branch post-
of Understanding has been developed by Ministry
masters and 7 sub postmasters) were awarded
of Rural Development, New Delhi and
for excellence in Financial Inclusion in
Department of Posts, which has been circulated
implementation of NREGS during 2008-09 on
to all Postal Circles and State Governments to
2nd February, 2009 in a function held at Vigyan
facilitate proper implementation of disbursement
Bhawan, New Delhi, presided by Prime Minister
of wage through Post Offices under NREG Act.
and Chairperson, UPA.
6.15 Starting with Andhra Pradesh Postal Circle
6.17 Ministry of Statistics & Programme
in 2005, the scheme of disbursement of NREGS
Implementation has entrusted the Department
wages through post office accounts is presently
of Posts with the collection of data relating to
operational in 19 postal Circles of the country
specified Commodities (more than 250
(except Delhi, J&K and Tamil Nadu Postal
commodities) in 1128 villages from specified
Circles). As on 31st January 2010, nearly 3.92
outlets on a weekly basis. The data will be used
crore NREGS accounts have been opened in
for arriving at a consumer price index for rural
post offices and wages amounting to nearly
areas.
37
(i)
(ii)
(iii)
(iv)
(v)
(vi)
(i)
(ii)
(iii)
(iv)
(v)
(vi)
38
Chapter 7
INSURANCE
Postal Life Insurance RPLI offers the following plans:-
7.1 Postal Life Insurance (PLI), introduced in i) Whole Life Assurance (Gram Suraksha)
1884 is the oldest life insurance scheme for the ii) Convertible Whole Life Assurance (Gram
benefit of Government employees. Initially, meant Suvidha)
only for the Postal employees, today it caters to
employees of the Civil and Military personnel of iii) Endowment Assurance (Gram Santosh)
the Central and State Governments, Local iv) Anticipated Endowment Assurance for 15
bodies, Government aided Educational & 20 years (Gram Sumangal)
Institutions, Universities, Nationalized Banks,
v) 10 years RPLI (Gram Priya)
many Autonomous and Financial Institutions,
Public Sector Undertakings of the Central and vi) Children Policy (Bal Jivan Bima).
State Governments.
7.4 An Extra Departmental Agents Group
The following types of policies are available Insurance Scheme (EDAGIS) was introduced
under P.L.I. with effect from 01.04.1992 and a monthly
subscription of Rupees 10 deducted from the
(i) Whole Life Insurance (Suraksha)
salary of its beneficiaries. In the event of death
(ii) Convertible W hole Life Assurance of its beneficiary, an amount of Rupees 10,000
(Suvidha) is paid out of the Insurance Fund in addition to
(iii) Endowment Assurance (Santosh) accretion in savings Fund along with interest.
The Cabinet has since approved the revision of
(iv) Anticipated Endowment Assurance for 15 the Sum Assured to Rs.50,000 and the
& 20 years (Sumangal) subscription to Rs. 50.
(v) Joint Life Endowment Assurance 7.5 As on 31 st March, 2009, there were
(vi) Children Policy (Bal Jivan Bima) 38,41,539 and 73,56,446 lives covered under
PLI and RPLI respectively. This was a cause of
7.2 Postal Life Insurance celebrated its concern especially as far as rural coverage was
Quasquicentennial i.e. 125 years of service to concerned considering the huge number of
the nation on 1st February, 2009. A function was people in rural areas without any insurance cover
organized at Vigyan Bhawan, New Delhi to mark whatsoever. A vision was accordingly developed
the occasion. A commemorative stamp was to cover maximum number of people in rural
issued to mark the occasion and awards were areas beginning 2009-10.
distributed to the best performing sales
personnel. 7.6 From April 2009 onwards, a number of
Rural Postal Life Insurance workshops were
7.3 Rural Postal Life Insurance (RPLI) organized at Meerut, Yamunanagar and Amethi.
Scheme was introduced in 1995 with a specific The idea was to assess awareness of Rural
mandate to provide insurance cover to the rural Postal Life Insurance among the people and to
public in general and benefit weaker sections devise a strategy for aggressive marketing in
and women workers of rural areas in particular. rural areas. A strategy had to be worked out fast
39
%
½%
40
as the other insurance players in the market promote micro insurance policies with the sum
were also entering the rural area through assured of Rs. 10,000 to Rs.25,000 with
collaborations. The response to these workshops affordable premiums. Policies of higher sum
was overwhelming with Aanganwadi workers, assured will also continue to be marketed along
members of Self Help Groups and rural youth with micro insurance policies.
attending these workshops in large numbers. The
7.9 A proof of concept for micro insurance
participants at these workshops were informed
was launched at Ettikopaka, Andhra Pradesh in
about the various Rural Postal Life Insurance
October, 2009. This was followed by the National
policies and the benefits accruing from them by
Launch of the Rural Postal Micro Insurance Drive
the Officers from the Postal Life Insurance (PLI)
at Sholur Mattam, Tamilnadu on 7th November,
Directorate.
2009. The response to the drive has been
7.7 Both Postal Life Insurance and Rural stupendous. In a short span of over two months
Postal Life Insurance were being marketed by more than 2.5 million policies have been
Postal employees and GDS and some direct procured under this Scheme.
agents since 2007. However, the Direct Agency
7.10 Technology is being upgraded to provide
system was not in step with industry practices
better customer service. While all PLI & RPLI
as engagements of Direct Agents was centralized
policies are held on a Central Server, efforts are
and the incentive structure was based on Sum
underway to provide access to customer to view
Assured. The incentive structure was brought in
status of policy online. Premiums of policy can
sync with the industry practice by shifting from
be paid anywhere in the Circle and it is our aim
commission based on sum assured to one based
to provide customer the option to pay premium
on first premium and renewal premium. The rate
at any Post Offices in the country till online
of commission was fixed at 10% of first premium
payment of premium become available.
and 2 ½ % of renewal premium for Rural Postal
Life Insurance. Each Division has been given a 7.11 The achievement of business from
target of engaging at least 50 Direct Agents for 1.4.2009 to 31.12.2009 is as in Table 5.
PLI from among Aanganwadi workers, members
7.12 Another important milestone in the history
of Self Help Groups, and unemployed youth etc. of Postal Life Insurance has been achieved with
These Agents while procuring new policies will the commencement of the investment of Post
also be collecting premiums from policy holders
Office Life Insurance Fund (POLIF) and Rural
at their steps. Post Office Life Insurance Fund (RPOLIF).
TABLE 5
Achievement of Business
7.8 Special focus is envisaged to be given to 7.13 The corpus of POLIF & RPOLIF stood at
micro insurance in consonance with our mandate Rs. 14,152.59 crore and Rs. 3994.36 crore on
of insuring people living in rural areas with 31st March, 2009. Till 31st March, 2009, these
special emphasis on weaker sections in general funds were earning an interest of 8% under the
and women in particular. The strategy is to Special Deposit Scheme from the Ministry of
41
42
Finance. Cabinet had approved operationali- investment of funds is being carried out in
sation of investment of POLIF & RPOLIF through accordance with the IRDA guidelines. Investment
two fund Managers, SBI Mutual Fund and UTI Board headed by Member (PLI) as Chairman
Asset Management Co. under the non- overseas the investment function. The day- to-
discretionary mode in December, 2007. With the day activities of investment are carried out by
signing of the agreement by the Department with the investment Division at Mumbai headed by
the two Fund Managers, the wheels were set in the Chief Investment Officer. Only net accretions
motion for the investment of net accretion to the to the funds after 31.10.2009 are being invested
POLIF & RPOLIF. The investment of net presently. POLIF/ RPOLIF corpus as on
accretions started in November, 2009 and till 31.10.2009 will be converted into dated
date Rs. 425 Crores has been invested. The Government securities.
43
44
Chapter 8
PHILATELY
Introduction hand, are designed and printed with greater
aesthetic inputs. They are manufactured in
limited quantities and generate great interest
Postage stamps
among philatelists and collectors.
8.1 Postage stamp, begun as a piece of paper 8.3 The philatelic activities of the Department
in token of receipt of postage, has assumed include:
additional functions. It is a mode of
commemorating, celebrating and promoting - Designing, printing and distribution of
national heritage and events, it plays a great special/ commemorative postage stamps.
role as an ambassador, a brand image of postal - Designing, printing and distribution of
administration and a statement of sovereignty of definitive postage stamps and items of
a nation. After independence, the medium of postal stationery like Envelop, Inland Letter
postage stamps was initially used to highlight Card, Postcard, Aerogram, Registered
the country’s achievements in science and cover etc.
technology as well as its socio-economic
development by depicting themes like the Five - Promotion of Philately and conduct of
Year Plans, Steel Plants, Dams etc. Philatelic Exhibition as well as monitoring
Subsequently, the country’s rich cultural and of Exhibitions at State/ Regional and District
natural heritage came to be showcased and levels.
many beautiful stamps were issued in thematic - Maintenance of the National Philatelic
sets on art, architecture, crafts maritime heritage, Museum, Dak Bhawan.
science, technology, defence and cinematic.
Great leaders of national and international 8.4 The Department of Posts is in the process
of rolling out software for Philatelic Inventory
standing have also been honoured with
commemorative stamps, the most prominent Management. This will be used for all activities
being Mahatma Gandhi, the Father of the Nation relating to philately including forecasting,
indenting, invoicing, monitoring supply and
has been honoured with commemorative and
definitive stamps. Personalities, who have made demand and for recording sales and revenue.
immense contributions in areas like painting,
literature, science, music, social upliftment etc. Policy on Philately
have also been honoured.
8.5 A Philately Advisory Committee
8.2 In keeping with their dual character as a (PAC) is constituted to advise the Govt. of India
“Token of Postage” and as “Cultural on the annual plan for issue of commemorative
Ambassador”, there are two categories of stamps. Every year, the Department of Posts
stamps. The first is meant for day-to-day use as receives a large number of proposals for issue
a token of payment of postage on mail articles. of stamps from various sources including
These incorporate less complicated design Members of Parliament and State Legislative
inputs, entailing minimum expenditure in their Assemblies, State Governments and other Public
manufacture, and are printed in large quantities and Private Organisations/ Institutions as well
over longer periods. The second, on the other as individuals. The Committee examines these
45
46
proposals on the basis of certain guidelines Organizing exhibitions of stamps across the
meant to ensure the philatelic value of the country;
stamps when issued and recommends the
Aesthetic and technological upgradation of
annual stamps issue programme taking into
the philately bureau;
account also the capacity to print and sell. The
PAC also examines policy issues related to Stamp design Competitions;
philately and its promotion and submits its Sale of Philately Items;
recommendations. The Committee chaired by
the Minister Incharge, comprises official Holding awareness building campaigns of
members from the Department of Posts and philately activities.
Economic Affairs as well as non-official members 8.7 There are 68 Philately Bureaux and 1111
by nomination. The non- official members are Philatelic Counters, which includes all the Head
drawn from among the Members of Parliament, Post Offices or Mukhya Dak Ghars of the country.
noted philatelists and eminent personalities from Philately is gaining ground as a hobby among
various fields of life like art, archaeology, design, all age groups.
photography media and academia.
8.8 During the year 2009, a total of 105
Promotion of Philately stamps in 69 issues comprising of
commemorative / special postage stamps have
8.6 Philately has been taken up by been released. Among the most significant and
Department of Posts as an activity for revenue beautiful stamps issued, mention may be made
generation, in line with the experience of a of the stamps on “Preserve the Polar Regions
number of other Postal Administration such as and Glaciers”, “Rare Fauna of North East”,
Britain, France, USA, Hongkong, Thailand etc. “Jayadev and Geeta Govinda” (Dashavatar
Various measures taken up by Department of theme ) and Indo-Phillippine Joint issue, Horses
Posts to promote and develop philately during of India and Traditional Indian Textiles.
the last few years include the following:-
47
48
Chapter 9
INTERNATIONAL RELATIONS
Participation by India Post delegation in different geographical region. Deputy Director
International meetings/conferences/ General (International Relations) represents India
workshops Post in the meetings of the BoT. The fund was
formed by the Universal Postal Union (UPU) in
9.1 A two-member delegation from the 1999 for funding projects aimed at improving
Department comprising Director (Foreign Post), Quality of Service of developing and least
Chennai and Assistant Director General (Project developed countries. The Board of Trustees
Management Unit) visited Lucerne, Switzerland monitors the distribution of funds against eligible
from 4th to 8th May, 2009 to attend the meeting project proposals from member countries.
of the 17th International Conference on Postal
9.4 A three-member delegation comprising
Automation (ICPA) 2009. The International
Deputy Director General (IR & GB), Assistant
Conference on Postal Automation is an annual
Director General (International Mails) and
event attracting world wide participation of
Assistant Director General (International
experts in the field. The Conference provides a
Relations) attended the meetings of Council of
unique international platform and excellent
Administration (CA) and Postal Operation
opportunity to participants to understand the most
Council (POC) at Berne, Switzerland from 26th
recent developments in the postal industry and
October, 2009 to 13th November, 2009. Council
to share experiences with experts in the field.
of Administration (CA) of the UPU ensures the
9.2 Deputy Director General (Global continuity of the UPU’s work between
Business), Department of Posts attended the Congresses, supervises its activities and studies
meeting of Committee 3 (Postal Financial Group) regulatory, administrative, legislative and legal
of Postal Operation Council (POC) of Universal issues. India is an elected member of the CA. It
Postal Union (UPU) held at Berne, Switzerland occupies the position of Vice-Chair in Committee
from 23rd to 26th June, 2009. Postal Operation 4 (Joint CA/POC Committee) on UPU Strategy.
Council of the UPU is the technical and
9.5 A two-member delegation comprising
operational body of UPU. It deals with the
Member (Tech.) and Deputy Director General
operational, economic and commercial aspects
(FS) attended the Workshop of Financial
of the International Postal Service. India is an
Inclusion held in Berne, Switzerland from 9th to
elected member of the POC and Chairs
10 th November, 2009. The workshop was
Committee 3 on postal financial services.
organized by UPU. The goal of this event was
9.3 Deputy Director General (International to facilitate a dialogue between postal operators
Relations), Department of Posts attended the and regulatory authorities (Banks) thereby
meeting of the Board of Trustees of Quality of leading to a better economic understanding of
Service Fund (QSF) of Universal Postal Union the various models of postal financial services
and EMS Cooperative Board Meeting held at provided throughout developing and emerging
Boston, USA from 20th to 23rd July, 2009. India countries. A Regional Director from Financial
Post is an elected member of the prestigious Regulatory Authority, i.e. Reserve Bank of India
Board of Trustees of the Quality of Service Fund. also participated in the workshop.
The Board comprises 9 elected members from
49
50
9.6 Member (Tech.) also attended the Forum years in order to enhance the capability of school
on Postal Regulation held on 12th November, going children in literary composition and to
2009 in Berne, Switzerland. The topics of improve their awareness about the role of post
discussion were decline in mail volumes and office in providing communication facility
business transactions in favour of electronic accordingly UPU Letter Writing Competition was
alternatives, particularly during the recent held.
economic and financial crisis. The event was
attended by postal sector decision makers, 9.10 International Mail Business
regulatory authorities, academics and service Initiatives
providers who collectively shared their views and
experiences on fundamental issues relating to 9.10.1Launch of International Flat Rate Boxes
postal regulations. for conveyance of international parcels in three
different categories to accommodate 1 kg, 2.5
Bilateral tie-up/MoU signed by India Post kg and 5 kg was introduced. The Flat Rate Boxes
are provided with standard Customs
9.7 A two-member delegation led by Dr. documentation and a universally accepted Bar
Claude Begle, Chairman of the Board, Swiss code for Track and Trace purposes. The Flat
Post and Mr. Humbel, Swiss Post Solutions rate boxes have a Tariff structure of Rs. 1000,
visited India Post on 23rd July, 2009 for detailed Rs. 1500 and Rs. 2500 for delivery any where
discussions on EMS and Business tie-ups with in the world. The boxes are machine able and
India Post. conform to International standards for
conveyance of Parcels.
Meeting of the Quality of Service Fund 9.10.2A web base track and trace system to
9.8 India Post hosted the meeting of the Board know the status of International Mail articles has
of Trustees of the Quality of Service Fund of been made available on the home page of India
UPU at New Delhi in the last week of January, Post. Customers can access movement and
2010. Nine members of the BoT, including India delivery status of International EMS and Parcels.
Post, besides officers of UPU participated in the 9.11 MO Videsh
meeting.
An International Electronic Money remittance
service using the Eurogiro network has been
39th UPU Letter Writing Competition 2009 introduced in selected Post offices in the country.
9.9 Department of Posts has been conducting MO Videsh provide for money remittance to be
UPU Letter Writing Competition over several received from foreign Post offices and Banks
for payment in the country. MO Videsh also
facilitates outward money remittances.
51
52
Chapter 10
TECHNOLOGY
Background 10.5 There is a need for a comprehensive IT
solution based on WAN architecture with
10.1 Computerization in the post offices was modules which would take care of the various
initiated in a limited way in the VIIIth Plan. This functions of the post office. The integrated
was continued in the IXth Plan and Xth Plan. solution would also provide for enterprise level
Induction of technology was scaled up and accounts, finance and HR capabilities to
introduced in a big way in the Xth Plan. A sum consolidate information across all the operational
of Rs 592 crores were spent on computerization silos as well as all the post offices.
and networking. The Xth Plan included supply
of hardware, networking of the computerized post 10.6 There is enormous scope of opportunities
offices, administrative offices and postal accounts lying untapped in the rural areas. Post office
offices. apart from its conventional activities such as
delivery of mail and transfer of money to rural
10.2 There are a total of 155,015 post offices recipients, can provide many other services like
in the country. (Position as on 31-03-2009). Of delivery of social benefits schemes, electronic
these 24,835 are departmental post offices. Up money remittance, micro credit and insurance.
to 31-3-2009 a total of 12604 departmental post
offices have been computerized. Single handed 10.7 Currently two filed trials ( Proof of
post offices remain to be supplied with hardware. concepts) using handheld devices are underway
for NREGS disbursement in Orissa and Andhra
10.3 XIth Plan proposal includes computeriza- Pradesh. With the new businesses in the form
tion and networking of remaining departmental MGNREGS, Old age pension scheme, Insurance
Post Offices (10841) and all Branch Post Offices etc, there is an urgent need to connect rural
(129553). Post Offices to an IP network.
53
54
beneficiaries of the MGREGS scheme. With ICT 10.10 Department of Posts has initiated the
network, it will be feasible to service all such process for development of an integrated,
accounts in a faster and more reliable manner modular technology solutions with state of the
and also to disseminate information regarding art data centre for all its operation. The proposed
disbursement to all stakeholders such as State ERP Solution will also provide for an integrated
Governments, Ministry of Rural Development as HR Management system to manage employee
well as beneficiaries themselves. data and related administrative activities in a
more efficient manner.
55
XI
56
Chapter 11
Total 102629
57
III
III
58
11.4 Following are the new initiatives for Training of GDS at field level on products
expansion of training infrastructure: and services.
- 72 computer training centers at Divisional Training to Sorting Assistants on TD sorting
level and 24 additional W ork Place and General sorting.
Computer Training Centres were set up
during 2009-10. Postal Staff College of India at Ghaziabad
- Training facility at Andaman and Nicobar (PSCI)
islands.
11.8 Postal Staff College India, Ghaziabad
- Postal Training Centre building at Guwahati. (PSCI) is the Apex Training Institution for meeting
the training needs of the managerial cadres of
11.5 In connection with launching of Project
the Department. The primary objective of the
Arrow Phase III, the following training activities
college is to impart induction as well as in-service
were completed:
training including computer orientation
Phase III – 500 offices, a total of 31,992 programmes to the Officers of the Indian Postal
persons trained: Services and Postal Service Group ‘B’ and
- 9784 supervisors and operative staff on Accounts Service officers. The College also
departmental software. conducts the Management Development and
Executive Development Programme for the
- 26202 frontline staff on softskills. officers of the Indian Postal Services and Indian
- 7983 delivery staff. Postal & Telecom Finance and Accounts
Services.
11.6 Following are the new initiatives on
training: 11.9 The College has recently taken on the
responsibility to train the Accounts Officers of
22 Project Arrow winning awardees were the Department and has been conducting tailor-
sent to APPC, Bangkok for one week. made Refresher Courses for them. Besides
A training module on the job analysis of Computer Training activities and Courses on
Postmen is under preparation. Information Technology related subjects are also
held at the College. It also takes up designing
Executive Development Program for 2009 of special courses from time to time for larger
with an external component at Korea Post use in the Department and in the Government
completed for 19 Officers. of India. Courses on RTI, Disciplinary & Vigilance
Sorting Assistants Refresher program areas are conducted for Central Government
completed for those who have put in 5 years Officers & Officers working in Public Sector
of service. Undertakings. It is committed to taking forward
the policies and programmes of the Department
11.7 Following are the upcoming programs: using all training methods available.
Advanced Development Programs for 11.10 The college organizes International
CPMsG and Senior Deputy Director Programmes in co-ordination with the Universal
General (DDGs) with one week component Postal Union and other agencies. It has now
abroad. started holding programmes with the support of
New induction module for Inspector Posts. the Ministry of External Affairs, Govt. of India
under the ITEC programme.
Program for training drivers and mechanics.
59
XI
60
11.11 The faculty of the college also contributes 11.12 Since the number of computerized post
in various committees for taking policy decisions offices are increasing and as all the Departmental
in subjects such as Technology, designing of Post Offices and Extra Departmental Post Offices
Syllabus and developing modules for various will be computerized during XIth Five Year Plan
training requirements of the Department f rom period, it is proposed to set up local training
June 2009 onwards, the college has started center in each division. These training centers
conducting Off Campus Programmes on various will impart familiarization training to staff of Postal
subjects to widen its reach. During the year it Accounts Offices on Postal/RMS Offices and to
has conducted six Off Campus Programmes. The the Accounts staff of field units about the
college has been adopting new methods, Accounting Procedures.
designs and technology to reach out to the
maximum number of trainees.
61
%
62
Chapter 12
FINANCIAL MANAGEMENT
Introduction Ministries/ Departments of the Government of
India/ Other Organizations.
12.1 India Post provides Postal facilities within
the reach of every citizen in the country through 12.2 The total revenue earned including
its vast network. From 23,344 Post Offices at remuneration for Savings Bank and Savings
the time of independence to 1,55,015 Post Certificates work during the year 2008-09 was
Offices as on 31.3.2009 (1,39,144 Post Offices Rs 58623.26 million and the amount received
are in rural areas and 15,871 Post Offices in from other Ministries/ Departments for Agency
urban areas), India Post has made a long function (recoveries) was Rs 3008.16 million.
journey. It is credited with the largest Postal Gross working expenditure for the year 2008-09
network in the world with one Post Office serving was Rs 97562.30 million against the previous
7,175 people and covering an area of year’s expenditure of Rs 72726.63 million (i.e.
approximately 21.21 sq. kms. Department of an increase of about 34.15 %. The increase was
Posts is under universal service obligation to mainly due to payment of arrear of Pay and
provide basic Postal facilities throughout the Allowances on Implementation of 6 th Pay
country at an affordable price. Besides providing Commission’s Report and Normal increase in
Postal services, Post offices perform agency Dearness Allowance/Dearness Relief etc. Deficit
functions like Savings Bank, payment of pension, of the Department is Rs 35930.88 million against
sale of Cash Certificates etc. on behalf of other the previous year ’s 2007-08 deficit of
Rs. 15114.44 Million.
Revenue and Expenditure
Rupees (in Million)
Revenue
Expenditure
upto
Dec., 09
63
64
TABLE 6
Revenue and Expenditure
(For the year 2007-08, 2008-09 and 2009-10) (up to Dec.2009) (Rs. in Million)
Revenue
Sale of Stamps 5668.17 6056.64 6.85 4538.47
Postage Realised in Cash 19648.14 20364.48 3.65 15325.94
Commission on Money Orders and Indian Postal Orders etc. 3747.93 3382.97 (-)9.74 2348.95
Remuneration for Saving Bank/Saving Certificates Work. 24763.58 28024.60 13.17 0
*Other receipts 1121.14 794.57 (-)29.13 523.55
Expenditure
General Administration 4151.27 5999.55 44.52 5806.01
Operations 46281.77 60359.74 30.42 61293.31
Agency Services 2478.98 4300.06 73.46 2893.73
**Others 19814.61 26902.95 35.77 30022.90
Total Gross Expenditure 72726.63 97562.30 34.15 100015.95
Less Recoveries 2663.23 3008.16 12.95 883
65
66
TABLE 7
Recovery of Working Expenses on Account of Agency Servicesin 2007-08 and 2008-09 (Rs. in million)
1 Military Pension 0 0
2 Payment of Coal Mines and EPF/Family pension and misc services 123.72 91.54
3 Payment of Railway Pension 78.96 69.17
4 Postal Life Insurance 2004.70 1949.69
5 Custom Duty Realisation 23.02 19.15
6 Mahila Samridhi Yojna 0 0
7 Comm. on a/c of International money transfer Western Union Scheme 303.21 389.62
8 Telegraph share of Combined Offices 0.29 0.27
9 *Others 129.33 488.72
* This includes Commission on sale of Non-Postal stamps of Delhi Administration, Incentive paid to staff from
commission recovered under Retail Post, Accounts and Audit, Commission on account of payment of P.O. Provident
Fund, Share of spread margin received from Western Union Finance Service International (WUFSI) etc.
12.3 The earnings of the Department are in 12.4 The funds made available by the Ministry
the form of ‘Recoveries’ and ‘ Revenue Receipts’. of Finance for ‘Working Expenses’ and ‘Capital
The item ‘Recoveries’ mentioned in Table 7 Outlay’ during the year were appropriately
represents the amount of commission earned utilized. Surplus funds were surrendered in time
by the Department for Agency Functions done to the Ministry of Finance. This appreciable
on behalf of other Departments and organizations achievement was made possible by effective
and ‘ Revenue Receipts are on account of sale budgetary control and monitoring the progress
of Postal articles, commission on money orders of expenditure on monthly basis.
and Indian Postal Orders, receipts from other
premium services, remuneration for Saving Bank Capital Outlay
and Saving Certificates work etc. The earnings
of the Department are on the lower side in 12.5 The expenditure on fixed assets in the
comparison to the working expenses incurred. year 2008-09 was Rs 2394.65 million, of which
During the financial year 2008-09, the deficit of 5.35 % was on Land and Buildings, 94.50% on
the department was Rs 35930.88 million against Mechanisation and Modernisation of Postal
the previous year’s deficit of Rs. 15114.44 million Services and 0.15% on Mail Motor Vehicles and
which is increased by 137.73% due to increase others. The value of gross Capital on fixed assets
in Working Expenses on Implementation of 6th rose to Rs. 18696.18 million at the end of the
pay commission’s Report and normal increase year. The net progressive fixed asset value up
in Dearness Allowance. to the end of the year was Rs 16959.97 million.
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68
TABLE 8
Funds Surrendered and Savings during 2008-09
(Rs. in million)
5201 Capital Exp. 3935.10 5.90 3941.00 2448.50 -1492.50 1487.60 -4.90
-4.90
4552 Prov.
For the
Development
of North East
Region 331.00 0.00 331.00 0.00 -331.00 228.50 -102.50
Total Capital 4266.10 5.90 4272.00 2448.50 -1823.50 1716.10 -107.40
Total
Working Exp
+Capital Exp 79890.10 27305.80 107195.90 100010.80 -7185.10 5188.40 -1996.70
69
70
Chapter 13
VIGILANCE ACTIVITIES
13.1 In order to maintain integrity of the officials Postmaster General, Regional Postmaster
and efficiency in services, the Department of General and Divisional Heads, as part of their
Posts has in place a full-fledged vigilance set overall duties and responsibilities.
up at its headquarters at New Delhi headed by
13.3 Besides, dealing with vigilance cases, as
the Secretary (Posts) who is assisted by the
a part of preventive vigilance the CVO arranges
Deputy Director General (Vigilance), who is the
regular and surprise inspections of sensitive
Chief Vigilance Officer (CVO) of the Department.
spots, review and streamlining of procedures,
The CVO acts as the Special Assistant to the
which appear to afford scope for corruption or
Secretary in all matters pertaining to vigilance
misconduct, initiate measures for prevention,
and provides a link between the Department of
detection of corruption and other malpractices
Posts and the Central Vigilance Commission
in the Department and its field offices.
(CVC). The CVO is assisted by a Director
(Vigilance), three Assistant Directors General and 13.4 Periodical meetings with CBI at various
one Desk Officer at the Headquarter. Besides, levels are held and Agreed Lists of suspected
there is also an Investigation Wing and a Central officers drawn up in consultation with CBI. Close
Checking Squad for investigation into loss and watch is kept on the listed officers. List of Officers
fraud cases, checking of leakage of revenue and of doubtful integrity has also been prepared in
other malpractices. consultation with the field units.
13.2 At the Circle, Regional and Divisional 13.5 Surprise visits are carried out in offices
levels, vigilance related functions are discharged through the Central Checking Squad to detect
by heads of these formations, viz. Chief leakage of revenue. Appropriate action is taken
to prevent malpractices and leakage of revenue.
71
72
Chapter 14
GENDER ISSUES
14.1 The Department of Posts is committed to identified and fund ear-marked for the same and
the social objectives of Gender Equality and allocated to the field units.
Justice. Ensuring equal participation, women hold
14.4 Besides providing support services like
the highest levels of decision-making.
creche facility, preferential treatment is given to
14.2 Gender Sensitization themes have been women employees while allotting departmental
incorporated in each of the training modules to residential quarters..
inculcate the element of social responsibility in
14.5 To look into the matter of prevention of
men and women towards creating an equitable,
sexual harassment of women a committee under
enabling and gender sensitized work place.
the chairmanship of Director (Staff) with three
14.3 Department of Posts prepared gender other members has been set up in the
budget for the first time in 2007-08. The activities Directorate. As per the instructions of Department
pertaining to the welfare of women were of Personnel & Training, the Committee meets
once at every quarter.
73
(i)
(ii)
(iii)
(i)
(ii) (iii)
74
Chapter 15
PHYSICALLY CHALLENGED
Schemes/Policies run by the Department of scholarship which is available for the normal
of Posts for the benefit of persons with students. Under the scheme, physically
disabilities handicapped/Mentally challenged/Blind/Deaf and
Dumb children of postal employees drawing pay
15.1 The Department of Personnel and Training upto Rs. 29790 p.m. are eligible to get annual
has fixed 3% reservation under Section 33 of scholarship of Rs. 45 p.m.,
PWD Act in respect of Direct Recruitment
15.4 Orthopaedically handicapped employees
vacancies to Group ‘A’, ‘B’, ‘C’ & ‘D ‘ for persons
are eligible for the following financial assistance
with disabilities as per the following criteria in
from the Welfare Fund:-
the identified posts (i) 1% reservation for persons
suffering from Blindness or low vision (ii) 1% a) A handicapped employee is entitled to get
reservation for persons Hearing impairment and full reimbursement of amount spent on purchase
(iii) 1% reservation for persons from Loco motor of Mechanized Tri-cycle (maximum upto Rs.
disability or cerebral palsy. Three per cent of the 2000).
vacancies in case of promotion to Group ‘D’ and
b) A handicapped employee can claim an
Group ‘C’ posts in which the element of direct
amount of Rs. 15,000 or 50% of the cost of a
recruitment, if any, does not exceed 75% posts
Motorized Tri-cycle whichever is less from the
shall be reserved for persons suffering from (i)
Circle Welfare Fund as financial assistance. If
1% reservation for persons suffering from
the same employee applies for the grant of
Blindness or low vision (ii) 1% reservation for
scooter advance, his or her case is considered
persons suffering from Hearing impairment and
sympathetically on priority basis.
(iii) 1% reservation for persons suffering from
Loco motor disability or cerebral palsy in the c) Actual IInd Class Railway fare from the
posts identified for each category of disability. place of duty to the Artificial Limb Centre and
The reservations to the persons who acquires back is also reimbursable from the Welfare Fund
disabilities after entering into government service in cases of handicapped employees for provision
are also given the benefit of reservation in of artificial limbs if such reimbursement is not
services as per the instructions of Department admissible from any other source.
of Personnel and Training. 15.5 Transport charges and Hostel/Mess
15.2 Since 1996, 972 vacancies have been subsidies (in lieu of Transport charges) is allowed
filled by persons with disabilities as per the to handicapped/mentally challenged/blind/deaf
instructions of Department of Personnel and and dumb children of Postal employees studying
Training. from Ist to 12th standard @ Rs. 100 p.m. in ‘A’
class cities and Rs. 80 p.m. in ‘B’ class cities
15.3 Out of the available fund under
respectively.
scholarships and other educational schemes of
the Department of Posts, 3% funds are 15.6 Blind Literature packets weighing up to 5
earmarked for scholarship of handicapped Kg is transmitted free by the Department of
children of Postal employees apart from the grant Posts.
75
76
Chapter 16
16.4 Postal Joint Council of Action comprising 16.7 The objective of the Postal Services Staff
of National Federation of Postal Employees Welfare Board is to promote, develop and
(NFPE) and Federation of National Postal organize welfare, sports and cultural activities of
Organisations (FNPO) served a notice dated the employees of the Department. The Board
29.10.2009 to go on an agitational programme receives grants-in-aid for these purposes from
which was to conclude with serving of notice of the Consolidated Fund of India. Further, voluntary
indefinite strike on 1.12.2009. After a series of contributions are received from the staff at the
meetings taken by Member (Operation) and field formations.
77
78
16.8 The funds of the Welfare Board are Medical
utilized for financial assistance in cases of illness,
death, natural calamities, and granting 16.11 As a welfare measure, the Department of
educational scholarships and subsidy for Posts runs 52 Postal Dispensaries in 45 cities/
excursion trips and providing assistance to towns in various parts of the country. These
handicapped staff and their children. Support for Dispensaries extend out door treatment facilities
vocational training centres and crèches and for to the beneficiaries. Employees as well as
sports activities, recreation clubs etc. During the pensioners of Department of Posts and
year 2009-10 (up to 31.12.2009) an amount of Department of Telecom are entitled to get
Rs.27.47 million and Rs.15 million respectively medical facilities through the Postal
were allocated for welfare activities and sports Dispensaries, wherever such facilities are
activities to the Postal Circles. An amount of Rs. available. In places where postal dispensaries
0.5 million has been allocated to Postal Staff are not available, the employees of the
Welfare Board, Hyderabad out of Central Welfare Department can avail comprehensive health care
Fund for providing financial assistance to the facility from CGHS Dispensaries or from the
flood affected employees of Andhra Pradesh. authorized medical attendant as the case may
Permission has also been granted to use the be. The remuneration payable to Doctors
unutilized flood relief fund of Rs. 0.25 million to engaged on contract basis has been increased
Assam Circle. from Rs. 5,000 to Rs. 13,125 per month w.e.f.
1.7.2009.
16.9 An amount of Rs. 42,000 has been
released as financial assistance to the 12
Postal Buildings
bereaved families of the deceased employees.
An amount of Rs. 5,000 has been released as 16.12 Construction of 5 Post Office building
one time scholarship for 10 children of deceased projects, 2 Administrative Office building projects
employees. and 77 staff quarters (5 projects) was completed
during the period from April - December, 2009.
Sports
16.13 Construction work of nine Post Office
16.10 During the year from 1st
April 2009 to 31st building projects, three Administrative Office
December, 2009, All India Postal Tournaments / building projects and one staff quarter project is
events were conducted in eight events viz. likely to be completed during the period from
Wrestling, Hockey, Table Tennis, Volleyball, January - March, 2010.
Carrom, Football, Badminton and Cricket. All
India Postal Tournaments for six events viz. Scheduled Castes/Scheduled Tribes
Cultural, Athletics & Cycling, Kabaddi, WL/PL,
Basketball and Chess are likely to be conducted 16.14 The inspection of Reservation Rosters of
up to March, 2010. The Department of Posts Scheduled Castes/Scheduled Tribes/Other
organized an Inter Institutional Cricket Invitation Backward Castes is being carried out according
Tournament at Kolkata in January, 2010 in which to the annual calendar for the purpose. Rosters
six cricket teams (viz. India Posts, BSNL, inspected during a period of review include those
Defence services, Air India, Revenue (Income maintained by the U.P. Circle Office at Lucknow,
Tax / Excise) and Cricket Association of Bengal Barabanki Divisional Office, office of the DAP
participated. The tournament was organized Lucknow, Haryana Circle Office at Ambala,
under the aegis of Board of Control for Cricket Kurukshetra Division, Karnal Division, J&K Circle
in India (BCCI). Office at Jammu, Divisional Office Jammu,
79
III I II
II
80
Jammu RMS Division, Udhampur Division, Freighter Operations
Srinagar Division, Baramula Division, Uttrakhand
Circle office at Dehradun, Dehradun Division, 16.19 The recent deployment of three freighter
Himachal Pradesh Circle Office at Shimla, aircrafts for mail conveyance has imposed the
Shimla Divisional office, Solan Division, operational capability of India Post. By following
Tamilnadu Circle office at Chennai, Tambaram a hub and spoke model, India Post now connects
Division, Chengalpetu Division, Chennai G.P.O. all the metro cities (in addition to the North-East
and Chennai South Division. region, which was connected earlier also). To
the dedicated freighter service the Department
16.15 Gujarat, Rajasthan, West Bengal, Andhra is able to provide air logistic service with the
Pradesh, Maharashtra, Punjab, Assam, North existing mail a parcel capabilities.
East, Jharkhand, Bihar, Karnataka, Madhya
Pradesh, Chhattisgarh and Delhi Circles have
Mutual Funds
been scheduled in the calendar year 2010 for
inspection of said Rosters. 16.20 India Post’s nationwide reach has attracted
many private partners to it. Since 2001, the
Representation of SC, ST, Ex-Serviceman Department of Posts has been selling Mutual
and Women Fund products through post offices. Five years
ago UTI Mutual Fund and the Department of
16.16 As on 31.03.2009, there were 38538 SC, Posts joined hands to bring capital markets
15242 ST, 1,386 Ex-servicemen, 19 Disable Ex- closer to the common man in semi urban and
servicemen and 30939 Women employees in rural areas. The critical role played by India Post
various grades in the Department (see Table 12 in making mutual fund products popular,
and 13). particularly in semi urban and rural areas, has
since been widely recognized. On 24 th
Work Study September, 2009, India Post was felicitated with
UTI-CNBC special commendation award in the
16.17 The work study reports on RTI, GDS and form of a trophy at a ceremony held in Mumbai,
eMO have been completed and sent to the for effectively utilizing its network to promote
sponsored sections for necessary action. The financial inclusion in smaller places. This is the
job list for carrying out work study of IMTS has first time a Government Department has won
been issued. The work measurement study this award.
reports in respect of PF and Coordination/O&M
Sections of Postal Directorate have been issued.
Reorganization of the Postal
The work measurement study in respect of PE-
II Section of Postal Directorate has been Establishment
completed and the report is under preparation. 16.21 The Department of Posts has taken a
16.18 The job list for carrying out work study of decision to constitute a separate cadre of
IMTS has been issued and the work study on Postmaster. The four grade in this cadre would
IMTS is likely to be completed soon. The job list be Senior Postmaster (earlier Postal Services
for carrying out study on SPCC is also likely to Group –B), Postmaster Grade III (earlier Higher
be completed and the work measurement study Selection Grade I), Postmaster Grade II (earlier
report in respect of PE-II section is likely to be Higher Selection Grade II) and Postmaster
issued. The work measurement study in respect Grade–I (earlier Lower Selection Grade) from
of CWP, Welfare/Sports, Inspection and SPB-I the existing General line cadre posts and Postal
sections are likely to be initiated. Services Group B of Postal Wing.
81
82
16.22 Based on a work study the norms for (Headquarters), Circle Headquarters, Postal
Postmen establishment has been revised. Training Centers, Postal Staff College, PLI
Directorate and Business Development &
Official Language (OL) Marketing Directorate regarding the progressive
use of Hindi were received by OL Branch
16.23 In pursuance of the policy of the Central separately.
Government, the Department has been making
16.28 The Sub-Committee of Parliament on
sustained efforts to ensure the optimum use of
Official Language also monitors the
Hindi in official correspondence and in day to
implementation of OL Policy in the offices of the
day administrative work at all levels. The Official
Department. During the period under review, the
Language Branch is responsible for the
Sub-Committee carried out inspections in six
translation of different categories of documents
offices in different circles.
required to be issued either bilingually or in Hindi
only. 16.29 In pursuance of the directives laid down
in the Annual Programme 2009-2010 issued by
16.24 During the period of review, the important
the Department of Official Language (Ministry of
documents of the Department including the
Home Affairs), the six offices have been
Annual Report, audit paras, budget, cabinet
inspected by the officers of the Department. The
notes & summary, codes & manuals, material in
Drafting and Evidence Sub-Committee of
connection with the meetings of the Standing
Parliament on Official Language held discussions
Committee, Philatelic Brochures & Philatelic
with the heads of the two offices indentified for
news bulletin, Parliament Questions, Assurances,
the purpose.
VIP references and papers relating to various
departmental examinations were translated and 16.30 Hindi fortnight was observed from 14th to
brought out in Hindi. In addition to the translation 29th September, 2009. Prizes were distributed
work generated in the Postal Directorate, to the winners of various competitions held during
translation support has also been provided to the Hindi Fortnight. A two-day Hindi workshop
the BD& Marketing Directorate and the PLI was also organized during the fortnight.
Directorate of the Department.
16.25 Official Language Implementation Public Grievances
Committees have been set up at the Head-
16.31 During the year 2009-10 (April, 09 to
quarters as well as in the subordinate offices for
December, 09), total 6,74,779 cases of public
monitoring the progressive use of Hindi in the
grievances were handled. A total of 6,32,391
offices of the Department.
cases were settled during the period of report
16.26 The OL Branch promoted and propagated i.e.93.72% of the total grievances handled over
various incentive schemes in order to accelerate Computerized Customer Care Centres have
the use of Hindi. Training was organized under been established across the country for online
the Hindi Teaching Scheme. The staff working exchange of information amongst all the units
at the Headquarter office, Circle Headquarters for speedy redressal of public grievances and to
and other concerned offices of DOP were provide a convenient facility to the customers
introduced to the OL Act, Rules and instructions for redressal of grievances.
issued there under.
16.32 “Sevottam – a service delivery excellence
16.27 The Quarterly Progress Reports received model’’ implemented at New Delhi GPO been
from all the section of Postal Directorate awarded the IS 157000 : 2005 certification on
83
www.indiapost.gov.in
84
11th April,2008. The certification is valid for three Citizen’s Charter
years. India Post is the first Government
Department to implement this scheme 16.34 An updated Citizen Charter has been
made available on www.indiapost.gov.in. It
Implementation of Right to Information Act, contains the vision, mission of the department
2005 introduction to the organization, Citizen’s charter,
16.33 CAPIO (Central Assistant Public postal services and facilities for the customers,
Information Officers) module developed by NIC delivery standards, complaint settlement
for use of the department has been made mechanism, liability of the organization and
functional at more than 4000 post offices. Offices administrative set up.
selected under Project Arrow are being
authorized to act as Central Assistant Public Installation of Solar Power Packs
Information Officer (CAPIO).
16.35 Department has launched a pilot project
of installing Solar Power Packs in 10 Post offices
in rural areas in 5 Circles at a cost of Rs. 48
lakhs.
85
XI
86
Chapter 17
TABLE 9
PLAN EXPENDITURE IN NORTH EASTERN REGION (Rs. in million)
Annual Plan Total Plan Expenditure Expenditure in North-East % over total expenditure
2004-05 1421.60 42.40 2.98%
2005-06 3011.11 48.20 1.60%
2006-07 3211.91 250.90 7.78%
2007-08 1368.10 348.30 25.46%
2008-09 3188.30 189.10 5.93%
17.5 In August 2007, the department launched with the establishment of two Speed Post centres
a dedicated freighter aircraft in the North East and upgradation of one National Speed Post
87
88
TABLE 10
TRAINING IN NORTH EASTERN REGION (2008-09)
Centre. 2219 EDBOs were provided with fans of Online computerization of PLI upto Divisional
and basic infrastructural equipments. India Post level and HO level. 488 officials received
contributed to the logistics infrastructure of the imparted training under PLI. 565 EDBOs were
state by establishing two Logistics Postal Centre provided with Fans and basic Infrastructural
and one Logistics Post Air Centre. Eight Postal Equipments. 1 Instant Money Order center was
Finance Marts were set up, making financial set up. One Logistics Postal Centre and one
services accessible to the common man. Logistics Post Air Centre were established. 10
Mechanized delivery and collection of mails was Vehicles were provided for Mechanised delivery
augmented, with the provision of 15 vehicles for and collection of mails.
mechanized delivery and collection of mails.
Meghalaya
Arunachal Pradesh
17.11 During the year hardware of 3 Post Offices
17.9 During the year hardware of one Post were upgraded. 252 EDBOs were provided with
Office was upgraded. Computers were provided Fans and basic infrastructural equipment. 2
for online computerization of PLI upto Divisional Postal Finance Marts and 3 Instant Money Order
level and HO level. Training under PLI was centers have been set up. One Speed Post
another success story, which benefitted 489 Centre was opened during the year. 14 Vehicles
officials. 165 EDBOs were provided with Fans were provided as a part of Mechanised delivery
and basic infrastructural equipment. 2 Postal and collection of mails. Hardware were provided
Finance Mart and one Instant Money Order as a part of Online computerization of PLI upto
centre were set up. Mechanized delivery and Divisional level and HO level. 494 officials were
collection of mails were streamlined, with the imparted training under PLI.
induction of 15 new vehicles.
Mizoram
Manipur
17.12 Three Post Offices were provided with
17.10 Computer hardware of 8 Post Offices was upgraded computer hardware. 246 EDBOs were
upgraded. Hardware was also provided as part provided with Fans and basic infrastructural
89
90
equipment. Hardware was provided also as a provided with Fans and basic infrastructural
part of Online computerization of PLI, for offices equipment. 2 Postal Finance Marts and 3 Instant
upto Divisional level and HO level. 489 officials Money Order centers have been set up. One
were imparted training under PLI. 1 Instant Speed Post Centre, One Logistics Postal Centre
Money Order center has been set up. 10 Vehicles and one Logistics Post Air Centre were
were provided as a part of Mechanised delivery established. 13 Vehicles were provided for
and collection of mails. Mechanized delivery and collection of mails.
Hardware were provided as a part of Online
Nagaland computerization of PLI upto Divisional level and
HO level. 488 officials were imparted training
17.13 Efforts for online computerization of PLI under PLI.
continued,with hardware supplied to offices upto
Divisional level and HO level. This was followed Sikkim
up with training of 488 officials under PLI.
Hardware of 3 Post Offices were upgraded. 195 17.15 Provision of basic infrastructure of post
EDBOs were provided with Fans and basic offices, particularly those from far-flung areas
infrastructural equipment 2 Postal Finance Marts, was an important activity, and the Circle
and 3 Instant Money Order centers have been succeeded in providing fans and basic
set up. 9 Vehicles were provided for Mechanised infrastructural equipments o 191 EDBOs. One
delivery and collection of mails. Instant Money Order center has been set up. 5
Vehicles were provided for Mechanised delivery
Tripura and collection of mails. Hardware was provided
as a part of online computerization of PLI up to
17.14 During the year hardware of 17 Post Divisional level and HO level. 488 officials were
Offices were upgraded. 198 EDBOs were imparted training under PLI.
91
94
ANNEXURE
Audit Report No.CA 14 of 2008-09, Civil Postal Account Offices failed to recover
(Compliance Audit Observations) commission at revised rates for the disbursement
of pension, resulting in short recovery of
Ministry of Communications and Information commission of Rs.8.62 crore from Railways and
Technology Department of Telecommunications.
Department of Posts Paragraph 2.3
Irregularities in issue, discharge and accoun-
ting of Post Office Savings Certificates Failure to realize dues and penal interest
thereon
Department of Posts allowed ineligible
investment in Post Office Savings Certificates Postal dues and penal interest totaling Rs.110.79
that led to irregular payment of interest of lakh remained unrecovered under the “Book Now
Rs.21.32 crore. This also resulted in Pay Later Scheme”. Paragraph 2.5
unauthorized payment of commission of
Rs.98.09 lakh to the agents. Paragraph 2.2 Excess payment of service tax
Failure to avail Cenvat credit resulted in excess
payment of service tax amounting to Rs.92.18
lakh. Paragraph 2.6
95
96
TABLE 11
Personnel: Actual strength as on 31.3.2009
(including those on deputation and training outside the Department)
DEPARTMENTAL
A. GAZETTED GROUP”A” GROUP”B” TOTAL
INDIAN POSTAL SERVICE GROUP “A”
Secretary (Posts) 1 - 1
Member, Postal Services Board 5 - 5
Principal Chief Postmaster General 0 0 0
Sr.DDG/Chief PMG 26 - 26
Senior Administrative Grade 73 - 73
Junior Administrative Grade 115 - 115
Senior Time Scale 49 - 49
Junior Time Scale 132 - 132
POSTAL SERVICE GROUP “B” - 749 749
Assistant Supdt. - 1840 1840
P&T ACCOUNTS & FINANCE SERVICE
Senior Administrative Grade 6 - 6
Junior Administrative Grade 24 - 24
Senior Time Scale 25 - 25
Junior Time Scale 29 - 29
Senior Accounts Officer/Accounts Officer - 252 252
Asstt. Accounts Officer - 617 617
CENTRAL SECRETARIAT SERVICE 26 71 97
CIVIL WING
Chief Engineer 2 - 2
Others 42 122 164
OTHER GENERAL CENTRAL SERVICE 83 66 149
TOTAL (GAZETTED) 638 3717 4355
B. Group ‘B’ NON GAZETTED - 2928 2928
97
98
TABLE 12
NUMBER OF EMPLOYEES: SCHEDULED CASTES/TRIBES AS ON 31.3.2009
TABLE 13
NUMBER OF EMPLOYEES: EX-SERVICEMEN, DISABLED EX-SERVICEMEN AND WOMEN AS ON 31.3.2009
99
GAZETTED STAFF
Number
Year
Group A Group B
NON-GAZETTED STAFF
Number
Year
Group A (including Group B Non-Gazetted) Group D
100
SC/ST EMPLOYEES AS ON 31.03.2009 (DEPARTMENTAL)
SC ST OTHERS
Men Women
101
NUMBER OF POST OFFICES
NUMBER
Year
Rural Urban
Year
102