RESUME

Mohsin Khan Sattar

Mobile: +91 9845587728 Email ID:

Tasmiyak1988@gmail.com

Objective:
Seeking a position that will enable me to utilize my skills based on my qualification and
offers a Professional growth to pursue challenging career.

Professional Experience:

Company J P Morgan Chase & Co

Duration May 2017 to till date
Position Team leader payments operations

Personal Strengths/Skills:

 Develop end to end process knowledge to help coordinating with multiple teams on
issue resolution.
 Understand process functions and flows and evaluate controls in the process and Ensure proper work
allocation across the team and timely delivery of deliverables.
 Possess exceptional interpersonal skills, presentation skills, comprehensive problem
Detection/ solving abilities and a highly analytical bent of mind.
 Reconciliations match offs
 Efficiently preparing NSF Reports.
 Escalating issues to control admin, if required.
 Chasing agents for the missing statements.
 Account closer if no movements.
 Keep in touch with the clients and offer them the best and managing the process as per the
quality standards.
 Escalate any unhealthy conflicts about individuals and the process.
 Quality Assurance
 Responsible for monitoring team activity, groom team members, identify needs of the
customer satisfaction and to seek new opportunities.
 Monitoring Generic mailbox, responding to queries through email and phone
regarding payments.
 Communication with the client to provide them with the reports as and when
required.
 Daily, weekly and monthly reports to higher management.
  Requirement Gathering from the client to identify and implement process
improvement to work efficiently.
 Arranging and nominate the Team members for Behavioural Training and process
related trainings.
 Good knowledge of S.W.I.F.T MT 103, 202, 199 messages.
 Monitoring Queues and making sure no payment is missed or delayed within cut off.
 Processing Cash outward Payment ), It is a service layer providing end to
End connectivity between Trade and Cash.

Key Responsibilities would include:-

 Accuracy in processing in line with SOPs with no errors.

 Identify & escalate all error/exceptions on identification.
 Responds to routine queries/complaints
 Be audit focused in all BAU activities.
 Comply with the firm's policies & SOPs.
 Navigates systems quickly and accurately
 Identify opportunities for process efficiency & implement in a controlled manner
 Exhibit effective communication with key stakeholders.
 Thorough knowledge of SOPs/related check points.
 Continuously look for ways to improve the ways of working
 Regularly report the delivery of Operational Requirements to manager
 Conducting daily and weekly meeting with the team.
 Preparing team monthly productivity report & send out to the team at the end of the
month.
 Develop/Build Training /materials.
 Understanding and analyzing processes, documenting the approach, providing required
action and resolve the issue with zero errors and escalation.

Company ANZ Support Services India Private Limited

Duration December 2011 to April 2017
Position Senior payment officer

Personal Strengths/Skills:

 In-depth knowledge of managing inward and outward payments, generating

S.W.I.F.T MT 103, 202, 199 messages and also helped trade department on clearing
trade cash payments
 Quick learner and has the ability to handle multitask and prioritize responsibilities in
an effective
 Plays a role off- shore
 Able to do financial analysis and management reporting
 Ability of multi-task and maintain composure under high pressure conditions
 Strong analytical, computer knowledge and interpersonal skills
 Overall Work Responsibilities
 Working in PCO (Payment & Cash Operation) which comes under Institutional
Operation serving high value & designated customers
 Handling a Team of 13 people for Payments.
 Manage workflow and allocate work to all Team members and control individual
queue.
 Conducting daily and weekly meeting with the team.
 Monitoring Generic mailbox, responding to queries through email and phone
regarding payments.
 Communication with the client to provide them with the reports as and when
required.
 Daily, weekly and monthly reports to higher management.
 Requirement Gathering from the client to identify and implement process
improvement to work efficiently.
 Arranging and nominate the Team members for Behavioural Training and process
related trainings.
 Nominate and motivate Team Member for reward and recognition program.
 Performance appraisal and feedback for Team Members.
 Perform work for Inward Payments team which is basically making Global payments
as per the customer instructions.
 Performing the dual role of Senior Team Member and Production Lead.
 Responsible for supervising the productivity, quality and efficiency of the team and
ensure SLA is met within the agreed timeframes.
 To provide assistance to the team members with regard to resolving queries and
amendment of the payment.
 Planning & Managing Team’s Productivity
 Attending variance calls and discusses about the productivity
 Analyse and verify the payments based on the countries norms and procedure.
 Perform fraud checks for high value amount since there is reputational & financial
 Co-coordinating with Trade & Market Teams for fixing conversion rates, bids, deals
 Attending Conference calls (Bangalore, New Zealand) and co-coordinating the work
and Issues.
 Adherence to Quality process.
 Manage Shrinkage and Attrition for the Team.
 Recruitment of new Team Members.
 Training new joiners.

NZ Inward Payments
 Monitoring Queues and making sure no payment is missed or delayed within cut off.
 Payment fall in repair will be validated with Systematic(Complete NZ database)
 Complete knowledge of payment processing under Swift platform.(MT 103, 202)
 Validating Correspondent details based on countries and currencies.
 Validating Nostro and Vostro details of correspondent banks.
 Contacting Enquiries/Investigation team for queries related to customer details.
 Well versed with applications like Payplus, Hogan-Systematic, Merva, GPP, TLM-RP,
and OTL-Object Trade Line.
NZ Outward Payments
 Processing International Payment Services (IPS), It is a service layer providing end to
End connectivity between Internet Banking and Payplus.
 Handling Customer requests to send money overseas, also includes transferring of
Funds
Between accounts (NZD Currency to FCA Currency or vice versa)
 Contacting Relationship Manager (RM) for all the queries relating to customer.
 Processing FX payments using Deal IDs.

Fiji Inward payments and outward Reporting

 Track all the high value transactions for a particular day
 Performed detailed analysis of Cash Inflow on regular intervals (which is 4 times in a
day as per currency cut-offs).
 Calculate the Cash Inflow based on various currencies
 Report the data to Regional Treasury Board as per currency cut-offs.

Payment & Cash Operations ( AU Outward) :

 Payment requests received are to be processed within the agreed timeframes and
cut-offs, specifically meeting with SLA’s. Send confirmation letter to customer on
completion.
 Identify and rectify ESIP (Electronic payments) error by monitoring Repair queue and
push the request by formatting SWIFT messages.
 Ensure the SLA is met even in the most challenging environment.
 Expert in handling MT 103, MT 202.
 Expert in customer account reconciliation and Payment reconciliation.
 Ensuring that the quality and accuracy of the team’s output is consistently achieved .

Australia Paper Clearing Processing

 Handling Export and Import Cheque Collections.
 Issuing drafts and acting as a third party for Citibank and handling enquires for
Citibank
 Develop/Build Training /materials
 Keep in touch with the clients and offer them the best and managing the process as
per the quality standards

 Preparing team monthly productivity report & send out to the team at the end of the
month.
 Quality Assurance
 Responsible for ensuring SLAs are met & exceeded consistently
 Successfully manage the impact we have on customer to ensure ANZ has the best
bank base to deliver great services to customers.
 Work closely with Bangalore hub in the ANZ Group Country to ensure seamless
operations
Highlights
 Implemented Straight through Process for Regular Customers and resulted in cost
saving benefit
 Best team award across payment and cash operation (PCO).

 Successfully handled one of the most critical areas of the process in the pilot batch

 Exceeded all expectations in performance appraisals

Achievements:
 Won the Spot Award twice for 2016 for being proactive and the expert in the
payment operations.
 Best team of the year across Payment & cash operations.
 Recognized as Zero-Hero consistently.

Trainings

 Banking foundations cource at ANZ

 SWIFT basic & Advance training at ANZ

Educational Qualification:

Course University Month and Year of Passing Specialisation

B.COM BANGALORE UNIVERSITY May 2011 COMMERCE
PUC PU Board August 2007 ACCOUNTS
SSLC Karnataka Board March 2005 -

Personal Details:

Date of Birth 13th Sep 1989

Nationality Indian
Languages Proficiency Strong knowledge of English, Hindi and Kannada
Marital Status Married
Availability Immediate

Declaration:

I hereby declare that all the information given above are true, complete and correct to the
best of my knowledge.