VISHNU GP

Nedumangad, Thiruvananthapuram, | +91 9645164313 |gp.vishnu23@gmail.com

PROFESSIONAL SUMMARY
To contribute to the business industry in the best ways I can, with the grace of God and with the help of my
skills and knowledge, striving towards personal growth and professional success. I have experience in
working as a part of team at TRIVANDRUM INTNL AIRPORT as CUSTOMER SERVICE ASSISTANT,
knowledgeable about airline operations, customer care, department efficiency and quality standards.

PROFESSIONEL SKILLS
 Team Oriented  Customer Service
 Time Management  Multi Task Worker

WORK HISTORY

CUSTOMER SERVICE ASSISTANT (GULF AIR-OMAN AIR) May 2015-Mar 16

BHADRA INTERNATIONAL TRIVANDRUM TRIVANDRUM, TRV
 Ensure safe and secure flight departures on or before schedule time in coordination with respective
flight supervisors.
 Co-ordinate and interact with various government agencies in order to ensure smooth flight operations.
 Establishing counter management and proper boarding guidelines.
 Co-ordinate crew movement as per the airline requirement.
 Handling passenger complaints and queries if any.
 Ensuring excellent customer service locally.
 Handling customer grievances and complaints if any.
 Ensure availability of required handling equipment's.
EDUCATION

MBA –HR & MARKETING Sep 2017

KRUPANIDHI SCHOOL OF MANAGEMENT, BANGLORE

BBA - AVIATION NOV 2016

MAHATMA GANDHI UNIVERSITY TRIVANDRUM

HIGH SCHOOL March 2010

ST.THOMAS HIGHER SECONDARY SCHOOL TRIVANDRUM
HIGHER SECONDARY

SSLC March 2008

ST.THOMAS HIGHER SECONDARY SCHOOL TRIVANDRUM

Accomplishments

 Won “BEST PERFORMER” Award for the month.

 Consistently received a 100% rate of customer satisfaction.
 Acknowledged for extraordinary service by management.

Additional Information

REFERENCE:
 Mr SANJAY AMBUJAKSHAN, AIRPORT MANAGER - GULFAIR TRV
 Ms PRIYA SIVARAJ, DUTY MANAGER- GULF AIR TRV

I hereby declare that the above mentioned details are true to the best of my knowledge.

VISHNU GP