Beruflich Dokumente
Kultur Dokumente
Product notice
iii
iv Safety warning notice
Table of contents
v
Hard drive .......................................................................................................................................... 40
WLAN module .................................................................................................................................... 42
Solid-state drive ................................................................................................................................ 43
Memory module ................................................................................................................................ 44
USB port board .................................................................................................................................. 46
TouchPad cable .................................................................................................................................. 47
TouchPad ........................................................................................................................................... 48
Fan ..................................................................................................................................................... 49
System board .................................................................................................................................... 50
Heat sink ............................................................................................................................................ 55
USB port board cable ......................................................................................................................... 58
Display assembly ............................................................................................................................... 59
Speakers ............................................................................................................................................ 66
Power connector cable ...................................................................................................................... 68
8 Specifications .............................................................................................................................................. 76
vi
Using HP Recovery media to recover .............................................................................. 81
Changing the computer boot order ................................................................................ 82
Removing the HP Recovery partition (select products only) ......................................... 82
11 Recycling .................................................................................................................................................. 85
Index ............................................................................................................................................................. 86
vii
viii
1 Product description
Category Description
Product Name HP Pavilion 15 Laptop PC (model numbers 15-cc100 through 15-cc199 and 15-cc600 through 15-cc699)
HP Pavilion 15 Laptop PC (model numbers 15-cc000 through 15-cc099 and 15-cc500 through 15-cc599)
Processors For use only on computer models with model numbers 15-cc1xx and 15-cc6xx:
● Intel® Core™ i7-8550U 2.70-GHz (turbo up to 3.50-GHz) quad core processor (2133-MHz FSB, 4.0-MB
L3 cache, 15-W)
● Intel Core i5-8250U 1.80-GHz (turbo up to 2.20-GHz) quad core processor (2133-MHz FSB, 4.0-MB
L3 cache, 15-W)
● Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-GB
L3 cache, 15-W)
● Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.0-GB
L3 cache, 15-W
● Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-GB L3 cache, 15-W
● Intel Pentium™ 4415U 2.30-GHz dual core processor (2133-MHz FSB, 2.0-GB L3 cache, 15-W
NVIDIA™ N16S-GTR (GeForce 940MX) graphics subsystem with up to 4096-MB of discrete video memory
(256-MB×16 DDR3×8 pieces, 1.5V/1-GHz; available only on computer models equipped with an Intel Core i7
or Intel Core i5 processor)
NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-MB of discrete video memory (256-
MB×16 DDR3×4 pieces, 1.5V/1-GHz; available only on computer models equipped with an Intel Core i7 or
Intel Core i5 processor)
Internal graphics:
Intel HD Graphics 620 graphics subsystem with UMA video memory (available only on computer models
equipped with an Intel Core i3 or Intel Pentium processor)
Intel HD Graphics 610 graphics subsystem with UMA video memory (available only on computer models
equipped with an Intel Core i3 or Intel Pentium processor)
Panel ● 15.6-in, full high-definition (FHD), white light-emitting (WLED), BrightView (1920×1080), slim-flat (3.2-
mm), UWVA, eDP, 220 nits, 16:9 ultra wide aspect ratio, TouchScreen display assembly
● 15.6-in, high-definition (HD), WLED, BrightView (1366×768), slim-flat (3.2-mm), SVA, eDP, 200 nits,
16:9 ultra wide aspect ratio, TouchScreen display assembly
● 15.6-in, FHD, WLED, AntiGlare (1920×1080), slim-flat (3.2-mm), UWVA, eDP, 220 nits, 16:9 ultra wide
aspect ratio non-TouchScreen display assembly
● 15.6-in, FHD, WLED, BrightView (1920×1080), slim-flat (3.2-mm), UWVA, eDP, 220 nits, 16:9 ultra wide
aspect ratio non-TouchScreen display assembly
1
Category Description
Panel (continued) ● 15.6-in, FHD, WLED, AntiGlare (1920×1080), slim-flat (3.2-mm), SVA, eDP, 220 nits, 16:9 ultra wide
aspect ratio non-TouchScreen display assembly
● 15.6-in, HD, WLED, AntiGlare (1366×768), slim-flat (3.2-mm), SVA, eDP, 220 nits, 16:9 ultra wide aspect
ratio non-TouchScreen display assembly
● 15.6-in, HD, WLED, BrightView (1366×768), slim-flat (3.2-mm), SVA, eDP, 220 nits, 16:9 ultra wide
aspect ratio non-TouchScreen display assembly
● 16384-MB (8192-MB × 2)
Hard drive:
Support for 6.35-cm (2.5-in) hard drives in 7.2-mm (.28 in) and 9.5-mm (.37 in) thicknesses (all hard drives
use the same bracket)
Solid-state drive:
For use only on computer models with model numbers 15-cc1xx and 15-cc6xx:
● 512-GB, 2280, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory Express (NVMe)
solid-state drive
● 512-GB, 2280 M.2 SATA-3 solid-state drive with triple-level cell (TLC)
Dual-storage configurations:
● 2-TB, 5400-rpm, 9.5-/7.2-mm hard drive + 128-GB, 2280 M.2 SATA-3, TLC solid-state drive
● 1-TB, 5400-rpm, 9.5-/7.2-mm hard drive + 256-GB, 2280 M.2 SATA-3, TLC solid-state drive
● 1-TB, 5400-rpm, 9.5-/7.2-mm hard drive + 128-GB, 2280 M.2 SATA-3, TLC solid-state drive
Storage (continued) Solid-state hard drive: 1-TB, 5400-rpm, Hybrid 8-GB, 9.5-/7.2-mm
Optical drive ● Support for 9.0-mm tray load, SATA, fixed (not modular)
Support for dual-array digital microphones with appropriate beam-forming, echo-cancellation, noise-
suppression software.
Video:
HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor,
f2.2, WDR, 88° wide field of vision, 1080p by 30 frames per second
HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide field of vision,
720p by 30 frames per second
Wireless WLAN:
Integrated wireless local area network (WLAN) options by way of wireless module
● Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
● Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
● Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter
● RJ-45 network
3
Category Description
For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML
For emerging market (EM/SL): Windows 10 Home EM/SL and Windows 10 Home Plus EM/SL
For China market: CPPP Windows 10 Home China Language Edition and CPPP Windows 10 Home Plus China
High-End Language Edition
For Asia SEAP market (EM/SL): SEAP Windows 10 Home EM/SL and SEAP Windows 10 Home Plus
FreeDOS 2.0
Locating hardware
To find out what hardware is installed on the computer:
▲ Type device manager in the taskbar search box, and then select the Device Manager app.
Locating software
To find out what software is installed on your computer:
▲ Select the Start button.
– or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 5
Display
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(4) Camera Allow you to video chat, record video, and record still images.
Some cameras allow a facial recognition logon to Windows,
instead of a password logon.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
(1) Power button ● When the computer is off, press the button to turn on
the computer.
To learn more about your power settings, see your power options.
– or –
(2) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(1) esc key Displays system information when pressed in combination with
the fn key.
(5) num lock key Alternates between the navigational and numeric functions on the
integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
Special keys 9
TouchPad
(1) TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the left button on an external mouse.
(1) Security cable slot Attaches an optional security cable to the computer.
(3) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or an HDMI device.
(4) USB 3.x SuperSpeed port Connects USB devices, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(5) USB Type-C SuperSpeed port When the computer is on, connects and charges a USB device that
has a Type-C connector, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
Left side 11
Right side
(2) Drive light Blinking white: The hard drive is being accessed.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
2. Insert the card into the memory card reader, and then press
the card until it is firmly seated.
To remove a card:
(4) USB 3.x SuperSpeed port Connects USB devices, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(5) Optical drive (select products only) Depending on your computer model, reads an optical disc or reads
and writes to an optical disc.
(6) Optical drive eject button Releases the optical drive disc tray.
(select products only)
(7) AC adapter and battery light ● White: The AC adapter is connected and the battery is
fully charged.
(7) AC adapter and battery light (continued) ● Off: The battery is not charging.
Bottom
Component Description
Bottom 13
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Labels
The labels affixed to the computer provide information that may be needed when troubleshooting system
problems or travelling internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
Labels 15
Computer components
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly components on page 28.
(2) Keyboard/top cover in empress red finish with speaker grille in natural silver finish with backlight (includes
backlight cable and keyboard cable):
Keyboard/top cover in empress red finish with speaker grille in natural silver finish (includes keyboard cable):
Computer components 17
Item Component Spare part number
Keyboard/top cover in mineral silver finish with speaker grille in natural silver finish with backlight (includes
backlight cable and keyboard cable):
Keyboard/top cover in mineral silver finish with speaker grille in natural silver finish (includes keyboard cable):
Computer components 19
Item Component Spare part number
Keyboard/top cover in opulent blue finish with speaker grille in natural silver finish with backlight (includes
backlight cable and keyboard cable):
Keyboard/top cover in opulent blue finish with speaker grille in natural silver finish (includes keyboard cable):
Computer components 21
Item Component Spare part number
Keyboard/top cover in silk gold finish with speaker grille in natural silver finish with backlight (includes
backlight cable and keyboard cable):
Keyboard/top cover in silk gold finish with speaker grille in natural silver finish (includes keyboard cable):
Computer components 23
Item Component Spare part number
(3) TouchPad:
For use only on computer models with model numbers 15-cc1xx and 15-cc6xx (This L01117-001
TouchPad spare part kit includes the TouchPad cable but does not include the TouchPad
bracket. The TouchPad bracket is available using spare part number 926851-001.)
For use only on computer models with model numbers 15-cc0xx and 15-cc5xx (This 926853-001
TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The
TouchPad bracket is available using spare part number 926851-001. The TouchPad cable is
available using spare part number 926843-001.)
(4) TouchPad cable (for use only with TouchPad spare part kit with spare part number 926843-001
926853-001; includes double-sided adhesive)
For use only on computer models with model numbers 15-cc1xx and 15-cc6xx:
Equipped with an Intel Core i7-8550U 2.70-GHz (turbo up to 3.50-GHz) quad core processor 935891-601
(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,
1.5V/1-GHz), and the Windows 10 operating system
Equipped with an Intel Core i7-8550U 2.70-GHz (turbo up to 3.50-GHz) quad core processor 935891-001
(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,
1.5V/1-GHz), and a non-Windows operating system
Equipped with an Intel Core i5-8250U 1.80-GHz (turbo up to 2.20-GHz) quad core processor 935893-601
(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,
1.5V/1-GHz), and the Windows 10 operating system
Equipped with an Intel Core i5-8250U 1.80-GHz (turbo up to 2.20-GHz) quad core processor 935893-001
(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,
1.5V/1-GHz), and a non-Windows operating system
Equipped with an Intel Core i5-8250U 1.80-GHz (turbo up to 2.20-GHz) quad core processor 935892-601
(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces,
1.5V/1-GHz), and the Windows 10 operating system
Equipped with an Intel Core i5-8250U 1.80-GHz (turbo up to 2.20-GHz) quad core processor 935892-001
(2133-MHz FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces,
1.5V/1-GHz), and a non-Windows operating system
Equipped with an Intel Core i5-8250U 1.80-GHz (turbo up to 2.20-GHz) quad core processor 935890-601
(2133-MHz FSB, 4.0-MB L3 cache, 15-W), a graphics subsystem with UMA video memory,
and the Windows 10 operating system
Equipped with an Intel Core i5-8250U 1.80-GHz (turbo up to 2.20-GHz) quad core processor 935890-001
(2133-MHz FSB, 4.0-MB L3 cache, 15-W), a graphics subsystem with UMA video memory,
1.5V/1-GHz), and a non-Windows operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor 926279-601
(2133-MHz FSB, 4.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,
1.5V/1-GHz), and the Windows 10 operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor 926279-001
(2133-MHz FSB, 4.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,
1.5V/1-GHz), and a non-Windows operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor 926278-601
(2133-MHz FSB, 4.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces,
1.5V/1-GHz), and the Windows 10 operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor 926278-001
(2133-MHz FSB, 4.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces,
1.5V/1-GHz), and a non-Windows operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor 926274-601
(2133-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and the Windows 10 operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor 926274-001
(2133-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and a non-Windows operating system
Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor 926281-601
(2133-MHz FSB, 3.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces,
1.5V/1-GHz), and the Windows 10 operating system
Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor 926281-001
(2133-MHz FSB, 3.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 2048-MB of discrete video memory (256-MB×16 DDR3×8 pieces,
1.5V/1-GHz), and a non-Windows operating system
Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor 926280-601
(2133-MHz FSB, 3.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 4096-MB of discrete video memory (256-MB×16 DDR3×4 pieces,
1.5V/1-GHz), and the Windows 10 operating system
Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor 926280-001
(2133-MHz FSB, 3.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics
subsystem with up to 2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces,
1.5V/1-GHz), and a non-Windows operating system
Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor 926275-601
(2133-MHz FSB, 3.0-GB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and the Windows 10 operating system
Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor 926275-001
(2133-MHz FSB, 4.0-GB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with
UMA video memory, and a non-Windows operating system
Equipped with an Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-GB 926276-601
L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and
the Windows 10 operating system
Equipped with an Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-GB 926276-001
L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and
a non-Windows operating system
Computer components 25
Item Component Spare part number
Equipped with an Intel Pentium 4415U 2.30-GHz dual core processor (2133-MHz FSB, 2.0- 926277-601
GB L3 cache, 15-W), an Intel HD Graphics 610 graphics subsystem with UMA video memory,
and the Windows 10 operating system
Equipped with an Intel Pentium 4415U 2.30-GHz dual core processor (2133-MHz FSB, 2.0- 926277-001
GB L3 cache, 15-W), an Intel HD Graphics 610 graphics subsystem with UMA video memory,
and a non-Windows operating system
(8) For use only on computer models equipped with a graphics subsystem with 926847-001
discrete memory
(9) For use only on computer models equipped with a graphics subsystem with UMA memory 926846-001
For use only on computer models with model numbers 15-cc1xx and 15-cc6xx:
8-MB 862398-855
4-MB 862397-855
2-MB 864271-855
(12) USB port board (includes power light actuator, hard drive light actuator, card reader slot, 926854-001
and USB port; does not include USB port board cable)
USB port board cable (not illustrated, includes double-sided adhesive): 926842-001
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non- 901229-855
vPro)
Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non- 863934-855
vPro)
Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter 927230-855
(16) Hard drive (does not include hard drive bracket or hard drive cable):
NOTE: The hard drive spare part kit does not include the hard drive bracket or the hard drive cable. The hard drive
bracket is available using spare part number 926848-001. The hard drive cable is available using spare part number
926844-001
(17) DVD±RW DL SuperMulti Drive (does not include optical drive bezel or optical drive bracket) 920417-003
NOTE: The optical drive spare part kit does not include the optical drive bezel or the optical drive bracket. The optical
drive bezel is available using spare part number 926835-001. The optical drive bracket is available using spare part
number 926850-001
Rubber Foot Kit (not illustrated, includes Mylar screw cover) 926855-001
Computer components 27
Display assembly components
For use on computer models equipped with a FHD infrared webcam 926834-001
(3) Hinges (2, include left and right display hinges): 926852-001
For use on computer models equipped with an FHD display assembly and an FHD 926841-001
infrared webcam
For use on computer models equipped with an FHD display assembly and an HD non- 926838-001
infrared webcam
For use on computer models equipped with an HD display assembly and an FHD 926840-001
infrared webcam
For use on computer models equipped with an HD display assembly and an HD non- 926837-001
infrared webcam
For use on computer models equipped with an FHD/HD display assembly and an FHD 926839-001
infrared webcam
For use on computer models equipped with an FHD/HD display assembly and an HD non- 926836-001
infrared webcam
(6) Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers): 926826-001
(7) Display back cover (includes left and right wireless antenna cables and transceivers and rubber padding and shielding):
AC adapter:
For use only on computer models with model numbers 15-cc1xx and 15-cc6xx:
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screw driver
● Magnetic screw driver
● Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Tools required 31
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
Relative humidity
Grounding guidelines 33
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive computerop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Grounding guidelines 35
5 Removal and replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
There are as many as 57 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal
and replacement.
Optical drive
Description Spare part number
DVD±RW DL SuperMulti Drive (does not include optical drive bezel or optical drive bracket) 920417-003
NOTE: The optical drive spare part kit does not include the optical drive bezel or the optical drive bracket. The optical drive bezel is
available using spare part number 926835-001. The optical drive bracket is available using spare part number 926850-001
Bottom cover
Description Spare part number
3. Insert a case utility tool (1) or similar thin, plastic tool into the display hinge areas of the bottom cover.
4. Separate the rear edge of the bottom cover (2) from the keyboard/top cover.
5. Insert a case utility tool (3) or similar thin, plastic tool into the optical drive area of the bottom cover.
6. Separate the tabs (4) built into the keyboard/top cover from the slots built into the bottom cover.
7. Remove the bottom cover (5).
Battery
Description Spare part number
3. If it is necessary to disassemble the hard drive, remove the hard drive brackets (1) from the hard drive,
and then disconnect the hard drive cable (2) from the hard drive.
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855
Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855
Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter 927230-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.
2. Remove the Phillips PM2.0×2.3 screw (2) that secures the WLAN module to the computer. (The WLAN
module tilts up.)
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
Solid-state drive
Description Spare part number
For use only on computer models with model numbers 15-cc1xx and 15-cc6xx:
NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
Memory module
NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of
the computer. If only one memory module is installed, it must be installed in the socket labeled 1.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
NOTE: Memory modules are designed with a notch to prevent incorrect insertion.
USB port board (includes power light actuator, hard drive light actuator, card reader slot, and USB port; 926854-001
does not include USB port board cable)
NOTE: The USB port board cable is available using spare part number 926842-001.
For use only on computer models with model numbers 15-cc1xx and 15-cc6xx (This TouchPad spare L01117-001
part kit includes the TouchPad cable but does not include the TouchPad bracket. The TouchPad bracket is
available using spare part number 926851-001.)
For use only on computer models with model numbers 15-cc0xx and 15-cc5xx (This TouchPad spare 926853-001
part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available
using spare part number 926851-001. The TouchPad cable is available using spare part number
926843-001.)
Fan
Description Spare part number
System board
NOTE: All system board spare part kits include a processor and replacement thermal material.
For use only on computer models with model numbers 15-cc1xx and 15-cc6xx:
Equipped with an Intel Core i7-8550U 2.70-GHz (turbo up to 3.50-GHz) quad core processor (2133-MHz 935891-601
FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and the Windows 10
operating system
Equipped with an Intel Core i7-8550U 2.70-GHz (turbo up to 3.50-GHz) quad core processor (2133-MHz 935891-001
FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and a non-Windows
operating system
Equipped with an Intel Core i5-8250U 1.80-GHz (turbo up to 2.20-GHz) quad core processor (2133-MHz 935893-601
FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and the Windows 10
operating system
Equipped with an Intel Core i5-8250U 1.80-GHz (turbo up to 2.20-GHz) quad core processor (2133-MHz 935893-001
FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and a non-Windows
operating system
Equipped with an Intel Core i5-8250U 1.80-GHz (turbo up to 2.20-GHz) quad core processor (2133-MHz 935892-601
FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces, 1.5V/1-GHz), and the Windows 10
operating system
Equipped with an Intel Core i5-8250U 1.80-GHz (turbo up to 2.20-GHz) quad core processor (2133-MHz 935892-001
FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces, 1.5V/1-GHz), and a non-Windows
operating system
Equipped with an Intel Core i5-8250U 1.80-GHz (turbo up to 2.20-GHz) quad core processor (2133-MHz 935890-601
FSB, 4.0-MB L3 cache, 15-W), a graphics subsystem with UMA video memory, and the Windows 10
operating system
Equipped with an Intel Core i5-8250U 1.80-GHz (turbo up to 2.20-GHz) quad core processor (2133-MHz 935890-001
FSB, 4.0-MB L3 cache, 15-W), a graphics subsystem with UMA video memory, 1.5V/1-GHz), and a non-
Windows operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz 926279-601
FSB, 4.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and the Windows 10
operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz 926279-001
FSB, 4.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
2048-MB of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and a non-Windows
operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz 926278-601
FSB, 4.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
4096-MB of discrete video memory (256-MB×16 DDR3×4 pieces, 1.5V/1-GHz), and the Windows 10
operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz 926278-001
FSB, 4.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces, 1.5V/1-GHz), and a non-Windows
operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz 926274-601
FSB, 4.0-GB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and
the Windows 10 operating system
Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz 926274-001
FSB, 4.0-GB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and
a non-Windows operating system
Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz 926281-601
FSB, 3.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
4096-MB of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and the Windows 10
operating system
Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz 926281-001
FSB, 3.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
2048-MB of discrete video memory (256-MB×16 DDR3×8 pieces, 1.5V/1-GHz), and a non-Windows
operating system
Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz 926280-601
FSB, 3.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
4096-MB of discrete video memory (256-MB×16 DDR3×4 pieces, 1.5V/1-GHz), and the Windows 10
operating system
Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz 926280-001
FSB, 3.0-GB L3 cache, 15-W), an NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to
2048-MB of discrete video memory (256-MB×16 DDR3×4 pieces, 1.5V/1-GHz), and a non-Windows
operating system
Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz 926275-601
FSB, 3.0-GB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and
the Windows 10 operating system
Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz 926275-001
FSB, 4.0-GB L3 cache, 15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and
a non-Windows operating system
Equipped with an Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-GB L3 cache, 926276-601
15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and the Windows 10
operating system
Equipped with an Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-GB L3 cache, 926276-001
15-W), an Intel HD Graphics 620 graphics subsystem with UMA video memory, and a non-Windows
operating system
Equipped with an Intel Pentium 4415U 2.30-GHz dual core processor (2133-MHz FSB, 2.0-GB L3 cache, 926277-601
15-W), an Intel HD Graphics 610 graphics subsystem with UMA video memory, and the Windows 10
operating system
Equipped with an Intel Pentium 4415U 2.30-GHz dual core processor (2133-MHz FSB, 2.0-GB L3 cache, 926277-001
15-W), an Intel HD Graphics 610 graphics subsystem with UMA video memory, and a non-Windows
operating system
3. Remove the five Phillips PM2.0×2.9 screws (1) that secure the system board to the keyboard/top cover.
4. Remove the two Phillips PM2.5×6.7 screws (2) that secure the secure the left display hinge WLAN
module to the keyboard/top cover.
5. Remove the USB Type-C port bracket (3).
The USB Type-C port bracket is available using spare part number 926849-001.
7. Lift the left side of the system board (1) until it rests at an angle.
8. Remove the system board (2) by sliding it up and to the left at an angle.
For use only on computer models equipped with a graphics subsystem with discrete memory 926847-001
For use only on computer models equipped with a graphics subsystem with UMA memory 926846-001
NOTE: Steps 1 and 2 apply to computer models equipped with a graphics subsystem with discrete memory.
See Steps 3 and 4 for heat sink removal information for computer models equipped with a graphics
subsystem with UMA memory.
1. Remove the six Phillips PM2.0×2.9 screws (1) that secure the heat sink to the system board.
NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA
memory. See Steps 1 and 2 for heat sink removal information for computer models equipped with a
graphics subsystem with discrete memory.
3. Remove the four Phillips PM2.0×2.9 screws (1) that secure the heat sink to the system board.
4. Remove the heat sink (2).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board components each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.
On computer models equipped with a graphics subsystem with discrete memory: Thermal paste is used on
the processor (1) and the heat sink section (2) that services it. Thermal paste is also used on the VGA
component (3) and the heat sink section (4) that services it.
Before removing the USB port board cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 36), and then remove the following components:
a. Bottom cover (see Bottom cover on page 37)
b. Battery (see Battery on page 39)
c. Solid-state drive (see Solid-state drive on page 43)
d. Fan (see Fan on page 49)
e. System board (see System board on page 50)
Remove the USB port board cable:
1. Turn the system board upside down with the front toward you.
2. Release the ZIF connector (1) to which USB port board cable is connected, and then disconnect the USB
port board cable (2) from the audio jack board.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.
2. Release the WLAN antenna cables from the retention clips (2) and routing channel built into the right
speaker and the keyboard/top cover.
3. Release the ZIF connector (3) to which display panel cable is connected, and then disconnect the display
panel cable from the system board.
4. Release the display panel from the retention clips (4) and routing channel built into the left speaker.
5. Remove the four Phillips PM2.5×6.7 screws (1) that secure the display assembly to the keyboard/
top cover.
7. Lift the front edge of the keyboard/top cover (1) until it rests at an angle.
8. Slide the keyboard/top cover (2) up and away at an angle and separate it from the display assembly.
9. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Release the top edge of the display bezel (1) from the display assembly.
b. Release the left and right edges of the display bezel (2) from the display assembly.
c. Release the bottom edge of the display bezel (3) from the display assembly.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
c. Swing the top edge of the display panel (1) up and forward until the display panel rests upside
down in front of the display back cover.
d. Release the adhesive support strip (2) that secures the display panel cable connector to the
display panel.
e. Disconnect the display panel cable (3) from the display panel.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
NOTE: On tablets without keyboards, you can use your finger to make selections.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 69.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID is generated. This ID can then be provided to support to help determine how to correct the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and
you must use a Windows computer to download and create the HP UEFI support environment because
only .exe files are offered.
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 75.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow
the on-screen instructions.
Metric U.S.
Computer dimensions
Temperature
Nonoperating 5% to 95%
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
76 Chapter 8 Specifications
9 Backing up and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
● Creating recovery media and backups
● Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲ Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 80.
For more information and steps, see the Get started app.
▲ Select the Start button, and then select the Get started app.
● Windows offers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
● If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 80. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 78.
● On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 80.
● On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 82.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
● HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 78.
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 78.
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
● System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.
● Factory Reset—Restores the computer to its original factory state by deleting all information from
the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software
that was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 82.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 78.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
Norway NEMKO 1
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
85
Index
A buttons 7 fn key 9
AC adapter light 12, 13 display 6
AC adapter, spare part numbers 30 left side 11 G
action keys 9 lights 8 graphics, product description 1
antenna right side 12 grounding guidelines 33
locations 6 speakers 7 guidelines
removal 64 special key 9 equipment 35
spare part number 29, 65 TouchPad 10 grounding 33
audio, product description 3 computer components 16 packaging 34
audio-in jack 11 Computer Setup transporting 34
audio-out jack 11 navigating and selecting 69 workstation 34
restoring factory settings 70
B connectors, service considerations H
backups 77 32 hard drive
battery product description 2, 3
removal 39 D removal 40
spare part number 26, 39 display assembly spare part numbers 26, 40
battery light 12, 13 components 28 hard drive bracket
bezel removal 59 removal 41
removal 60 spare part numbers 59 spare part number 27, 40
spare part numbers 28, 61 display back cover, spare part hard drive cable
BIOS numbers 29 removal 41
determining version 71 display components 6 spare part number 27, 40
downloading an update 71 display panel HDMI port 11
updating 71 product description 1, 2 HDMI-to-VGA adapter, spare part
boot order removal 61 number 30
changing 82 spare part numbers 28, 62 headphone jack 11
bottom component 13 display panel cable heat sink
bottom cover removal 63 removal 55
removal 37 spare part numbers 29, 63 spare part numbers 26, 55
spare part number 27, 37 drive light 12 hinge
button components 7 drives removal 63
buttons precautions 32 spare part number 29, 63
button 7 preventing damage 32 HP PC Hardware Diagnostics (UEFI)
optical drive eject 12 using 74
TouchPad 10 E HP Recovery Manager
electrostatic discharge 33 correcting boot problems 82
C equipment guidelines 35 starting 81
cables, service considerations 32 esc key 9 HP Recovery media
camera 6 Ethernet, product description 3 creating 78
camera light 6 recovery 81
caps lock light 8 F HP Recovery partition
chipset, product description 1 fan recovery 81
components removal 49 removing 82
bottom 13 spare part number 26, 49
86 Index
I model name 1 Ethernet 3
integrated numeric keypad 9 mute light 8 external media cards 3
graphics 1
J N hard drive 2, 3
jacks network jack 11 keyboard 3, 4
audio-in 11 network status light 11 memory module 2
audio-out 11 num lock key 9 microphone 3
headphone 11 numeric keypad 9 operating system 4
microphone 11 optical drive 3
network 11 O pointing device 3, 4
RJ-45 11 operating system, product ports 3
description 4 power requirements 4
K optical drive processors 1
keyboard, product description 3, 4 location 12 product name 1
keyboard/top cover product description 3 security 4
spare part numbers 17, 18, 19, removal 36 serviceability 4
20, 21, 22, 23 spare part number 27, 36 solid-state drive 2, 3
keys optical drive bezel, spare part storage 2, 3
action 9 number 27, 36 video 3
esc 9 optical drive bracket, spare part wireless 3
fn 9 number 27, 36 product name 1
num lock 9 optical drive eject button 12
Windows 9 original system recovery 80 R
recover
L P options 79
left-side components 11 packaging guidelines 34 recovery
legacy support, USB 69 plastic parts, service discs 78, 81
light components 8 considerations 31 HP Recovery Manager 80
lights pointing device, product media 81
AC adapter 12, 13 description 3, 4 starting 81
battery 12, 13 ports supported discs 78
camera 6 HDMI 11 system 80
caps lock 8 product description 3 USB flash drive 81
drive 12 USB 3.x SuperSpeed 11, 12 using HP Recovery media 78
mute 8 USB Type-C SuperSpeed 11 recovery media
network status 11 power button 7 creating 78
power 8, 12 power connector 13 creating using HP Recovery
RJ-45 status 11 power connector cable Manager 78
removal 68 recovery partition
M spare part number 26, 68 removing 82
memory card reader 12 power cord removal/replacement
memory module set requirements 83 procedures 36
product description 2 spare part numbers 30 right-side components 12
removal 44 power light 8, 12 RJ-45 jack 11
spare part numbers 26, 44 power requirements, product RJ-45 status light 11
microphone description 4 rubber feet
locations 6 processor, product description 1 removal 37
product description 3 product description spare part number 37
microphone jack 11 audio 3 Rubber Foot Kit, spare part number
minimized image recovery 81 chipset 1 27, 30
minimized image, creating 80 display panel 1, 2
Index 87
S TPM settings 73
screw cover transporting guidelines 34
removal 36
spare part number 36 U
Screw Kit, spare part number 30 USB 3.x SuperSpeed port 11, 12
security cable slot 11 USB legacy support 69
security, product description 4 USB port board
service considerations removal 46
cables 32 spare part number 26, 46
connectors 32 USB port board cable
plastic parts 31 removal 58
serviceability, product description 4 spare part number 26, 46, 58
setup utility USB Type-C port bracket
navigating and selecting 69 removal 53
restoring factory settings 70 spare part number 26, 53
solid-state drive USB Type-C SuperSpeed port 11
product description 2, 3 USB–C-to-USB–A dongle, spare part
removal 43 number 30
spare part numbers 26, 43
speakers V
components 7 vent 13
location 7 video, product description 3
removal 66
spare part number 24, 66 W
special key components 9 webcam/microphone module
supported discs, recovery 78 removal 61
Sure Start spare part numbers 29, 61
using 73 webcam/microphone module cable
system board spare part numbers 29
removal 50 Windows
spare part numbers 24, 50 system restore point 77, 79
system recovery 80 Windows key 9
system restore point Windows tools
creating 79 using 79
system restore point, creating 77 wireless antenna
locations 6
T removal 64
tools required 31 spare part number 29, 65
TouchPad wireless, product description 3
components 10 WLAN antenna
removal 48 locations 6
spare part numbers 24, 48 removal 64
TouchPad bracket spare part number 29, 65
removal 48 WLAN module
spare part number 24, 48 removal 42
TouchPad button 10 spare part numbers 26, 42
TouchPad cable workstation guidelines 34
removal 47
spare part number 24, 47, 48
TouchPad zone 10
88 Index