Khan Younis Training College – KYTC

Business and Office Management, E-Business & Health administrative assistant

Programs / Level I
Principals of Management
First Hour Exam Date: October, 2015
Name of Student: Duration: 50
minutes
Grade:

Exam instructions:
1. Test contains Five questions
2. This exam contributes 15% of the total mark of the subject
3. Students are requested to solve all questions to achieve a full mark of
100
4. English language should be used when answering all questions

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 Question 1 20 Marks
Choose the best answer and fill it in the table
Q 1 2 3 4 5 6 7 8 9 10
A
1) Discipline is ……………………..……………………..……………………..……………………..
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a) Obey rules that govern organization
b) Managers should be fair with employees.
c) Provide Personnel Planning and ensure that replacements are available to fill
vacancies
d) Employee should receive order form only one supervisor

2) Frederick Taylor advocated which of the following management principles?

a) Work and responsibility should be divided almost equally between managers and
workers.
b) Workers should perform all work, while management should maintain responsibility
for the work performed.
c) Managers should perform more work that workers, because managers are generally
more skilled.
d) Workers can be highly productive even if they are randomly selected for a job.

3) Remuneration means ……………………..……………………..……………………..

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a) Groups should be directed by one manager using one plan
b) The line of Authority from top management to the lowest ranks
c) People and Material should be in the right place at the right time
d) Fair Payment for services

4) Which of the following phrases is most associated with scientific management?

a) management relations
b) one best way
c) supply and demand
d) quality control

5) Esprit de corps means

a) Promoting team spirit will build harmony and unity within organization
b) Degree to which subordinates are involved in Decision Making
c) People and Material should be in the right place at the right time

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 d) Provide Personnel Planning and ensure that replacements are available to fill
vacancies

6) A learning organization develops the capability to ……………………..

a) add new training programs even when competitors are going bankrupt
b) accept the conventional wisdom of the industry
c) continuously learn, adapt, and change
d) attract new employees who work well in teams

7) Bureaucracy is defined as a form of organization characterized by …………………

a) division of labor
b) clearly defined hierarchy
c) detailed rules and regulations
d) all of the above

8) Quality management is driven by a focus ________.

a) workplace diversity
b) workplace spirituality
c) continual improvement
d) knowledge management

9) Reengineering means
a) An organization that has developed the capacity to continuously learn, adapt, and
change
b) The cultivation of a learning culture
c) A concept of management that is driven by customer needs and expectations and
focuses on continual improvement in work processes
d) A radical redesign of all or part of a company's work processes to improve
productivity and financial performance

10) The definition “Employees in organizations are heterogeneous in terms of

gender, race, ethnicity, or other characteristics” refers to?
a) Workforce Diversity
b) Globalization
c) Information technology
d) Organizational members

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Question 2  15 Marks
Define the following terms:

1. Resource Allocators.

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2. Management

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3. Quantitative Management

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4. Order ‘as one of Fayol’s principals’

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5. Learning organization

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Question 3 12
Marks
:Differentiate between the following terms
a. Efficiently vs. Effectively
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b. Human skills vs. Conceptual Skills
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c. Unity of Command vs. Unity of Direction
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Question 4 42 Marks

Answer the following questions:
a. “Manager’s Job Universal” discusses. (12 marks)
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b. Explain the role of the following managerial scientists and researchers in the history of
management: (8 marks)

1) Adam Smith
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2) Taylor
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c. One of the most important rules of managers is Interpersonal Roles. Explain. (12 marks)
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 d. ‘TQM: is concept of management that is driven by customer needs and expectations and
focuses on continual improvement in work processes.’ Discuss and analyze the definition of
TQM (10 marks)
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Question 5 11
Marks
Managers have three calcifications ‘top managers, middle managers and first line managers’. Any
organizational members with no managerial duties are called ‘non-managerial employees’
Using the following chart classify each organizational members to the previously mention four
classifications.

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