Sie sind auf Seite 1von 2

Welcome to the HP Forum!

This is a wonderful location to converse with the


community, get assistance and find tips!

I understand that you are facing issues while connecting the printer via wireless
network. Let’s start by performing a network power drain as suggested below:

1. Turn off all the devices connected on your network including the PC,
Smartphones, printer, modem (if present) and router. Make sure all the
devices in the network are turned off / unplugged.
2. Wait for 2-3 minutes.
3. Now turn on the modem if present. Wait till all the lights are steady and idle.
4. Then turn on the router. Again wait for a couple of minutes so that the lights
are all steady.
5. Then turn on the printer and other devices.

Now, follow the steps below to install the printer over the network:

 First, unplug the USB cable from the printer if present.


 Go to Control panel – Programs and feature – Select all the HP Deskjet
printer entries and uninstall them.
 Now go to Control panel – Devices and printer – Select all the printer entries
and remove the device.
 Press the "windows key" + "r" to get the "Run" window open - Type
"printui.exe /s" (There is a space between .exe & /) and press enter.
 Under print server properties, go to drivers - remove any entry there as well.
 Again, go to the Run window, type – “c:/programdata” – Go to Hewlett
Packard folder, remove any printer related folders & files.
 Restart your computer.
 Now click http://hp.care/2s39gqS to install the software.
 Double-click the driver file with HP Easy Start in the name in the browser
downloads bar or in the Downloads folder to start the installation.
 When prompted to select your printer, click My Printer Is Not Shown.
A Printer Not Found screen displays.
 Click Continue, and then select Wireless network (if applicable).
 Click Continue, and then follow the on-screen prompts to set up your printer
on a wireless network.

Please let me know if this resolves the issue, or if you require further assistance!
Good luck :)

Please click "Accepted Solution" on the post that solves your issue to help others
find the solution. To show appreciation for my help, please click the " Thumbs Up
Icon" below!
Please click "Accepted as Solution" on the post that solves your issue to help others
find the solution. To show appreciation for my help, please click the "Thumbs Up
Icon" below!

DVortex
I am not an HP Employee

Das könnte Ihnen auch gefallen