You are on page 1of 4

EKO HARRY SAPUTRA

A social media savvy with a deep knowledge in customer service


and customer experience, product development & management.
Excellent communications skills, statistic education background.

EXPERIENCE

Public Relation Manager

PT. The Union Group Jakarta. May 2017 –presents

 Customer Experience ekoharrysaputra@gmail.com


Supervise and control guest relations activities in providing superior
customer service ensuring their experience will be worth
remembering; Promptly handle major customer complaints,
verbally or in writing.
 Events
081804433831
Review guest lists, screen people to be invited to events based on
spending trends, prospects etc and propose to supervisor; prepare
invitations and schedule email blast or broadcast.
 Administration
Supervise, monitor and maintain customer data, provide data to
https://id.linkedin.com
CRM Group database from Host Supervisor. /in/eko-harry-saputra-
 People Management 0153a8107
Monitor, developing, coach Host Supervisor performance and to
creating the establishment of their performance expectations.

Small Medium Enterprise (SME) Officer


@Harrysaputra
PT. XL Axiata Tbk. July 2016 – April 2017

 Creating products for Telecom SME segment that able to divide


quotas internet, voice and SMS between business owners and
employees.
 Successfully gained 3,000 new customers in 3 months from the harrysaputra
launch of the first product in 2016 with total revenue 2.8 billion.

Page 1 of 4
EKO HARRY SAPUTRA

Looking for opportunity in any industry to contribute digital


marketing, customer service , sales marketing and development
products skills and knowledge.

EXPERIENCE

 Highlight of projects handled and on going:


 Go To Market for Product
 Training material for Sales department
 Communication material for Product Collaborate together
with respective department.
 “Push and Racing Program” for Sales to Giving Paket
SUKSES Experience to Sales Agent, acquisition from
Existing & New SME Customer, Increase possibility to
upselling the product

Price Plan Officer


PT. XL Axiata Tbk. March - July 2016

• Creating Product Starter pack for prepaid SIM card “XTRA


BERKAH 20 Menit”
• Highlight of projects handled:
• Go To Market Product Starter pack for prepaid SIM card
“XTRA BERKAH 20 Menit”
• Create retail brief for customer service.
• Create training deck for Sales team.
• Create notification product for prepaid SIM card “XTRA
BERKAH 20 Menit”

Page 2 of 4
EKO HARRY SAPUTRA

Looking for opportunity in any industry to contribute digital


marketing, customer service , sales marketing and development
products skills and knowledge.

EXPERIENCE

Care Coordinator, Digital Experience & Transformation PT. XL


Axiata Tbk. January 2015 – June 2016

• Achieved “Best Social Media Customer Service Agent 2014”


• Successfully exceed Service Level response rate social media
87% with target of 75%.
• Handling VIP customer Social Media XL.
• Ensuring and follow up to backend complaint form customer.
• Ensuring all Social Media Customer Service representatives
understand product from XL (product knowledge, tariff,
complaint handling guide), and know how to selling the product
in the market.
• Creating KPI and performance report for all CS Social Media Staff
to determine monthly incentives.

SKILLS

• Social media • Communications – MC for corporate and


• Customer service personal events & radio announcers
• Product development & management

Page 3 of 4
EKO HARRY SAPUTRA

Had been given opportunities to develop career in other


departments that have different works, engage with different
teams and with different working cultures has shown my ability to
learn quickly, hard work, and sociable.

E D U C AT I O N

Bachelor in Mathematics. GPA 3,03 of 4


Yogyakarta State University. September 2007 – 29 Jan 2013

Training :
 Digital Marketing and Social Media Customer Service For Telecommunications ( 2014 )
 Leadership training for Supervisor Level ( 2015 )
 Problem Solving and Decision Making ( 2016 )

O R G A N I Z AT I O N

 IKATAN PECINTA BATIK NASIONAL


 Finalis Putra Putri Batik 2014
 Creating event Gebyar Batik Nusantara 2015 & 2016
 Auditions Election Committee Putra Putri Batik Nasional 2015 & 2016

Page 4 of 4