eMagic A complete EMS

eMagic EMS covers Service management,

NMS, virtualization with Application & DB
monitoring

Datasheet
EMS Solution

“eMagic EMS is a complete

real-time EMS which is helping
us in decision making ”

- IT Manager
DCB Bank.

eMagic EMS solution divided in following main modules :

1. eMagic Service management module

2. eMagic NMS
3. eMagic Virtualization
4. eMagic Application & DB

All this modules are tightly integrated with each other to provide a seamless experience
to user for enterprise management.

eMagic service management module:

Service management module of enterprise Management System provides end to end
performance, availability, fault and event and impact management for all enterprise
resources that encompasses the heterogeneous networks, systems, applications,
databases and infrastructure present in the enterprise. eMagic EMS is flexible solution
which avoid major customizations for monitoring any infrastructure. It comes with fully
elastic architecture to fulfill the growing requirement of client.

eMagic Service Management module SLA management with shared

covers : configuration database with a
 Service desk (incident and unified architecture.
problem mgmt.), Change, and

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EMS Solution

 The agent and agentless monitor  Monitoring of custom/home-

to collect & manage event/fault, grown applications is possible.
performance and capacity data.  Monitor the server instances,
 Speed-up problem identification database and instance status,
and resolution of the IT initialization parameters, CPU
performance anomalies with usage, parallel processing, and
intelligent events. SQL tracing.
 Capability to identify probable  Helps in capacity planning by
root cause using a variety of collecting performance
filtering and statistical correlation monitoring data.
methods.  Module can continuously helps in
 Automated Dynamic threshold monitor/ manage large
based on self-learning. heterogeneous systems
 Proactive predictive analysis environment.
based on inbuilt intelligence for
detecting anomaly in advance.
 Module able to score the events
and display the descending top
events or any other order as
customized by the administrator

It also support integrated IT Service Management (Help desk) includes:

 Centralized IT helpdesk for
technical and functional support. System can support ITIL processes such
 The Helpdesk should be as:
accessible through various 1. Incident Management
communication channels viz. 2. Problem Management
Telephone, web based facility 3. Release and Deployment
and email. Management
 It can respond to the 4. Knowledge Management
queries/problems in the time limits 5. Service Level Management
as specified in Service Level 6. Availability Management
Agreement. 7. Capacity Management
 It has a complete ITIL process flow 8. IT Service Continuity Management
for Incident, problem, Change 9. Event Management
and release Management based 10. Service Asset and Configuration
on ITIL v3 best practices. Management

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EMS Solution

“eMagic NMS supporting

monitoring of all branches
with intelligent dashboards
such as network topology
dashboard.”

- IT Manager
DCB Bank.

eMagic Network Management module :

The Network Management can monitor performance across heterogeneous networks
having multiple categories of devices like firewall, switches etc. across Department
including the DC, DR site. The event management solution is integrate with network,
server & database alarms in a single console and provide a unified event reporting
interface for network, server & database components.

eMagic Network Management module includes :

 It is based on SNMP, ICMP and  It can be integrate with any third
TCP/IP standard and permit part tool with API based
network layer level management. integration.
 It utilize management standards
like SNMP etc. to monitor and System should use intelligent alarm de-
manage the network. It can use duplication algorithms to learn the
model layer 2 and layer 3 network behavior of the network infrastructure
technologies including: Internet components over a period of time.
Protocol (IP), Ethernet, BGP, OSPF,
The Network Management System can
VPN, VLAN, ATM and frame relay,
provide intelligent automation of device
MPLS, Layer 2 Ethernet VPNs
configuration. Key features include the
(including virtual private LAN
following:
services and virtual private wire
services), Protocol Independent A) Provide real-time and accurate
Multicast, and Carrier Ethernet validation of configuration changes
including out of band detection and

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EMS Solution

management of changes and non- E) Provide ability to define and reuse

disruptive rollback.
B) Enables accurate and rapid
configuration changes. Enable
configuration comparisons across
versions & devices.
C) Offer direct command-line access to
the device that is logged and auditable.
Also permission setup should be possible,
for example who can execute this
function and which part of the network
they can access.
D) Enforce change control process
based on role and user access including
comprehensive change management
capabilities with multi-level approvals
common configuration tasks (templates)
F) Provide out-of-the-box and
customizable reports
G) Provide back-up and restore (with
maintenance) of device configurations.
H) Maintain complete historical audit trail
of all network changes. So as to detect
who did do what and when.
I) Protect end user for configuration errors
(for errors like syntax, boundary and
command order errors) and now parent
and child relation within a device
configuration."

Desktop Terminal Management / Asset Management:

 Ability to allow remote control of end-user desktop for facilitating resolution of
desktop issues without the need to go to the end-user desktop, through agents
installed on them.
 Send queries to an engine (to pump the inventory information to the console) to
be executed at predefined days and time.
 support centralized policy management, centralized session management
 Support multiple connection protocols for remote control, including TCP/IP, HTTP,
etc.

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EMS Solution

“eMagic virtualization tool

help us in VM management,
capacity planning &
chargeback mechanism
across entire ABB group”

- Bhoominathan G. IT Head
ABB global ltd.

eMagic cloud orchestration (Virtualization) module offers heterogeneous hypervisor

support & delivers integrated management for VMware® Virtuozzo® XenServer® and
Microsoft® Hyper-V® . It provides recommendations, capacity planning, performance
monitoring, VM cluster control, configuration management, alert remediation, and
chargeback automation—all in one affordable product that’s easy to download,
deploy, and use. Start remediating your VM performance in about an hour.

eMagic Virtualization module covers :

Optimization of physical resources: complete visibility of the application

analytical Intelligence provides stack—from app to VM to database with
recommendations for VM management & eMagic Application Database monitoring
capacity planning. Identify VM sprawl, tool integration.
which helps you reclaim and optimize
space Proactive alerting : Use baseline thresholds
for alerting on performance discrepancies
Device Dashboard: Use real-time on clusters, hosts, VMs, and datastores
dashboards to easily identify and
troubleshoot performance, capacity, and One stop solution: support multiple
configuration problems hypervisor management from single
window. Eliminate frequent logins into
Provide complete visibility: Integrate with vCenter™, and take action within eMagic
Server & Application Monitor for virtualization tool

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EMS Solution
Key Features:
 Heterogeneous Virtualization
Management
Manage VMware, Microsoft, Hyper-
V, eNlight, Virtuozzo environments
through a single console.
 Virtualization Management Actions
Incorporating eMagic Virtualization
provides you with virtualization
management actions, such as
restarting, power on/off, and
suspending a VM.
 Asset Management
Here the configuration of the VMs,
like, RAM or disk space provided to
the individual VM can be managed.
 Full Application Stack Visibility and
Contextual Awareness.
Obtain a complete view of the
Application Stack Management
Bundle for encompassing related
awareness of performance issues.
 Virtualization Performance
Monitoring and Management
Proactively monitor through a single
console and evaluate virtualization-
specific performance issues in
VMware, Microsoft, eNlight, Virtuozzo
and Hyper-V environments.
 Alert Remediation
Configure an alert to trigger a
management action based on the
set threshold limits.
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 Virtualization Dashboards
Receive better understanding of the
performance, configuration, usage,
and capacity of your virtualized
infrastructure.
 VM Right-Sizing and Capacity
Planning
Plan, maintain, and optimize eNlight,
VMware, Hyper-V, Microsoft, and
Virtuozzo virtual infrastructure
capacity.
 VM configuration change monitoring
If there is any change in the VM
configuration, eMagic will inform you
by sending alerts regarding the
configuration changes. This is an
added advantage as you will be
prepared to take the appropriate
measures.
 Virtualization Performance Alerts
Instantly spot the point of failure and
take immediate actions on
performance related concerns using
flexible and instantaneous alerts.
 Auto discovery of VMs
Enhance your experience in
importing VMs by Auto-discovering
VM clusters.
 VM sprawl control
Identify idle and over provisioned
VMs, remove or add CPU and RAM,
and delete VMs.
EMS Solution

 Few Clicks to Resolution For Multitenant Structure VM

VM management easy with few click ownership, users can be defined &
& pre-defined templates. chargeback mechanism is available.

 Chargeback mechanism  Agentless

Works on SNMP, SSH & WMI

Specification needed for Hypervisor to be monitor in eMagic Virtulization:

Hypervisor Specifications
Hyper-V For Hyper-V Host
 Apache (Note: Apache service should have administrative
privileges.)
 Perl
 Hyper-V API
For eMagic
 Hyper-V API
VMware For VMware Host
 NA
For eMagic
 VMware SDK

Conclusion
If you are looking for an
affordable solution that should
make your cloud services more
effective, scalable, deployable
at an instant, easier to manage
and convenient for billing, then
you are at the exact right place.
What really matters is if the
virtualization services that are
provided makes your Cloud better or not. With eMagic Virtualization, your cloud
services will be much simpler to use and easily deployable.

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EMS Solution

“eMagic Application &

database monitoring tool is
comprehensive database
performance monitoring and
analysis solution for DBA”

- Mukesh Jain , Group CTO

Reliance Capital group

eMagic Application &

Database monitoring tool delivers powerful application and database monitoring
capabilities for IT pros, DBA, enabling them to diagnose and troubleshoot performance
issues faster, ensuring and maintaining the proper health of any application. Do not let
slow applications and downtime impact your end-users and business services. Pinpoint
the root cause of application, database issues across various layers of the IT stack.

eMagic is affordable and easy to deploy, use, and customize. You can automatically
discover your system’s environment and start monitoring in about an hour. No
professional services or consultation needed

Key Features :

 Few Clicks to Resolution – DBA can monitor alarm dashboard it takes 3-4 clicks to
find resolution

 Multitenant availability: DBA and Developer Collaboration – Application ,

Database Performance monitoring is accessible to everyone in the IT organization,
improving collaboration and accelerating problem resolution.

 Agentless. – only Less than 1% load on monitored DB or web servers, even during
heavy monitoring periods.

 Performance for Oracle , MySQL & MSsql - Multi-Dimensional Performance

monitoring. Simplifies root cause analysis by correlating SQL statements, context,
system and storage health, wait events, Backup job status and response time.

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EMS Solution

 Proactive trend analysis : Threshold based alerts and reports. Proactively monitor
database & application health, identifying trends before they become problems.

 Providing a complete performance picture - DPA correlates essential statistics to

give an understanding of query bottlenecks, server health, and how session
statistics interact. Ensures high availability and performance of business critical
applications– promote no business loss.

 Faster resolution with the ready to use recommendations

 Reduced cost of troubleshooting - because of automated alerts and

recommendations.

Following are the Applications that we provide along with its specifications:

It can provide broad coverage to monitor multiple Operating Systems & Virtual
Environment, Databases, Web Servers and App Servers , but not restricted to :-

a. Operating System: Windows, Unix, Linux

b. Web Server : Apache, IHS, Sun Java Web Server, Microsoft IIS
c. Application Server: WebSphere Process Server, WebSphere Portal Server, WebSphere
Extended deployment, eWAS, BPM, Operational monitoring of app servers; WebSphere
Application Server (Base, ND, VE), Microsoft. Net, JBoss, WebLogic, SAP NetWeaver,
Oracle Application Server, Sun Java System App Server, Apache Tomcat
d. ESB/SOA: (not deep dive) WESB (WebSphere Enterprise Service Bus), WebSphere
Message Broker, WebSphere Service Registry and Repository, DataPower Appliances
e. Messaging: WebSphere MQ, WebSphere MQ File transfer, WebSphere Message Broker,
Tuxedo Server, Tuxedo MQI
f. Virtual Servers : linux Kernel- based, NetApp Storage, VMWare, Citrix XenApp, Citrix
XenServer, Citrix Xen Desktop, Cisco UCS
g. Microsoft support : .NET framework, Lotus Domino, Microsoft Active Directory, Microsoft
BizTalk Server, Microsoft Cluster server, Microsoft Exchange server, Microsoft Host
Integration server, Microsoft Hyper-V Server, Server (Forefront Threat mgmt Gateway),
Microsoft Office Communication Server (Microsoft Lync Server), Microsoft SharePoint
Serve.

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EMS Solution

Conclusion

eMagic’s Application Monitoring technique collects and analyses the logs from business
critical applications on the network. It constantly interacts with all the applications, VMs
and database servers. You can set threshold limits in the monitoring system to get the
alerts according to your requirements. Logs are analyzed and alerts are generated
depending on the values set for thresholds.
It provides in-depth monitoring to detect and respond to the problems in the application
proactively. Logs are analyzed and up to date monitoring and health check is performed
of applications presented through dashboards.

Contact Us
For more information, call ESDS Software Solution Pvt. Ltd.
Toll Free Number: 1800 209 3006,
Or +91 (253) 6636500 and visit us on the Web at http://www.esds.co.in

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