JOB DESCRIPTION

Job Title: Service Engineer

Department: Diagnostic Business Unit (DIA BU)

Working Location: Ho Chi Minh/Ha Noi/ Da Nang

Working Relationships: Report to: National Service Manager

Job Scope: Manage and develop Diagnostic’s accounts in areas in charge to

implement marketing and sales plans to ensure achieve the agreed
objectives as business unit and company expectation.
Key Tasks:  Do routine maintenance of instruments in appointed areas to
make sure instruments run according to specifications and give
stable and correct results.
 Pay trouble shooting service visits to clients upon request to
solve urgent problems with instruments.
 Suggest necessary change of consumable and replaceable spare
parts for instruments.
 Register for spare parts taken out from office and return default
spare parts to office.
 Suggest temporary arrangement for instruments if spare parts are
not available in stock.
 Receive new instruments from importers and check them upon
request.
 Deliver instruments to clients and do training to users.
 Coordinate with Reagent Application Technician to handle
product complaint of reagents and reagent application.
 Support Service Supervisor to forecast spare parts for stock.
 Make reports after service visit, travelling and on monthly basis.
 Support sales division to collect and evaluate information from
clients and in the market including competitors and competitive
products.
 Continuously develop product knowledge through self-study and
provided training.
 Support and contribute to general business development of the
company.
 Other jobs assigned by Line Manager/Business Unit Director.

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Expected Achievements:
o Bring high quality technical services to clients.

o Achieve personal and contribute to achieve team and unit

objectives.

Job Requirement:  Education/ Training Qualifications:

o Bachelor's degree (Medicine/ Biomedical/ Business or
equivalent).
 Experience:
o Experience in Medical Device/ Consumables sales.
 Knowledge/ Skills/ Personalities:
o Male, from 24 - 35 years old.

o Good communication and interpersonal skills.

o Good technical analyze and problem solving skills.

o High responsible, work hard and willing to travel.

o Good English (reading product knowledge) and PC skills

(software, MS office).

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