MELISSA NEIL

P.O. Box 395, NI 2899 · +672353755

Melissa.neil.84@gmail.com · www.linkedin.com/in/melissaneil2899

Outgoing and professional college graduate seeking to expand managerial experience. Excellent
initiative and project management skills developed over the course of my career and education.
Previous experience includes hiring, training and overseeing 20+ staff members. Gave regular reviews,
scheduled, managed inventory, profit, and loss, and managed all bookkeeping operations. Proficient in
most computer programs and a quick learner for those I have yet to learn. Over the past 2 years, I have
balanced working and studying full-time while maintaining a 4.0 GPA and not missing a shift at work.

EXPERIENCE
OCT. 2017 – APRIL 2019
FRONT OF HOUSE, THE OLIVE CAFÉ, NORFOLK ISLAND, 2899
Able to work any position required of me within a day, often balancing time between the
espresso machine, kitchen, and front of house. Willing to come in at any time and flexible
enough to rely on for callouts and covering shifts while others on holidays.

FEB. 2017 – OCT. 2017

FRONT OF HOUSE, HILLI RESTAURANT, NORFOLK ISLAND, 2899
Responsible for front of house wait staff and daily operations including opening and closing
responsibilities including till management.

JUNE 2015 – JAN. 2017

NANNY, FEENEY RESIDENCE, BALLINTUBBER, CO. MAYO, IRELAND
As a live-in nanny for the Feeney Family in Ballintubber, Co. Mayo Ireland I was responsible for
their 3 sons ages 2,4, and 6. Daily responsibilities included getting boys to and from school,
ensuring they were fed, clothed, and educational and developmental milestones met.

AUG. 2014 – MARCH 2015

GENERAL MANAGER, SPROUTS FARMER’S MARKET, CUPERTINO, CA., U.S.A.
Responsible for ordering, scheduling, and inventory management, as well as hiring, training and
supervising employees. Motivated staff to execute an exceptional level of customer service
leading to increased customer loyalty and increased ratings on trip advisor. Achieved 18%
revenue growth during the fiscal year while driving labor and food costs down. Accepted and
excelled at new job responsibilities outside the realm of the daily management of café including
marketing activities, and being the lead on the new store opening in Mt. View.

OCT. 2013 – AUG.2014

GENERAL MANAGER, LE BOULANGER, MOUNTAIN VIEW, CA., U.S.A.
Responsible for ordering, scheduling, and inventory management, as well as hiring, training
monthly reviews and supervising employees. Motivated staff to execute an exceptional level of
customer service leading to increased customer loyalty and increased ratings on trip advisor.
 Accepted and excelled at new job responsibilities outside the realm of the daily management of
café including the transition of customers and employees to a new menu.

DEC. 2012 – OCT. 2013

GENERAL MANAGER, SPECIALTY’S BAKERY AND CAFÉ, SANTA CLARA, CA., U.S.A.
Responsible for ordering, scheduling, and inventory management, as well as hiring, training,
monthly reviews and supervising employees. Motivated staff to execute an exceptional level of
customer service leading to increased customer loyalty and increased ratings on trip advisor.
Increased catering revenues through promotion and timely execution of deliveries to local
companies.

FEB. 2010 – DEC. 2012

RESIDENTIAL ESTIMATOR, SANDMAN GLASS INC., SCOTT’S VALLEY, CA., U.S.A.
Responsible for reading blueprints and evaluating what materials and labor were necessary to
complete the project. Explored documentation to gain a deeper understanding of requirements.
Created and presented reports and estimates to upper management, vendors and clients. Built
and maintained long-term relationships with key vendors and construction managers. Met with
clients in the shop and created estimates for their building needs.

EDUCATION
APRIL 2019
BACHELOR’S IN EDUCATION, ARIZONA STATE UNIVERSITY
Graduated with Summa Cum Laude maintaining a 4.0 GPA while working and studying full-time

SKILLS
 Customer first attitude  Scheduling experience
 Proficient in Computer programs and able to  Inventory Management
master new programs  Flexible and open to new ideas