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The Total Economic Impact™

Of BMC Helix Remedy


Through four customer interviews and data aggregation, Forrester concluded that
Helix Remedy has the following three-year financial impact.

VOICE OF THE CUSTOMER 30%


REDUCED
“We didn’t have an impact view of what
TICKET
changes were being made in our
LABOR
systems before Remedy. Now that we
track every change we make in our
304%
applications and hardware, we reduced ROI
the number of incidents by 80% and the 7
time to resolve these incidents from six to
eight hours down to about two hours.”
month
PAYBACK
Director of service management,
insurance

THREE-YEAR CASH FLOW FINANCIAL SUMMARY


$2.3M
Benefits:
Payback Period $2.3M
7 months $242K: Cost
avoidance of legacy
on-premises solution

Costs: $866K: Improved


$580K
end user productivity

Initial Year 1 Year 2 Year 3


$171K: Optimization
of service desk
“The biggest benefit that we received was operations
that our techs were able to be mobile. They
didn’t have to be tethered to desktops or $580K
laptops to get their service tickets. Before, $1.1M: Improved
they were always constantly going back service desk
to their desk to get their list of what productivity
was going on [at their job sites].”
Systems administrator, education
Benefits Costs

This document is an abridged version of a case study commissioned by BMC titled: The Total Economic Impact Of BMC Helix Remedy, April
2018.

Read the
full study © 2018 Forrester Research, Inc. All right reserved. Forrester is a registered trademark of Forrester Research, Inc.

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