Name:

Position Applied:

Work Experience

Provide at least 3-5 work experiences, when applicable. Ensure to include most recent
experience.

EMPLOYER 1: Operations Manager

EMPLOYMENT DURATION 3 years
POSITION TITLE/S Operations Manager
SUMMARY OF CORE - Handled 2 Program managers and 2 Team Leads with
RESPONSIBILITIES 3 different accounts 250 total FTE with corresponding
Program Managers directly reporting to me.
- Determines CPO’s operational strategies by conducting
needs assessments, performance reviews, capacity
planning, and cost/benefit analyses; identifying and
evaluating state-of-the-art technologies; defining user
requirements; establishing technical specifications, and
production, productivity, quality, and customer-service
standards; contributing information and analysis to
organizational strategic plans and reviews.
- Maintains and improves CPO operations by monitoring
system performance; identifying and resolving
problems; preparing and completing action plans;
completing system audits and analyses; managing
system and process improvement and quality
assurance programs; installing upgrades.
- Meets call center financial objectives by estimating
requirements; preparing an annual budget; scheduling
expenditures; analyzing variances; initiating corrective
actions.
- Prepares call center performance reports by collecting,
analyzing, and summarizing data and trends.
- Accomplishes organization goals by accepting
ownership for accomplishing new and different
requests; exploring opportunities to add value to job
accomplishments.
Reason for Leaving Opportunity

EMPLOYER B: PROCESS SYNERGY, San Miguel Corporation

EMPLOYMENT DURATION 3 years
POSITION TITLE/S Shift Manager / Project Manager
SUMMARY OF CORE - Implemented and transitioned 3 accounts for the
RESPONSIBILITIES company who created proposals, contracts, action
registry, process flows, quality formats, KPIs and
training modules for the account
- Make sure that the agreed KPIs are met and a daily
basis
- Monitors daily team performance and deliverables
then provides feedback through one-on-one sessions
- Tracks and prepares performance reports with analysis
on opportunity trends and action items
- Attrition Management

Reason for Leaving
- First level of saving probable attrition
- Assess agents’ potential in the presence of a
recommendation for deliberation
- Financial accountability – Ensures that staff
meeting/incentive funds are appropriately used
- Handles project involvement and management.
Conceptualizes projects, and executes any project
coordinated with HR / Oms
- Created different Team Leader Development Programs
- Drafts Developmental Plan for TLs
- Provides Feedback on Competencies
- Prepares Performance Assessment (Scorecards) every
month/quarterly
- Develops and recommends Team Leaders for
regularization, upgrade and promotion
- Goes through constant training to get updated on
product information
- Conducts Weekly Operations Calibration
- Takes calls or escalated calls from the Team Leaders
- Processes overrides beyond the limit of Team Leaders
Account was bought out

EMPLOYER C:
EMPLOYMENT DURATION
POSITION TITLE/S
SUMMARY OF CORE
RESPONSIBILITIES
Reason for Leaving

Current /last employer

Organizational chart, e.g. Who do you Vertical Lead / Director
report to, who reports to you?
Program Managers and TLs directly report to me
depends on how big is the account
How long in managerial/supervisory role? 3 years
How long is your Total IT experience? 4 years
Directly Reporting to: Vertical Lead / Director
Team Size: 250 - 300

Education/Degree
Name of school Don Bosco Technical College
Course/Degree B.S. Computer Engineering
Year Graduated 2003 (undergrad)
Failing grades (Major/Minor Subjects)
Latin Honors/Academic Distinction
Travel & Schedule Requirements
Are you okay to be assign in any Accenture location? yes
Top 3 Preferred Location Manila, Cebu, Abroad
Shifting Schedule (Yes/No) yes
Schedule any
Temporary out of town assignments? (Yes/No) yes
Citizenship/Work Permit (Yes/No) yes
Passport/ Passport validity (Yes/No) yes
VISA/VISA validity (Yes/No) no
Pending immigrant applications? (Yes/No) no
Any reason that would hinder you from traveling (domestic no
and international)? (Yes/No)

Employment Preference
What employment type are you interested in: (Regular, Full time
Subcon, Part time Employment, FTE, Full Time)
Has candidate applied to Accenture prior to this? (Yes/No) No
What is the candidate's current notice period? None
Contact details/availability for interviews Any
Is candidate currently interviewing elsewhere? (Yes/ No) no
Include outcome of prior application (s)

Compensation
Basic Monthly Salary (Gross or Net) 70,000
Guaranteed number of Months pay 12
Tax shield single
Allowance 20,000
Transportation/fuel
Communication
Meal
Clothing
Others
Expected Salary (gross or net) 110,000 including allowance
Interest in Accenture

1. Knowledge of the nature of Healthcare and IT work

work in Accenture

2. Reasons for looking at new Stability and Opportunity

opportunities/choosing
Accenture

3. Where do you see yourself 3- Director of a stable company

5 years from now?/career
goals

4. Top 3 criteria used in Environment, Opportunity/Growth and Monetary

determining and selecting an
organization

Situational Question
Provide Situation, Action and
Result. (Choose 1 question)
5. Tell me about a recent
project which you were faced
with major challenges. What
was the project, What did
you do?
6. Describe a recent situation
that required a number of
urgent things to be done at
the same time. What did you
do?
Created an analytics project that will prove the client
what is the ideal handle time set for the account. Created
a template that will measure the AHT per process per
nurse. Gathered the data for the next 3 months. Did a
deep dive on each process that causes the delay in the
handle time and its impact in the Quality score. Proposed
the said AHT and its impact with cases processed and the
quality score.
Computation of month end billing and creation of the
report. Since I already trained one of my program
managers on how gather data I was able to juggle
between both reports and able to still submit it on time.