Beruflich Dokumente
Kultur Dokumente
Private Sector
Construction
Distribution
Education
Healthcare
Manufacturing
Information Technology
Mining
Professional Services
Retail Trades
Telecommunications
Wholesale Trade
Other (please specify) Please enter an 'other' value for this selection.
Yes
No
2
< $1M
$1M - $25M
$25M - $50M
$50M - $300M
$300M - $500M
$500M - $1B
$1B - $5B
> $5B
Software selection
Software implementation
Post implementation
Software upgrade
Other (please specify) Please enter an 'other' value for this selection.
Accounting software
Non-ERP system(s)
Homegrown system(s)
9. How satisfied are you with the ERP vendors with whom you had
interactions?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
10. What type of ERP software did your organization purchase or is looking to
purchase?
On-premise
Other (please specify) Please enter an 'other' value for this selection.
0-20%
21-40%
41-60%
5
61-80%
Over 80%
14. What is the average cost of the software you are looking to purchase or
have purchased?
$0-$100K
$100K-$500K
$500K-$1M
$1M-$5M
$5M-$10M
$10M-$15M
> $15M
15. What was your estimated percentage of software costs to revenue?
1%-3%
3%-5%
5%-7%
7%-10%
10%-15%
> 15%
6
16. What was your percentage savings (or expected savings) from the initial
negotiation to the final negotiation?
10%-20%
20%-30%
30%-40%
40%-50%
50%-60%
60%-85%
85%-95%
17. How many ERP licenses were purchased or are planned to be purchased?
10-50
50-100
100-250
250-500
500-1000
1000-2000
2000+
Next Back
18. Which ERP modules has your company implemented or plan to implement?
(Check all that apply)
Customer Self-Service
Commerce Solution
Transportation Management
Customer Experience
CRM
Materials Management
Product Configurator
Business Intelligence
Retail
Warehouse Management
Manufacturing / MRP
Transportation / Logistics
8
Other (please specify) Please enter an 'other' value for this selection.
0-25%
26-50%
51-75%
75-100%
Field employees
Management
Executives
Maintenance technicians
Other (please specify) Please enter an 'other' value for this selection.
Next Back
21. What was or is your phasing approach for implementation? Please choose
only one of the following:
The big bang approach (i.e. go-live with all modules and offices at
one time)
9
Hybrid approach
No customization
Production
Quality
Accounting / Finance
Human Resources
Information Technology
Research and Development
Engineering
Other (please specify)
25. How would you describe your company's focus on organizational change
management (OCM) during the ERP implementation? Please choose only one
of the following:
Newsletters
E-mails
Surveys
Customized training
Other (please specify) Please enter an 'other' value for this selection.
27. Are you using, or did you use, an ERP consulting firm?
11
Yes
No
Consulting Firm - Yes
29. In what stage(s) of the project did you use the ERP consulting firm? (Check
all that apply)
Planning stage
Implementation
Post-implementation
30. What aspects of the project did the consulting firm provide guidance for?
(Check all that apply)
Software selection
Contract negotiation
ERP implementation
Change management
Training
Benefits realization
31. Why did your organization engage external consultants? (Check all that
apply)
To manage implementation
Other (please specify) Please enter an 'other' value for this selection.
32. Please provide further comments on your overall experience with ERP
consultants:
Project team
Consultant
Partially Involved
Other (please specify) Please enter an 'other' value for this selection.
Post Implementation
13
Yes
No
36. Do you have another 5 minutes to tell us about your implementation?
Yes
No
1%-3%
3%-5%
5%-10%
10%-20%
20%-30%
> 30%
38. What was your percentage above or below estimated costs versus actual
total implementation costs?
1-2 months
2-4 months
4-6 months
6-9 months
9-12 months
12-18 months
18-24 months
> 24 months
40. What was the total number of full-time internal users dedicated to the
project?
1 - 1.5 FTE
1.5 - 2 FTE
2 - 3 FTE
3 - 5 FTE
5 - 10 FTE
10 - 15 FTE
15 - 20 FTE
> 20 FTE
15
1-2
2-5
5-7
7 - 10
10 - 15
15 - 20
> 20
42. Did you complete your implementation within your original budget?
Under budget
On budget
Planned Costs
16
Actual Costs
44. How much of your budget was spent on the following implementation
items?
44. How much of your budget was spent on 0- 26- 51- 76-
the following implementation items? 25% 50% 75% 100%
Consulting Fees
45. What were your expected and actual durations for your ERP project?
Expected
Duration
17
Actual
Duration
46. Did you finish your ERP implementation within its original timeline?
On schedule
2 years
3 years
4 years
5 years or more
48. How would you characterize the level of commitment, buy-in, support, and
involvement of each of the following project stakeholders?
CEO / General
Manager / CFO
CIO / Head of IT
Board of
Directors
Mid-level
Managers
General
Employees
Consultants
Availability of information
Inventory Costs
Sales Costs
Financial Costs
Administrative Costs
Yes
No
54. Please rate your satisfaction level:
21
Flexibility to
change the
software
Overall software
functionality
Implementation
service of vendor
Implementation
service of third-
party
Use
documentation
provided by
vendor
Ease of reporting
Ease of use
Ability to meet
business needs
Amount of
customization
needed
22
Implementation
cost
Employee
adoption
Training service of
vendor
Overall
implementation
experience
Reduced headcount
Senior management
more satisfied with
system than before
Employees more
satisfied with system
than before
Overall satisfaction
56. What were the major challenges with your ERP project? (Check all that
apply)
Resistance to change
Unrealistic budget
Other (please specify) Please enter an 'other' value for this selection.
Yes
No
How long did the disruption last? *This question is required.
One week or less
Two to four weeks
One to two months
Two to three months
Three to six months
Six months or more
58. Would you consider your overall ERP implementation a success or failure?
Success
Failure
Very Difficult
Difficult
Neutral
Easy
Very Easy
60. How would you rate the difficulty of the technical aspects of the ERP
implementation?
Very Difficult
Difficult
25
Neutral
Easy
Very Easy
Next Back
Public Sector
Federal
State
Municipal
Special District
Agencies
Other (please specify) Please enter an 'other' value for this selection.
County
City
3. Which Special District do you work for?
Transportation
Utilities
26
Education K-12
Higher Education
Non-Profit
NGO
Other (please specify) Please enter an 'other' value for this selection.
4. Which agency type do you work for? Please choose only one of the
following:
Regulatory
Water Boards
Emergency Services
Recreational Districts
Other (please specify) Please enter an 'other' value for this selection.
5. How many separate offices or sites are, or will be, involved in your IT
initiative?
2-3
4-5
6-10
11-20
>20
6. What is your role in your organization?
Procurement Officer
Contracting Officer
Executive Management
Operations
Administrator
Other (please specify) Please enter an 'other' value for this selection.