MANAGEMENT INFORMATION SYSTEM

INFO 2501

NAME:NORADHA BINTI NORIZAN

NO. MATRIC:DL1719016

TYPE:QUIZ 1
ANSWER

1.INPUT
Ups starts with scannable bar – coded label that contain detail information about the
sender,destination and when the package should arrive.Customers can download and print
their own label using special software provide by ups or by access the ups website.After
that,before the package is picked up ,the information from smart label is transmitted to the one
of their center and sent to the distribution center nearest its final destination .Lastly,the
dispatcher at this center download the label data and use special software to create more
efficient delivery route for each driver that consider traffic ,weather conditions and the location
of each stop.

PROCESSING

Based on the input, ups can be access by their worldwide customer to provide proof of delivery
to customers or to respond to customer queries .It usually takes less than 60 second from the
time a driver press “complete”on a DIAD for the new information to be available on the web
.Through this way,UPS can monitor and re-route packages throughout the deliver
process.After that,at various point along the route from sender to receiver ,bar code device
scan shipping information on the package label and feed the data about the progress of the
package into the central computer.So that,customer service representative are able to check
the status of any package from desktop computers linked to the central computers and
respond immediately to inquiries from customers.lastly,customer also can access this
information from the company web site using their own computers or mobile phones to check
delivery routes ,calculate shipping rates ,determine time transit ,print labels,shhedule a pickup
and track packages .While the data coolected at the UPS Web Site are transmitted to the UPS
central computer and then back to the customer after processing .UPS also provide tools that
enable customers such Cisco System to embed UPS functions,such as tracking and cost
calculations into their own Web site, so that,they can track shipments without visiting the UPS
site.

OUTPUT

Lastly,to make teir service tip-top,UPS launced a new Web – based Post – Sales Order
Management System (OMS) to make their delivery more efficient .Using this systems,UPS
can determine the most optimal routing strategy to meet customer needs,place order
online,and track parts from the warehouse to the end user .An automatic e-mail or fax feature
keep customers informed of each shipping milestone and can provide notification of any
changes to flight schedules for commercial airlines carrying their parts.So ,when the order are
complete ,companies can print documents such as labels and bills of lading in multiple
languages.

2.UPS technologies include DIAD that is one of the software for creating efficient delivery
routes .Beside that,label scanner ,download and print software are the technologies that was
created by UPS.Automated package tracking system ,UPS moble app for smart phone and
Cisco System with tools and lastly,web post sales order management system.All these
technologies that was build by UPS is exactly related to the business strategy that means
deploying techonology by enabled operation.It also provide unique industry that means make
customers specific solution .Lastly,it also can expnding the business to worldwide.

3.The strategic business objectives that UPS ‘s information system address do is to deliver
the “best service ‘ at the lowest price that including saving cost ,improve service quality and
increasing level of output.

4.The weakness that would happen when UPS ‘s information system not available are the
cost of delivery will be increase so, the loyal customers will be decrease due to inefficient
deliveries .Beside that, the UPS system will be jam- packed with impatient customers so that,it
make they may decrease their customer with their competition and lastly ,their productivity of
staff and employees will reduce to.