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PROFESSIONAL APTITUDE SERIES –

Oct-Dec. , 2010 PERSUASIVE NEGOCIATION SKILL

THE ART OF PERSUASION IN


NEGOTIATION !
More than just a skill, it is indeed a talent and an art in
negotiation

a. The success key for each transaction


b. The psychology and psycho-analyze principles
applied in negotiation and persuasion
c. The procedure of 6 steps in negotiation, and how to
reach the persuasive point

2. The necessary knowledge and experiences in negotiation


a. The preparation about the customer’s information
b. Perceive and share and develop the customer relationship
c. 60% = preparation, 20% = customer preliminary study and assess, 20% the
connection with the customer
d. The knowledge about the product
i. Technical knowledge (concept and design, construction of the project,
finance, insurance etc…)
ii. Customer support, customer service and customer care

3. Strategies in negotiation, and how to reach the decision points


a. When you negotiate on influencial power and when you have to negotiate to
save the boat!
b. When there are disagreement and dead-lock situations!
c. The art of conflict anticipation
d. Identifying the early signs during the negotiation process
e. The law of navigation and intuition in the negotiation process
f. The role is more important than the role!

4. Highest effectiveness in the shortest period of time and the flexibility in the
the negotiation procedure.
a. PERSEVERANCE and PROFESSIONAL ETHICS during the negotiation process
b. The art of communication and professional etiquette in the process of
negotiation
i. Excellence and quality standards
ii. Higher education and corporate culture
c. How to face the competitors
d. The ultimate goal: the transaction success!
PROFESSIONAL APTITUDE SERIES –
Oct-Dec. , 2010 PERSUASIVE NEGOCIATION SKILL

5. Win-win situation – how to create the winning situation for the mutual
benefit of the parties. Can both parties win at the end of the day?
a. Giving in some positions does not mean losing the negotiation!
b. Win-win situation – is it feasible in this period of crisis and
competition?

2-days professional training course Selected – small group coaching system:


maximum 15 attendants to maintain the
highest effectiveness and performance

On-site corporate training - tailored, on-site seminars, enrolling 10-15 (premium


service) to 20-25 participants (HQ service). Customized instructional presentations to
large groups. Please contact us by email.

Training course can be given in multi-language approach: Vietnamese, English or French by 2


trainers, Vietnamese and foreign coach.

Mr. Mohalam Gonoux – with 24-years of extensive experiences as negotiator in international


corporate negotiation.