internet

welcome to
the airtel
broadband family
enjoy our secure & high speed services
for an enriched lifestyle.
index
page

know your broadband 3

1 installation checklist 4

2 broadband Log-in Security 5-6

2.1 changing password 5
2.2 CAS (Central Authentication System) installation steps 6

3 content: how much is 1 GB and 1 MB? 7

4 account management: my account 8

5 NetXpert: your FREE on-line broadband genius 9

6 trouble shooting tips 10-11

7 broadband defense & beyond 12-13

8 airtel- ever responsive service 14

this service booklet is also available at

www.airtel.in/knowurbroadband
know your broadband
airtel broadband allows you to conveniently
expand your reach and increase efficiency from
comforts of your home.
through this booklet, we
would like to facilitate your
experience on the web.
we would also help you stay
connected through basic
trouble shooting steps, in an
unfortunate event of services
not working.

3
1
installation checklist

awarness about ü
broadband user id ü
speed test through airtel
and password speed-test sites.
these items will (refer section 2
ü
Fair Usage Policy (FUP)* &
ensure a –recommended)
smartbytes option (refer
satisfactory ü
NetXpert installed & its section 4 on how to check
features explained consumption% of broadband
installation (refer section 5) usage quota)
ü
education about Centralized ü
modem display lights & basic
Authentication System (CAS) troubleshooting
setup (refer section 2.2)
ü
warranty period of the modem

*BROADBAND FUP
data limit consumption available speed
within limit of bill plan as per your chosen bill plan
512 kbps OR 256 kbps,
as per your bill plan.
beyond limit of bill plan Option to buy smartbytes
at http://www.airtel.in/
smartbytes/
available limit
as per your chosen bill plan
unlimited usage and will be
charged as per your bill
plan browsing rates

important:
kindly switch OFF your modem/router when
not in use, to avoid misuse.
broadband performance - the speed may vary
depending on house layout and type of modem
(for Wi-Fi). the quality of internal wiring of your
premises can also impact the broadband output.

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2
broadband log-in security

2.1 changing password

a) broadband password can be changed directly via

NetXpert tool (refer section 5 on NetXpert)
b) device authentication (Wi-Fi) password change:

I. open browser and type 192.168.1.1

II. provide username : admin
III. password : “password” or account number of
the connection
IV. go to interface setup, then wireless tab
V. click on “Authentication type”
VI. select “WPA-PSK” and enter pre-shared key
(password) in alpha numeric – minimum 8
characters

5
2.2 CAS (Central Authentication System) installation steps
(only for Beetel & Binatone modems)
• visit http://mywifi.airtelbroadband.in
• register using your existing
broadband id and password
(in case you do not know your
broadband id and password,
call 121 to get the same)
- firmware version of Wi-Fi
device should be: for Binatone
- firmware DT4W-A5.008, for
Beetel - firmware TM-0Q-025
(latest firmware can be
checked on supplier portal)
- if modem upgrade required,
call Call Center (121) or
field engineer.
• download & install airtel
Wi-Fi security & configuration
dialer software.
• create unique username
and password (one master
account and 3 child account
for unique PC's)
• access the internet using your
new username & password
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3
content: how much is 1 GB and 1 MB ?

• download of an MP3 song of 45 sec duration = 1024kb = 1 MB

• a 5-min duration MP3 song download = 6.6 MB (approx)

• 10 minutes duration YouTube video viewing (depending on its content)

can range from 30-35 MB (approx)

• a 140-min duration movie download (in .AVI format) = 700 MB (approx)

• a 290-min duration of YouTube video viewing = 1 GB (approx)

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4
account management: my account

we recommend you to immediately 'my account' will deliver following

services instantly:
create a my account user id &
• display consumption % of broadband
password by visiting
data limit
www.airtel.in/myaccount
• bill details, amount due & due date,
along with online payment options

• last 5 months bills in PDF format

• itemised call & broadband usage

statements & bill analysis (including
tagging of personal calls)

• raising a service request or converting

to e-bill

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5
NetXpert: your FREE on-line broadband genius

airtel broadband • helps troubleshoot • online chat with tech

browsing related issues- expert in call center.
brings you FREE best tracks failure step-by-
in class self-healing step from PC to modem • restores modem
to network elements. configuration to last
& troubleshooting known good
intelligence, right on • broadband password configuration for
change without calling uninterrupted service.
your desktop. call center or installing
dialer software. • a repository of all critical
information related to
• automatically configure broadband connection.
wireless service by
enabling wireless adaptor
& connecting to SSID.
with such enriching &
addictive features of
Netxpert, it would be really
hard to resist an immediate
download. you may use the
link http://airtel.in/
broadband-vas/broadband-
vas/freeware.html to
install it.

NetXpert compatibility

NetXpert compatible
operating system:
Windows 7;
Windows Vista SP2;
Windows XP SP3

NetXpert compatible
modems:
all modems supported
by airtel.

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6
trouble shooting tips

slow browsing
the crisp table below will help you understand & resolve slow browsing issues, if any.

symptoms suggested solution

• log in my account to check quota consumption

broadband usage quota (refer section 4 above)
consumed, as per refer section 8 for more modes to check quota consumption
billing plan (FUP)
• buy smartbytes online from the same page on my account

• virus scan could be

on in the device
background • recheck after virus scan over
• parallel • stop parallel download & recheck
downloading • ensure PC secure is installed
• malwares and/or (refer section 7 below, to install it immediately)
spyware presence in
system

host site/third party

server issues (it is check net speed from:
myth that slow www.speedtest.net or www.speed.airtelbroadband.in
browsing is dependent ensure no other system connected and no parallel downloading
on service operator in progress
only)

temporary internet files

& cookies, which utilities like ‘cleanup’ are available on net. pls download & run
accumulate while on your PC. recheck speed post that
surfing

1. press start/run/windows logo on bottom left of screen

2. type %temp% in the pop-up window or search window, click OK
temporary internet 3. a new window containing all temporary internet file will pop up
files & cookies, which
4. select all the files & press Shift+ Delete to remove them
accumulate while
permanently.
surfing
5. to delete browsing history, open Internet Explorer, click on
(manual removal)
‘Tools’ (on top menu bar), click on ‘internet options’, under
‘browsing history’, press Delete. this would delete cookies,
browsing history, saved passwords & web form information.

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no browsing
the crisp table below will help you understand & resolve No browsing issues, if any.

symptoms suggested solution

1. start NetXpert & click on connectivity. the online genius will take
physical connectivity you through a step-wise self rectification process.
(system to modem,
modem to line) issue 2. if NetXpert not installed, please do so as soon as your connection
is up next. Refer section 5 above on NetXpert & its compatibility.

1. check for dial-tone on the parallel voice phone (if phone installed)
if no dial tone then the link is probably down. please call 121.
2. check if modem is powered ON
if it’s not, switch ON the modem & recheck connection.
3. check if the cable to modem is coming from ‘modem’ socket of
the splitter (if splitter installed) if it’s not, correct the cable end
socket & recheck the connection
4. switch off your modem, remove Ethernet cable from modem and
swap the ends. then switch ON the modem to check if all links
are up or not.
5. check if link is stable. this can be seen by the stability of the
orange/yellow light on the modem. (this light may be labeled
DSL/WAN/ADSL etc depending on the model of your modem).
physical connectivity 6. if the light is stable, then the problem is local, relating to your
(system to modem, setup. if the yellow/orange light is flickering, then report the
modem to line) issue problem to our call center.
7. ping test using cmd prompt. type ‘cmd’ on search box of Windows
start button (bottom left of screen) – type “ipconfig”
& note your default gateway. type “ping <Default Gateway>”
if default gateway not pinging, issue with physical connectivity
or LAN settings / IP configuration.
8. if default gateway pinging, then ping DNS (given below)
if it doesn’t ping, check the modem configurations.
9. if DNS pinging, then ping google.com
if it doesn’t ping, check the DNS entry in the system / modem.
need to check the modem configuration (if the modem is in
factory reset mode, DNS will ping and sites will not ping).
10. if google pinging, then it's a system issue or browser issue or
antivirus or firewall blocking concern.

1. check all the indications on modem/router are ON and steady.

2. if so configure the network adapter correctly to broadband
configurations as provided below:
Pan India Subnet Mask: 255.255.255.0, Gateway: 192.168.1.1.
DNS servers Primary Secondary
LAN settings: North Hub 202.56.215.54 202.56.215.55
entries of IP, Kolkata 122.160.237.200 202.56.215.6
DNS, gateway MP+Chattisgarh 202.56.224.153 59.144.127.17
Maharashtra 59.144.127.16 59.144.127.17
KTN 203.145.184.13 203.145.184.32
AP 122.169.240.130 203.145.184.32
KK 125.22.47.125 125.22.47.100
3. re-boot computer if necessary and test for connectivity
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7
broadband defense & beyond

PC secure : • automatic updates

• parental control:
for privileged customers like block undesired content for your children
you, airtel has evaluated your and view logs of the sites visited.

needs & offers you a complete • time lock:

define at what time your children can access.
broadband security package.
• 360-degree security:
scans not only your PC, but also CDs, USB
sticks, internet surfing & downloads.
• firewall:
ideal for 'always-on' net connections with
protection against hackers, trojans, worms
& other malwares.
• spyware protection:
surf without fear of personal information
being sent to third parties.

acquire safety
we recommend you to immediately subscribe
to this robust defense mechanism at a nominal
cost & remain a safe & protected consumer of
internet.

please visit:
http://app.airtel.in/pcsecure/subscription.do
to swiftly subscribe & download this powerful
security tool.

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do more with broadband:
collection of best content and services at just click of a button

• website builder • broadband TV • class on the web

Always dreamt of having
your own website? Live
your dream and let the
• airtel movies
world know who you are
by creating an
impressive website.
Watch best of live TV Learning made easy for
on desktop/laptop/Tab kids through class on
the web
Now watch your favorite
movies on airtel
broadband, over 500 titles
with buffer free streaming

acquire content

to know more simply visit

http://airtel.in/broadbandvas/index.html
and explore a whole bouquet of services
brought exclusively by airtel and its
trusted partners

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8
airtel-ever responsive service

being an airtel customer now entitles you to a convenience of accessing a service from your chosen
mode at your chosen time.

ways to USSD call center

my account airtel app e-mail iSMS online chat
connect à dial *121# (IVR)
how to register @ download @ 121 @ from from
registered registered NetXpert * refer below
access? www.airtel.in www.airtel.in^ in.airtel.com
mobile ^^ mobile
unbilled
usage

outstanding

due date

payment
option
itemized & last
5 month bills
raise a
request

e-bill request

payment
centers

^ alternatively, you can directly go to- www.airtel.in/mobileapp

^^ call 121 from airtel fixed line to register alternate mobile number. text following codes to 121 (from
airtel mobile registered against broadband) or to 9650096500 from non-airtel registered mobile:

current due amount: OTFL || start daily unbilled alerts: SUBUNFL || bill summary: BLFL || current
DSL usage: UDSL || SR status: SRFL || payment centers : for cash/cheque- CASH/CHEQUE <AREA
PINCODE>

you can also say Hi to us at facebook @ airtel presence & twitter @airtel_presence

* queries-please dial 121 from airtel FL, from any other number please Dial 44444121(8 digit) or
4444121(7 digit) (chargeable @ Rs 0.50 per call)

* complaints- please dial 198 from airtel FL, from any other number please Dial 44444198 (8 digit)
or 4444198 (7 digit)

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 internet

BHARTI AIRTEL LIMITED

Registered Office: Aravali Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi – 110 070