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Running head: SKILL SHARPENING FOR EXPERIENCED FACULTY 1

Online Facilitation Skill Sharpening for Experienced Faculty

Denise Bellamy

OMDE670 9040 Assignment #4

April 27, 2019


SKILL SHARPENING FOR EXPERIENCED FACULTY 2

Online Facilitation Skills Sharpening for Experienced Faculty

Abstract

The purpose of this study is to research how higher education institutions can support

experienced faculty in transitioning to or obtaining higher student satisfaction in the online

environment, through continuous professional development and training. As the distance

education environment changes, what kinds of development opportunities should institutions

provide to up skill experienced academic faculty members to be successful? Distance education

lead faculty should consider motivating team members by thoroughly preparing them to teach in

the online environment. Research will address the challenges of faculty’s lack of knowledge and

understanding of the various methods of online instruction that will improve student engagement

and effective use of the tools available to increase both student and instruction satisfaction in the

online environment. This research will also assist in understanding and assessing the needs of

experienced faculty using technology and skill gaps to address.

Introduction

The purpose of this research is to identify best practices in higher education in assessing

the needs of experienced platform for faculty to provide them with ongoing professional

development opportunities in online instruction, as the online learning environment evolves. As

the online environment changes with technological advancements, institutions are tasked with

providing faculty opportunities to up skill, demonstrate thorough understanding and continuously

hone their facilitation skills to meet pedagogical goals. Research will identify various forms of

professional development opportunities institutions should provide on an ongoing basis to


SKILL SHARPENING FOR EXPERIENCED FACULTY 3

experienced faculty. Most experienced faculty already possess technical skills they use to

function in the online classroom, such as using the learning management system (LMS), sending

email, and uploading videos; however, some still struggle to use other technological platforms to

engage students in a collaborative environment. Closing the gap between faculty’s’ existing

skills and higher level of technical skills needed for continued success in the online classroom

and to further engage students is essential. There are many collaborative tools that are being

introduced, requiring faculty to keep current as technological changes are constantly evolving.

(Mohr & Shelton, 2017). The more the lead faculty members can stay abreast of all the trends

and latest online learning tools, the more valuable, robust and effective the professional

development opportunities will be for online faculty moving forward. First, a definition of

professional development is needed to assess effective strategies intended to assist faculty.

Defining Professional Development

Professional development refers to a formal or informal process of education experiences

to learn and apply new knowledge and skills to improve performance. In distance education,

ongoing learning for faculty can be valuable to experienced faculty wishing to improve their

skills and knowledge base. In education, research has given data that show that “teaching quality

and school leadership are important factors in raising student achievement.” (Mizell, 2010).

Other definitions refer to professional development in higher education as a strategy to improve

the learning and teaching quality of educators and develop an atmosphere of lifelong learning.

(Samani, 2017). Therefore, institutions can support students by offering continuous professional

development to online faculty raising their skill quality to implement best practices. (Mizell, p.

3) Professional development is identified as a continuous process for individual growth that can
SKILL SHARPENING FOR EXPERIENCED FACULTY 4

empower faculty to make decisions in learning opportunities to benefit the institution, them and

students. Since faculty are important asset of the institution, providing them with professional

knowledge will “improve the quality of education delivered at the university level.” (Samani, p.

510). Therefore, it is the responsibility of the institution to provide its faculty with opportunities

that enable them to be lifelong learners as well as prepare their students for transfer or a career.

A literature review consisted of a search of secondary resources from the UMUC library,

sorting by relevance of the subject professional development for faculty. A second sorting of

resources was done based on narrowing the subject to higher education faculty and teaching

online. The review of literature will answer the research question of what types of development

opportunities should institutions provide to up skill experienced faculty in the online classroom?

Literature Review

A literature review was conducted to determine the relevance of professional

development for faculty in distance education, and how it relates to the distance education field.

The review provided information on past and current knowledge of the contributions,

methodologies and best practices for institutions to equip faculty teaching online with skills and

knowledge to teach in the online environment. Continued professional development for

experienced online faculty is important to the field of distance education because qualified

teachers are needed to facilitate the online environment. According to Cook and Sonnenberg

(2014), technology has been advancing since the development of the Internet, and changing the

landscape of teaching and learning as the use of wireless technologies, such as mobile phones,

tablets, and laptops are used in the online classroom. The following chart shows the

development of technology through the years and how change is constant. Because of these
SKILL SHARPENING FOR EXPERIENCED FACULTY 5

changes, technology opens up new innovations for collaborative tools for faculty to use in the

online classroom. (Cook & Sonneberg, 2014)

1960 - 1980 Incremental Internet introduced and development of supercomputer sites in the United States for research and
Phase education organizations
1990 - 2010 Semi-Radical advancement in technological capacity to store, communicate, compute information, tracking, and
Phase digital technologies
2010 - present Disruptive
digital format in telecommunication and technological
Phase

Source: Bower and Christensen (1995); Rosenbloom & Spencer (1996)

Technical literacy skills need to be constantly developed, as visual cues within the

learning management system are associated and vital for communication between teacher and

student. Since faculty are isolated by space and time, collaborative tools can support teachers

connect with students. (Roy & Boboc, 2016). Research of secondary articles and review of

literature will assist in understanding why continuous professional development, best practices

and standards need to be continuously developed to prepare faculty to be successful in the online

environment.

Methodology

Research was conducted by gathering and interpreting qualitative data using secondary

academic journals analyzing experiences of online teachers through studies conducted. An

analysis of secondary academic works within the past 20 years was used to gauge what research

says about closing the gap between what skills experienced faculty have, and what skills they

need to learn to continue to provide the most effective and efficient ways to teach in the distance

education field. The analysis of literature identified a definition of professional development, and

various ways institutions can incorporate continuous training by pursuing best practices in

professional development training to improve faculty teaching methods. By researching


SKILL SHARPENING FOR EXPERIENCED FACULTY 6

secondary resources, an analysis of data assisted in understanding the importance of professional

development training for faculty teaching online and identified the types of training that faculty

could benefit from. It also identified various teaching methods and recommendations relevant to

the field of distance education to improve faculty development by analyzing case studies.

Analysis

The purpose of this study is to understand how ongoing professional development is

essential to support experienced online faculty with using collaborative tools to engage students

in the online classroom. A research study done with faculty members of Islamic Azad

University of Azadshahr provided insight into the factors that impacted how faculty viewed

professional development training. Factors included trust, autonomy, competence and

meaningfulness of the training. Before implementing professional development activities,

institutions should consider the maturity, development and optimization of organizational

structure to include the needs of faculty that provide a reward system that places value on

professional development goals. (Samani, p. 514)

Other findings in literature suggest that institutions need to develop training that reflects a

learner-centered instruction, which include activities that emphasize active, collaborative, and

problem-based learning within a distance education learning environment where instructors’ role

is to facilitate. (Lane, 2018) Some examples of best practices to incorporate to help faculty

improve their teaching methods include:

 “Provide membership to professional associations that support online faculty

 Create a center for online faculty development


SKILL SHARPENING FOR EXPERIENCED FACULTY 7

 Develop an advisory board for online faculty development

 Create a web site (ex: Sharepoint) where faculty can access training tutorials and

documents” (Clinefelter, 2012)

Online education has made it necessary for educators to focus on faculty professional

development. Many experienced faculty that teach online have not had an opportunity to take an

online course to see what it is like from a student perspective. As a result this gives them a

disadvantage in the online environment, as they do not have a model to follow. Although they

are subject matter experts, they are not prepared to create an effective learning environment for

students to succeed. Therefore, professional development opportunities should include online

methodologies and facilitation skills. A review of literature suggests that best practices are not

developed for faculty to follow, so they are unable to make application of a model to follow.

Studies shows that faculty should know when to use technology, and to what degree to use it in

the online learning process. However, best practices need to be identified in order to provide

faculty with what they need. (Mohr & Shelton, 2017)

Further research has shown that some institutions and colleges have used a variety of

strategies to train their faculty in effective online instruction by providing formal or informal

training opportunities with emphasis on in-person training. At Stevens Institute of Technology

in New Jersey, management take an active role in expanding their training in how to effectively

engage students; opening up discussion board conversations of frequently asked questions about

the learning management system. Master classes incorporate online classes so that instructors

can experience what it is like to be a student. The important aspect of training is providing

instructors with support to discuss challenges and share best practices. Since finding time is an
SKILL SHARPENING FOR EXPERIENCED FACULTY 8

issue for some faculty, one-on-one mentoring would be an option to support faculty. (Dimeo,

2017)

Research has suggested that institutions should create successful professional

development activities for online faculty by fostering community, supporting technologies used

in the online environment despite the challenges (lack of time) that arise with developing those

same opportunities. Providing training that supports pedagogical goals keeps faculty engaged in

their subject expertise. Offerings should include technology workshops, mentoring, skill set and

discipline- based opportunities. (Scarpena, Riley & Keathley, 2018)

Research done on the process of how Trinidad State Junior College have increased their

distance education programs in two years, which increases the need to initiate training for faculty

in technology and best practices. They have facilitated training to demonstrate how to use their

learning management system Desire2Learn (D2L) and Quality Matters program, which include a

descriptive outline of training activities throughout the year. The important factor concluded in

this research was that institutions should provide a “buy-in” and communicate with staff of

operational goals, so that they can have a clear understanding of the institutions’ strategic plans.

(Scarpena, 2018)

Professional development is crucial for as the demand for online programs increases.

Therefore, experienced online faculty should be provided with the necessary tools; however,

some institutions are challenged by the need to meet the demand. A faculty development

program for online instructors was created in 2012 at Boise State University to focus on training

faculty how to design, develop and teach online courses. Research was conducted to evaluate

how faculty felt about taking the course, did they develop any new skills overtime, and what
SKILL SHARPENING FOR EXPERIENCED FACULTY 9

were their concerns when participating in the seminars? (Chen & Lowenthal, 2017) Empirical

data collected from the participants concluded faculty concerns about how they were treated and

supported. For example, while faculty was taking the program they didn’t want to be viewed as

students receiving a grade. They wanted to be engaged and use what they were learning in their

jobs. So faculty satisfaction was important factor for future participation in the training. Faculty

was used as research collaborators who helped to improve professional development programs,

rather than seen as test subjects. The result of a successful online faculty program is for

institutions to provide pedagogical support, technology support, and design and development

support as faculty strives to improve teaching practices. (Chen & Lowenthal, p. 8)

Results

A national survey of teachers done in 1989 concluded that they preferred direct

experience in the classroom, rather that of in-service professional development training, which

was the least effective. There is a need for communities of practice where teachers could offer

peer feedback, and work together across the institution to support one another; thus supporting

three characteristics of professional development (intentional, ongoing, and systematic). An

example of adopting a change to improve student achievement and provide benefits of

professional development was to add information and communication technology (ICT) to

classroom pedagogy. As much as technology has emerged, some institutions have advocated

ICT training, but with limited success. By incorporating direct real experiences within

professional development training, this would motivate teachers in participating in the training.

It would be most effective in assisting teachers in learning new ways to teach. Establishing

communities of practice, peer coaching, and mentoring would encourage faculty to support one
SKILL SHARPENING FOR EXPERIENCED FACULTY 10

another. Early professional development in information and communication technology was

void of pedagogy, focusing more on hardware and software. However, designing training to

reflect use of technology in the classroom would be beneficial to faculty. This would allow them

to put what they have learned into action in the online environment. (Cowan, 2016)

Research to date suggests development programs are most effective when including

diverse teaching methods, effective peer feedback and application of teaching and learning

principles. (Mohr & Shelton, p. 124) However, institutions must first analyze the types of

training faculty need to teach in the online classroom. After assessing the learning needs of

faculty, institutions can create an effective professional development plan can be created based

off of learning needs. An example of assessment was done as the Delphi Method to analyze best

practices for professional development for faculty teaching online. This study provided a basis

that identified professional development should be consistent and the organization should align

its strategies to incorporate supporting faculty teaching online. Results taken from a survey for

the Delphi study identified various professional development opportunities for faculty:

 Creating faculty presence

 Feedback strategies

 Development and maintaining teaching presence online

 Adaptation of teaching pedagogy for online programs

 Strategies for connecting with online students

 Online student engagement

 Online assessment strategies

 Managing content, designing and structuring an online course


SKILL SHARPENING FOR EXPERIENCED FACULTY 11

 Learning how to use the learning management system efficiently

 Online discussion

 Establishing a welcoming presence in the online environment.

 How to create accessible material

 Adapting assignments for online learning

 Copyright compliance and fair use

 Grading student learning

 FERPA guidelines

 Active learning strategies

 Facilitating learning

 Academic integrity, etc. (Mohr & Shelton, p. 129-130)

The goal for institutions is to create professional development that meet the needs of

faculty, tailor training according to the needs of faculty. As in the case of the Delphi study the

result can assist other organization in identifying the needs of their faculty and plan professional

development opportunities that reflect effectiveness.

Effective Training Methods

Scaffolded faculty development is one way to achieve authentic professional practice. It

features regular practice and demonstration in the workplace. A study conducted on 147

Indonesian teachers to improve content knowledge showed that teacher-base scaffolding model

was an effective professional development program. Data for teachers’ competence on content

mastery was collected from pre-test and post-test of national exam questions for high school
SKILL SHARPENING FOR EXPERIENCED FACULTY 12

students in the subject of math, reading, writing, and listening competencies. The results of the

data concluded that the facilitators were competent in each subject. Groups of teachers were

given a different professional development model. One group attended professional

development training where a facilitator conducted five steps of training:

1. “Understanding how to become a learning group

2. Discovering needs

3. Choosing and using methods and materials

4. Evaluating the impact and results of the intervention

5. Planning/field testing participatory learning activities” (Rahman, Abdurrahman,

Kadaryanto & Rusminto, 2015)

The second group applied regular scaffolding with activities including diagnosis,

responsiveness, and handover to independence. Based on the feedback responses from this

group, the teachers used a variety of learning support, such as mind maps, visual scaffolding and

explanations focused on learning objectives. Based on the data, it was concluded that

scaffolding theories and practices can be an effective model of professional development.

Compared to teacher certification programs or local government training, the content knowledge

program implemented in the Indonesian study proved to be far more of an effective strategy of

training teachers. It may include long programming, building communities or cohorts, coaching

and informal peer observation of teaching practices. It acknowledges that professional learning

about teaching is a process, a commitment, and a way of thinking that takes time and work.

However, scaffolding can be most effective when teachers attain the benefits of the training that

they were involved in designing and delivering. It encourages them to exercise their strengths
SKILL SHARPENING FOR EXPERIENCED FACULTY 13

and think about their weaknesses, and choose the best strategies to address the weaknesses.

(Rahman, etl., 2015)

There is an abundant of literature on professional development, but not a consensus of

what is the most beneficial type of professional development training. Most professional

development training is not effective and has been criticized as such for being irrelevant. This is

due to faculty not being trained to teach online courses. Consideration should be given to what

types of training is relevant to experienced faculty teaching online? Unfortunately, research

conducted point to various reasons why PD training doesn’t work; scheduling, communication

issues, lack of support or buy-in by teachers. They need to see the impact the training has in

terms of benefits to them and the student.

First, acknowledging that PD training is important in providing a pedagogical and

technological support to faculty teaching online. University of Wisconsin, a four-year institution

offering online programs for many years has established a Learning and Technology Center

(LTC) for faculty to attend workshops in different technological and pedagogical certification

programs for online and blended training. However, these services are optional for faculty.

Since faculty at the school are responsible for the design, development and delivery of their

courses, should not some training such as using technology be mandatory? A qualitative study

conducted at University of Wisconsin was done to assess what training and professional

development opportunities do faculty utilize and what form of training and support do faculty

find most beneficial? The study concluded there was no approach that was a one size fit all PD

development; however, the study concluded that a model that included formal training,

communities of practice, performance support, formative evaluation and knowledge sharing were
SKILL SHARPENING FOR EXPERIENCED FACULTY 14

valuable. The training that the LTC offered were considered formal training and faculty found

that training (technological and pedagogical) helpful. (Samuel, 2016) The study revealed that

professional development training was accepted by faculty when they were self-directed,

incorporating life experiences in their learning, making application of the knowledge learned in

problem-based tasks and when motivated by internal factors. Internal factors include formal or

informal training. The important factor in this study concluded that institutions should recognize

that offering a variety of options to their faculty result in quality trained instructor base. (Samuel,

p. 233) There are many strategies that can be used to train faculty.

In-Person Training

Various institutions offer a plethora of training for faculty that may fit their

circumstances. Stevens Institute of Technology in New Jersey offers their faculty that teaches

online formal and informal training opportunities. The assistant dean states that they make visits

to faculty offices as a check-in or house call, conduct lunch and learn as a type of one-on-one

informal training. They also offer self-paced online courses on how to effectively engage

students, keep discussion board conversations on topic and proctor online exams. Arizona State

University offers a two-week master class where they gain the same experience of students they

will be teaching. They have to participate in discussion boards, submit assignment, etc. This can

be effective because it gives the instructor an idea of the student experience. Other institutions

like Fanshawe College in Ontario offer a one-week workshop for new instructors on campus and

satellite campuses to provide training on using the college’s learning management system

(LMS). (Dimeo, 2017)


SKILL SHARPENING FOR EXPERIENCED FACULTY 15

Sharing Knowledge

Some school leaders that were interviewed for the Dimeo (2017) article stated that the

best training happens when online instructors come together to talk about their challenges and

best practices they use to succeed. Small schools can definitely benefit from this since faculty

sharing promotes an atmosphere of community.

What Schools are doing to Prepare Online Faculty

Since professional development differs from institution to institution, taking a look at

how different colleges provide training can assist future research in what may be the best mode

of training that meets the needs of the institution. The Frass, Rucker & Washington (2017)

article discuss how different strategies should be used to train online faculty from those that

teach face-to-face. Institution No. 1 is a private, nonprofit school where instructors complete an

a 4 module online training course learning about the schools LMS and Zoom, a platform used to

hold synchronous class sessions. After the first module is completed, the instructor taking the

course “shadows” a senior instructor where the latter works with the instructor in training on best

practices and course policies/procedures, then the training instructor takes over the course for a

week conducting live session on Zoom, managing the discussion board and grades, ending with

no supervision in the online environment. Institution 2 is for-profit school where instructor

preparation is a 4 week teaching online course consisting of LMS training, Adobe Connect,

teaching how to hold office hours or create recordings. Best practices and college policies. The

instructor becomes listed as an instructor with no mentoring or hands-on training required.

Institution 3, no official initial training is required. Institution 3 is a large public research

university with over 33,900 students offering Bachelor’s, Master’s, Doctoral and professional
SKILL SHARPENING FOR EXPERIENCED FACULTY 16

degrees. Faculty teaching at institution 3 has prior experience, which is a requirement of being

hired, as well as being familiar with the LMS and institutional policies. However, they have a

mentoring system where support staff reaches out to all faculty members throughout the year to

provide assistance. Institution 4 is a large public university with over 49,00 students taking

classes on campus with some online programs offered online. There is no on-board training

offered, most faculty are tenured members of the university who are familiar with LMS and

policies; however, the institution does provide online course delivery support. They also provide

a series of workshops, webinars and professional development events on pedagogical and

technology-based topics, and how-to sessions for faculty that teach online. Institution 4 offers an

8-week long course called “Getting Started Teaching Online,” open to all that teach online, and

those that take the opportunity receive a small stipend and a certificate of completion as an

incentive. What these various institutions show is the variance in training across the board.

Some institutions are more organized in their training and other professional development

opportunities are optional. What this shows is that institutions should conduct internal

assessments to gauge their level of faculty preparedness to teach online. (Frass, Rucker,

Washington, 2017)

Communities of Practice

Communities of practice (COPs) have become another mode of professional development

opportunity for faculty. Technology has made it possible for faculty to learn through online

communities where knowledge can be shared. This mode of PD can be useful as an effective

means to facilitate faculty in learning from one another, sharing their expertise on collaborative

tools or technological advancements. In the age of technology, it isn’t necessary for faculty to
SKILL SHARPENING FOR EXPERIENCED FACULTY 17

attend meetings, as the Internet can provide an environment where communities can be

established online as ongoing professional development. Communities of practice have evolved

from the demands of the Internet age and made up of individuals who share the same common

experiences or interest. Members share, learn, engage and interact with one another to

accomplish a shared goal of sharing knowledge. Many institutions in the United States provide

and support communities of practice, such as Florida’s Miami University, Texas A & M among

others. These communities consist of faculty that meet to participate in peer-to-peer co-learning

activities and share best practices. They operate informally or formally. One example of a

successful COP features a midsized private school that created a community to focus on

improving teaching and learning on campus. The center asked faculty to invite five or six

additional faculty members to work with them on a project. They met in person two times a

month and over the first year they established a presence where they shared syllabi, learned new

software together, shared computer and software resources, discussed challenges in designing

problems, ordered material of common interest, and shared how other discipline approaches

could enhance their own teaching methods. The benefits of them participating in the COP was a

mutual consensus of the opportunity to meet new colleagues and to enhance their knowledge of

teaching with their peers. (Sherer, Shea, Kristensen, 2003).

Institutions may consider investing and supporting online faculty learning community

portal, as it addresses the issue of lack of time for instructors to come to campus to attend

training. It encourages faculty development opportunities throughout the institution needing

Internet access.
SKILL SHARPENING FOR EXPERIENCED FACULTY 18

Conclusion

This research is valuable to the field of distance learning as it provides higher education

institutions with a basis to asses faculty needs and provide specific and continuous professional

development to keep faculty current and effective as the distance education environment

changes. This research is also important for future research in developing online faculty learning

centers to explore further best practices for continued professional growth. Ongoing professional

development dedicated to enhancing the learning experience in an online environment will help

in the increased didactic communication between teacher and student. Continuous research

needs to be conducted to improve the quality of professional development training. However,

recommendations suggested are to make participation mandatory or attach a reward system to

setting professional development goals. Exemplary faculty members can be provided with a

digital badge or other certifications that recognize faculty members’ commitment to online

learning and student success. (Dyjur & Lindstrom, 2017) This designation encourages other

faculty members to participate helps to add value to institution’s online programs and increase

enrollment to stay competitive.

One researcher calls professional development “topping off,” as if faculty should be

prepared already to teach, and only in need of a light refresher. This attitude of educational

development is different from what is known about subject matter experts as constructivists, and

the active role that skills and attitudes play in shaping teaching. The experiences of faculty

matter in the distance education field, and good professional development captures those

dynamics. Developing training that encourages repetitive exercises and actual application of

learning to use new technologies and teaching strategies. Faculty can put into practice what they
SKILL SHARPENING FOR EXPERIENCED FACULTY 19

are learning in the place where they exercise their expertise – in the online environment.

(Webster-Wright, 2009)

The results of research show that as technology continues to emerge, professional

development training for experienced faculty need to be a continuously researched to continue to

develop best practices for ongoing training that meet the needs of experienced faculty.

Institutions will need to continue to assess what faculty need and keep dialogue open to provide a

supportive learning environment that grows an appreciation for the art of teaching.

Administrators should plan for adequate allocation of resources to fund and support learning

centers. Perhaps professional development should be a budget line item in campus budgets.
SKILL SHARPENING FOR EXPERIENCED FACULTY 20

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