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Keerthana Balakrishnan

Mobile: + 91-8754484858 ~ Email: keerthana.balakrishnan5@gmail.com

www.linkedin.com/in/keerthanabalakrishnan

OBJECTIVE

OBJECTIVE

I am looking for an opportunity to derive intellectual stimulation and gratification on a holistic level, in the challenges I surmount at work, thereby engendering my comprehensive evolution.

EXPERIENCE

EXPERIENCE

Mintly Operations Head

Coimbatore,India Apr 2018 to Dec2018

Spearheaded the Product, Technical, Customer Success, Sales & HR teams. Steered the attainment of product, technical and operational objectives.

Created, tracked and validated the product, financial, operational, revenue metrics. Devised KPI’s, OKR’s and ensured prompt adherence to SLA’s.

Formulated the product strategy, roadmap, product backlogs for 2 mobile apps and 3 websites.

Drove the development team towards the target milestones, tracked and optimized their efforts.

Planned, identified and prioritized the product features for enhancements, sprints and ensured their strategic alignment.

Created, tracked and reported the requisite product metrics (web & mobile) based on analytics (GA, Mixpanel, Firebase), identified deviations and optimized them.

Liaised with designers, developers, architects, sales and support teams to gather user feedback, validated and prioritized their implementation.

Conducted user research (qualitative & quantitative), gathered user requirements and feedbacks and transmitted the same to the engineering team and other stakeholders.

Identified major product and operational gaps, strategized ideas to mitigate them via automation.

Pioneered the automation processes across the organization to ensure operational efficiency.

Nishta Solutions Operations Head

Coimbatore, India May 2017 to Feb 2018

Led a team of 15 members, planned, scheduled and allocated their daily activities based on individual project requirements, monitored, tracked their status, utilization, reviewed and validated their quality of work.

Gathered and converted requirements into the requisite project artifacts like SRS and others.

Analyzed the client requirements, assessed their feasibility and devised ways of implementing them using ERP Next. Identified areas for customization wherever applicable.

Single-handedly managed the online ticket resolution system, assigned ownership to relevant members, tracked their status, ensured adherence to the stipulated Service Level Agreements.

Identified the client's needs and played a paramount role in translating their inputs to designers, developers and digital marketing professionals.

Strategized, devised and concluded the marketing plans, ideas and campaigns based on the client’s need for digital presence.

Identified strategies for expansion, brand awareness, through social media marketing and search engine optimization techniques.

strategies for expansion, brand awareness, through social media marketing and search engine optimization techniques.

Optimized the social media activities based on their quantifiable outcomes & ameliorated them.

SUMMER INTERNSHIP

SUMMER INTERNSHIP

ZF Wind Power Coimbatore Pvt Ltd

Intern

Coimbatore,India

Mar2016 to May 2016

Project: Critically Evaluating Employee Engagement Indices across All Departments & Revamping Existing HRIS

Conducted and analyzed a study on employee engagement across all departments.

Computed and evaluated 8 employee engagement indices across all departments for the organization. Created presentations of the results to be demonstrated to the senior management.

Integrated, revamped the existing HRIS that was non-functional and proposed a new system.

PREVIOUS EXPERIENCE

PREVIOUS EXPERIENCE

Infosys Limited

Senior Systems Engineer

A. Project: India Post, Department of Post, Core Banking Solution & Postal Life Insurance

Chennai, INDIA

Oct 2013 to Nov 2014

Led a team of 2 Systems Engineers & 2 Test Engineers, designed and documented the issue trackers.

Supervised and validated the defect correction activity, developed roadmaps, time-tables and status reports, identified and assessed project risks, built and tracked their mitigation plans.

Functioned as a Single Point of Contact for Management Environment Operations Tool to monitor periodic project issues/concerns from clients across India, assigned appropriate ownership, tracked their status and provided prompt resolution.

Infosys Limited

Bangalore, INDIA

Systems Engineer

Feb 2012 to Sept2013

Project: Restructured Accelerated Power Development Reforms Program (RAPDRP)

Worked on software development pertaining to multiple product/software features for Oracle CC & B Application and provided back end migration support to resolve discrepancies in data.

Represented Infosys at client locations to gather new requirements for enhancement, ensured appropriate working of the application and provided quick solutions to issues arising and received client appreciation for the same.

Infosys Limited

Systems Engineer Trainee

Mysore, INDIA

July 2011 to Jan. 2012

Graduated the Infosys Foundation Programme with stream training in J2EE with a CGPA of 4/5.

Completed the STAR certification & 20 modules of Harvard Management Mentor Certifications.

CERTIFICATIONS

CERTIFICATIONS

TA101 certification from International Transactional Analysis Association.

Six Sigma Yellow Belt certification from Dr.Ram R. Bishu @ Amrita School of Business.

Google Analytics certified. Web Analytics & Marketing analytics certified from Lynda.com

Web & Mobile Interaction Design certified from Interaction Design Foundation.

Won First Prize in an event held by Coimbatore Management Association, to address social issues on the Topic titled “A Humanistic Approach to Understand & Combat Gender-Based Violence”.

Presented a paper on Quantum Leadership Powered by Spiritual Intelligence at the All India Management Association conference themed “Perspectives in Leadership” in September 2016, Chennai.

HUMANITARIAN EXPERIENCE & HOBBIES

HUMANITARIAN EXPERIENCE & HOBBIES

Volunteer at Humane Animal Society Coimbatore. Carried out animal rescue & rehabilitation operations, organized adoption camps for puppies and assisted in day to day shelter act

Volunteered in an initiative ‘Karunya’ powered by Infosys with Blue Cross Society of India in The Water Bowl Project aiding in storage, distribution of water bowls.

Active member of Infosys Literary Club ‘Soliloquists’. Created and organized literary quizzes on a daily basis and member of Infy Blog Community. Member of Infosys MCity Book Club.

Avid reader, writer, blogger, travel & adventure enthusiast.

Transactional analysis, social psychology, psychotherapy, gestalt and behavioral design.

Interested in painting, Art Therapy, quilling, drawing & sketching, playing the violin and singing.

EDUCATION

EDUCATION

AMRITA SCHOOL OF BUSINESS, AMRITA UNIVERSITY

MBA-HR/General, CGPA-8.3/10

SRI RAMAKRISHNA ENGINEERING COLLEGE, ANNA UNIVERSITY

B.E.-Biomedical Engineering, CGPA 8.38/10

AVILA CONVENT MATRICULATION HIGHER SECONDARY SCHOOL

Higher Secondary Examination, 91.3 %

AVILA CONVENT MATRICULATION HIGHER SECONDARY SCHOOL

SSLC Examination, 90.6 %

Coimbatore, India

June2015-March 2017

Coimbatore,India

August. 2007 - April. 2011

Coimbatore, India

2006-2007

Coimbatore, India

2004-2005

PERSONAL DETAILS

PERSONAL DETAILS

Date of birth: 07 October 1989 (29 years)

Gender: Female

Languages: English, Tamil, Hindi

Address: A005, Patteeswara Park, Venkitapuram PO, Ramasamy Layout, Coimbatore-25

Passport & Driver’s License: Yes